Business Studies Grade 12 Question Paper

BUSINESS STUDIES PRE TEST MEMO WINTER CLASSES QUESTION 1 1.1 Benefits of a good quality management system - Effective customer services are rendered√, resulting in increased customer satisfaction. √ - Time and resources√ are used efficiently. √ - Productivity increases√ through proper time management/using high quality resources.√ - Products/Services are constantly improved√ resulting in increased levels of customer satisfaction.√ - Vision/Mission/Business goals√ may be achieved.√ - Business has a competitive advantage√ over its competitors.√ - Regular training√ will continuously improve the quality of employees' skills/know-ledge.√ - Employers and employees will have a healthy working relationship√ resulting in happy/productive workers.√ - Increased market share/more customers√ improves profitability.√ - Improves business image√, as there is less defects/returns.√ - Any other relevant answer related to the benefits of a good quality management system. Max (8) 1.2 Distinction between quality control and quality assurance QUALITY CONTROL QUALITY ASSURANCE - Inspection of the final product√ to - Carried out during and after the ensure that it meets the required production process√ to ensure standards.√ required standards have been met at every stage of the process.√ - Includes setting targets/measuring - Ensure that every process is aimed at performance√ and taking corrective getting the product right first time√ measures.√ and prevent mistakes from happening again.√ - Any other relevant answer related to - Any other relevant answer related to quality control. quality assurance. Submax (2) Submax (2) NOTE: 1. The answer does not have to be in tabular format. 2. The distinction must be clear. Max (4) 1.3 Business functions 1.3.1 Quality indicators for the general management function - Develop/Implement/Monitor effective strategic plans.√√ - Efficient organisation/allocation of business resources to provide for the successful achievement of long-term and short-term plans.√√ - Structured standards/norms are in place to implement control mechanisms.√√ 1

Download Apps for Previous Question Papers Click one of the icons below to download the app Visit our MeneTRS Gauteng Grade 11 \ Exam Paper's / (sia GAUTENG PROVINCE < Gaute Grade we \ Exam Papers / \ (iy education (‘stm education mie a KZN Grade 11 a __ KZN porate 10 \ Exam Papers )\] Exam Papers (¥ Ney EASTERN ont ) Eastern Cape Grade it \ Exam Papers / (ey ney E | esi ERN, CAPE Eastern Cape Grade ri \ Exam Papers / | Ae \ teh | EASTERN CAPE Eastern Cape Grade 0 \ Exam res lenge bse ohn poe (is ms North Wert Grade 11 \ Exam Papers / education CE North Wet Grade 10 FREE STATE \ Exam Papers / FREE STATE Grade 11 \ Exam Papers / ~~ basic edu cation YY REPUB OF SOUTH APR: MATRIC higher — \ NATED | NCV | NSC ‘| NCV ay ¢ anne atone oF boot Study Guides)

https://ultradeep.co.za - Continuously aware of/Understand changes in the business environment.√√ - Establishes priorities to give clear direction.√√ - Shared vision, mission and values are communicated effectively.√√ - The general management sets an example of the behaviour that is expected from employees in terms of ethics as well as productivity.√√ - Employees have the necessary resources needed to do their work/Effective allocation of resources.√√ - The business is proactive and always seeks to improve competitive advantage over competitors.√√ - Ensure that all departments/the business meet their deadlines/targets.√√ - Management must plan/organise/control/lead effectively.√√ - Any other relevant answer related to the quality indicators of the general management function. Max (4) 1.3.2 Quality indicators for purchasing function - Buying raw materials in bulk at lower prices.√√ - Required quantities are delivered at the right time and place.√√ - Selecting reliable suppliers that render the best quality raw materials/capital goods at reasonable prices.√√ - Placing orders timeously and ensuring regular follow-ups so that goods are delivered on time.√√ - Effective co-ordination between purchasing and production departments so that purchasing staff understand the requirements of the production process.√√ - Implementing and maintaining stock control systems to ensure the security of stock.√√ - Maintaining optimum stock levels to avoid overstocking/reduce out-dated stock.√√ - Monitoring/Reporting on minimum stock levels to avoid stock-outs.√√ - Effective use of storage space/Maintain product quality while in storage.√√ - Involving suppliers in strategic planning/product design/material selection/quality control process.√√ - Ensuring that there is no break in production due to stock shortages.√√ - Establishing relationships with suppliers so that they are in alignment with the business's vision/mission/values.√√ - Having a thorough understanding of supply chain management.√√ - Any other relevant answer related to the quality indicators for the purchasing function. Max (4) 2 https://tvetpapers.co.za

