BUSINESS S 2016-NOV-QP and MEMO_hlayiso.com_.pdf

Downloaded from hlayiso.com education Department: Education REPUBLIC OF SOUTH AFRICA () ( BUSINESS STUDIES ) GRADE 11 \ FINAL EXAMINATIONS - 2016 /) () EXAMINER : R NAIDOO MARKS : 300 MODERATOR : R GOVENDER DURATION : 3 hrs This question paper consists of 16 pages. Page 1 of 16

Downloaded from hlayiso.com I R I AND INFORMATION Read the following instructions carefully before answering the-question 1. This question paper consists of THREE sections : » SECTION A : COMPULSORY e SECTION B : CONSISTS OF FIVE QUESTIONS | CHOOSE ANY THREE QUESTIONS FROM THIS SECTION ¢ SECTIONC : CONSISTS OF FOUR QUESTIONS CHOOSE ANY TWO QUESTIONS FROM THIS SECTION 2. Read the instructions carefully for each question and take particular note of what is required , 3, Number the answers correctly according to the numbering system used in the question paper, 4, Except where the instructions are given, answers must be in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer, 6. START EACH QUESTION ON A NEW PAGE. 7. Use the table below as a guideline for marks and time allocation when answering each . question and TICK the questions that you have chosen SECTION QUESTION MARKS » | TIME { A. COMPULSORY ONE 40 24 min. - B. Five direct . - | Two 60 . 36 min. Questions. THREE 60 36 min. CHOOSE ANY FOUR 60 36 min, THREE QUESTIONS —Trive 60 36 min. SIX 60 36 min. C. ESSAY Questions SEVEN 40 24 min. CHOOSE ANY EIGHT 40 24 min. ~ TWO QUESTIONS--—--fNINE — ———SS OOS YP min, TEN 40 24 min. TOTAL 300 180 min. (3hrs) Page 2 of 16

Downloaded from hlayiso.com SECTION A: COMPULSORY QUESTION ONE : (40 marks) 11 11.1 1.1.2 1.1.3 1.1.4 Li5 Choose the correct answer and write only the letter next to the question number. E.G 1.1.11 B This business function is directly involved in communicating with the media through, for example, issuing press releases: A The purchasing function B_ The public relations function C The general management function D The human resources function The best way to resolve conflict in the workplace is to ... A Transfer the affected worker. B_ Ignore the affected worker. C Address the causes of conflict and solve them. D_ Retrench the affected worker, The success of a business is mainly informed by .... A_ profitability. B_ social projects. C BBBEE scores. D insolvency. A government agency that develops quality standards for products manufactured in South Africa: A SABC B SABS C SARB D SAQA Customers complete questionnaires after tasting the new fruit juice of IBI Beverage. This is known as___ feedback. implicit written oral verbal VOUPY P.T.O/ 411.6 Page 3 of 16

1.1.6— 1.1.7 1.1.8 1.1.9 1.1.10 Downloaded from hlayiso.com Which ONE of the following is an advantage of corporate social responsibility for a business? A Increases financial risks : B. Good publicity to improve reputation C Detailed reports must be drawn up | D Projects must be constantly monitored A dispute between an employer and demployerts) over demands for better working conditions can be referred to the .. ; A welfare court B CCMA C ombudsman D workplace forum A private company and a close corporation have the following advantage: A The minimum number of members is four ( B Both businesses are managed by one director C The liability of the shareholder/members is limited to the amount of their investment D The continuity of both businesses is limited. One of the significant advantages of teamwork is that it... A achieves greater output through synergy. B_ is time consuming and costly C Requires technology for success. D_ encourages individualism, Comparing the actual performance of a financial manager to his/her expected performance in order to increase his/her salary: ; A Recruitment : : : ( B Performance appraisal C Counselling D_ Staff development (10 x 2) = 20 P.T.O/euL2 . Page 4 0f 16

Downloaded from hlayiso.com 1.2 oose th Ke s from se_given in bracke ri next he question n 12.1 A remuneration package could include (annual leave/regular meetings with the supervisor). 1.2.2 (Resignation/Retrenchment) is when an employment contract is voluntarily terminated by the employee. 1.2.3 Social rights include the right to (choose and practise a religion/fair wages and salaries) in the workplace. 1.2.4 The (founding statement/memorandum of incorporation) specifies the main business activities of a public company. 1.2.5 (Gross/Net) pay is an amount received by an employee after deductions. (5x 2) = 10 1.3 Match the terms in Column A with the lescription in Colum rite only the correct letter next to the question number. E.g 1.3.6 J t) COLUMN A COLUMN B 1.3.1 PORTER'S FIVE FORCES A) A legal document that informs a candidate that he/she has been accepted for a position. 1.3.2 CREATIVE THINKING B) Projects initiated to benefit the community. 1.3.3 APPOINTMENT LETTER C) Analyses the market environment. 1.3.4 INCOME TAX D) Analyses the micro environment 1.3.5 CSI E) Leads to original ideas that are used to solve business challenges. F) A compulsory deduction from an employee's salary. G) Earned when owning shares in a company. (5x2) = 10 TOTAL SECTION A : 40 P,T.O/...SECTION B Page 5 of 16

