Business Studies Grade 11 P2 2019 QP & Memo

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Downloaded from hlayiso.com SECTION A: (COMPULSOR QUESTION ONE 1.1. 1,131. 14,2: 4.13; 1.1.4. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question number. For example: 1.1.6. A The government holds the majority of shares in this form of ownership: A) Harry SOC Ltd B) Basil ( Pty) Ltd C) Becky Ltd D) Peter and Son An advantage of using own funds as a source of funding for a business: A) Low interest is paid on the funds B) No interest is paid on the funds C) Low interest can be negotiated D) No interest is paid in the first year A visual presentation of a set of sales figures shown as a series of rectangles: A) Pie chart B) Diagram C) Bar graph D) Line graph Individuals suggest new ideas randomly that are written on a flip chart in a larger group without being criticised: A) Empty chair B) Force-field analysis C) Forced combinations D) Brainstorming . Atheory of ethics that focuses on treating all humans equally regardless of their race, position, religion or culture: A) Virtue approach B) Utilitarian approach C) Justice approach D) Common good approach (5x2=10) P.T.0/ QUESTION 1.2

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Downloaded from hlayiso.com CTION B ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION TWO: BUSINESS VENTURE 2.1. Read the scenario below and answer the questions that follow: | KEREN’S HOMEWORK CENTRE Mrs Diana worked as a teacher for many years and realised that many children struggled to complete their homework. She took a calculated risk by resigning from her teaching post and opened her own homework centre to assist children with completing their homework daily. 2.1.1. State the entrepreneurial quality mentioned in the scenario. Motivate your answer by quoting from the scenario. (3) 2.1.2. List FIVE OTHER qualities of an entrepreneur. (5) 2.1.3. Advise Diana on the SIX steps that must be considered in setting up a company. (6) 2.1.4. Discuss the challenges of establishing a company. (6, 2.2. Read the scenario below and answer the questions that follow: | ANGELS EVENING DRESSES Angel has a good business idea to design and manufacture evening dresses on order. She desperately needs more funding to set up her business and has no knowledge of transforming her business plan into an action plan. She decided to apply for a loan from her local bank and handed in a business plan with _ her loan application. Later, she received notification of her loan being approved. 2.2.1. Identify the aspects that must be included in an action plan. (4) 2.2.2. Suggest ONE other sources of funding Angel could use beside the one mentioned in the scenario. (2) 2.2.3. Explain the benefits of drawing up an action plan. (8) 2.3. Discuss the contractual implications of franchising. (6) (40 marks) 4 P.T.O/ QUESTION THREE

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Downloaded from hlayiso.com QUESTION FOUR: MISCELLANEOUS BUSINESS VENTURES 4.1. Identify the type of planning tools (TIMELINE/ GANTT CHART) used to transfer a business plan into an action plan in each statement below: (4) 4.1.1. Bob indicates the due date or date of completion for each of the short term objectives and tasks on a linear scale. 4.1.2. Gracy used a graph to show the duration of each task against the progression of time. 4.2. Copy and complete the table below in your answer bookiet: (6) CHARACTERISTICS PARTNERSHIP PRIVATE COMPANY NAME ENDING LIABILITY NUMBER OF OWNERS 4.3. “Outsourcing entails transferring certain functions to a sub-contractor” 4.3.1. Outline TWO contractual implications of outsourcing. (2) 4.3.2. Evaluate the impact of outsourcing on a business. (4) 4.4. Explain “CUSTOMER BASE” as a key success factor of a business. (4) BUSINESS ROLES 4.5. Identify the unethical business practice illustrated in each statement below: (6) 4.5.1. Macy's Construction Ltd is paid cash for its services in order to avoid paying VAT on the transaction. This transaction is not recorded. 4.5.2. Blake, a manager at Buildings CC, often makes unwelcome comments to his female colleagues. 4.5.3. Employees of Devices Ltd are often on social networks on the internet during work time. 4.6. Recommend TWO ways a business can create an environment that promotes creative thinking. (4) 4.7. Discuss the following criteria to assess successful team performance: 4.7.1. Interpersonal attitudes and behaviour. (4) 4.7.2. Shared values/mutual trust and support. (4) 4.8. Explain TWO ways in which an individual can manage stress. (2) (40 marks) 6 P.T.O/ SECTION C

