Tourism Grade 10 P1 November Mock Exam 2 2026 Memo (English)

Mock hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 TOURISM NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 17 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE GRADE 10 TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SRT Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Communication and customer care CC Topic 8 Marketing M • Accept alternative answers that are relevant and correct, even if they are not listed in these marking guidelines. • Where a question asks for TWO (or THREE) points, mark only the FIRST TWO (or THREE) points given by the candidate. • For calculations, award marks for method as shown by the ticks. Where the answer only is given and it is correct, award full marks. Mark consistently (CA) where an error from a previous step is carried forward. • Accept a decimal comma or a decimal point in calculations. Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 B ✓ adventure TS 1.1.2 C ✓ Peak season TS 1.1.3 C ✓ Dinner, bed and breakfast (DBB) TS 1.1.4 B ✓ ACSA TS 1.1.5 C ✓ lines of longitude (meridians) MTP 1.1.6 B ✓ South America MTP 1.1.7 A ✓ Mbombela MTP 1.1.8 C ✓ Physical map MTP 1.1.9 B ✓ Credit card DRI 1.1.10 C ✓ Transfrontier park TA 1.1.11 D ✓ safety TS 1.1.12 A ✓ Vredefort Dome CH 1.1.13 B ✓ Youth Day CH 1.1.14 C ✓ UNESCO CH 1.1.15 A ✓ Target market M 1.1.16 B ✓ Market research M 1.1.17 B ✓ recycle SRT 1.1.18 C ✓ Poaching SRT 1.1.19 C ✓ outbound DRI 1.1.20 B ✓ non-verbal CC (20 x 1) (20) 1.2 1.2.1 D ✓ (Domestic tourism) DRI 1.2.2 F ✓ (Department of Home Affairs) TS 1.2.3 A ✓ (Self-catering) TS 1.2.4 B ✓ (Intangible heritage) CH 1.2.5 E ✓ (Scale) MTP (5 x 1) (5) 1.3 1.3.1 Indian ✓ MTP 1.3.2 Durban ✓ MTP 1.3.3 twin ✓ TS 1.3.4 water saving ✓ SRT 1.3.5 complaint ✓ CC (5 x 1) (5) Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 1.4 1.4.1 Northern Cape ✓ (Augrabies Falls National Park) TA 1.4.2 Eastern Cape ✓ TA 1.4.3 KwaZulu-Natal ✓ (Moses Mabhida Stadium) TA 1.4.4 Gauteng ✓ (Apartheid Museum) TA 1.4.5 Western Cape ✓ (Kirstenbosch) TA (5 x 1) (5) 1.5 1.5.1 Accommodation ✓ CC 1.5.2 Restaurant ✓ CC 1.5.3 Camping site ✓ CC 1.5.4 Airport ✓ CC 1.5.5 Tourist information ✓ CC (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING QUESTION 2 2.1.1 A Europe ✓ MTP B South America ✓ C Asia ✓ (3 x 1) (3) 2.1.2 D Atlantic Ocean ✓ MTP E Indian Ocean ✓ (2 x 1) (2) 2.1.3 Madagascar ✓ MTP (1) 2.1.4 Tropic of Capricorn ✓ MTP NOTE: Do not accept Equator. (1) 2.1.5 Australasia ✓ MTP • Oceania (1) 2.1.6 Europe is in the Northern Hemisphere and South Africa in the MTP Southern Hemisphere, so when it is cold winter in Europe it is warm summer in South Africa. ✓✓ • Tourists escape the cold European winter to enjoy sunshine/beaches. • It is the Christmas/New Year holiday period in Europe. (ANY ONE) (2) 2.2.1 Street map ✓ – it shows the streets, landmarks (museums, MTP restaurants) and how to walk to them. ✓ (2) 2.2.2 Road map ✓ – it shows national roads/highways, distances and MTP towns between Johannesburg and the Kruger National Park. ✓ NOTE: Accept a GPS/electronic map if the reason is correct. (2) 2.2.3 Physical map ✓ – it shows natural features such as mountains, MTP rivers and the height/relief of the land. ✓ • Topographic map/hiking-trail map (tourist information map) with a correct reason (2) [16] Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines QUESTION 3 3.1 (a) 1 400 km ✓ MTP (b) 930 km ✓ (2 x 1) (2) 3.2 680 km ÷ 85 km/h ✓ MTP = 8 hours ✓ OR 8 hours ✓✓ (2) 3.3 Stops: 20 min + 40 min = 1 hour ✓ MTP 05:45 + 8 h + 1 h ✓ = 14:45 ✓ OR 14:45 ✓✓✓ NOTE: Mark consistently with the answer to QUESTION 3.2. (3) 3.4 680 km × 2 = 1 360 km ✓ MTP 1 360 km × R28,50 = R38 760,00 ✓ R38 760,00 + R2 400,00 = R41 160,00 ✓ R41 160,00 ÷ 20 = R2 058,00 per player ✓ OR R2 058,00 ✓✓✓✓ NOTE: If the candidate uses only the one-way distance (680 km): R19 380 + R2 400 = R21 780 ÷ 20 = R1 089,00 – award a maximum of 3 marks. (4) 3.5 Departure and arrival times ✓ MTP Accommodation details in Gqeberha ✓ The daily programme/match times ✓ • Date(s) of the trip • Route and planned rest stops • Meals (where and when) • Contact details of the bus company/manager/emergency numbers • Cost/what is included (ANY THREE) (3 x 1) (3) [14] TOTAL SECTION B: 30 Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 A Gold Reef City ✓ TA B Cradle of Humankind (Sterkfontein Caves/Maropeng) ✓ C Namaqualand (flowers) ✓ • Namaqua National Park D Pilanesberg National Park/Game Reserve ✓ (4 x 1) (4) 4.2 C Northern Cape ✓ TA D North West ✓ (2 x 1) (2) 4.3 A Man-made ✓ TA C Natural ✓ (2 x 1) (2) 4.4 (a) B ✓ (Cradle of Humankind) TA (b) C ✓ (Namaqualand) (2 x 1) (2) 4.5 A primary attraction is the main reason why a tourist visits a TA destination, e.g. the Sun City resort (or Pilanesberg) where tourists stay. ✓✓ A secondary attraction is an additional attraction that tourists visit once they are at the destination, e.g. a game drive in Pilanesberg (attraction D). ✓✓ (2 x 2) NOTE: Award 1 mark for each explanation and 1 mark for a correct example. Accept the reverse example (Pilanesberg as primary and the resort as secondary) if it is motivated. (4) 4.6 Tourists walk on or pick the flowers and damage the fragile plants. TA ✓✓ Littering/waste pollution in the veld and along the roads. ✓✓ • Traffic congestion and air/noise pollution from many vehicles. • Vehicles drive off the roads and cause soil erosion. • Pressure on scarce resources such as water in a dry region. • Overcrowding at viewpoints/small towns cannot cope with the numbers. • Prices rise (inflation) for local people during the season. (ANY TWO) (2 x 2) (4) [18] Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines QUESTION 5 5.1 Culture is the way of life of a group of people, including their beliefs, CH values, customs, language, food, dress, art and traditions. ✓✓ (2) 5.2 Tangible: ’round huts with clay walls’ / ’clay pots’ / ’bowls and CH drums’ / ’stone-walled ruin’ ✓ Intangible: ’traditional dances’ / ’folk tales’ / ’Tshivenda’ / ’tell folk tales around the fire’ ✓ (2 x 1) NOTE: Any ONE of each. Do not penalise a correct example that is not quoted word for word, as long as it comes from the extract. (2) 5.3 Cultural diversity means that many different cultures (languages, CH religions, customs) exist side by side in one country/community, e.g. South Africa as the ’Rainbow Nation’. ✓✓ (2) 5.4 South African Heritage Resources Agency ✓✓ CH (2) 5.5 Provincial heritage site: a site that is important/significant to the CH history of a province (Grade II) and is managed by the provincial heritage resources authority. ✓✓ National heritage site: a site of national significance (Grade I) that is important to the whole country and is managed by SAHRA; it is marked with a national heritage plaque. ✓✓ (2 x 2) (4) 5.6 (a) Social value: it gives the community a sense of identity, pride CH and belonging, and educates young people and visitors about the history/way of life of their ancestors. ✓✓ (b) Economic value: it attracts tourists who spend money at the village, which creates jobs and income for local people (guides, crafters). ✓✓ (2 x 2) (4) Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 5.7 Put