Downloaded from hlayiso.com SECTION B : This section consists of FIVE QUESTIONS. Choose ANY THREE QUESTIONS from this section. START EACH QUESTION ON A NEW PAGE. QUESTION TWO : BUSINESS ENVIRONMENTS 2.1 Read the case study below and answer the questions that follow: EASTERN STAR HOTEL The Eastern Star Hotel in Port Elizabeth is situated close to a number of popular tourist attractions. They — employ 20 full-time employees, and during peak season casual workers are employed to meet the ° demands of the hotel. Recently the hotel experienced a decline in tourist bookings which resulted i in'the retrenchment of some’ | full-time staff. Crime In the area fs also increasing. Some guests have been robbed.in their hotel rooms. Regular guests of the Hotel are now staying in other hotels and guest houses in the area, who offer tign security and other services like conference facilities, 2.1.1. Name the economic sector (primary; secondary; tertiary) in which Eastern Star Hotel is operating. (2) 2.1.2 Quote, from the case study, THREE(3) challenges that Eastern Star Hotel is experiending , and identify the business environment affected by these challenges. Use the table below to present your answer. (9) CHALLENGE BUSINESS ENVIRONMENT 2.1.3 Suggest THREE(3) ways in which the business can address the challenges identified __ f i ) in 2.1.2. 2.2 Complete the table below on Economic Sectors. Write only the correct word(s) next to the question number. SECTOR DESCRIPTION : EXAMPLE OF INDUSTRY 2.2.1 Extract raw materials from nature Qudud Secondary 2.2.3 2.2.4 2.2.5 2.2.6 | Banking sector P.T.0/...2.3 Page 6 of 16

Downloaded from hlayiso.com 2.3 Read the paragraph below and answer the questions based on it Many businesses, especially in the informal sector, as well as members of the public are guilty of copying books, music and movies or selling fake trademarks. Despite owners having a copyright on their intellectual property, people and institutions still infringe upon the rightful owners’ property. 2.3.1 Quote, from the paragraph above, the FOUR(4) different forms of piracy. (4) 2.3.2 State one problem created for businesses who own the intellectual property. (2) 2.3.3 Two solutions to piracy are COPYRIGHTS and PATENTS. () 2.3.3.1 Tabulate the difference between COPYRIGHTS and PATENTS (4) 2.3.3.2 Name one other solution to piracy (2) 2.4 Fill in the blanks by using the words from the box below: (10) DEMOGRAPHICS MERGER NETWORKING TAKEOVERS ACQUISITION PSYCHOGRAPHICS LOBBYING MICRO-LENDING ALLIANCES 2.4.1 is a group of individuals or organisations who voluntarily exchange information. 2.4.2 is when one company buys a division or a majority of shares of another company. 2.4.3. When two businesses dealing in the same service or product join forces to avold competition that is referred toas_ 2.4.4 ____ is the provision of financial servic services to low income clients. 2.4.5 refers to the lifestyle choices, attitudes and values of potential customers. 2.5 Tabulate any THREE challenges found in the Micro; Market and Macro environment. Use the table below to present your answer. (9) MICRO MARKET MACRO TOTAL = 60 P,.T.0/....QUESTION THREE Page 7 of 16

Downloaded from hlayiso.com QUESTION THREE : BUSINESS VENTURES 3.1 Refer to the Gantt Chart below and answer the questions that follow TASK WKi |[WK2 |WK3 |WK4 |WKS5 | PERSON : RESPONSIBLE Registration Pat Capital : Pat Recruiting of staff Rick Purchasing of stock : ; Will Training of staff Rick 3.1.1 In which week is the expected date of completion for all activities? (1) 3.1.2 Who is responsible for the registration of this business? (1) 3.1.3 How long will the training of staff take? (2) 3.1.4 Is there a period when more than one ‘activity is taking place? Are these activities C ’ called SEQUENTIAL or PARALLEL ACTIVITIES (2) 3.2 Start-up capital for a small business can come from three sources. Name the THREE(3) sources of capital. (3) 3.3 Read the article below and answer the questions that follow ABOUT SCOOTERS PIZZA As the fastest growing pizza delivery chain in the country, Scooters Pizza is one of South Africa’s franchising success stories, growing from one store in KwaZulu-Natal in 2000 to a current 127 stores with the ultimate aim being around 200 stores nationwide. “Our No. 1 priority is franchisee profitability.” Scooters Pizza capitalises on the vast t experience and knowledge that its management has to offer, The franchisee is provided with, comprehensive site feasibility studies, state-of-the-art investment in equipment, advanced food technology and an overall marketing driven approach keeps Scooters Pizza 39 steps ahead of the rest. Its home delivery strategy is a world leader. A total investment of R950 000 with approximately R440 000 in cash required and the ability to finance the | balance. Accreditation with the IDC, FNB and Standard Bank. Royalties payable: Management fee = 7% and Marketing fee = 5%, 3.3.1 How much capital investment is required to buy a Scooters Pizza Outlet? (1) 3.3.2 Name 4 services, from the case study, that Scooters Pizza will provide to the Franchisee. (4) 3.3.3-The franchisee has-to pay royalties. Explain what are royalties? Identify from-the -.... — -- case study the royalty fees. (4) 3.3.4 Tabulate TWO advantages and TWO disadvantages of Franchising (8) P.T.0/..3.4 Page 8 of 16

_— Downloaded from hlayiso.com 3.4 Study the information on the sale of swimming costumes and answer the questions set on it MONTHS JUNE | JULY AUG. SEPT. | OCT. NOV. _| DEC. SALES (R-millions) | 25 20 25 30 35 35 40 3.4.1 Which month recorded the highest sales figures? Give a reason for your answer. (2) 3.4.2 Which month recorded the lowest sales figures? Give a reason for your answer. (2) 3.4.3 Use the above information to draw a BAR GRAPH showing the sales of swimming costumes, (10) 3.5 List FOUR(4) types of visual aids that can be used to enhance a presentation. (4) 3.6 State any THREE(3) important points to remember when responding to questions and feedback (6) 3.7 Tabulate FIVE(5) differences between a PRIVATE Company and a PUBLIC Company. (10) Page 9 of 16 P,T.O/....QUESTION FOUR TOTAL = 60

Downloaded from hlayiso.com QUESTION FOUR : BUSINESS ROLES 4.1 Identify the problem-solving technique described in each of the following scenarios: . (6) 4.1.1 Sandy engaged in a role-play conversation with an ‘imaginary person in the other — chair to clarify the advantages and disadvantages of a proposed solution to a problern. 4.1.2 The management of Thandi’s Bed and Breakfast has requested a group of experts to complete questionnaires. 4.1.3 All members first generate ideas on. their own and then share their ideas with other group members. They then vote on the most suited idea/s. 4.2. “Force field Analysis is a decision making technique that can be used in any business enterprise.” . 4.2.1 Discuss the FIVE(5) steps to follow when using this technique. _ (10) 4.3 Read the scenario and answer the questions that follow ( After all the interventions and meetings, everyone accepted Joseph as a team member. Everyone is focusing on the big game in the next two weeks. As time flies past, everyone is starting'to stress about the game. The coach realised that he needs to teach the team on how to manage stress. 4.3.1 A team that is mostly successful is a team that works hard at meeting a goal. Discuss the following FOUR(4) essential elements of a successful team : 4.3.1.1 Purpose and goals 4.3.1.2 Interdependence 4.3.1.3 Commitment 4.3.1.4 Accountability (8) 4.3.2 Suggest FIVE(5) strategies that can be used by the team members to manage stress (10) 4.3.3 “When people work together they can learn from one another and achieve more than they can as individuals.” ( Discuss the FOUR(4) stages of TEAM DEVELOPMENT. (8) PAT.O/.:4.4 Page 10 of 16

Downloaded from hlayiso.com 4.4 Identify the unethical business practice illustrated in each scenario below and suggest ONE business strategy to address each scenario in order to promote ethical conduct. Copy the table below to present your answer. (6) UNETHICAL BUSINESS PRACTICE STRATEGY 4.41 4.4.2 4.4.3 4.4.1 Fast motors have not declared all their income to avoid paying tax. 4.4.2. John, a manager, at Frisky’s Restaurant requests sexual favours from a waitress in return for a promotion. 4.4.3. Employees are often on Facebook on the Internet during work time. 4.5 Discuss the SIX(6) steps to follow in the Grievance Procedure. (12) to TOTAL = 60 P.T.0/...QUESTION FIVE Page 11 of 16

Downloaded from hlayiso.com QUESTION FIVE : BUSINESS OPERATIONS 5.1 Read the case study below and answer the question based on it A local cupcake bakery is deciding whether to start making savoury snacks as part of the expansion of the business. The company has already worked out the following: Y Selling price per unit R15 ¥ Variable cost per unit R5 ¥ Fixed cost per month R2 500 5.1.1 Copy and complete the table below : UNITS FIXED COSTS [VARIABLE COSTS | TOTAL COSTS | TOTAL REVENUE 9 100 (8) 5.1.2 How many toys would need to be sold to breakeven? (Show all calculations) (5) (, 5.2 Study the diagram below and answer the questions set on it PRODUCTION TYPE A PRODUCTION TYPE B 5.2.1 What type of production does Production type A represent? (2) 5.2.2 What type of production does Production type B represent? (2) 5.2.3 Tabulate THREE(3) advantages and THREE(3) disadvantages of using Production Type A. (6) 5.2.4 Which Production type would be better for é a chocolate manufacturing business. . Give a reason for your answer. (2) 5.3 Choose from the textbox below, the correct method of calculating the final ( price being applied -(8) COMPETITION-BASED TARGET DEMAND-BASED COST-PLUS MARKET-ANALYSIS BREAK-EVEN ANALYSIS 5,3.1 Sandra's Sweet Shop always adds on 25% profit to all of its items. 5.3.2 A local car dealer has just launched a promotional deal on its new car. The dealer has made sure that its prices are lower than its competitors, 5.3.3 Research shows that consumers are willing to pay R13 for a tray of mushrooms. ~ 5.3.4 Eskom controls the price of electricity because they are the only suppliers of this services. P.T.0/...,.5.4 Page 12 of 16

Downloaded from hlayiso.com 5.4 Read the scenario below and answer the questions that follow Matata Motors requires the services of an experienced marketing manager to take over the management of the marketing department. They contacted Quest Personnel, a recruitment agency, to find a suitable candidate for the vacancy. 5.4.1 Identify the type of recruitment used by Matata Motors in the scenario above. Motivate your answer. (3) 5.4.2 “Selection involves choosing the best candidate with the best abilities, skills and knowledge.” State FIVE(5) steps in the Selection process. (10) 5.4.3. List any FIVE(5) aspects that should be included in an employment contract (10) 5.4.4 State FOUR(4) ways an employment contract can be terminated (4) TOTAL = 60 P,T.O/.... QUESTION SIX Page 13 of 16

