Gr 11 Tou ATP 2023 24

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 1) TERM 1 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 DATE CAPS TOPIC Introduction Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors REVISION & MARCH CONTROLLED TEST CAPS REF p. 23 p. 23 p. 23 p. 23 p. 23 p. 23 p. 24 p. 24 CONCEPTS, Introduction to Transport services in Airports, airlines and Airport terminology: Technology used at The tourism bus The tourism train The Gautrain: The luxury cruise liner Review and consolidate with SKILLS AND Tourism: South Africa: airport operations: • Airport (landside, airports: industry: industry: • Interesting features industry: reinforcement activities in class to VALUES • Baseline Airports, airlines and South Africa’s terminal, airside),  Technology at airports  Major tourist such as exterior • Concepts: port, cruise assess the learners’ grasp. of the  Difference between assessment airport operations: international and gate, check-in to facilitate travel, such transporters, different commuter trains and interior terminal, cabins, suites, learning material • Grade 11 Tourism national airports: counter, speed appearance, decks Examples of activities may include a  Concepts: Gateway, as baggage wrap. types of buses: (Metrorail) and tourist content map inbound, outbound,  Location on a map. check-in kiosks, equipment, x-ray Minibuses, coaches, trains such as security, speed • Facilities and class quiz, games, short tests, drawing • Grade 11 Tourism boarding pass, Gautrain entertainment on board concept maps, class competitions, domestic flights,  International status of security scanners, special-purpose buses Shosholoza Myl • programme of regional flights, inter- gate, security biometric scanners, such as open-top.  Terminology: Schedule, technology such as working through previous examination airports (passenger assessment continental flights, control points, thermal body scanners, buses for sightseeing coaches, coupé, ticketing question papers, etc. and cargo) • Grade 11 Tourism boarding, procedures, transcontinental  Airports operated by metal detectors,  Information provided on compartment, lounges, PAT flights, transatlantic carousel, information display bus schedules (refer to tourist class, economy electronic boarding Airports Company of flights, connecting South Africa (ACSA) baggage claim boards, touch screen internet for current class, dining car procedures, flights  Airlines operating in area information systems examples e.g.  Luxury trains such as electronic arrival  Concepts: Long-haul South Africa, such as • Check-in  Include any new https://www.intercape.c Blue Train, Rovos Rail, and departure flights, medium-haul SA’s national carrier, procedures, developments o.za/) Shongololo Express, announcements flights, short-haul budget airlines, boarding  The use of (The majority of bus Premier Class • Routes, parking flights, chartered international carriers procedures smartphones, internet- bookings are done  http://premierclasse.co. facilities and bus flights, international operating in South • Baggage enabled devices for air electronically) za) service linked to airports, national Africa allowances travel (“iTravel”)  Information provided on the Gautrain airports, privately- (domestic flights) (electronic information, train schedules (refer to • Benefits for the  Interpretation of owned airports and • Safety e.g. travel documents, internet for current tourism industry airline timetables, private landing strips procedures tickets, identification, examples e.g. Include any new schedules (refer to in tourism context before take-off boarding passes https://www developments internet for current examples) Aircraft terminology: shosholozameyl.co.za • Aisle, galley, (The majority of train (The majority of flight cockpit, overhead bookings are done schedules are storage bins, tray electronically) electronic) cables, cargo hold, entertainment, and oxygen masks Seating configuration in an aircraft:  Wide- and narrow- body aircrafts Travel class sections (business class, economy class)  Locating your seat in an aircraft  Aisle seats and window seats, emergency exit seats (focus on the type of aircraft used by the airlines operating in South Africa) Downloaded from hlayiso.com 1

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 TERM 1 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 REQUISITE Baseline assessment Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: PRE- to determine: Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of KNOWLEDGE  Background transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. knowledge and under- p. 13 p. 13 p. 13 p. 13 p. 13 p. 13 p. 13 p. 13 standing of tourism sectors RESOURCES • PowerPoints (NOT • Resource material and activities provided by subject advisors, lead teachers and teachers TEXTBOOK) • YouTube videos TO ENHANCE Refer to the list of suggested resources LEARNING INFORMAL To be completed by the teacher ASSESSMENT: REMEDIATION SBA Planning and preparation: Task 1 Planning and preparation: Task 2 FORMAL • Tourism skills assessment task Tourism skills assessment task • March controlled test March controlled test ASSESSMENT Downloaded from hlayiso.com 2

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 2) TERM 2 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 DATE CAPS TOPIC Tourism sectors Tourism sectors Domestic, regional and Domestic, regional and Culture and heritage Culture and heritage Marketing Marketing REVISION & MID-YEAR EXAMINATION international tourism international tourism tourism tourism CAPS REF p. 24 p. 24 p. 25 p. 25 p. 25 p. 25 p. 28 p. 28 CONCEPTS, Car rental: Car rental: The Domestic Tourism  The five (5) domestic Recovery of Grade 10 Recovery of Grade 10 Recovery of Grade 10 Different types of Review and consolidate with reinforcement activities in SKILLS AND  Introduction to the car • Additional costs and Growth market segments Focus learning losses, content learning losses, content learning losses, content promotional, advertising class to assess the learners’ grasp. of the learning VALUES rental industry in South charges: Tourism levy, Strategy (DTGS) 2012 – on the profile of the gaps – Culture and gaps – Culture and gaps – Marketing of techniques used in the material Africa (use major car fuel deposits and 2020 segment, why they travel heritage: Caps ref. p. 21: heritage: Caps ref. p. 21 tourism products, tourism industry: rental companies in charges, airport  The state of domestic (or not) and the type of • Concepts: culture, • The importance and services and sites: • Above-the-line Examples of activities may include a class quiz, South Africa) surcharges, additional tourism in South Africa travel, holiday they heritage, cultural value of conserving Caps ref. p. 20 promotional techniques: games, short tests, drawing concept maps, class  Conditions for renting a driver charges, contract  Why a DTGS? prefer (no % needed) diversity heritage for future • Concepts: Marketing, Conventional media tools competitions, working through previous examination vehicle (age, driver’s fee, delivery and (problem statement and  The four strategic • Elements of culture generations market research, such as renting space on question papers, etc. licence, creditworthy, collection charges, vision) (no statistics) objectives and targets of such as arts and crafts, Heritage sites in South target markets, market television, in signing of contract) cross-border fees,  List current trends the DTGS and the cuisine, music and Africa share, competitive newspapers, and  Different rental optional equipment influencing tourism, implementation plan to dance • Examples of heritage edge, core and niche magazines, on posters packages, options • Incidental costs: with very short meet these objectives sites in your own markets and on radio The South African  Insurances: CDW, TLW Administration fee for explanation List and shortly explain province • The purpose of • Printed material such cultural uniqueness: vs SCDW, STLW and accidents, traffic fines  The domestic the activities, options marketing tourism as brochures, flyers, marketing campaign  http://www • The tourism importance South African heritage pamphlets, posters, PAI • Payment options and of the cultures in your bodies: products and payment methods for (refer current Sho’t Left tourism.gov.za, About services billboards, meander marketing campaign) NDT, Branches1, province that attract  South African Heritage maps car rental tourists to South Africa, The marketing budget: • Electronic advertising domestic, documents, Resource Agency Costs related to Domestic%20Tourism% such as folklore, dress (SAHRA): Logo and such as video walls, and cuisine of different functions marketing audio-visual 20Growth%20Strategy% 202012-%202020 pdf cultural groups, practices  Provincial heritage • Market research presentations, digital such as gumboot dancing agencies • Communication costs displays, cellphone (mine culture), township.  Awareness of special (printing, telephone, fax, advertising, web-based kwaito art, sangoma’s, heritage permits and internet) advertising traditional medicine and protection regulations • Travel costs (local and • Below-the-line traditional healing, small (structures older than 60 overseas travel, vehicle promotional techniques: chiefdoms with traditional years, archaeological and and flight costs) personal selling, sales leaders, Ndebele art, Zulu paleontological sites and • Personnel costs promotions, in-store dances in traditional materials, meteorites,  discounts, promotional attire, rickshaws, San, art shipwrecks, burial sponsorship, festivals grounds, graves) exhibitions, shows and • How cultural uniqueness expos and diversity in South • Match the type of Africa can promote promotion, advertising inbound and domestic to the potential tourism customer REQUISITE Gr 10 Tourism sectors: Gr 10 Tourism sectors: Domestic, regional and Domestic, regional and Gr 10 Culture and Gr 10 Culture and Gr 10 Marketing: CAPS Gr 10 Marketing: CAPS PRE- Different modes of Different modes of international tourism: Gr international tourism: Gr heritage tourism: CAPS heritage tourism: CAPS ref. p. 20 ref. p. 20 KNOWLEDGE transport: CAPS ref. p. 13 transport: CAPS ref. p13 10 Domestic tourism: 10 Domestic tourism: ref. p. 21 ref. p. 21 CAPS ref. p. 18 CAPS ref. p. 18 RESOURCES • PowerPoints (NOT • Resource material and activities provided by subject advisors, lead teachers and teachers TEXTBOOK) TO • YouTube videos ENHANCE Refer to the list of suggested resources LEARNING INFORMAL ASSESSMENT: REMEDIATION To be completed by the teacher Downloaded from hlayiso.com SBA FORMAL Planning and preparation: PAT Task 3 ASSESSMENT • Practical assessment task (marks carried over to Term 4) MID-YEAR EXAMINATION 3

