Business Studies Grade 11 North West June 2018 Memo

Downloaded from hlayiso.com PROVINCIAL ASSESSMENT GRADE 11 BUSINESS STUDIES MARKING GUIDELINES JUNE 2018 MARKS: 300 This memorandum consist of 20 pages www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 2 NW/JUNE2018 Memorandum – Grade 11 SECTION A (COMPULSORY) Question 1 1.1.1 B√√ 1.1.2 A√√ 1.1.3 B√√ 1.1.4 A√√ 1.1.5 B√√ 1.1.6 C√√ 1.1.7 C√√ 1.1.8 C√√ 1.1.9 B√√ 1.1.10 D√√ (10×2) (20) 1.2.1 C√√ 1.2.2 F√√ 1.2.3 D√√ 1.2.4 A√√ 1.2.5 B√√ (5×2) (10) 1.3.1 unlimited liability√√ 1.3.2 Inflation√√ 1.3.3 Go slow√√ 1.3.4 Leasing √√ 1.3.5 Mismanagement of funds√√ (5×2) (10) TOTAL SECTION A: 40 BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 20 1.2 10 1.3 10 TOTAL 40 SECTION B www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 3 NW/JUNE2018 Memorandum – Grade 11 QUESTION 2 2.1 PESTLE VARIABLES 2.1.1 Economic√√ 2.1.3 Environmental/Political√√ 2.1.4 Technological/Technology/Environmental√√ 2.1.5 Legal√√ (10) 2.2 Challenges of the market environment 2.2.1 Demographics  People tend to live longer√ and this lead increased demand for products√  Many people are emigrating√ or pursuing job opportunities abroad.√  This not only reduces the consumer base√, but also reduces the availability of skilled labour√.  Many South Africans are dying of HIV and Aids√ and thus affects the labour force and the consumer force, while HIV positive consumers will have particular product preferences.√  Any other relevant answer related to demographics Any (2×2) (4) 2.2.2 Competition  Business offering the same or similar products or same services√ are often a serious threats to one another.√  Consumers will buy from the enterprise√ where they get the best value for their money.√  This means that if an enterprise is not able to match the quality of services or products and the prices of its competitor,√ it will be in real danger.√  Any other relevant answer related to competition Any (2×2) (4) 2.3 Business sectors www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 4 NW/JUNE2018 Memorandum – Grade 11 2.3.1 Tertiary sector√ (1) 2.3.2 Business environment CHALLENGES BUSINESS ENVIRONMENTS  Employees not trained in doing men’s hair√ Micro √√  Gao’s salon is not equipped to provide man’s hair services√  Does not have sufficient capital√ Sub max (1) Sub max (2)  Gao must pay the full retail price for shampoo Market√√ and equipment√ Sub max (1) Sub max (2)  Increased violence in the taxi rank√ Macro√√ Sub max (1) Sub max(2) NOTE: 1. Mark the first challenge for each environment only. 2. If the business environment is not linked to the challenge, mark the challenge only. Max (9) 2.3.3 Extend of control  Micro: Full control√  Market: Limited/little control/limited influence√  Market: No control√ (3×1) (3) 2.4 Strategies to adapt to challenges www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 5 NW/JUNE2018 Memorandum – Grade 11  Merger√  Alliance√  Takeover or acquisition√  Information management√  Strategic response√  Any other relevant strategies (3×1) (3) 2.5 Benefits of networking  Meet new clients√  Discover new business opportunities√  Find new job opportunities√  Advertise our business√ (4×1) (4) 2.6 Functions of a trade union  Represent workers at work√√.  Ensure fair treatment for workers√√  Take part in collective bargaining process√√  Help negotiate fair remuneration packages for members√√  Support gender equality√√  Protect the rights of their members√√  Protect the interest of their members during disciplinary procedures√√  Any other relevant functions of a trade union Any (5×2) (10) 2.7 Strike: workers do not show up for work at all√ to perform their duties.√ Production time is lost√√ (4) 2.8 Impact of natural resources Influence on business operations and Possible solutions productivity www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 6 NW/JUNE2018 Memorandum – Grade 11  Business cannot continue with business  Find alternative sources operations if natural resources are of energy√√ depleted√√  Recycle√√  Business must develop and implement  Fines must be imposed to environmental policies√√ a business that fails to  Loss of productivity if business comply with operations come to a halt due to environmental laws.√√ unavailability of natural resources.√√  Create an environmental awareness among businesses and Any 2×2 individuals.√√ Any 2×2 Max (8) [60] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1.1 2 2.1.2 2 2.1.3 2 2.1.4 2 2.1.5 2 2.2.1 4 2.2.2 4 2.3.1 1 2.3.2. 