Business Studies Grade 12 IEB Paper 1 2016 Question Paper

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE EXAMINATION NOVEMBER 2016 BUSINESS STUDIES: PAPER I EXAMINATION NUMBER ANSWER BOOKLET SECTION A QUESTION 1 50 Indicate the most correct answer by writing the letter of the alternative you have chosen in the space provided below. 1.1 1.6 1.11 1.2 1.7 1.12 1.3 1.8 1.13 1.4 1.9 1.14 1.5 1.10 1.15 30 IEB Copyright © 2016 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page ii of viii QUESTION 2 Match the columns: write only the correct letter from Column B next to the appropriate question number of Column A. Column A Column B 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 20 IEB Copyright © 2016

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page iii of viii SECTION B QUESTION 3 50 3.1 Fill in the missing information from the schematic diagram. 3.1.1 Three entrepreneurial qualities of a successful manager: * * * (3 marks) 3.1.2 Description of a transformational leadership style: (2 marks) 3.1.3 Two non-monetary factors that management can use to motivate employees: * * (2 marks) 3.1.4 (a) Organisational awareness competency: (3 marks) (b) Customer service orientation competency: (3 marks) 13 IEB Copyright © 2016 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page iv of viii 3.2 Suggest, with a different strategy for each, how the Mr Price Group Ltd's management team could effectively deal with each of the following micro challenges: 3.2.1 The purchasing manager consistently fails to meet budget deadlines. (2 marks) 3.2.2 There is a lack of commitment by managers to deal with racism in the workplace. (2 marks) 3.2.3 The method used in conducting performance appraisals is quoted as the main reason for staff resignation. (2 marks) 6 IEB Copyright © 2016

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page v of viii 3.3 For each of the elements of Porter's Five Forces Model you are required to: • Describe, with the aid of an example, a challenge that Mr Price may encounter under this force; • Discuss a different strategy to deal with the challenge; • Identify a different stakeholder that would benefit from the implementation of the strategy. Stakeholder that Element of Challenge being Strategy to deal with would benefit from Porter faced challenge implementation of strategy 3.3.1 Level of rivalry in the market (2 marks) (2 marks) (1 mark) 3.3.2 The power of suppliers (2 marks) (2 marks) (1 mark) 10 IEB Copyright © 2016 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page vi of viii 3.4 Mr Price Ltd has a diversified investment portfolio. Discuss each of the investment options using the criteria given in the second column. Investment Criteria Discussion Options 3.4.1 Equities Risk (2 marks) 3.4.2 Collectibles Return on Investment (ROI) (2 marks) 3.4.3 Fixed Timeline Deposit (2 marks) 6 IEB Copyright © 2016

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page vii of viii 3.5 3.5.1 (a) Example of a tangible resource: Example of an intangible resource: (2 marks) (b) A strategy that Mr Price could use to ensure tangible resources are used in an optimal manner: (2 marks) 3.5.2 A possible strength of Mr Price: (1 mark) 3.5.3 An advantage in management completing an environmental scan at Mr Price: (2 marks) 3.5.4 The process involved in completing a Value Chain Analysis: (3 marks) 10 IEB Copyright © 2016 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: BUSINESS STUDIES: PAPER I – ANSWER BOOKLET Page viii of viii 3.6 Mr Price Sport records high sales during the festive period in December, but there is a drastic drop in this figure from January to March. Sales tend to pick up again in April. With the aid of ONE creative problem-solving technique you are required to: • Analyse the problem faced by Mr Price Sport; and • Propose a solution to the problem. Note: you are not allowed to use the Value Chain Analysis as one of the techniques to solve this problem. Creative problem-solving technique: (1 mark) Analysis of problem using problem-solving technique chosen: (3 marks) Propose a solution to the problem: (1 mark) 5 IEB Copyright © 2016