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Downloaded from hlayiso.com SECTION B: SHORT QUESTIONS ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION TWO: BUSINESS VENTURE Ask Hing 2.1.1,,"She took a calculated risk by resigning from her teaching post and opened her own homework Q@) centre to assist children with completing their homework daily. a 2.1.2. Qualities of an entrepreneur Determination to succeed Goal-orientation “ Focus on growth “ Self-belief ~~ Creativity and innovation “ Openness to change .~ Self-motivation Competitiveness Vv Self-improvement Good management v Perseverance Passion ~ High degree of commitment High levels of energy .~ “ al Mark dest S Only 2.1.3. SIX steps that must be considered in setting up a company. Decide who the people involved are ( the owners and directors) ~~ Contact CIPC to reserve a name for the company Complete a memorandum of incorporation ~~ File a notice of incorporation “ Receive a registration number a (6) Establish a banking account number and register for tax —~ 2.1.4. Challenges of establishing a company Companies nay’ higher tax than other forms of ownership. ~~ It has to meet the requirement‘of publicity disclosing mush financial information: It has to submitudited annual financial statements. ~ \t has to comply With stricter regulations in the new Companies Acton the running of the company, publishing of information*holding of meetings, auditing of accounts and appointing of an audit committee to increase accountability and transparency. (6) ee

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Downloaded from hlayiso.com QUESTION THREE: BUSINESS ROLES “ 3.1.1. They offer group counselling, legal advice and entrepreneurial programmes to abused women and children. ~ 3.1.2. CSR a ] OO csi | e Refers to strategies used by business to ° Refers to any project undertaken by ; ; | take responsibility for their impact on business which is not directly aimed at society/ the environment. a increasing profitability. _ ° Aims at improving the quality of life for e Regarded as direct investments in projects employees/ their families and the we that will benefit the community. ~~ community in which the business operates. e CSI projects are developmental of nature e It is the way in which companies manage and business resources are used to benefit their business operations so that it impacts | /uplift communities. ae on all stakeholders. e CSI focuses on how businesses manage e Focus is on the commitment from business their expenditure on CSI projects. <— to act ethically by contributing to social/ economic development. 2~ Q) (2 —_ _ : C Max 4) 3.1.3. HOW A BUSINESS CAN PLAY A ROLE IN THE COMMUNITY e Businesses should improve the general quality of life of employee’s families in their community, e.g. develop skills in the community/ inyest in education. e Ensure that the product sey supply do not harm consumers/the environment. e Refrain from engaging ‘n illegal/harmful practices such as employing children under the legal age/ selling illegal substances.“ e Make ethically correct business decision’ye.¢. not engage in unfair/ misleading advertising. e Participate.in community projects involving HIV/AIDS/ education/ counselling/ other meaningful causes. e Donate moneyto a community project/ run a project to uplift the community.” e Provide recreational sport facilities to promote social cohesion/healthy activities . e Businesses can also invest in or get involved in community organisations as a part of their CSR ue Cy) 3.2.1. force-field analysis technique. a “They have requested employees to list the pros and cons on how to improve their services to satisfy (3) PB) customer’s needs.” 3.2.2. Steps to force-field analysis Identify all the force influencing the decision a - Weigh up the advantage and disadvantages by looking at all the forces for and against the decision Give each forcé’a score from 1 (weak) to 5 (strong) *~ Choosethe most inna iin a Make the most of advantage’ and disadvantages. POS is a

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Downloaded from hlayiso.com QUESTION FOUR: MISCELLANEOUS BUSINESS VENTURES 4.1. Identify the type of planning'tool: 4.1.1. Timeline a (4) 4.1.2. Gantt chart a 4.2. | CHARACTERISTICS PARTNERSHIP | PRIVATE COMPANY _| NAME ENDING | No name restriction ~~ _| PTY(Ltd) | LIABILITY _ | Unlimited liability ~~ Limited liability 7 [NUMBER OF OWNERS 2-unlimited a 1-_ Unlimited ~~ 4.3.1. TWO contractual implications of outsourcing e The contract is between the company and the vendor. “4 e The company pays the vendor for the goods or services.” ( > e The agreement needs to be very specific to avoid legal action. (Ma, le fsa Two) 4.3.2. Impact of outsourcing on a business cR : ADVANTAGES DISADVANTAGES | The businesses personnel costé‘are lower The outsourcing business does not haye to a employéxpensive specialised staff. Its taxes are lowes because the producers are independent contractors. a“ There is flexibility to change third-party vendors whenever necessary. a Production’ time is shortened. The vendor's expertise’ts useful. The business can benefit*from his/her specialised knowledge. The business can save money instead of spending it on specialised knowledge. The fixed costs of maintaining the plant and machinery are lower. * The business has less control‘over activities, and this could have undesirable results. | Sometimes the business has to face we we monopoly pricing and has to bear the cost. The business is dependent on the vendor for its production process. Jherefore communication problems could cause frustration, and the vendor’s problems could cause job losses in the company. The vendors have less commitmeht to the i business. t) 4.4, CUSTOMER BASE e consistently and provide excellent service. Successful businesses usually have a loyal customer base who return again and again.” y, e This can only happen if you meet the needs’of customers “ (4)