9 2.3.3 3 2.4 3 2.5 4 2.6 10 2.7 4 2.8 8 TOTAL 60 QUESTION 3 3.1 Ways which can be used to acquire funding when starting a business venture www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 7 NW/JUNE2018 Memorandum – Grade 11  Equity capital√  Loans √  Bank overdraft√  Suppliers’ credit√  Venture capital√  Government grants√  Any other relevant answer (5×1) (5) 3.2 Franchise 3.2.1 Definition  A franchise is an agreement between a franchisor and a franchisee√ according to which the franchisee obtains the right from the franchisor√ to use the name and trademark of the franchisor√ and sell the franchisor’s product.√ (4×1) (4) 3.2.2 Advantages of a franchise to the franchisee  Franchisee enters into an existing market√√.  Franchisee receives marketing and management assistance from the franchisor√√.  The franchisor provides the franchisee with training.√√  Market research is done by the franchisor.√√  The franchisor assists the franchisor in finding a suitable location.√√  Any other relevant answer. (4×2) (8) 3.3 3.3.1 FIVE advantages of outsourcing  Allows the business to focus on its core functions.√√  Provides continuity and reduces risks.√√  Can reduce overhead expenses.√√  Saves on costs and improves efficiency.√√  Regains control over operations.√√  Provides staff flexibility during peak times.√√  The administrative burden of the outsource company is relieved.√√  The outsource provider is usually able to render the service at a lower cost because it specializes in the particular service.√√  Any other relevant answer. Any (5×2) (10) 3.3.2 FOUR disadvantages of Lessee  The lessee never acquires ownership of the goods√√.  The lessee is bound by contract for the duration of the contract.√√  The lessee cannot use the assets as security to borrow money√√. www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 8 NW/JUNE2018 Memorandum – Grade 11  The lessee cannot sell the goods in times of financial difficulty.√√  Any other relevant answer. (4×2) (8) 3.4 Distinguishing between a timeline and a Work Breakdown Structure (WBS)  Timeline is a representation of all the tasks you must complete√ and when these tasks need to be completed.√  Work Breakdown Structure is a diagram that breaks down all tasks√ that must be performed to complete a project.√ (2×2) (4) 3.5 Advantages of a Gantt chart for project planning  It helps the project manager to plan the project.√√  It helps to sequence the tasks that must be carried out.√√  Indicating how long it will take to finish the project.√√  Indicating the tasks that can be carried out simultaneously.√√  Allowing the project manager to see instantly which tasks should have been completed by a certain time.√√  Helping the project manager to identify the resources needed to complete the project.√√  Any other relevant answer. Any (5×2) (10) 3.6 Ways of presenting business information  Graphs√  Tables√  Diagrams√  Illustrations√  Any other relevant answer. Any (3×1) (3) 3.7 Requirements of a good presentation  Presenter must be well prepared.  The presentation must aim at a particular audience.  Put the most important information first.  Know your audience.  The presenter must keep to the time limit set.  The presenter must include the introduction, body and conclusion.  The presenter must include visual aids.  Any other relevant answer. Any (4×2) (8) [60] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 5 3.2.1 4 3.2.2 8 3.3.1 10 3.3.2 8 3.4 4 3.5 10 3.6 3 3.7 8 TOTAL 60 www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 9 NW/JUNE2018 Memorandum – Grade 11 QUESTION 4: BUSINESS ROLES 4.1 Forced-field analysis 4.1.1 Forced-field analysis FORCES FOR FORCES AGAINST  Increased demand for building material. √  Noise level.√  Employee opportunities for the  Air pollution.√ community.√  Crime in the community.√  Bursaries for tertiary education will be offered to learners in local schools.√  They no longer have to travel so far to buy building material.√  Entrepreneurial programmes for young, upcoming entrepreneurs. √ Any 4 Max (7) 4.1.2 Justification  Establishing a new factory in Jouberton has more advantages/forces for,√ than disadvantages/ forces against.√  It will uplift/increase the standard of living of the community,√ as there are more opportunities available.√  Any other relevant answer. Max (2) 4.2 Effectiveness of the Delphi technique in soling business problems Positives  A group of experts will be used without bringing them together.√  Panel members/Experts can give new information.√  Information received from experts can be kept confidential.√  It reduces noise levels in an office environment since there is no group discussion.√  Any other relevant positive evaluation related to the use of the Delphi technique. Sub max (4) AND/OR Negatives  It is an expensive technique to use√ due to high administrative costs.