up signs and brief tour guides/visitors on a code of conduct, CH e.g. visitors must ask permission before taking photographs. ✓✓ Keep private/sacred ceremonies closed to tourists and offer only performances that the community chooses to share. ✓✓ • Refuse to shorten or change the performances; explain to tour operators why the full experience matters (authenticity). • Let community elders decide what may be shown and how it is presented. • Offer longer, guided cultural experiences at a fair price so that culture is not sold cheaply. • Train local guides to explain the meaning of the dances/ceremonies to visitors. (ANY TWO) (2 x 2) (4) [20] QUESTION 6 6.1 Collecting and analysing information about (potential) customers, M their needs and preferences, competitors and the market before making marketing decisions. ✓✓ (2) 6.2 18–35 years ✓ – 236 of the 400 customers (59%) are in this age M group, which is the largest group. ✓ (2) 6.3 It is aimed at a small, specific group of tourists with a special M interest (active/adventurous tourists interested in township culture and history), not at the mass market. ✓✓ (2) 6.4 Product ✓ M Promotion ✓ • Place • People • Physical evidence • Process • Packaging/Partnership (ANY TWO) NOTE: Accept any recognised P of marketing other than price. (2 x 1) (2) Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 6.5 Post photos, videos and reels on Instagram/TikTok/Facebook, M where young adults spend time. ✓✓ Ask happy customers to post reviews/tag the business and give them a discount for referring friends (word of mouth). ✓✓ • Partner with backpackers’ lodges and student residences to display flyers/QR codes. • Work with travel bloggers/influencers. • List the tours on free online review/booking sites. • Run competitions or group specials for students. (ANY TWO) (2 x 2) NOTE: Answers must be low-cost and suit the 18–35 age group (CA from QUESTION 6.2). (4) [12] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1.1 (a) 52 (years) ✓ TS (b) Business tourist ✓ • Conference/MICE tourist (c) Uses a wheelchair/needs wheelchair access ✓ Vegetarian meals ✓ (4 x 1) (4) 7.1.2 A (3- to 5-star) hotel close to the convention centre ✓ TS Reasons: it has wheelchair-accessible rooms/lifts/ramps ✓; it offers business facilities such as Wi-Fi and a restaurant that can provide vegetarian meals ✓ • It is close to the convention centre, so she does not need to travel far. • It offers 24-hour reception/room service and safety for a woman travelling alone. • It fits within her budget of R12 000. NOTE: Accept a guest house or business hotel if the reasons are relevant. 1 mark for the type, 1 mark per reason. (3) 7.1.3 High-speed internet access (HSIA)/Wi-Fi ✓ TS Telephone ✓ • International multi-power point/plugs • Interactive TV with internet and e-mail access • Hotspot internet access (ANY TWO) (2 x 1) (2) 7.2.1 The TGCSA evaluates and grades accommodation (and meeting) TS establishments with one to five stars according to the quality of their facilities and services, and ensures that standards are maintained. ✓✓ (2) Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 7.2.2 Tourists know what standard of facilities and service to expect TS before they book. ✓✓ Tourists get value for money because graded establishments must meet minimum standards. ✓✓ • It is easier to compare establishments and choose one that suits their needs/budget. • Tourists can trust that the establishment is safe, clean and reliable. • Tourists can complain to the TGCSA if the standards are not met. (ANY TWO) (2 x 2) (4) 7.3.1 Option 1: air ✓ TS Option 2: rail ✓ Option 3: road ✓ (3 x 1) (3) 7.3.2 R1 850 × 5 ✓ TS = R9 250,00 ✓ (2) 7.3.3 1 400 km ÷ 100 × 7,5 litres = 105 litres ✓ TS 105 litres × R23,40 = R2 457,00 ✓ R2 457,00 + R720,00 + R1 600,00 ✓ = R4 777,00 ✓ OR R4 777,00 ✓✓✓✓ (4) 7.3.4 Example: Option 3 (own car) TS Cost: it is much cheaper than flying (R4 777,00 compared with R9 250,00). ✓✓ Comfort: the family can stop when they want, carry a lot of luggage and use the car in Cape Town. ✓✓ OR Option 1 (aeroplane): Speed – it takes only about 2 hours instead of 27 hours or two days. ✓✓ Comfort – the children do not get tired from a long journey. ✓✓ OR Option 2 (train): Cost – it is the cheapest option (R690 × 5 = R3 450). ✓✓ Comfort – sleeper coaches allow the family to sleep and move around. ✓✓ NOTE: Any option may be recommended. Award 2 marks for EACH valid comparison using TWO of cost, speed and comfort (2 x 2). No mark for the choice alone. (4) Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 7.4 (a) Public sector ✓ TS (b) Private sector ✓ (2 x 1) (2) [30] QUESTION 8 8.1 Tourism that meets the needs of tourists and the host community SRT today, while protecting the environment, culture and economy so that future generations can also benefit (planet, people, profit). ✓✓ (2) 8.2 Environmental: guests leave plastic bottles/food packaging on the SRT beach (pollution)/the pools and gardens use too much water. ✓ Social: the nearby village has water cuts/few local people are employed and only in low-level jobs. ✓ Economic: food is bought from a large supplier in Durban, so little money is spent in the local community (leakage)/managers are brought in from Johannesburg. ✓ (3 x 1) (3) 8.3 The gradual increase in the average temperature of the earth’s SRT atmosphere, caused mainly by greenhouse gases such as carbon dioxide from burning fossil fuels. ✓✓ (2) 8.4 Rising sea levels and stronger storms can erode/flood beaches SRT and damage buildings near the sea. ✓✓ Hotter weather and droughts can cause water shortages, so resorts must limit water use/may become less attractive. ✓✓ • Coral reefs and marine life (e.g. the sardine run) can be damaged, so fewer tourists come. • Seasons change, so the holiday season becomes less reliable. • Higher costs for insurance, repairs and cooling. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 8.5 Waste management: put up recycling bins on the beach and in the SRT resort and ban single-use plastic. ✓ The beach stays clean and attractive, so guests return. ✓ Water saving: install rain-water tanks, low-flow showers and indigenous gardens; reuse towels. ✓ The resort pays less for water and the village does not suffer water cuts. ✓ Energy saving: install solar panels, LED lights and key-card electricity activation. ✓ The resort saves money on electricity and reduces its carbon footprint. ✓ • Buy food from local farmers – fresher food and a good relationship with the community. • Employ and train local people – loyal staff and community support. (ANY THREE) (3 x 2) NOTE: 1 mark for the practice and 1 mark for the benefit to the resort. (6) 8.6 Do not litter – take your rubbish with you. ✓ SRT Do not remove shells, plants or animals. ✓ Do not feed or disturb wild animals/birds. ✓ • Stay on marked paths/do not drive on dunes. • No loud music. • Do not make fires except at designated places. • Leave nothing but footprints. (ANY THREE) (3 x 1) (3) [20] TOTAL SECTION D: 50 Copyright reserved Please turn over