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Downloaded from hlayiso.com SECTION C; ESSAY ANSWER ANY ONE QUESTION FROM THIS SECTION QUESTION FIVE: BUSINESS VENTURES INTRODUCTION e It is essential for business-related information to be presented and validated effectively.~ e The information can be presented verbally or non-verbally, and it can be effectively validated through the proper use of tables, graphs, diagrams and illustrations and other appropriate visual aids. (7 (oxi BODY 1. OUTLINE FIVE DIFFERENT TYPES OF VISUAL AIDS | Interactive whiteboard | Video-conferencing Mak first FIVE only 2. ADVANTAGES OF USING VISUAL AIDS IN A PRESENTATION ° Support’femphasises the main points. e Helps the audience to understand clarify the topic. a e Makes a presentation more understanding“and more memorable. e Useful in presenting informatior’to members of the audience who learn best through visuals e Summariseslarge amounts of facts to keep the presentation short and to the point:~ e Eye-catching visual aids can attract’the audience/ readers attention.\~ e Conveys key points of a presentatio 4 e.g. the contact details of the presenter can be given via hand- | OVERHEAD PROJECTOR/SLIDES/TRANSPARENCIES | a _ Data projector a | Flip charts A | Whiteboard a (ie) 7 e outs/business cards. e Very useful when presenting financial information to management. e Stimulates ¥fore than one sense of the audience during a presentation, e.g. seeing and hearing, to attract/keep their attention. ~ ; e improves the professional quality bf the presentation when suitable visual aids are used.~ (14) eZ 3. FACTORS TO CONSIDER DURING A PRESENTATION e Make eye contactwith all the audience and face all directions of the audience. ~ « Be audible'f6 all listeners / audience. a e Adjust your voice level/tone to avoid monotony. e Add some humour%n your presentation. ~ e Use visuals effectively'fo enhance the presentation’ e State the aimsfmain points of the presentation in the introduction. e Put the most important Information first VL ° Summarisethe presentation in the conclusion.” i e Stand upright’@yring the presentation/ avoid hiding yourself behind the equipment. _ e Pace yourself/ do not rush or talk too slowly/ keep it short and simple (2) “ 8

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Downloaded from hlayiso.com QUESTION SIX: BUSINESS ROLES INTRODUCTION aa Working in a team has many benefits as there are a lot more people’s ideas to consider. Teams must be managed carefully in order to ensure a successful collaborative team. (2x1) BODY 1. DIFFERENTIATE BETWEEN GRIEVANCE AND CONFLICT GRIEVANCE CONFLICT e When an employee is unhappy/has a Clash of opinions/ideas/viewpoints in the | problem/complaint in the workplace. ~~ workplace. | e [tis when an individual/ group has a work Disagreements between two-or more related issue. parties in the workplace. a } e Example: cisciminationanfair treatment, Examples: a lack of poor working conditions. eructheris ommunication/personality | Subinege A clasheé/different values. SubmehS " 2. STEPS TO CONFLICT RESOLUTION ( Max é e Identify/acknowledge that there is a conflict. e Analyse the cause/s of conflict by breaking it down into different parts. e Pre-negotiatigns may be arranged where members will be allowed to state their case/views separately. e Arrange a meeting between conflicting team members. a “2 e Atime and place for discussion is arranged for negotiations where all members are present. — © Each member has the opportunity to express his/her own opinions/feelings/conflicting members may recognise that their views are different. a e Devise/brainstorm possible ways of resolving the conflict. oe e Conflicting members agree on criteria to evaluate the alternatives. we e The best possible solution/s is/are selected and implemented. a e Evaluate/follow up on the implementation of the solution/s. a © Monitor progress to ensure that the conflict has been resolved. ~~ (Mex rT) 3. CHARACTERISTICS OF SUCCESSFUL TEAMS Successful teams share’a common goal as team members are part of the process of setting goals for the group. rl * Share a set of team values and implement group decisions. uw Teams value the contributions of individual members and reach consensus on differences. There is a climate of respect/ trust and honesty. ~~ Team members enjoy open communication“4nd deal with items of conflict immediately: Teams are accountable“nd members know the time frame for achieving their goals. Teams pay attention'o the needs of the individual team members: Successful teams have sound intra-team relation’/ interpersonal attitudes and beliefs. a a a a Creates an environment where team members are given opportunities to develop so that team members grow and learn from the experience of working in a team. 10

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Downloaded from hlayiso.com 4.5. ADJOURNING STAGE/ MOURNING STAGE - e The focus is on the completior’of the task/ ending the project. ~~ e Breaking up the team may be traumatié as team members may find it difficult to perform as individuals once again. “ 7 oe Le e All tasks need to be completed’before the teams finally dissolves. Submetx 4 CONCLUSION To be a positive team role player it is essential for every member of the team to understand each person to avoid conflicts that may arise and work towards the goals successfully. “~~ 2) MARK ALLOACTION INTRODUCTION 1. Differentiate between grievance and conflict ; Steps to conflict resolution 10 | | 3. Characteristics of successful teams | 10 | 4. Stages of team development 20 CONCLUSION 7 2 LAYOUT 2 [ANAYLSIS ; 2 2 2 2 | SYNTHESIS ORINGINALITY MAX TOTAL 40 12