Tourism Grade 12 Paper 1 NSC November 2026 Memo (English)

Copyright reserved Please turn over Unofficial memo hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM NOVEMBER 2026 — UNOFFICIAL MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 18 pages.

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 2 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 IMPORTANT: These are unofficial marking guidelines prepared by Hlayiso for revision. They are not the DBE’s official memorandum; the official marking guidelines may differ in mark allocation and accepted alternatives. INFORMATION FOR MARKERS TOPICS IN THE TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SR Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M GENERAL MARKING GUIDELINES • A tick (✓) shows one mark. Each open question gives full model answers with ticks, followed by other acceptable answers as bullets (•) without ticks. • Accept other relevant and correct answers, even if they are not listed. Where a question asks for TWO/THREE points, mark only the FIRST TWO/THREE points given. • For 2-mark open answers “(2 x 2)”, “(3 x 2)”: award 1 mark for a fact or a partial answer and 2 marks for a fact that is explained or linked to the source. • Calculations: marks are given for the operation, the correct rate/time and the answer, as the ticks show. A correct answer without workings earns full marks. Apply consistent accuracy (CA) where an incorrect earlier answer is used correctly. Accept a decimal comma or point. Forex answers are rounded to TWO decimal places. • Spelling errors in the names of icons and World Heritage Sites are acceptable if the names are recognisable. READING OF THE QUESTION PAPER • Drawn up from photographs of all 26 pages of the question paper (200 marks). • Answers that depend on our reading of a picture, or on how the DBE has marked a similar item before, carry a short Hlayiso note. Hlayiso notes are for learners and teachers, not for marking. Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 3 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✓/accommodation MTP 1.1.2 D ✓/travel clinic MTP 1.1.3 B ✓/vertical MTP 1.1.4 C ✓/lungs MTP 1.1.5 A ✓/sleep under a net MTP 1.1.6 C ✓/Easy access to the attraction TA 1.1.7 A ✓/providing accessible bathrooms for people with limited mobility TA 1.1.8 C ✓/World Travel Market in London M 1.1.9 B ✓/Brand South Africa M 1.1.10 D ✓/Africa’s Travel Indaba in Durban M 1.1.11 B ✓/Honesty TS 1.1.12 D ✓/14 CH 1.1.13 C ✓/leave only footprints SR 1.1.14 C ✓/leave TS 1.1.15 D ✓/personal hygiene TS 1.1.16 C ✓/is a secure way for banks to send money and financial messages internationally DRI 1.1.17 A ✓/it reduces the risk of theft or fraud DRI 1.1.18 B ✓/transport arrangements DRI 1.1.19 A ✓/visitors received per province DRI 1.1.20 B ✓/The war in the Middle East DRI (20 x 1) (20) Hlayiso note: 1.1.12: the site was inscribed in 2024 and is made up of 14 component sites in Gauteng, the Free State, the Eastern Cape and KwaZulu-Natal. 1.1.19: the table shows how tourists are spread across the provinces (where visitors go), not spending, length of stay or mode of arrival. 1.2 1.2.1 corporate social investment ✓ SR 1.2.2 Fair Trade Tourism ✓ SR 1.2.3 logo ✓ TS 1.2.4 website ✓ TS 1.2.5 termination of service ✓ TS (5 x 1) (5) NOTE: Accept CSI for 1.2.1 and FTT for 1.2.2. 1.3 1.3.1 International Date Line ✓ MTP 1.3.2 euro ✓ FX 1.3.3 Paris, France ✓ MTP 1.3.4 hand ✓ MTP 1.3.5 Japan ✓ FX (5 x 1) (5) Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 4 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 Hlayiso note: 1.3.3: jet fatigue is the tiredness after a LONG flight that crosses few or no time zones (mainly north–south); jet lag comes from crossing many time zones. Cape Town–Paris is a long overnight flight with a 0–1 hour time difference. The DBE marked Johannesburg–Paris as jet fatigue in Nov 2024 (Q2.1.4). Windhoek is a short flight of about 2 hours. 