Downloaded from hlayiso.com ; QUESTION SIX : MISCELLANEOUS BUSIN ENVIRONMENT! 6.1 List and explain the THREE(3) examples of ethical misconduct. (6) 6.2 Discuss the impact of changes in income levels of consumers on the business environment. (Two points) (4) TN URES 6.3 Explain the following entrepreneurial qualities. : 6.3.1 Confidence (2) 6.3.2 Perserverance (2) 6.3.3 Recognise opportunities : (2) 6.4 Copy and complete the table below ( d) PARTNERSHIP CLOSE CORPORATION 1. Number of owners 2. Name ending 3. Establishing documents. 4. Liability 5. Continuity BUSINESS ROLES 6.5 Read the case study and answer the questions based on it. BIG BUSINESS INVESTS IN THE COMMUNITY PPC Cement does not believe in donating but in investing. If you invest, you will receive returns. They empower their beneficiaries in order to transform their lives. The organisation called “Time for change” is an inner city non-government organisation which gives shelter to women and children living on the streets. A bakery donated by PPC gives hope to these vulnerable women and children. They bake bread and ( confectionary and sell it in the informal market to commuters at taxi ranks. The project has been most rewarding because people who have been forgotten by society have been given a skill that empowers them. Due to the increase in demand for their product, they opened another bakery. Three youngsters have been identified to enrol in a business management course to enable them to assist in the centre’s day-to- day operations and management. : 6.5.1 From the case study above, mention why PPC Cement “does not believe in donating but in investing ; — (2), 6.5.2 Was PPC Cement successful with their strategy? Motivate your answer (2) 6.5.3 Give one reason how employment positively impacts on the socio-economic environment (2) 6.5.4 List TWO(2) benefits of social investment for companies. (4) P,T.0/...6.6 Page 14 of 16

Downloaded from hlayiso.com 6.6 Read the statements and classify them into the different TEAM DYNAMIC THEORIES (4) 6.6.1 Studies the roles people play in groups. 6.6.2 People should be categorised in psychological types, which show how they prefer to behave and interact. 6.6.3 Analyse the kind of contribution a person makes to a team. 6.6.4 Help managers assemble teams. BUSINESS OPERATIONS 6.7 Match each of the following description to the concepts given below (10) RECRUITMENT SELECTION PLACEMENT CONTRACT OF EMPLOYMENT LRA INDUCTION BCEA EEA UIF COIDA * 16.7.1 Provides the terms and regulations of employment, including salary packages. 6.7.2 Refers to the relationship between employers, employees and the state. 6.7.3 This fund helps people who have lost their work. 6.7.4 Action of making a decision after interviewing a number of candidates. 6.7.5 The process of finding suitable employees to perform work. 6.7.6 Lays down the minimum conditions of employment and protects employees against unfair labour practice and exploitation of employees. 6.7.7 Requires businesses to appoint people from all race groups to reflect SA’s demographics. 6.7.8 Introducing the candidate to the policies and procedures and work processes of the business. 6.7.9 Process of allocating a new employee to a vacant post. 6.7.10 Pays compensation to employees who suffer permanent or temporary disability due to work related injuries. 6.8 List and explain any FIVE(5) P’s of the marketing mix (10) a ) TOTAL = 60 P,T.O/....SECTION C Page 15 of 16

Downloaded from hlayiso.com soe SECTION C - ESSAY Answer ANY TWO QUESTIONS from this section. Start each question on a NEW PAGE. QUESTION SEVEN : BUSINESS ENVIRONMENTS - “Development in the field of industrial relations have influenced the way in which business functions. In SA the policies are clear and businesses are re quided by the LRA.” : Trade unions are one of the role players in the Labour Relations Act. v ‘Identify the roles of the Trade Unions y Explain the functions of the Trade Unions : v Differentiate between the forms of Industrial Action (Strikes; go-slows and lockouts) Y’ Discuss the purpose of the Labour Relations Act (40) QUESTION EIGHT : BUSINESS VENTURES — “It is not always necessary to start a business from scratch. It sometimes makes ( ) more sense to acquire a business that already exists in some form or another.” LEASING is one option. ¥ List the contractual obligations (what should appear in the lease agreement) Y Explain the advantages of Leasing ; ¥ Explain the disadvantages of Leasing . ; (40) QUESTION NINE : BUSINESS ROLES “Change happens all the time and at many levels in an organisation. The nature of humans.causes them to resist change.” The following aspects deal with Crisis and Change Management: ¥ Explain how to deal with business related crises v Discuss 3 changes faced by business (40) €° QUESTION TEN : BUSINESS OPERATIONS “Marketing i is about decision-making and creative thinking. Marketing finds the best way to get the product or service to the consumer.” Product Policy v. List the steps in Product Design v Explain product classification (Industrial and Consumer goods) ~~ Discuss the different types of Packaging —.--.— -- . — Bn ¥ List and explain the types of Branding Policies (40) GRAND TOTAL = 300 ALL THE BESTH! GREENBURY SECONDARY SCHOOL peal OF COMMERCE Page 16 of 16 RD, MRSC MAHARAL

