Gr12 BusinessStudies HighFlyersWinterAndSpringLearnerMaterial 2020

CURRICULUM GRADES 10-12 DIRECTORATE HIGH FLYERS WINTER AND SPRING LEARNERS’ REVISION MATERIAL GRADE 12 BUSINESS STUDIES 2020

MAY/JUNE 2018 NOVEMBER 2018 BUSINESS ENVIRONMENTS BUSINESS ENVIRONMENTS TERM 1 TERM 1 2.4 Distinguish between product development and market 2.4 Describe THREE types of diversification strategies. (9) development. (8) 2.5 Explain the purpose of the Basic Conditions of Employment Act (BCEA), 2.5 Read the scenario below and answer the questions that follow. 1997 (Act 75 of 1997). (6) 2.6 Read the scenario below and answer the questions that follow. MANGO GROOVE MANUFACTURERS (MGM) SPEEDY DRYCLEANERS (SD) Mango Groove Manufacturers employed 50 workers to manufacture Speedy Drycleaners advertised a vacant post for a receptionist in the newspaper. office furniture. MGM did not provide their employees with protective People with disabilities were encouraged to apply for this vacant position. clothing and equipment. While operating a machine Gert permanently injured his arm. MGM advised him not to report the injury since they did 2.6.1 Identify the Act that was applied by Speedy Drycleaners. Motivate not take the necessary precautions, according to the Act. your answer by quoting from the scenario above. (3) 2.6.2 Evaluate the impact of the Act, identified in QUESTION 2.6.1, on businesses. 2.5.1 Name the Act MGM violated in the scenario above. (2) (8) 2.7 Advise businesses on steps that they should follow when evaluating a 2.5.2 Discuss the negative impact of the Act, identified strategy. (10) in QUESTION 2.5.1, on MGM. (8) 6.2 Explain the advantages of intensive strategies for businesses. (6) 2.7 Analyse the impact of the National Credit Act, 2005 (Act 34 QUESTION 7: BUSINESS ENVIRONMENTS of 2005) on businesses. (8) (LEGISLATION) 6.2 Discuss the impact of the Labour Relations Act, 1995 (Act 66 of Many consumers have welcomed the introduction of the Consumer Protection Act (CPA), 2008 1995) on businesses. (8) (Act 68 of 2008) and the National Credit Act (NCA), 2005 (Act 34 of 2005) as they protect them against unfair business practices. Some businesses believe that the NCA reduces their market share and therefore they do not want to comply with this Act. As an expert on recent legislation, write an essay on the following aspects: •Outline the purpose of the CPA. • Discuss the impact of the CPA on businesses. •Recommend ways in which businesses could promote the following consumer rights, as stipulated in the CPA: QUESTION 7: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES) o Right to privacy and confidentiality

o Right to information about products and agreements o Right to fair value/good quality and safety •Advise businesses on penalties/consequences that may be imposed for ZYL MANUFACTURERS (ZM) non-compliance with the NCA [40] ZM specialise in the manufacturing of men's clothing. The business is struggling to pay its creditors due to the high inflation rate. ZM need to conduct the strategic management process in order to devise the best strategy that will assist them to overcome the challenges of the macro environment. Write an essay on the strategic management process. Include the following aspects in your response: • Outline TWO aspects that should be considered during the initial stages of the strategic management process. • Explain how ZM can apply the PESTLE model to deal with the challenges of the macro environment. • Describe THREE types of defensive strategies that businesses may use to deal with challenges in the business environment. • Advise ZM on the steps that they should consider when evaluating strategies. [40] BUSINESS VENTURES BUSINESS VENTURES BUSINESS ROLES BUSINESS ROLES 4.8 Suggest TWO strategies businesses can use to deal with the following unethical business practises: 4.8.1 Sexual harassment (4) 4.8.2 Pricing of goods in rural areas (4)

6.7 Discuss the advantages of creative thinking in the workplace. (6) 6.8 Recommend ways in which professional, responsible, ethical and effective business practices should be conducted. (6) BUSINESS OPERATIONS BUSINESS OPERATIONS 5.2 Outline the selection procedure as an activity of the human 5.3 Read the scenario below and answer the questions that follow. resources function. (6) 5.3 Describe the role of the interviewee/applicant during an interview. ELZETTE TRADING (ET) (8) Elzette shortlisted five suitable candidates and invited them for interviews. Candidates were allocated the same amount of time and their responses were recorded. All 5.4 Read the scenario below and answer the questions that follow. candidates showed confidence and asked clarity-seeking questions. EZWENI FURNISHERS (EF) 5.3.1 Quote from the scenario above the role of the interviewer and Ezweni Furnishers have appointed Themba and Thoko as sales managers. They are both paid according to the number of units sold. interviewee/candidate during the interview. They also enjoy fringe benefits offered by EF. Use the table below as a guide to answer QUESTION 5.3.1. ROLE QUOTES 5.4.1 Identify the method used by EF to determine Themba and Interviewer/Elzette 1. Thoko's salaries. Motivate your answer by quoting from the 2. scenario. (3) Interviewee/Candidates 1. 5.4.2 Evaluate the impact of fringe benefits on businesses. (8) 2. (4) 5.3.2 Explain the role of the interviewer when preparing for an interview. (8) 5.4 Differentiate between job description and job specification. (8) 6.9 Explain TWO salary determination methods that businesses could apply to remunerate their employees. (6) 6.10 Advise the human resources manager on aspects that should be included in an employment contract. (6)

QUESTION 10: BUSINESS OPERATIONS (HUMAN RESOURCES) TOMMY FINANCIAL SERVICES (TFS) TOMMY FINANCIAL SERVICES (TFS) Tommy Financial Services specialise in accounting and taxation services and are looking for an experienced accountant within the business. The new employee is expected to sign an employment contract and to be placed where he/she will function effectively. The new employee will have to undergo in-service training as well. Keeping the scenario above in mind, write an essay on the following aspects: • Discuss the impact of internal recruitment on businesses. • Explain the legal requirements of an employment contract to TFS. • Advise TFS on the correct placement procedure. • Elaborate on the implications of the Skills Development Act, 1998 (Act 97 of 1998) for the human resources function. [40] TERM 2 TERM 2 BUSINESS ENVIRONMENT BUSINESS ENVIRONMENT 2.6 Read the scenario below and answer the questions that follow. 2.3 Read the scenario below and answer the questions that follow. SUPER ENERGY ENTERPRISE (SEE) DUKA MINES (DM) Super Energy Enterprise produce maize meal and instant soft porridge. Duka Mines specialise in the extraction of platinum. Their suppliers of They buy their raw material from Early Bird Maize Farm which is out of mining equipment have increased their prices by more than 20%. The supervisor does not have a good working relationship with his employees. stock sometimes. SEE employees are regularly absent from work. DM can no longer export their products due to an increase in the exchange The local government has instructed the management of SEE to register rate. their products with the South African Bureau for Standards. 2.3.1 Name the business sector in which DM operates. Motivate your 2.6.1 Name the business sector in which Super Energy answer by quoting from the scenario above. (3) Enterprise is operating. (1) 2.6.2 Identify THREE challenges for SEE’s business and classify EACH challenge according to the business environment.

Use the table below as a guide to answer the questions that follow. Use the table below to answer this question. CHALLENGES (2.3.2) BUSINESS Extent of CHALLENGE BUSINESS ENVIRONMENT ENVIRONMENTS (2.3.3) control (a) (2.3.4) (b) 1. (c) 2. (9) 3. 2.3.2 Quote THREE challenges from the scenario above that Duka Mines have to deal with. (3) 2.3.3 Classify EACH challenge quoted in QUESTION 2.3.2 according to the business environment. (3) 2.3.4 State the extent of control that DM has over EACH business environment. (3) BUSINESS VENTURES BUSINESS VENTURES 3.6 Discuss the transformational leadership theory. (6) 3.3 Tammy allocates tasks to employees according to their level of maturity. 3.3.1 Name the leadership theory that Tammy is applying. (2) QUESTION 8: BUSINESS VENTURES (MANAGEMENT AND LEADERSHIP) 3.3.2 Discuss the leadership theory identified in QUESTION 3.3.1. (8) Managers and leaders have realised that they need both management and leadership skills for successful business ventures. They are also in agreement that personal attitude plays an important role in promoting a good team spirit. With reference to the statement above, write an essay on the following aspects: • Discuss the role of personal attitude in successful leadership. • Analyse the impact of democratic and laissez-faire/free reign leadership styles on businesses. • Recommend situations in which the above-mentioned leadership styles could be applied in the workplace. [40] BUSINESS ROLES BUSINESS ROLES