1.4 1.4.1 B ✓/Auschwitz(-Birkenau) TA 1.4.2 A ✓/bullfights TA 1.4.3 E ✓/Statue of Liberty TA 1.4.4 D ✓/Alcázar of Segovia TA 1.4.5 C ✓/Red Square (St Basil’s Cathedral) TA (5 x 1) (5) Hlayiso note: 1.4.5: picture C is St Basil’s Cathedral, the best-known building on Red Square. Picture F is the Spasskaya Tower and wall of the Kremlin. The DBE lists the Kremlin and Red Square as two separate icons, so F is most likely the extra (distractor) option. The tower does stand on Red Square, so a marker may decide to accept F, but we do not expect the official memo to list it. 1.5 1.5.1 F ✓/Electronic Boarding Pass MTP 1.5.2 C ✓/Yellow Fever Certificate MTP 1.5.3 A ✓/South African Passport MTP 1.5.4 B ✓/USA Visa MTP 1.5.5 D ✓/International Driver’s Licence MTP (5 x 1) (5) Hlayiso note: 1.5.1: “digital code” points to the QR code on the electronic boarding pass (F), not the printed pass (E). [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 5 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1.1 (a) 24 ✓ (b) 30° E ✓ • 30° east (meridian) (c) 15 ✓ • 15° (3) MTP NOTE: (a)–(c) are marked separately, 1 mark each. 2.1.2 Daylight saving time is the practice of moving the clocks ONE hour forward in summer (and back again in autumn/winter) to make better use of the longer daylight hours in the evenings. ✓✓ • Setting clocks one hour ahead of standard time during the summer months. • Summer time, used mainly in the northern hemisphere (e.g. Europe, the USA), to have more daylight after working hours. (2) MTP 2.1.3 Longer daylight evenings give tourists more time for sightseeing and outdoor activities. ✓✓ Attractions, restaurants and tour operators can stay open for longer, which increases income/profits. ✓✓ MTP • More daylight leads to more spending by tourists (more business for the hospitality sector). • Tourists feel safer travelling and exploring in daylight. • More time for outdoor events, festivals and sport after working hours. • Businesses save on electricity/lighting costs. • Local people have more leisure time after work for domestic tourism activities. (2 x 2) (4) 2.2 Cape Town lies further WEST (about 18° E) than Durban (about 31° E). ✓The earth rotates from west to east, so the sun appears to move from east to west: it sets first in Durban and later in Cape Town, although both cities use the same time zone (SAST, UTC +2). ✓ • South African Standard Time is based on the 30° E line of longitude, close to Durban; Cape Town is about 12° further west, so its sun time runs about 50 minutes behind the clock. • Places further west in the same time zone see the sun rise and set later. (2) MTP Hlayiso note: the 75-minute gap in the cartoon is for illustration only (the note on the cartoon says so); the real difference is about 50 minutes. Award marks for the west/east position, not for the number of minutes. Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 6 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 2.3.1 International tourists ✓✓ • VFR (visiting friends and relatives) tourists • Inbound tourists (to Brazil) • Outbound tourists (from the Seychelles) • Long-haul tourists • Leisure tourists (2) MTP Hlayiso note: the couple travel between countries to visit their daughter and her family, so both “international” and “VFR” fit the stem. We expect the official memo to accept either. 2.3.2 A connecting flight is a flight that passengers change to at an intermediate airport to continue their journey to the final destination. ✓✓ • The couple flew Victoria–Johannesburg and then took a second (connecting) flight Johannesburg–São Paulo. • A journey with two or more flights (different flight numbers), where passengers change aircraft at a connecting point. (2) MTP 2.3.3 5 hours + 3 hours + 11 hours = 19 hours ✓✓ OR 19 hours ✓✓ (2) MTP NOTE: Award 1 mark if the layover is left out (16 hours). 2.3.4 Marking criteria hlayiso.com • Time difference Victoria (+4)/São Paulo (−3) = 7 hours ✓ • Subtract the 7 hours to get São Paulo time at departure (02:00) ✓ • Add the total journey time of 19 hours (CA from 2.3.3) ✓ • Arrival time 21:00 ✓ • Arrival date Tuesday, 21 April 2026 ✓ MTP Victoria: +4 São Paulo: −3 Time difference = 7 hours ✓ Departure time in Victoria = 09:00, 21 April 2026 São Paulo time at departure = 09:00 (−✓) 7 hours = 02:00 Total journey time = 19 hours Arrival time in São Paulo = 02:00 (+✓) 19 hours = 21:00 ✓Tuesday, 21 April 2026 ✓ OR (via GMT/UTC) Departure 09:00 Victoria (−4) = 05:00 GMT, 21 April ✓ 05:00 GMT (+✓) 19 hours = 00:00 GMT, 22 April ✓ 00:00 GMT (−3) São Paulo = 21:00 ✓21 April 2026 ✓ Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 7 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 OR 21:00 on Tuesday, 21 April 2026 ✓✓✓✓✓ NOTE: CA from QUESTION 2.3.3. Award a maximum of 4 marks if the date is omitted or incorrect (e.g. 22 April). Accept 9 p.m. (5) 2.4.1 Add specific dates and times for every activity, e.g. departure and return times of each excursion. ✓✓ Include the name, address and contact details of the accommodation, with check-in/check-out times. ✓✓ MTP • Add transport arrangements between the attractions (metro, taxi/e-hailing, walking) and travel times. • Include meals/restaurant bookings and free time. • Show entrance fees, costs and booking reference numbers (budget). • Give opening and closing times of the attractions. • Add emergency numbers, contact details of the guide/tour operator and safety tips. • Add short descriptions of the attractions and what to wear or bring. (2 x 2) (4) 2.4.2 The map shows where the attractions are and the distances between them, so attractions that are close together can be visited on the same day, which saves time. ✓✓ The map shows the tourist route, roads and directions, so the couple can plan the shortest/safest route and will not get lost. ✓✓ MTP • They can estimate travel times and plan a realistic daily programme. • It shows transport options (e.g. metro stations, bus routes), which helps them choose and budget for transport. • It shows facilities such as restaurants, markets, parks and museums near each other. • They can explore independently without a guide, which saves money. (2 x 2) (4) 2.4.3 Eat only food that is freshly cooked and served hot. ✓✓ • Drink only bottled, boiled or treated water (no ice in drinks). • Wash hands with soap/use hand sanitiser before eating. • Avoid raw or unpeeled fruit and vegetables, salads and seafood from street vendors. • Buy food only from clean, reputable vendors/restaurants. • Get an oral cholera vaccine at a travel clinic before travelling. (2) MTP 2.4.4 Keep passports and other travel documents in the hotel safe/room safe when they are not needed. ✓✓ Make certified copies or scan the documents (e-mail/cloud storage) and keep them separate from the originals. ✓✓ MTP Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 8 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 • Carry documents in a money belt, hidden pouch or anti-theft bag. • Never leave documents unattended; keep them in hand luggage, never in checked luggage. • Carry only a copy of the passport while sightseeing. • Be alert in crowded places and keep bags closed and in front of the body. (2 x 2) (4) [36] QUESTION 3 3.1.1 Great British pound ✓✓ • GBP/British pound/pound sterling/£ (2) FX 3.1.2 The pound has the highest exchange rate against the rand in the table, so visitors receive the most rand for each pound they exchange. ✓✓ • The pound is the strongest currency in the table (BBR R21,90): more buying power in South Africa. (2) FX NOTE: No marks for 3.1.2 if the currency in 3.1.1 is incorrect. 3.1.3 ZAR32 000 (÷ ✓) 16,76 ✓ = USD1 909,31 ✓ (accept $1 909,31) OR USD1 909,31 ✓✓✓ NOTE: The bank sells US dollars to the tourist: use the BSR. If the BBR (16,63) is used (USD1 924,23), award 1 mark for the operation only. (3) FX 3.1.4 €600 (× ✓) 18,96 ✓ = ZAR11 376,00 ✓ (accept R11 376,00) OR ZAR11 376,00 ✓✓✓ NOTE: The bank buys the euro from the tourist: use the BBR. If the BSR (19,53) is used (R11 718,00), award 1 mark for the operation only. (3) FX 3.2.1 6 March 2026 ✓✓ (2) FX NOTE: The day, month AND year are needed. On this date fewer rand (R16,63) were needed for one US dollar. 3.2.2 South Africans receive more foreign currency for their rand, so international travel becomes cheaper/more affordable and more South Africans travel abroad (outbound tourism increases). ✓✓ • Outbound tourists have more buying power and can spend more at their destination. • South Africans can travel more often or stay longer overseas. • Travel agents and tour operators sell more overseas holiday packages. (2) FX [14] TOTAL SECTION B: 50 Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 9 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1.1 Natural ✓✓ (2) TA 4.1.2 (a) The Grand Canyon ✓✓ (b) The Algarve ✓✓ • The Algarve coast, Portugal • Praia do Carvoeiro (Algarve) (c) Machu Picchu ✓✓ NOTE: The name of the icon is required; the country alone is not enough. Errors in spelling are acceptable if the name is recognisable. (6) TA Hlayiso note: (a) hiker in the south-west of North America = the Grand Canyon (B); (b) sun-and-sea symbol on the Atlantic coast of the Iberian Peninsula = the coastal town in C; (c) mountain symbol in the Andes = Machu Picchu (A). Picture C appears to show Praia do Carvoeiro in the Algarve: fishing boats on the sand, limestone cliffs and white houses on the hill. “Portugal: The Algarve” is on the DBE list of prescribed world icons, together with the Grand Canyon and Machu Picchu. 4.1.3 Marking criteria hlayiso.com • A description of the floating markets ✓✓ • ONE reason why the floating markets are a world icon ✓✓ • ONE way the floating markets preserve the Thai way of life ✓✓ Accept an informal social-media style (hashtags, short sentences). No marks for format. TA Description: Floating markets are traditional markets on the canals (khlongs) of Thailand, e.g. Damnoen Saduak near Bangkok, where vendors sell fresh fruit, vegetables, cooked food and souvenirs from small wooden boats. ✓✓ • Vendors paddle their boats, wear traditional straw hats and trade directly from boat to boat or to the canal banks. Reason it is a world icon: It is a unique way of shopping on water that has existed for more than 100 years and is found almost nowhere else, so it attracts millions of tourists from around the world. ✓✓ • It is a symbol of Thailand’s culture that appears in travel marketing worldwide. Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 10 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 Preserving the Thai way of life: The markets keep the traditional river trade alive, because families still earn a living by selling local produce from boats, as their ancestors did. ✓✓ • Traditional skills, food, dress and boat-building are passed on to the next generation. • Tourist income encourages local people to keep the canals and traditions instead of moving to the cities. (3 x 2) (6) 4.2.1 United Kingdom ✓✓ • UK • England/Great Britain (2) TA 4.2.2 Tower of London ✓✓ • Big Ben/Elizabeth Tower (Palace of Westminster) • Palace of Westminster/Houses of Parliament NOTE: Any ONE. Do NOT accept Buckingham Palace or Tower Bridge: they are not World Heritage Sites. (2) TA 4.2.3 The income from entrance fees is used to maintain, conserve and restore the historic buildings. ✓✓ • It pays the salaries of staff, guides and security (e.g. to protect the Crown Jewels). • The site is run by a charity (Historic Royal Palaces) that receives no government funding. • It helps to control visitor numbers and prevent overcrowding. • It funds exhibitions, educational tours and visitor facilities. (2) TA 4.2.4 (a) Overcrowding and long queues reduce the quality of the visitor experience. ✓✓ The large numbers of visitors cause wear and tear/damage to the historic buildings and surroundings. ✓✓ TA • More litter and pollution (noise, air pollution from tour buses). • Traffic congestion around the icons. • Vandalism and graffiti. • Higher maintenance and security costs. • More pickpocketing and crime targeting tourists. • Inconvenience and frustration for local residents and workers. (2 x 2) (4) (b) Use online pre-booking with timed-entry tickets to limit the number of visitors at a time/per day. ✓✓ Promote visits in the off-peak season and at quieter times, e.g. with lower prices. ✓✓ TA Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 11 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 • Charge higher prices at peak times (dynamic pricing). • Use barriers, one-way routes and marked walkways to manage the flow of people. • Employ more staff, guides and security at busy times. • Promote lesser-known attractions to spread visitors. • Educate visitors with a code of conduct (no littering, no touching). • Limit the size of tour groups. (2 x 2) (4) [28] QUESTION 5 5.1 12 ✓✓ • twelve (2) CH Hlayiso note: South Africa had 10 sites until July 2024, when “The Emergence of Modern Human Behaviour: The Pleistocene Occupation Sites of South Africa” and “Human Rights, Liberation and Reconciliation: Nelson Mandela Legacy Sites” were inscribed. No South African site was added in 2025. 5.2 Maloti-Drakensberg Park ✓✓ • uKhahlamba-Drakensberg Park NOTE: Do not accept iSimangaliso Wetland Park (natural site). (2) CH 5.3 Vredefort Dome ✓✓ (2) CH 5.4.1 The Nama people still follow a semi-nomadic pastoral way of life, moving with their livestock between seasonal grazing areas. ✓✓ • It is the only area where the Nama still build portable rush-mat houses (|haru oms). • It has a very rich succulent Karoo flora, e.g. the “halfmens” plant (an arid biodiversity hotspot). • A vast mountainous desert landscape. • The land is communally owned and managed by the Nama community. (2) CH 5.4.2 ǂKhomani Cultural Landscape ✓✓ • Khomani Cultural Landscape (2) CH 5.4.3 World Heritage status gives the sites international recognition, which attracts more domestic and international tourists to the Northern Cape. ✓✓ Tourism at the sites creates jobs and income for local communities, e.g. Nama and San guides, crafters and accommodation owners. ✓✓ CH Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 12 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 • The sites offer unique cultural experiences (Nama and San heritage) that add variety to the province’s tourism products. • UNESCO status helps to attract funding for conservation and infrastructure (roads, facilities). • Tourists stay longer and spend more in a less-visited province (better geographical spread). • The multiplier effect benefits other local businesses. • Indigenous knowledge and traditions are preserved for future generations. (2 x 2) (4) [14] QUESTION 6 6.1 SATourism ✓✓ • South African Tourism (2) M Hlayiso note: the “South Africa – Inspiring new ways” logo belongs to the nation brand managed by Brand South Africa (see 1.1.9), but SA Tourism runs the international “South Africa Awaits” campaign. In Nov 2024 (Q6.1) the DBE named Siya Kolisi as SATourism’s global brand ambassador. 6.2 A well-known, admired person such as Siya Kolisi attracts worldwide media attention, which increases international awareness of South Africa as a destination. ✓✓ Brand ambassadors have millions of followers on social media, so the campaign reaches many potential tourists at a low cost. ✓✓ Fans trust and admire the ambassador, so his recommendation makes South Africa more credible and appealing, which can increase tourist arrivals. ✓✓ M • He represents positive values (unity, success, resilience), which improves the image of South Africa and counters negative perceptions. • Sports fans may visit South Africa to attend matches and events (sports tourism). • Personal stories about South Africa make the marketing message more memorable. • More visitors lead to economic spin-offs (jobs, foreign income). (3 x 2) (6) [8] TOTAL SECTION C: 50 Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 13 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1.1 The garden is well kept and neatly landscaped, with flowers, trees and a fountain. ✓✓ The hotel sign is clean and complete/the building is freshly painted and in good repair. ✓✓ TS • The driveway and pathways are neat and free of litter and weeds. • The roof, windows and entrance are well maintained (nothing broken). • The entrance looks welcoming and inviting. (2 x 2) (4) NOTE: Accept answers that contrast Hotel A with Hotel B (e.g. B has a broken sign, peeling walls, weeds and litter). 7.1.2 D ✓✓ (2) TS 7.1.3 The reception desk is cluttered and dirty, with food, used cups, bottles and loose papers on it. ✓✓ The receptionist is poorly groomed and not in uniform (messy hair, creased shirt, loose tie) and looks bored/tired. ✓✓ TS • Poor body language: he leans on his hand and does not greet guests. • An “Out of order” sign, torn notices and peeling walls. • An overflowing rubbish bin. • The reception sign is old and damaged. (2 x 2) (4) 7.1.4 The receptionist is neatly groomed and dressed in a uniform with a name badge. ✓✓ She smiles and has a friendly, welcoming posture (positive body language). ✓✓ TS • The reception desk is clean, tidy and organised (service bell ready for guests). • Attractive décor, e.g. fresh flowers and a clear reception sign. • The reception area is well lit and well maintained. (2 x 2) (4) 7.2 The contract of employment binds the employee to the rules of the business, including the code of conduct, so staff who do not follow the rules on dress, grooming and behaviour can face disciplinary action. ✓✓ • The contract states the job description and dress/uniform requirements, while the code of conduct sets the standard of behaviour expected; together they make expectations clear. • Both are signed/agreed to by the employee, so the employee is accountable for maintaining a professional image. • They protect both the employer and the employee because everyone knows the rules. (2) TS [16] Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 14 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 QUESTION 8 8.1 Social ✓ • People Economic ✓ • Profit NOTE: Accept any order. Do not accept environmental (planet). (2) SR 8.2 Solar panels on the roof generate electricity from sunlight (renewable energy). ✓✓ A wind turbine generates electricity from the wind. ✓✓ SR • Vegetable gardens: the lodge grows its own (organic) food. • The lodge is built with natural/local materials, e.g. wood and stone. • Indigenous plants and natural landscaping around the lodge. (2 x 2) (4) 8.3 Install rainwater harvesting tanks to collect water for the garden and toilets. ✓✓ Install a grey-water system to reuse water from showers and basins. ✓✓ SR • Set up recycling bins and compost food waste for the vegetable garden. • Use energy-saving LED bulbs and solar geysers. • Fit low-flow showerheads and dual-flush toilets. • Provide bicycles/electric vehicle charging points for guests. • Educate guests and staff about green practices (e.g. reuse towels, switch off lights). • Buy from local suppliers and avoid single-use plastics. (2 x 2) (4) NOTE: Do not accept practices that are already shown in the picture (solar panels, wind turbine, food garden). 8.4 Solar and wind power replace electricity from coal-fired power stations, so fewer greenhouse gases (CO2) are released. ✓✓ Growing food on site reduces the transport of food (fewer food miles) and packaging, so less fuel is burned. ✓✓ SR • Renewable energy reduces the use of diesel generators during power cuts. • Local/natural building materials need less energy to produce and transport. • Plants and gardens absorb carbon dioxide from the air. (2 x 2) (4) NOTE: CA from QUESTION 8.2: the answer must be linked to the practices identified in 8.2. [14] TOTAL SECTION D: 30 Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 15 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1.1 world’s largest/major economies ✓ • 19 countries, the European Union and the African Union • Group of Twenty (1) DRI Hlayiso note: the African Union became a permanent member in 2023, so “19 countries and the EU” is also correct for older textbooks. 9.1.2 Thousands of delegates, officials, journalists and support staff travelled to South Africa and used accommodation, transport and restaurants (business tourism). ✓✓ The summit was broadcast worldwide, which showcased South Africa as a safe destination that can host major events and attracted future tourists. ✓✓ DRI • Many delegates extended their stay or returned later as leisure tourists, or brought family members. • South Africa’s reputation as a MICE destination grew, attracting future conferences. • Positive word of mouth from visitors. • Improved infrastructure benefits future visitors. (2 x 2) (4) 9.1.3 Heavy traffic congestion made travelling to work and school take longer. ✓✓ Prices of accommodation, goods and services increased during the summit. ✓✓ DRI • Residents had restricted access to their homes, workplaces and businesses near the venue. • Noise and overcrowding in the city. • Public transport was disrupted or rerouted. • Businesses inside the security zones lost income. • Public money was spent on the summit instead of on local services. • Protests caused disruptions. (2 x 2) (4) NOTE: Do not accept security or road closures (given in the question). 9.2.1 An unforeseen occurrence is an event that happens unexpectedly/without warning and that cannot be predicted or planned for. ✓✓ • An unpredictable event, e.g. a natural disaster such as a wildfire, flood or earthquake. (2) DRI 9.2.2 Hotels, restaurants and attractions (e.g. Shasta State Historic Park) were destroyed, so they could not receive tourists. ✓✓ Evacuations and road closures led to cancelled bookings and a decline in tourist arrivals. ✓✓ Smoke pollution made outdoor activities unsafe and unpleasant, so tourists stayed away. ✓✓ DRI Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 16 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 • Tourism businesses lost income and staff lost their jobs. • Negative publicity: California was seen as unsafe for visitors. • Flights were delayed or cancelled because of poor visibility. • Damaged infrastructure (roads, power lines) made it difficult to reach destinations. • The multiplier effect slowed down, with less foreign income and a lower GDP contribution. (3 x 2) (6) 9.2.3 Develop emergency and evacuation plans with early-warning systems, and inform tourists quickly (apps, SMS, websites). ✓✓ Clear vegetation and create firebreaks around tourism facilities, and use fire-resistant building materials. ✓✓ DRI • Train staff in fire safety and evacuation procedures. • Enforce fire bans (no open fires/barbecues) in parks during dry seasons. • Insurance cover for tourism businesses and attractions. • Marketing/recovery campaigns to restore the image of California after fires. • Promote tourism to unaffected areas during and after fires. • Controlled burning and better forest management. (2 x 2) (4) 9.3.1 strong ✓ (1) DRI 9.3.2 It refers to tourist arrivals increasing again and returning to the levels before the COVID-19 pandemic. ✓✓ • Arrivals dropped to 2,26 million in 2021 and rose every year to 8,92 million in 2024 and about 10 million in 2025. • The tourism industry is getting back to normal after the decline. (2) DRI 9.3.3 These tourists enter South Africa by road (car, bus, taxi or on foot) through land border posts, mainly from neighbouring SADC countries. ✓✓ • South Africa shares land borders with Namibia, Botswana, Zimbabwe, Mozambique, Eswatini and Lesotho. • Road travel is cheaper than flying for regional visitors (shopping, VFR, business). (2) DRI [26] Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 17 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 QUESTION 10 10.1 Smiley faces/emojis are universal symbols that tourists of all nationalities understand, so there is no language barrier at an international airport. ✓✓ CC • It is quick and easy: one press of a button, so more travellers give feedback (higher response rate). • Accessible to people who cannot read, children and people with disabilities. • No writing or filling in of forms is needed; it is hygienic in a restroom (no pens or paper to touch). • The faces show clearly whether the experience was good, average or poor. (2) 10.2 Management receives instant (real-time) feedback, so staff can respond quickly to problems, e.g. send cleaners to a restroom with poor ratings. ✓✓ CC • The data identifies problem areas and peak times, so cleaning schedules and staffing can be planned. • It measures service quality and the performance of the cleaning staff/service providers. • The feedback is anonymous, so travellers give honest ratings. • The analysed data supports planning and budgeting (e.g. maintenance, upgrades). • Clean restrooms improve the airport’s image and tourist satisfaction, leading to positive word of mouth. • It is cheaper and less time-consuming than paper surveys; no staff are needed to collect it. (2) NOTE: Accept any relevant reason/benefit. Mark the FIRST answer only. [4] TOTAL SECTION E: 30 GRAND TOTAL: 200 Copyright reserved Please turn over

hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com h hlayiso.com hlayiso.com hlayiso.com hlayiso.com hlayiso.com hla hla hla hla h Tourism 18 NSC – Unofficial Marking Guidelines Hlayiso/November 2026 HOW DID OUR PREDICTION DO? The real November 2026 paper compared with the Hlayiso 2026 Tourism Prediction (29 October) Q Topic (marks) Real paper asked Our closest prediction item(s) Verdict Covered 1 Short questions (40) MCQs (travel clinic, TB, malaria, WTM, Brand SA, Indaba, 14 Mandela sites, SWIFT, prepaid card); CSI/FTT/logo terms; IDL, euro, jet fatigue, yen; DBE-list icons; travel documents Yellow fever, JPY, FIFA 2026, trade-show MCQs; IDL; visa and jet lag terms; prepaid card. Our icon match used other icons / 17/40 2 Map work, tour planning (36) 24 zones, 30° E, 15° (3); DST and its benefits (6); sunset Cape Town vs Durban (2); classify, connecting flight, 19 h, arrival time and date (11); itinerary, tourist map, cholera, documents (14) Multi-leg flight with a layover, arrival time and date; DST; layover; itinerary; keeping belongings safe. No sunset, map or cholera; our customs item was not asked / 19/36 3 Forex (14) Strongest currency + reason; ZAR→USD at BSR; EUR→ZAR at BBR; date of the stronger rand; strong rand and outbound travel Strongest currency; both conversions; benefit of a stronger rand  14/14 4 Attractions (28) Grand Canyon natural; symbols: Grand Canyon, Algarve, Machu Picchu (6); floating-markets TikTok post (6); London icons: country, WHS, entrance fee, mass tourism (12) Icons from clues (Taj Mahal, Opera House, Vic Falls); Venice over-tourism: impacts, access fee, management. Not the DBE icon list / 14/28 5 WHS (14) Number of SA sites; mixed site in KZN; Vredefort; Richtersveld; ǂKhomani; value to the Northern Cape Maloti-Drakensberg as main setup; Vredefort, Richtersveld, ǂKhomani on our map  8/14 6 Marketing (8) SA Tourism campaign (2); brand ambassadors (6) Brand-ambassador MCQ; travel influencers’ advantages  6/8 7 Professional image (16) Hotel exterior A vs B; reception C vs D (14); contract + code of conduct (2) Contract, code of conduct, a staff member’s conduct. No pictures of a business’s appearance / 6/16 8 Green lodge (14) Other two pillars; solar, wind, food garden; improvements; carbon footprint TBL pillars, energy-saving paragraph, grey water, carbon footprint  12/14 9 Global events, statistics (26) G20 Johannesburg (9); California wildfires: unforeseen occurrence, disruption, strategies (12); recovery of arrivals, land markets (5) G20 summit benefits and residents (our headline call); arrivals table; regional market. No natural disaster / 12/26 10 Customer care (4) “Rate a restroom” smiley-face device: why emojis, not words (2); one benefit for airport management (2) Questionnaire as a feedback tool; how poor service affects a business; complaint e-mail. No electronic/emoji feedback / 2/4 Marks of the real paper covered by our prediction 110/200 A learner who had practised our prediction paper would have met about 110 of the 200 marks (55%) as familiar question types. Forex (Q3) and the green lodge (Q8) were covered almost item for item, and the G20 summit and the multi-leg flight calculation landed. Most losses came from the prescribed world icons, the wildfire case study and the pictures on a business’s professional image. What we got right • The G20 summit in Johannesburg as the global event, including residents’ inconvenience. • A multi-leg flight with a layover: journey time, arrival time AND date; DST. • Both forex conversions, the strongest currency and the strong rand. • Maloti-Drakensberg, Vredefort, Richtersveld and ǂKhomani. • Over-tourism and visitor management at an icon; brand ambassadors; the triple bottom line and the carbon footprint. What we missed • The DBE’s prescribed icons for this cycle (Algarve, Grand Canyon, Machu Picchu, floating markets, London, Auschwitz, Alcázar, Red Square): about 20 marks. • A natural disaster as an unforeseen occurrence (12 marks); the EC September 2025 prelim had the same wildfire setup. • Pictures of a business’s professional image (exterior, reception). • Sunset and longitude, DST benefits, the tourist map, cholera, the number of WHS. • Customs and a paragraph with a format mark (both “almost certain”) did not appear. Rating: 5/10. The structure, the G20 call, the flight calculation, forex and the green lodge were right (110/200 covered). We missed the DBE’s prescribed icons and the wildfire case study, and two “almost certain” items did not appear. Copyright reserved