Downloaded from hlayiso.com KZN — DEPARTMENT OF EDUCATION GREENBURY SECONDARY SCHOOL FINAL EXAMINATION — 2016 BUSINESS STUDIES — GRADE 11 SPECIAL ANSWER SHEET 300 __. _ 100 | PNAME 3: SUGeeSTEb ANS ERS . __] GR./DIV. _ _ FOR EDUCATORS USE ONLY : . QUESTION TICK THE | MARKS | LEARNER’S } QUESTION MARK ANSWERED ‘ ONE 40 TWO 60 THREE 60 FOUR 60 FIVE 60 SIX 60 SEVEN 40 EIGHT 40 y NINE 40 TEN 40 MODERATOR CHECKER GREENBURY SECONDARY SCHOOL DEPARTMENT GF COMMERCE Page 1 of 19 & H.0,2 MRSC CAM ARAG

Downloaded from hlayiso.com SECTION A QUESTION ONE da nn :) 7) 112. C Wf 113A 7, 114 6B V/ 115 B W 116 B 7; 117. B VI 118 C Uf 119 A a7, 1.1.10 B vy 1.2 1.2.1 ANNUAL LEAVE 7) 1.2.2 RESIGNATION Yy 1.2.3. CHOOSEAND PRACTISEARELIGION 1.2.4 MEMORANDUM OF INCORPORATION 1.2.5. NET uf 1.3 13.1 °C Vy 13.2 E v/ 133 A W 134. &F yy 13.5. B 7) Page 2 of 19

Downloaded from hlayiso.com SECTION B QUESTION TWO 2.1 2.1.1 Tertiary sector W rs 2.1.2 CHALLENGE BUSINESS ENVIRONMENT Decline in tourist bookings v Micro Wi Crime in the area Vv Macro A q Competition Vv Market WV — 2.1.3 STRATEGIES e Increase security WwW * Offer better facilities W/ ¢ Offer discounts and promotions Wf b e ACCEPT ANY OTHER RELEVANT STRATEGIES — 2.2.1 Primary sector WwW 2.2.2 Mining/fishing/forestry/farming W/ 2.2.3 Converting raw materials into finished goods WwW 2.2.4 Manufacturing/energy generation/construction 4/ 2.2.5 Tertiary sector W/ J 2.2.6 Rendering a service/transportation/distribution of goods v I 2.3 2.3.1 * Copying books Vv e Music e« Movies e Selling fake trademarks v A ~ 2.3.2 ( e Businesses lose out on their sales, WW 2 2.3.3 2.3.3.1 COPYRIGHT PATENT RIGHTS e Exclusive legal right given to the creator ¢ A licence giving the sole right to exclude to print, publish or perform Af others from making, using or selling an invention. 2.3.3.2 Trademarks V/ 2 Page 3 of 19

2.4 2.4.1 2.4.2 2.4.3 2.4.4 2.4.5 2.5 Downloaded from hlayiso.com NETWORKING W TAKEOVER W/ MERGER wf MICRO-LENDING vW/ lo PS'YCHOGRAPHICS V/ — MICRO MARKET MACRO Difficult employees Competition Changes in income v v levels Lack of vision and / Shortage of supply V Political changes J mission Lack of adequate J Changes in consumer J Contemporary J management skills tastes and habits legislation ( ) Strikes and go-slows Demographics and Labour restrictions a psychographics en TOTAL = 60 ( \ Page 4 of 19

Downloaded from hlayiso.com QUESTION THREE 3.1 3.1.1 Week 5 Vv i t 3.1.2 pat v = 2. 3.1.3 3 weeks Vf 2 3.1.4 Yes.“Paralle activities, V 3.2 Sources of capital Equity capital (own capital) V ¢ Debt (borrowed capital) ; 3 ¢ Grants (from govt.) 3.3 \ 3.3.1 R950 000 W \ } 3.3.2 Services offered « Comprehensive site feasibility studies V ¢ State-of-the-art investment in equipment Jv 4 e Advanced food technology e Marketing driven approach 4 3.3.3 Royalties e A percentage of sales fhat is paid to the owner of the business idea or franchise, WW ub comet * Marketing fee = 5% Vand Management fee = 7% 3.3.4 ADVANTAGES OF FRANCHISING DISADVANTAGES OF FRANCHISING e Franchisees and their staff receive * Franchisees have to pay royalties Wy training and continuous support W/ « Without assistance the start up costs ¢ Banks will more readily grant, financial may be a challenge WwW C7 assistance if ¢ Too many outlets may flood the i e Product is already well-known market e Benefits from lower costs due to e Restricts creativity centralised buying. 3.4 3.4.1 DECEMBER, V It is hot and many people are on holiday so they visit the beaches. vo 2. 3.4.2 JULY. v EN It is winter and too cold to go the pools and beaches. / Page 5 of 19

Downloaded from hlayiso.com v 3.4.3 BAR GRAPH SHOWING THE SALE OF SWIMMING COSTUMES TR) 40 v ) v v £2 / = 30 \ & 2 J v ) 20 v 4 < 1s Y) J lo 5 10 o a“ J J A SS) (e) N 1p) MONTHS V 3.5 Types of visual aids * Overhead projector v’ e Data projector ¢ — Flip charts Vv * Whiteboard v iF « — Video-conferencing — 3.6 Responding to questions and feedback e Allow for questions 4 ¢ Try to anticipate possible questions and prepare appropriate answers VW/ e Decide how many questions you will allow ¢ Be assertive when answering questions b ¢ Spread questions among audience — 3.7 PRIVATE COMPANY PUBLIC COMPANY * 1-.50/unlimited shareholders Name ends with (PTY)LTD Vv Not listed on the JSE Does not invite public o buy shares v Min. 1 director Memorandum of incorporation = Financial statements need not be published ereevee « 1/7 ~ unlimited shareholders « Name ends with LTD ¢ Listed on the JSE e Issues a prospectus — invites public to buy shares “e Min. 3 directors “ « Memorandum of incorporation and prospectus e Financial statements must be published TOTAL = 60 Page 6 of 19