4.4 Differentiate between corporate social responsibility and 4.4 Discuss the advantages of creative thinking in the workplace. (8) corporate social investment. (4) 4.5 Explain how businesses could apply the force-field analysis technique to solve business problems. (6) 4.5 Read the scenario below and answer the questions that follow. 6.7 Recommend strategies that businesses could use to deal with the pricing of DREAM TEAM (DT) goods in rural areas. (6) Dream Team is a group of computer science graduates who want to undertake a research project. They were comfortable with each other QUESTION 9: BUSINESS ROLES (SOCIAL RESPONSIBILITY, CSR AND during their first meeting. CSI) 4.5.1 Identify the stage of team development that is Businesses are required to contribute towards the wellbeing of the communities in which they applicable to the scenario above. Motivate your answer by operate. HIV/Aids and unemployment have been identified as major socio-economic issues quoting from the scenario. (3) impacting on businesses. Businesses are expected to address these issues through corporate 4.5.2 Discuss THREE other stages of team development. (9) social responsibility (CSR) and corporate social investment (CSI) initiatives. 4.5.3 Advise DT's team leader on the implications of equality, Write an essay in which you address the following respect and dignity on businesses. (6) aspects: 4.6 Explain the correct procedure to deal with grievances in the • Differentiate between CSR and CSI. workplace. (8) • Explain the impact of CSR on communities. 4.7 Recommend ways in which businesses can contribute to the • Recommend strategies on how businesses could deal with HIV/Aids wellbeing of their employees. (8) and unemployment as socio-economic issues. • Suggest FIVE ways in which businesses could contribute time and effort to improve the QUESTION 9: BUSINESS ROLES (ECONOMIC RIGHTS AND well-being of the community, excluding HIV/Aids and unemployment strategies. [40] ENVIRONMENTAL ISSUES) Businesses must ensure that the economic rights of employees are observed and respected at all times. However, employees also have the responsibility to protect the workplace environment with the support of the health and safety representatives. As an expert on economic rights and environmental issues, address the following aspects in your essay: • Outline the economic rights of employees in the workplace. • Explain the responsibilities of employers and employees in protecting the workplace environment. • Discuss the roles of health and safety representatives in protecting the workplace environment. • Suggest ways in which businesses could protect the

environment and human health in the workplace. [40] BUSINESS OPERATIONS BUSINESS OPERATIONS 5.5 Explain the difference between quality performance and quality QUESTION 10: BUSINESS OPERATIONS (QUALITY OF management. (4) PERFORMANCE) 5.6 Read the scenario below and answer the questions that follow. Businesses implement quality assurance in order to produce quality products. Some managers believe that this can be achieved by focusing on quality management and quality performance. NAIDOO SPICES (NS) Others argue that the general management function and production function play Naidoo Spices is a large business that specialises in selling different an important role in implementing total quality management (TQM). types of spices. The management of NS always requests their buyers to complete a questionnaire on the quality of their products and services. Give an in-depth analysis of quality of performance by referring to the following NS has requested their quality circles to make suggestions on how to aspects: improve the quality of their products. Employees are also requested to • Elaborate on the meaning of quality assurance. bring new and innovative ideas on how to satisfy the needs of their • Distinguish between quality management and quality performance. clients. • Suggest quality indicators of the general management function and the 5.6.1 Quote THREE statements from the scenario above production function. and link EACH ONE to a specific element of total • Advise businesses on how TQM could impact on the reduction of the cost of quality. [40] quality management (TQM). Use the table below to answer this question. STATEMENT FROM THE TQM ELEMENTS SCENARIO (9) 5.6.2 Discuss the importance of quality circles in TQM. (8) 5.7 Recommend ways in which businesses could improve the quality of performance within the purchasing function. (8) 6.9 Read the scenario below and answer the questions that follow.

NIVEN GRILLED CHICKEN (NGC) Niven Grilled Chicken (NGC) sold grilled chicken to a variety of customers. NGC were known for the high quality of their chickens and obtained a large market share. Then the management of NGC neglected the implementation of certain total quality management (TQM) elements. NGC received poor publicity due to the low quality of some products. Their profits also declined resulting in investors withdrawing their money. 6.9.1 Quote TWO results of poor implementation of TQM by NGC from the scenario above. (2) 6.9.2 Explain the impact if TQM is poorly implemented by businesses, except those mentioned in QUESTION 6.9.1. (6) 6.9.3 Advise NGC on the benefits of a good quality management system. (6) TERM 3 TERM 3 BUSINESS ENVIRONMENTS BUSINESS ENVIROMENTS BUSINESS VENTURES BUSINESS VENTURES 3.5 Read the scenario below and answer the questions that follow. 3.4 Explain the functions of the Johannesburg Securities Exchange Ronnete wants to invest R30 000 in a fixed deposit for two years. She approached two banks. (JSE). (8) Saints Bank offered her 12% simple interest per annum and Caprica Bank 12% compounded interest per annum. 3.5.1 Calculate the interest amount Ronnete will receive after two years if she invests with Saints Bank. (3)

3.5 Read the scenario below and answer the questions that follow. 3.5.2 Calculate the interest amount Ronnete will receive after two years if Z AND Q ATTORNEYS (Z & Q) she invests with Caprica Bank. (4) Zama and Quinton are qualified lawyers who have started a business, 3.5.3 Recommend the best investment option for Ronnete. Motivate your answer. (3) called Z and Q Attorneys, which lacks continuity. They want to convert their business into a personal liability company. 3.6 Discuss any TWO principles of insurance. (6) 3.5.1 Name the form of ownership that Zama and Quinton are 3.7 Read the scenario below and answer the questions that follow. currently operating. Support your answer by quoting from the scenario above. (3) JAVAS SHOE MANUFACTURER (JSM) Sipho, the marketing manager of JSM, explained his future plans to increase sales to 3.5.2 Describe the success factors of the form of various stakeholders. Hard copies of his plans were distributed for future reference. ownership identified in QUESTION 3.5.1 and those of a personal liability company. 3.7.1 Identify the type of visual aid that Sipho used. Motivate your answer Use the table and criteria below to answer this question. by quoting from the scenario above. (3) CRITERIA FORM OF OWNERSHIP PERSONAL LIABILITY 3.7.2 Evaluate the impact of the visual aid identified in QUESTION 3.7.1. (8) IDENTIFIED (3.5.1) COMPANY 3.7.3 Advise Sipho on the factors that he should consider when (a) Management responding to questions in a professional manner. (8) (b) Taxation 6.3 Discuss the importance of state-owned companies (SOC). (6) (c) Division of profits 6.4 Read the scenario below and answer the questions that follow. (12) JENNY AND JONE AUDITORS (JJA) 3.7 Read the scenario below and answer the questions that follow. Jenny and Jone Auditors insured their office building for R1 000 000. The market value of the building is R1 500 000. The building was damaged by floods and the AYISHA’S PRESENTATION damage amounted to R80 000. They received compensation of R53 333 from the Ayisha presented her sales figures to various stakeholders. At the end of insurance company. her presentation. She ensured that no member of the audience dominated the discussions. She apologised for making an error in her 6.4.1 Identify the insurance clause applied by the insurance company in presentation and acknowledged good questions. the scenario above. (2) 6.4.2 Elaborate on the meaning of the insurance clause identified in 3.7.1 Quote THREE ways from the scenario in which Ayisha QUESTION 6.4.1. (4) responded to questions after her presentation. (3) 6.4.3 Outline TWO advantages of insurance for businesses. (4) 3.7.2 Advise Ayisha on other ways in which to respond to questions after a presentation. (8) QUESTION 8: BUSINESS VENTURES (INVESTMENTS AND FORMS OF 3.8 Discuss the following factors that should be OWNERSHIP) considered when making investment decisions:

3.8.1 Inflation (2) Peter and Teko are partners in P & T Consultancy. They are considering investing their surplus 3.8.2 Investment period (2) funds in RSA Retail Savings Bonds/government retail bonds and in preference shares of 3.8.3 Return on investment (2) companies listed on the JSE. Keep the scenario above in mind and write detailed notes on the following aspects: 6.3 Differentiate between limited and unlimited liability. (4)  Outline the functions of the JSE. • Describe FOUR types of preference shares. 6.4 Read the scenario below and answer the questions that follow. • Evaluate the impact of the RSA Retail Savings Bonds/government retail bonds RETHABILE TRAINING AND LOGISTICS (RTL) on investors. Rethabile Training and Logistics have increased their number of clients because of • Advise Peter and Teko on how the following factors could contribute to the the quality of the services offered by the business. The management of success and/or failure of their partnership: RTL have instructed the bank to manage their investment in a diverse portfolio o Management managed by a specialist. o Legislation 6.4.1Identify the type of investment option that is applicable to [40] the scenario above. (2) 6.4.2 Discuss the advantages of the type of investment identified in QUESTION 6.4.1. (6) 6.5 Identify the type of compulsory insurance applicable to EACH statement below. 6.5.1 Nathalie broke her leg when her car collided with another car and she is demanding compensation. (2) 6.5.2 Piet lost his job due to retrenchment and he is claiming compensation from the Department of Labour. (2) BUSINESS ROLES BUSINESS ROLES BUSINESS OPERATONS BUSINESS OPERATIONS