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 3) TERM 3 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 DATE CAPS TOPIC Map. work and tour Domestic, regional Tourism attractions Tourism attractions Foreign exchange Foreign exchange Communication and Communication and Communication and Communication and REVISION & SEPTEMBER planning and international customer care customer care customer care customer care CONTROLLED TEST tourism CAPS REF p. 28 p. 27 p. 27 p. 27 p. 26 p. 26 p. 21 p. 29 p. 29 p. 29 CONCEPTS, The tour itinerary: Regional tourism: Main tourist Main tourist Foreign exchange • Interpret a currency Recovery of Grade 10 Customer care for Customer Managing quality Review and consolidate with SKILLS AND • Concepts: • Concepts: Regional attractions in the attractions in the and its value to the rate sheet from a learning losses, foreign tourists: complaints: service: reinforcement activities in VALUES Itinerary, logical tourism, South SADC countries: SADC countries: South African foreign exchange content gaps – • Ways in which • In person, verbal • Types of strategies class to assess the learners’ tour planning, African (*World Heritage (*World Heritage Sites) economy: bureau Communication foreigners should • Telephone, cell used by companies, grasp. of the learning scheduled tours Development Sites) attractions attractions Currencies • Convert the major technology: CAPS ref be treated and phone and written organisations to material • Factors to Community (SADC) Present in a tourism Present in a tourism • Concepts: Local currencies to South p. 21 assisted so that (letters, faxes, achieve and Examples of activities may consider when • The SADC member context context currency, foreign African rand • The various types of they enjoy their stay SMSs, on website) maintain quality include a class quiz, games, planning an countries and their Location on a map, Location on a map, currency, foreign • Convert South equipment and in South Africa • The value of service, such as short tests, drawing concept itinerary location and capital reasons why it is reasons why it is exchange, African rand into a technology used to • The need to respect customer complaints performance maps, class competitions, • Different types of cities on a map. considered a top. considered a top. exchange rate selected currency to communicate in a traditions, customs to a business management, working through previous itineraries (use the latest tourist attraction, tourist attraction, • Major currencies of understand tourism business and behaviour of (complaints as an quality control examination question • The writing of an membership. activities, pictures, activities, pictures, the world, their currency difference environment: visitors to South opportunity for checks, customer papers, etc. itinerary information photos, relevant photos, relevant tourist currency codes and landline telephones, Africa improvement) surveys, team and • available) tourist information information symbols: US dollar, cell phones, fax • Ways to • The six steps for peer reviews, in- • Gateways: The Angola: Kissama Namibia: Fish River Euro, British pound, machine, communicate dealing with verbal service training Example: accessibility of National Park Canyon, Etosha Japanese yen, photocopying effectively with customer • How services each country from National Park, Namib Australian dollar, machine, printers visitors from diverse complaints: delivered in one Botswana: South Africa (by Desert South African rand and computer cultural 1. Listen carefully to sector impact on Okavango Delta, The road, air or water) • Facilities where (include email, video backgrounds what the services delivered in Tsodilo Hills* Malawi: Lake Malawi Advantages of foreign currency can conferencing and customer has to another sector *Times may be Democratic Seychelles: Beaches teleconferencing) included, but the regional tourism for be exchanged, e.g. say and let them Republic of the and leisure activities on main focus should be South Africa and foreign exchange • Functions, finish Congo (DRC): the islands the SADC member bureaus, advantages and 2. Ask questions in on the logical spread, Virunga National Swaziland: Hlane states commercial banks, disadvantages of a caring and variety and Park*, Royal National Park etc. each concerned appropriateness of Lesotho: Katse Dam Tanzania: Mount • Communication: • How does money manner tourist activities and Lesotho Kilimanjaro*, Serengeti Verbal and written spent by inbound 3. Apologise without Highlands Water National Park blaming international tourists Recovery of Grade 10 Project, Sani Pass Zambia: Victoria Falls 4. Solve the problem benefit local people? learning losses, Madagascar: Royal and Zambezi River, Directly and content gaps – immediately Hills of Lake Kariba indirectly - the Service excellence: 5. Offer the Ambohimanga* Zimbabwe: Victoria multiplier effect CAPS ref p21 customer Mauritius: Grand Falls and Zambezi • Concepts: Service, something such Baie River, Lake Kariba, service excellence as an upgrade, a Mozambique: Lake The Great Zimbabwe free product, • The importance and Niassa, Bazaruto Ruins*, Matopo Hills* extra discounts, value for a tourism Archipelago, Island of full refunds business to provide Mozambique* 6. Thank the quality service customer for • The advantages of informing you excellent service about the problem delivery • Constructive - for a business criticism, handling - for a tourist of criticism in a mature manner REQUISITE Gr 10 Map. work and Gr 10 Map. work and Gr 10 Map. work and Gr 10 Map. work and New tourism topic New tourism topic New tourism topic Gr 10 Communication Gr 10 Communication Gr 10 Communication PRE- tour planning: CAPS tour planning: location tour planning: location tour planning: location No Gr 10 foundation No Gr 10 foundation and Customer Care: and Customer Care: and Customer Care: KNOWLEDGE ref. p17 of South Africa and of South Africa and of South Africa and the CAPS ref. p. 21 CAPS ref. p. 21 CAPS ref. p. 21 the SADC countries the SADC countries SADC countries on a on a colour map. of on a colour map. of colour map. of the Downloaded from hlayiso.com the world: CAPS ref. the world: CAPS ref. world: CAPS ref. p. 17 p. 17 p. 17 4

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 TERM 3 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 RESOURCES • PowerPoints (NOT • Resource material and activities provided by subject advisors, lead teachers and teachers TEXTBOOK) • YouTube videos TO ENHANCE Refer to the list of suggested resources LEARNING INFORMAL To be completed by the teacher ASSESSMENT: REMEDIATION SBA Planning and preparation: Task 4: Planning and preparation: Task 5 FORMAL • Data-handling task Data-handling task • September controlled test September controlled test ASSESSMENT Downloaded from hlayiso.com 5

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 4) TERM 4 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 DATE CAPS TOPIC Tourism sectors Tourism sectors Sustainable and responsible tourism Sustainable and responsible tourism REVISION November examination CAPS REF p. 29 p. 29 p. 20 p. 20 CONCEPTS, Job and career Entrepreneurial Recovery of Grade 10 Recovery of Grade 10 Review and consolidate SKILLS AND opportunities in the opportunities in learning losses, learning losses, with reinforcement VALUES tourism sectors, tourism: content gaps – content gaps – activities in class to subsectors and related • The concept Sustainable Tourism: • Global warming and assess the learners’ services: entrepreneur CAPS ref. p. 20 the tourism industry: grasp. of the learning • Transport, hospitality • Skills needed to be • Concept: sustainability, CAPS ref. p. 20 material (accommodation and an entrepreneur sustainable practices • The concept: Global Examples of activities food), tourism • Identification of in tourism businesses warming, carbon may include a class quiz, attractions (gaming products or services • The three pillars of footprint, games, short tests, and lotteries, leisure, suitable for sustainable tourism drawing concept maps, • Causes of global conservation, sport entrepreneurial (planet, people, profit) class competitions, warming (rise in the and recreation), opportunities working through previous • Environmental impact temperature of the events and • Opportunities to start examination question of tourism businesses earth) conferences, tourism your own tourism papers, etc. on the natural • Consequences of services, travel trade business environment climate change on the sectors • The requirements • Social impact of tourism industry and inherent qualities tourism businesses on • How the tourist (personal local communities industry can minimise characteristics) to • Economic impact of their carbon footprint work in a particular tourism businesses on through sustainable sector in the tourism local communities and responsible industry Recovery of Grade 10 tourism practices • A learner should learning losses, choose any tourism content gaps – sector, or a career in Responsible Tourism: any tourism sector, CAPS ref. p. 20 to study according to • The concept: his, her own interests Responsible tourist • Personality type, behaviour towards the characteristics and environment essential skills • Rules for tourist behaviour in the natural environment • Good environmental practices such as litter control, conservation of energy, water and other scarce resources REQUISITE Gr 10 Tourism sectors: Gr 10 Tourism sectors: Recovery of learning Local and global PRE- Introduction to Tourism: Introduction to Tourism: losses, content gaps of coverage on reducing KNOWLEDGE CAPS ref. p. 13 CAPS ref. p. 13 the topic sustainable one’s carbon footprint and responsible tourism that is covered in the through visual news examples, slides or Current global concerns videos to create over climate change and understanding of the environment concepts Downloaded from hlayiso.com RESOURCES • Resource material and activities provided by subject advisors, lead teachers and teachers (NOT • YouTube videos 6

2023/24 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 TERM 4 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 TEXTBOOK) Refer to the list of suggested resources TO ENHANCE LEARNING INFORMAL To be completed by the teacher ASSESSMENT: REMEDIATION Planning and preparation: PAT November examination FORMAL • November examination ASSESSMENT Downloaded from hlayiso.com 7