c ( | Downloaded from hlayiso.com QUESTION FOUR 4.1 4.1.1 Empty chair technique W 4.1.2. Delphi technique W/ & 4.1.3 Nominal group technique 4/ ; 4.2 4.2.1 Force field analysis List all the forces for and the forces against the proposed change. W + Discuss the key restraining forces and determine their strengths v/ e Discuss the key driving forces and determine their strengths Mf e Allocate a score to each force Y/ « Choose the forces that has the highest score. vf 5XQ = Ie 4.3 4.3.1 4.3.1.1 Purpose and goals « Teams must have a common purpose or goal to unite team members. Wl “h3.1.2 Interdependence * The team’s performance will depend on the way in which all team members work together. Wf 4.3.1.3 Commitment « Each team member depends on the other team members to complete their assignments. K/ 4.3.1.4 Accountability ¢ The team purpose, goals and plans must reflect and link back to the organisational vision, mission and strategic goals. ed 4.3.2 Ways to manage stress * Become aware of your stressors W/ « Recognise what you can change W » Reduce the intensity of your emotional reactions to stress WW « Learn to control your physical reactions to stress * Build your physical reserves v/ - | e Maintain your emotional reserves. SXQ = lo- "4.3.3. Stages of Team Development 1. FORMING v ¢ The initial stage when people are still getting to know each other. v 2. STORMING 4 ¢ Team begins to face technical, interpersonal and social problems. Team members could easily end up fighting and arguing. NORMING v « Team starts working through issues and start to settle down. / w 4. PERFORMING WV’ ¢ Things begin to fall into place, members help each other and goals are achieved.“ a ADJOURNING 4xQ= 8 « When the team breaks up. — Page 7 of 19

Downloaded from hlayiso.com 4.4 UNETHICAL BUSINESS PRACTICE STRATEGY 4.4.1 Tax evasion ¥ Record all transactions/pay tax regularly v 4.4.2 Sexual harassment Vv, Report the matter v 4.4.3. Abuse of work time v Make workers aware of job description ¥ ib 4.5 Grievance Procedure An employee may verbally inform their immediate supervisor of a grievance who will investigate and try to resolve the issue quickly. If the matter is unresolved, the worker may lodge a formal grievance with the manager. Ww Within a reasonable tine period, the manager must arrange a meeting with the parties concerned, wW The employee, a representative, the immediate supervisor and manager attend the grievance hearing. K/ If the matter is resolved, it is records . If unresolved, the matter is referred to the highest level of management. If the matter is still unresolved at this stage, then the grievance procedure ends, as it is no longer in the hands of the business. It is handed over to CCMA. L ( x2 IC) TOTAL = 60 Page 8 of 19

Downloaded from hlayiso.com QUESTION FIVE 51 544 UNITS FIXED COSTS | VARIABLECOSTS [TOTAL COSTS | TOTAL REVENUE 0 R2500 Vv RO Vv. R2500 V RO 100 R2500 Vv R500. VV R3000 / R1 500 V 5.1.2 BREAKEVEN = Fixed costs SPu - Veu = 2500 V (i5-5)v S&S = 250 units // 5.2.1 Mass production/uninterrupted — { )5.2.2 Batch production/interrupted WwW 2 5.2.3 ADVANTAGES OF MASS PRODUCTION DISADVANTAGES OF MASS PRODUCTION cost per unit v e Division of labour possible e Production control process is simple e Products are manufactured at a lower . « Handling of materials are restricted J If a machine breaks down, the entire production is delayed V e The speed at which prodycts are manufactured is fixed A large amount of capital is invested v e If design changes, modifications can be very expensive 5.2.4 Production Type B - Batch production v Chocolates have different varieties. - 53 ‘ 15.3.1 Cost-plus W/ 5.3.2 Competition-based ¥/ 5,3.3 Demand-based 5.3.4 Market-analysis W/ 5.4 J 5.4.1 External recruitment. They used a recruitment agency to find a suitable candidate. v — 5.4.2 Selection process e Obtain CV's and application forms/So Screen and shortlist applications Contact short-listed candidates and a Conduct interviews/Main interviews Check background information eeeees Notify successful and unsuccessful candidates/Offer the job v iw rt the applications W/ A Vd yee for an interview/Preliminary interviews M/ 6SX2 = |o Page 9 of 19

943 eeoeeeeee 5.4.4 Downloaded from hlayiso.com Aspects in an employment contract Names and addresses vy employer and employee/Details of employer and employee Job title Normai place of work a! Starting date Nature and hours of we Ww Leave conditions Salary package/Remuneration Benefits and deductions Termination of contract Reasons for termination of gontract Dismissal Redundancy (retrenchment) y Retirement ¥, Resignation TOTAL = 60 Page 10 of 19 SxX2> 'O

Downloaded from hlayiso.com QUESTION SIX BUSINESS ENVIRONMENT 6.1 Sexual harassment v « Is any unwanted, unwelcome attention of a sexual nature. Can lead to immediate dismissal. v Mismanagement of funds v ¢ Fraudulent activities in which a person with authority acts against the best interest of the business and abuses his/her position to achieve personal gain. Corruption v e Increasing problem that causing huge financial losses. JV b - 6.2 Changes in income levels bo. Impact on the spending pajtpins of consumers. In times of recession, consumers ability to spend decreases. « When interest rates and inflation decreases, consumers have more disposable income. a BUSINESS VENTURES 6.3 6.3.1 Confidence W/ ¢ Entrepreneurs believe in themselves and believe that they can achieve their goals. ¢ They are positive and focus on things that could go right instead of focusing on things that could go wrong. 6.3.2 PERSEVERANCE o « Entrepreneurs face obstacles and need to persist. v/ ()o, Successful entrepreneurs have a positive attitude towards failure and believe that difficulties are merely opportunities. 6.3.3 RECOGNISE OPPORTUNITIES e Entrepreneurs need to identify viable opportunities that are not always easy to spot. b e An entrepreneur needs a good business sense to make it happen — 6.4 PARTNERSHIP CLOSE CORPORATION 1. Number of owners 2-20/ 2- unlimited Vv [i-i0 Vv 2. Name ending No restriction Vv | Name ends withCC WV 3. Establishing documents Partnership agreement v__| Founding statement _/ 4. Liability Unlimited v)_| Limited v 5. Continuity Lacks continuity v_| Has continuity Vv Io Page 11 of 19

Downloaded from hlayiso.com BUSINESS ROLES 6.5 6.5.1 If you invest, you will receive returns v 2 They empower their beneficiaries in order to transform their lives. v — 6.5.2 Yes. v Due to the increase in demand, another bakery was opened. J 4 6.5.3 Reduces crime. v/ 2. People are able to improve their standard of living — 6.5.4 Benefits of social investment « Upliftment programmes can alleviate poverty 4/ * Establishment of social network in communities W/ « Gaining of the trust of investors uy e Increasing of the appeal as an employer — ¢ Promotion of the communities in which they are active 6.6 «: 6.6.1 BELBINRULE THEORY V, : 6.6.2 JUNGIAN THEORY v 6.6.3 MTR-I APPROACH V Aa 6.6.4. MARGERISON-McCANN PROFILES V BUSINESS OPERATIONS 6.7 6.7.1. CONTRACT OF EMPLOYMENT A 6.7.2. LRA % 6.7.3 UIF 6.7.4 SELECTION Mi 6.7.5 RECRUITMENT V 6.7.6 BCEA J 6.7.7 EEA 6.7.8 INDUCTION v ie 6.7.9 PLACEMENT v — ( 6.7.10 COIDA v 6.8 P's of the marketing mix . Product v what product will be produced WV Pricing Vv what specific price will be chosen V Place v how the product will be distributed 7 Promotion Vv how the product will be brought to the attention of the customer People Vv All the people involved in the production wo .... ~-| process Mf Process The activities involved in the production and sale of products Physical evidence Making sure that customers know what lo they are buying and following up. TOTAL = 60 Page 12 of 19

Downloaded from hlayiso.com SECTION C QUESTION SEVEN INTRODUCTION ¢ Represents the best interests of the worker and will negotiate working conditions, wage increases and employment contracts through collective bargaining. « The LRA was created to advance economic development, social justice and labour peace. WV ss] ODY ROLES OF A TRADE UNION ' e e To influerice labour relations W To use collective bargaining to ensure fair labour practices W/ Protect workers against inflation / Influence government policy and protect workers from unemployment * vA ; ) FUNCTIONS OF A TRADE UNION * To enter into collective bargaining agreements on behalf of employees v/ To advise employers concerning their human resource policies and practices “/ | To formulate and represent workers’ rights at statutory level. Ww | To promote a greater participation of workers in management decisions “/ To organise strikes and other industrial action to strengthen the demand of workers W/ To represent workers in disputes and grievances with their employers 4 FORMS OF INDUSTRIAL ACTION ¢ Strike | Is a collective work stoppage taken by workers in order to compel an employer to resolve | an industrial dispute. 4/ « Go-slow Workers work slower than the norm or reduce production output. “/ () « Lockout : When an employer prevents workers from working. Puts pressure on unions to resolve an industrial dispute. J/ 5. PURPOSE OF THE LABOUR RELATIONS ACT e Recognition V Recognises trade unions and worker's rights as well as the right of workers to use industrial action for collective bargaining. “ « Regulation / | Regulates all parties in the employment relationship. Provides guidelines for employers. J ¢ Resolution of labour disputes / Provides simple procedures and services to resolve labour disputes. v. J Page 13 of 19

Downloaded from hlayiso.com CONCLUSION « More recently they have become important players in the political environment where they enforce laws. BREAKDOWN OF MARKS ALLOCATIONS DETAILS MAXIMUM TOTAL Introduction 2 Roles of Trade unions 8 Functions of Trade unions 12 30 Forms of Industrial Action 6 Purpose of LRA 9 Conclusion 2 INSIGHT LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 8 ORIGINALITY 2 TOTAL 40 Page 14 of 19