√  May be time consuming and complicated √to analyse data received from experts.√  Some experts are willing /interested to give feedback/ complete questionnaires.√√  Any other relevant negative evaluation related to the use of the Delphi technique. Sub max (4) Max (8) www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 10 NW/JUNE2018 Memorandum – Grade 11 4.3 Difference between professionalism and ethics Professionalism Ethics  A set of behavior for a particular  Ethics is doing the right occupation.√√ things.√√  The skill, knowledge, service  Are the morals that and attitude that is expected of determine how to a businessperson.√√ behave.√√  It relates to a specific work  Ethics focuses on correct environment and status/position and incorrect behavior set a staff holds.√√ by acceptable moral  Any other relevant answer. standards.√√  Any other relevant answer. Sub max (4) Sub max (4) Max (8) 4.4 Unethical business practice or unprofessional business practice 4.4.1 Unethical√√ 4.4.2 Unethical√√ 4.4.3 Unprofessional√√ 4.4.4 Unprofessional√√ (8) 4.5 Principles of professionalism  Focus√ – needs to focus on the job at hand rather than the lives of people involved in the job.√√  Relationship√ – professionalism establishes boundries for appropriate relationships in the workplace.√√  Respect√ – people who practice professionalism practice respect.√√  Chain of command√ – to be professional, the chain of command for the correct handling of problems need to be followed.√√  Presentation√ – presenting a professional image to customers increases the customer base.√√  Knowledge and skills√ – it is important to have the appropriate qualifications and skills for the applicable job or profession.√√  Any other relevant answer. Heading (1) Explanation (2) Max (12) 4.6 Definition of crisis  Crisis is a time of great difficulty that appears to be a disaster.√  Any other relevant definition of crisis (1) 4.7 Impact of different types of crisis  Outbreak of a disease or infection among the staff√ could present serious health and safety risk.√  Natural disaster such as earthquake, wind damage and flooding caused by heavy rain√ can prevent the business from functioning properly.√ www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 11 NW/JUNE2018 Memorandum – Grade 11  Fire can be accidental (an electrical fault) or deliberate (arson) can destroy a business physically.√√  Theft or vandalism to important equipment can stop production.√√  Power outrages happen often in South Africa √and many business have experienced the impact of loss of power on their information technology and communication system.√  Temporary shortages in fuel supply could prevent staff getting to work√ and could affect the business’ ability to make and receive deliveries.√  Any other relevant answer. Any (5×2) (10) 4.8 Causes of stress in the workplace  Any form of harassment or discrimination.√  Unreasonable performance demands from supervisors.√  Language barriers.√  Labour issues e.g dismissals and retrenchments.√  Conflict between staff members.√  Lack of job security.√  Too long working hours.√  Any other relevant answer related to stress. Any (4×1) [60] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1.1 7 4.1.2 2 4.2 4 4.3 8 4..4.1 2 4.4.2 2 4.4.3 2 4.4.4 2 4.5 12 4.6 1 4.7 10 4.8 4 TOTAL 60 QUESTION 5: MISCELLANEOUS TOPICS 5.1 Challenges of the micro environment  Difficult employees.√√  Lack of vision and mission.√√  Lack of adequate managerial skills.√√  Unions√√  Strikes and go slows√√  Skills shortages among employees.√√  Employee absenteeism.√√  High employee turnover.√√ www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 12 NW/JUNE2018 Memorandum – Grade 11  Any other relevant answer. (5×2) (10) 5.2 Socio – economic issue represented by each statement 5.2.1 Inflation√√ 5.2.2 Poverty√√ 5.2.3 Demographics√√ 5.2.4 Economic crime/ White collar crime√√ 5.2.5 Dumping √√ (5×2) (10) 5.3 Difference between Mergers and Acquisition (takeovers) Mergers  Two or more businesses combine to form a new business.√√  Two enterprises joining one another in order to become one enterprise through mutual agreement.√√  Any other relevant answer to merger or an example of mergers. Sub max (2) Acquisition (takeovers)  When one company purchases another company and this may be friendly or hostile.√√  Taking over an existing business by buying out its shares until another business has the controlling interest.