https://ultradeep.co.za QUESTION 2: BUSINESS OPERATIONS (HUMAN RESOURCES) 2.1 Introduction - The objective of selection is to choose applicants who are more likely to succeed in the advertised positions.√ - The employer and the employee must draw up a legal/binding employment contract.√ - A good induction programme will enable the new employee to quickly settle in.√ - All appointment procedures should be conducted within the framework of the Employment Equity Act (EEA) to ensure fairness.√ - Any other relevant introduction related to selection/employment contract /induction programme and compliance with the EEA. Max (2) 2.2 Selection process - Determine fair assessment criteria√ on which selection will be based.√ - Use the assessment criteria to assess all CVs/application forms√ received during recruitment√/Preliminary screening√ is done by sorting the applications received according to the criteria for the job.√ - Check that applicants are not submitting false documents√ such as forged certificates/degrees.√ - Make a preliminary list of all applicants√ who qualify for the post.√ - Screen and check references√, e.g. check applicants' criminal records/credit history/social media√, etc. - Conduct preliminary interviews√ to identify suitable applicants.√ - Inform all applicants√ about the outcome of the application.√ - Compile a shortlist√ of approximately five people.√ - Invite the shortlisted applicants/candidates√ for an interview.√ - Shortlisted candidates√ may be subjected to various types of selection tests, e.g. skills test.√ - A written offer is made√ to the chosen candidate.√ - Any other relevant answer related to the selection process. NOTE: Procedure can be in any order. Max (12) 2.3. Legal requirements of the employment contract - Employment contract is the written agreement√ between the employer and the employee.√ - It is a legally binding document√ even though certain aspects of the contract are negotiable.√ - It may not contain any requirements√ that are in conflict with the BCEA.√ - Parties involved√ must have contractual capacity.√ - The employer and the employee must both be satisfied√ with the conditions in the employment contract.√ - Neither the employee nor the employer may unilaterally√ change aspects of the employment contract.√ - It should include a code of conduct and/or a code of ethics√ for employees.√ - Specific details of the job/remuneration package√ should be clearly explained to employees/stipulated in the contract.√ 3 https://tvetpapers.co.za

https://ultradeep.co.za - The human resources manager must explain the terms and conditions√ of the employment contract to employees if deemed necessary.√ - It should set out clearly√ the conditions of employment/duties/responsibilities of the employees.√ - It must stipulate what employee would receive√ in terms of benefits and labour legislation.√ - All business policies/procedures/disciplinary codes√ should form part of the employment contract.√ - Employers must allow employees to read through the conditions of service and code of conduct√ before they sign the contract.√ - New employees may also consult legal experts√ to help them understand the terms and conditions of the contract.√ - Any other relevant answer related to the legal requirements of the employment contract. Max (14) 2.4 Aspects that should be included in the induction programme - Safety regulations and rules.√√ - Overview of the business.√√ - Information about the business products/services.√√ - Tour of the premises and introduction to key people and close colleagues.√√ - Conditions of employment including working hours/leave application process/ disciplinary procedures√√, etc. - Administration details including systems/processes/logistics.√√ - Meeting with senior management who will explain the company's vision/values/ and job description/daily tasks.√√ - Discussion of the employment contract and conditions of service.√√ - Discussion on personnel policies, e.g. private phone calls/Internet use√√, etc. - Discussion on employees' benefits.√√ - Corporate social responsibility programmes.√√ - Any other relevant answer related to aspects that should be included in the induction programme. Max (12) 2.5 Compliance with the Employment Equity Act (EEA) - Joe must guard against discriminatory appointments.√√ - Assess the racial composition of all employees, including senior management.√√ - Ensure that there is equal representation of all racial groups in every level of employment.√√ - He must promote equal opportunities and fair treatment.√√ - Appointment process must be clearly defined, so that all parties are well informed.√√ - He may use certified psychometric tests to assess applicants/employees to ensure that suitable candidates are appointed.√√ - He must ensure that diversity/inclusivity in the workplace is achieved.√√ - Implement affirmative action measures to redress disadvantages experienced by designated groups.√√ - Prepare an employment equity plan in consultation with employees.√√ - Implement an employment equity plan.√√ - Submit the employment equity plan to the Department of Labour.√√ 4 https://tvetpapers.co.za

https://ultradeep.co.za - Assign one or more senior managers to ensure implementation and monitoring of the employment equity plan.√√ - Eliminate barriers that have an adverse impact on designated groups.√√ - Reasonable accommodation of people from designated groups.√√ - Retain/Develop/Train designated groups, including skills development.√√ - Regular report to the Department of Labour on progress in implementing the plan.√√ - Any other relevant answer related to how Joe can comply with the Employment Equity Act (EEA) when making new appointments. Max (8) 2.6 Conclusion - Employees are the most important resource in any business and its success is strongly influenced by a good selection process and induction programme.√√ - An employment contract serves as proof of employment in the case of a dispute which ends up in a court of law.√√ - The EEA not only promotes and regulates affirmative action, but also gives guidance in conducting a fair appointment process.√√ - Any other relevant conclusion related to selection, employment contract, induction programme and compliance with EEA. Max (2) (40) QUESTION 2: BREAKDOWN OF MARK ALLOCATION Details Maximum Total Introduction 2 Selection process 12 Legal requirements of the 14 Max employment contract 32 Induction programme 12 Compliance with EEA 8 Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. 5 https://tvetpapers.co.za