Downloaded from hlayiso.com QUESTION EIGHT INTRODUCTION e Leasing is a method whereby a business pays for the use of an asset for a certain period of time, instead of buying. MW « The lessor will make the asset available to the lessee. BODY 1. CONTRACTUAL OBLIGATIONS MW ¢ For the lessee to keep the asset in good order. « The lessee to pay charges on time if « The lessee not to make alterations without the consent of the lessor. W/ « The lessor has the obligation to maintain and keep the asset in good working order. WV 2. ADVANTAGES OF LEASING WW The lessor is usually a specialist in the field. Technicians are always on standby to offer advice and training. w/ Js Maintenance is carried out by qualified personnel on a regular basis. The reputation of the company that leases the asset is at stake and it will ensure that the lessee receives the best after-sales service. e Leasing costs are tax deductible. 3. DISADVANTAGES OF LEASING e Not all assets become the property of the lessee. W us e Maintenance agreements are usually expensive and non-negotiable. V ¢ The agreeyt usually cannot be ended without a penalty even if the lease is not needed ° ped re ne Son wcll contYo| over-the asseb W e Large amount mone} IS spent on cm ccaebV/ CONCLUSION * A business must be profitable and remain solvent and liquid. If the business plan shows that these three financial indicators are not achievable, then the entrepreneur will have to consider other options of acquiring a business. Y/ - _BREAKDOWN OF MARKS ALLOCATIONS DETAILS MAXIMUM TOTAL Introduction 2 Contractual obligations 8 '| Advantages of Leasing 10 32 Disadvantages of leasing 10 Conclusion 2 INSIGHT LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 8 ORIGINALITY 2 TOTAL 40 Page 15 of 19

Downloaded from hlayiso.com ; QUESTION NINE INTRODUCTION ¢ Accisis is an unforeseen event that can cause major changes in an organisation. / e The way change management,theories are implemented can ensure a successful change in the organisation. v BODY 1. HOW TO DEAL WITH BUSINESS-RELATED CRISES 1.1 EMERGENCY PLAN "A e An emergency plan should be prepared in advance and must prepare the business for predictable crisis and unpredictable crisis. 1.2 IDENTIFY THE TYPE OF CRISIS v J « Tight deadline crisis“ when a project needs to be completed by a certain date. « Financial crisis ¥- pould be expected at any time. / . « Life-threatening ve — completely unexpected / ( ‘ ¢ Destruction of property — earthquakes, floods VW « Business operations halted perhaps because of power outages Vv « Serious illness — a project leader falls seriously ill and no replacement 1.3 RESPOND TO THE EVENT v e As soon as a crisis starts, people need to work with speed and efficiency. v 1.4 EVALUATE THE DAMAGE OR SITUATION v « After the crisis is detected, it is important to estimate the damage. v 1.5 FEEDBACK ON WHAT WORKED AND WHAT DID NOT WORK “ . Management will evaluate how effective the emergency plan was throughout the crisis. 2. CHANGES FACED BY BUSINESS 2.1 UNEMPLOYMENT AND RETRENCHMENT v « Many businesses who had to downsize and implement retrenchment policies have put plans in place to redeploy retrenchg it employees in order to remain economically active. 2.2. GLOBALISATION J e Asaresult of technologically advanced communications and transport, businesses now not only compete locally but with the rest of the world. Ww --2.3---AFFIRMATIVE ACTION— a « Isa policy whereby the Employment Equity Act seeks to provide a formal structure to transform workplaces to be in line with demographics of South Africa’s population groups and previously disadvantaged groups. Page 16 of 19

Downloaded from hlayiso.com CONCLUSION « Change contributes to the effectiveness of the individual as well as the business. learn how to manage the change we accept it and enjoy the benefits. BREAKDOWN OF MARKS ALLOCATIONS DETAILS MAXIMUM TOTAL Introduction 2 How to deal with crisis 19 Changes faced by business 9 32 Conclusion 2 INSIGHT LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 8 ORIGINALITY 2 TOTAL 40 Page 17 of 19 Once we

Downloaded from hlayiso.com so QUESTION TEN INTRODUCTION ¢ The product is the main component of the marketing mix. v « The marketing dept must know everything there is to know about the product. v BODY 1, STEPS IN PRODUCT DESIGN e Design and development in product ideas, which begin with the identification of an unsatisfied need. Selecting and sifting of product ideas to find the best solution “ Design and testing of the product concept Analysis the profitability of the product concept Consumer responses must be tested. 2. PRODUCT CLASSIFICATION 2.1 Industrial goods C: « Used In the manufacturing process to produce other goods. 4 2.2 Consumer goods J « Convenience goods*- usually low-prices! items purchased by consumers without much . thought * Shopping goods *- are more expensive than convenience goods. Prepared to spend more time and energy and want value for money. ¢ Speciality goods - goods that have brand identification. v4 3. TYPES OF PACKAGING 3.1 Speciality packaging v e Product is given an image of “must have.V/ Re-usable packagi J ¢ The container can be used for something else once the content is finished. M/ ( ' 3.3 Kaleidoscopic packaging WA e Where the container or wrapper are continuously changing. v/ 3.4 Multiple packaging v e Various products are packaged in one container. AL 4. BRANDING POLICIES _ _ 44 Privatetabel brands “ee * Are produced and solely owned by the retailer. 4.2 Manufacturer brands v ¢ Are controlled and produced by manufacturers and sold through different retailers. Page 18 of 19

Downloaded from hlayiso.com CONCLUSION * If any business wishes to grow, then it needs to design and develop new products continuously. BREAKDOWN OF MARKS ALLOCATIONS DETAILS MAXIMUM TOTAL Introduction 2 Steps in product design 5 Product classification 7 32 Types of packaging 12 Branding policies 4 .{ Conclusion 2 INSIGHT LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 8 ORIGINALITY 2 TOTAL 40 Page 19 of 19

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