√√  Any other relevant answer related to mergers or an example of mergers. Sub max (2) Max (4) 5.4 Examples of how businesses may lobby  Business may influence situations to meet their business activities through talking to other businesses, organizations, pressure groups or government structures.√√  Hedging against inflation can take place when a business secures itself against losses due to high inflation rates by influencing law makers to keep prices from rising too suddenly.√√  Influencing supervisory bodies and regulators.√√  Influencing unions through collective bargaining.√√  Influencing investors.√√  Forming strategic alliance agreements.√√  Any other relevant answer related to the examples of lobbying. Any (3×2) (6) 5.5 Name and explain the three business sectors with examples Primary sectors√ - Involved in the extraction of products and raw material from the natural resources√√ - Examples : Agriculture√, forestry, fishing, mining, and quarrying Secondary Sector√ - Convert raw materials from primary sector into useful products.√√ - Examples: Factories and Firms√ www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 13 NW/JUNE2018 Memorandum – Grade 11 Tertiary Sector√ - All kinds of services√√ - Complete goods need to brought within the easy reach of consumers. - Examples: Wholesalers√, retailers or agents. Heading (1) Explanation (2) Examples (1) (12) 5.6 Any FIVE reasons why Private Company could be registered as a good form ownership.  Number of shareholders is unlimited.√√  A private company has unlimited lifespan.√√  Liabilities of shareholders are limited.√√  Note required to lodge financial statements with the commission.√√  Audited financial statements are optional.√√  Any other relevant reasons. (5×2) (10) 5.7 Difference between a trademark and copyright Trademark  A unique mark that represents a business enterprise and which belongs to the enterprise.√√  Any work, symbol, phrase, design, sound, smell, colour, brand name, slogan or a logo.√√  Any other relevant answer related to a definition or example of a trademark. Sub max (2) Copyright  A law that protects a person’s intellectual property so that other people cannot use it as their own.√√  Only an owner of intellectual property has the right to produce and copy the intellectual property.√√  A person who has written, printed, published, performed, sculptured, painted, filmed or recorded is automatically the owner of the copyright to that work.√√  Any other relevant answer related to a definition or example of copyright. Sub max (2) Max (4) 5.8 Purpose of a trademark  Protects the business and consumers against imitations.√√  To identify the manufacture or producers of the product/Distinguish the manufacturer’s products from similar or related goods.√√  To prevent unauthorized use of a trademark by someone else.√√  To claim damages from someone who infringes the trade mark.√√  To expand the business internationally.√√  To expand the business through a franchise.√√  Any other relevant answers related to the purpose of the trade mark. www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 14 NW/JUNE2018 Memorandum – Grade 11 Any (2×2) (4) [60] TOTAL SECTION B: 180 BREAKDOWN ON MARKS QUESTION 5 MARKS 5.1 10 5.2.1 2 5.2.2 2 5.2.3 2 5.2.4 2 5.2.5 2 5.3 4 5.4 6 5.5 12 5.6 10 5.7 4 5.8 4 TOTAL 60 SECTION C QUESTION 6: BUSINESS ENVIRONMENT 6.1 Introduction  There are three sectors involved in production namely, the primary, secondary and tertiary sector.√  Business can be classified in one or more of these sectors.√  They operate interdependently and the link between the three sectors is important and should always be taken into consideration.√  Any other relevant introduction. Max (2) 6.2 BUSINESS SECTORS 6.2.1 Primary sector: (No marks allocated for sub- heading)  Involved in the extraction of products/ raw materials from natural resources.√√  Examples: agriculture, forestry, fishing and mining. √√ (2×2) (4) 6.2.2 Secondary sector: (No marks allocated for sub- heading) www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 15 NW/JUNE2018 Memorandum – Grade 11  Involves the processing of raw materials extracted from the primary sector to manufactured/ final products.√√  It consists of manufacturing and construction industries.√√  Goods manufactured in this sector are either finished or semi- finished products’√√  Examples: Sappi and Mondi manufacturers paper from wood. √√ (2×2) (4) 6.2.3 Tertiary sector: (No marks allocated for sub-heading)  Facilitates the flow of goods and services from primary and secondary sectors to consumers as well as rendering services.√√  Also provide services to consumers and other businesses.√√  Examples: Traders, transport and communication services.√√ (2×2) (4) 6.3 Relationship between the three sectors of the economy  The secondary sector is interdependent on the primary sector for the raw materials that are processed into more useful products.√√  The secondary sector also depends on the tertiary sector for the provision of a variety of services e.g transport.√√  The primary sector in turn is dependent on the secondary sector for manufactured goods such as machinery, equipment, infrastructure etc.√√  The tertiary sector is also is also dependent on the secondary sector for manufactured goods such as office machines, office furniture, stationery, etc.√√  In the primary sector, there are farmers who need seed and food stock produced by other farmers.√√  Components in the secondary sector are manufactured and used by other manufacturers in manufacturing of the final product.√√  For example: the manufacturers of CD ROMs, display screens, motherboards, provide these to the manufacturers of computers.√√  In the tertiary sector we find that retailers are dependent on wholesalers for the supply of stock.√√  The various services of transport, communication, financing, insurance, and advertising are provided not only to primary and secondary sectors, but also to businesses within tertiary sectors.√√  A backward link means that businesses in a particular sector buy products or services from another sector or from businesses within the same sector.√√  Example: Manufacturer of clothing in the secondary sector buys zips and buttons from another manufacturer also in the secondary sector.√√  A forward link means that the businesses in certain sectors sell their products or services to another sector or the businesses within the same sector.√√  Examples: Wool sold by sheep farmers in the primary sector to spinning and weaving factories in the secondary sector.√√  Example: Selling products or services to businesses in the same sector or to businesses in another sector.√√  Any other relevant answer related to relationship of economic sectors. Max (20) www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 16 NW/JUNE2018 Memorandum – Grade 11 6.4 Conclusion  Businesses must be aware of their role in this chain to ensure the biggest advantage for that particular business.√√  Management would be able to react better on the challenges of the business environment if they understand this interrelatedness between the different sectors.√√  Any other relevant answer related to economic sectors and their links. Max (2) QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Sectors involved in production  Primary sector 4 Max 32  Secondary sector 4  Tertiary sector 4 Links between the three sectors. 20 Conclusion 2 INSIGHT Layout 2 Analysis 2 Max 8 Synthesis 2 Originality, examples 2 TOTAL MARKS 40 LASO- For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 if marks where requirements are not met at all. QUESTION 7: BUSINESS VENTURES (FORMS OF OWNERSHIP) 7.1 Introduction  A form of ownership refers to the manner in which a business is structured, how it is managed, how it raises its capital and how it deals with profits and losses.√√  A company can be formed by determining people, reserve its name by register of companies, prepare Memorandum of Incorporation, File Notice of Incorporation and obtain registration number.√√  Other forms of owners have legal requirements and are easy to start up.√√  Any other relevant answer to introduction of forms of ownership. Max (2) www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 17 NW/JUNE2018 Memorandum – Grade 11 7.2 Benefits of establishing a company versus other forms of ownership  A company enjoys continuity of existence;√ this means any change in the ownership of the business will not affect the existence of the business.√  More owners means a greater possibly for growth and expansion√ because more capital and funds can be contributed than other forms of ownership.√  A company is registered as a legal entity√ and all companies, with exception of personal liability companies, offer shareholders limited liability.√  There can be more effective management√ as shareholders appoint a board of directors to manage the business.√  Profit companies pay fixed tax rate of 28% on profit and further 10% STC on dividends declared to shareholders√ which is less than a fixed 40% that applies to sole proprietor and in partners in a partnership.√  Any other relevant answer. Max (8) 7.3 Challenges of establishing a company versus other forms of ownership  The formation procedure of a company are often more expensive and difficult√ than other forms which relatively easy or less expensive. E.g Sole trader, partnership and close corporation.√  Companies often have legal requirements to adhere to,√ which can be complicated and expensive for business.√  If directors appointed by the shareholders are not competent and do not manage the well,√ shareholders’ investments may be at risk.√ (3×2) (6) 7.4 Difference between Partnership and a Private Company Criteria Partnership Private Company Ownership At least two√√ At least one√√ Liability of debts Jointly and severally liable No one is liable for the debts For the debts of the of the company except if Act business.√√ or the MIO provide otherwise.√√ Capital Contributed or loans by MIO must restrict the acquisition partners.√√ transferability of its securities and prohibits its offer to the public.√√ MAX (6) MAX (6) (12) 7.50 .1Conclusion www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 18 NW/JUNE2018 Memorandum – Grade 11  The choices of the form of owner is determined by various factors e.g the size of the business, etc.√√  Any other relevant answer. Max(2) [40] BREAKDOWN OF MARKS DETAILS MAXIMUM TOTAL Introduction 2 Benefits of establishing a company versus other 8 forms of ownership Challenges of establishing a company versus other 6 forms of ownership Max 32 Differences between partnership and private 12 company. Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 Synthesis 2 Originality 2 TOTAL 40 LASO- For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. QUESTION 8 8.1 Introduction  The stress of the workers is usually linked to the work environment some to personal problems that the workers have.√  Management has the responsibility to take care of their employees,√  There are many challenges in the workplaces that may cause stress which must be managed properly in order to remain productive.√  Any other relevant introduction. Any (2×1) (2) Body 8.2 Causes of stress  Job content, lack of variety, dangerous tasks, unpleasant tasks.√√  Workload and work place itself, working under pressure√√  Working hours, strict schedules, long hours, badly designed shift system√√ www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 19 NW/JUNE2018 Memorandum – Grade 11  Lack of participation in decision making, lack of control√√  Job security, lack of promotion and opportunities, unfair performance evaluation system.√√  Unclear roles, conflicting roles within the same job√√  Weak leadership√√  Interpersonal relationships- bad relationship between co-workers√√  Poor communication√√  Demands at work that interfere with that of work.√√  No support for problems both from home and at work.√√  Any other relevant answer related to causes of conflict. Any (5×2) (10) 8.3 The importance of stress management  Stress has cost businesses a lot√√  Absenteeism - loss of productivity and replacement due to absenteeism√√  Grievance and companies stressed workers may lodge grievances and they may be a lot of complaints√√  Poor customer services may have negative effects on turnover and profits√√  Conflict and interpersonal problems - conflict and interpersonal problems may arise due to stress√√  Resistance to change – stressed people normally cling to old ways of doing things and may resist change√√ Any (5×2) (10) 8.4 Strategies to manage stress  Share workload differently and equally√√  Select and train workers properly√√  Do not procrastinate√√  Consult workers about work practices√√  Introduce flexi time√√  Increase support workers get√√  Encourage teamwork and cooperation√√  Arrange stress management training programmes, e.g time-management and healthy lifestyle.√√  Improve equipment used and general working conditions√√  Develop a friendly and more supportive culture√√  Improve manager’s attitudes, knowledge and skills towards dealing with work stress.√√ Any(5×2) (10) 8.5 Conclusion  Business should put proper programmes in place to manage stress√√  If stress is not identified early and not managed by business it may cause serious effects on the productivity of workers as well as overall performance of the business,√√  Any other relevant conclusion. Any (2×1) (2) BREAKDOWN OF MARKS DETAILS MAXIMUM TOTAL Introduction 2 www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******

Downloaded from hlayiso.com BUSINESS STUDIES 20 NW/JUNE2018 Memorandum – Grade 11 Causes of stress 10 Importance of managing 10 stress Max 32 Strategies for managing 10 stress Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 Synthesis 2 Originality 2 TOTAL 40 LASO – For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 mark where requirements are not met at all. www.tec-it.com NW/JUNE/BUSDS/ EMIS/6*******