Tourism 15 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 Limpopo ✓ DRI (1) 9.2 Many people who work in cities have family in Limpopo and visit DRI friends and relatives (VFR). ✓ It has popular attractions such as the Kruger National Park/Mapungubwe/game reserves. ✓ • It is close to Gauteng, the province where most domestic tourists live. • Accommodation and activities are affordable. • Religious gatherings (e.g. at Moria/Zion City) attract large numbers. (ANY TWO) (2 x 1) (2) 9.3 Western Cape ✓ DRI (1) 9.4 Free State: 38 000 000 × 4% = 1 520 000 trips × R1 400 = DRI R2 128 000 000 ✓ Northern Cape: 38 000 000 × 2% = 760 000 trips × R2 400 = R1 824 000 000 ✓ R2 128 000 000 − R1 824 000 000 = R304 000 000 ✓ • R304 million OR R304 000 000 ✓✓✓ NOTE: Mark consistently (CA) if one provincial total is wrong but the subtraction is correct. (3) 9.5 Intraprovincial travel: travel within the same province, e.g. a family DRI from Polokwane visiting Tzaneen (both in Limpopo). ✓✓ Interprovincial travel: travel from one province to another, e.g. a family from Johannesburg (Gauteng) visiting Durban (KwaZulu-Natal). ✓✓ (2 x 2) NOTE: 1 mark for the explanation and 1 mark for a correct example. (4) Copyright reserved Please turn over

Tourism 16 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 9.6 Market the province’s unique attractions (e.g. Namaqualand DRI flowers, SALT, the Big Hole) through the Sho’t Left campaign and social media. ✓✓ Offer affordable packages/specials, e.g. weekend deals in the off-season for families and groups. ✓✓ • Improve roads, transport links and air routes to the province. • Develop more events/festivals that attract visitors. • Work with travel agents and tour operators to include the province in tours. • Develop more affordable accommodation and activities. (ANY TWO) (2 x 2) (4) [15] QUESTION 10 10.1.1 Written (communication)/e-mail ✓ CC (1) 10.1.2 ’our room was not ready’ ✓ CC ’the receptionist told us to “wait outside”’ ✓ • ’Breakfast was served cold on both mornings’ • ’nobody answered the telephone at reception’ • ’broken air conditioner’ • ’I sent two messages … but nobody replied’ (ANY TWO) (2 x 1) (2) 10.1.3 The guest house loses customers/repeat business – Mrs Nkosi will CC not return. ✓✓ Negative online reviews/word of mouth damage its reputation and keep new guests away. ✓✓ • Lower income and profit for the business. • Staff may lose their jobs if the business loses income. • Competitors gain the guests that it loses. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 17 Hlayiso/Mock 2026 NSC Mock – Marking Guidelines 10.1.4 Train staff in customer care, friendly communication and telephone CC etiquette. ✓✓ Apologise to Mrs Nkosi, deal with the complaint quickly and offer compensation (e.g. a discount or free night). ✓✓ • Make sure rooms are ready by the check-in time; improve planning/communication between housekeeping and reception. • Check and repair equipment such as air conditioners regularly. • Assign a staff member to answer e-mails/website messages within a set time. • Ask guests for feedback (surveys) and use it to improve. (ANY TWO) (2 x 2) (4) 10.2.1 Advantage: it is fast and cheap, and the message can be sent to CC many guests at once/there is a written record. ✓ Disadvantage: it can be impersonal/misunderstood, it depends on electricity and internet, or it may go to spam/not be read. ✓ (2 x 1) (2) 10.2.2 Use a clear subject line. ✓ CC Use a polite greeting and closing and correct spelling and grammar. ✓ • Do not write in capital letters (it looks like shouting). • Reply promptly (e.g. within 24 hours). • Keep the message short and professional; no slang. • Include a professional signature with contact details. (ANY TWO) (2 x 1) (2) [15] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved