Tourism Grade 10 Paper 1 November Mock 2026 Memo (English)

hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 TOURISM NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 16 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC – Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE GRADE 10 TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SRT Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M • Accept alternative answers that are relevant and correct, even if they are not listed in these marking guidelines. • Where a question asks for TWO points, mark only the FIRST TWO points given by the candidate. • For calculations, award marks for method as shown by the ticks. Where the answer only is given and it is correct, award full marks. • Accept a decimal comma or a decimal point in calculations. Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✓ Tourist DRI 1.1.2 A ✓ Excursionist (same-day visitor) DRI 1.1.3 B ✓ Bed and breakfast TS 1.1.4 C ✓ Backpackers’ hostel TS 1.1.5 A ✓ Street map MTP 1.1.6 D ✓ Pacific Ocean MTP 1.1.7 B ✓ Polokwane MTP 1.1.8 C ✓ Northern Cape TA 1.1.9 B ✓ USD FX 1.1.10 B ✓ Pound sterling FX 1.1.11 A ✓ Bank buying rate FX 1.1.12 C ✓ Freedom Day CH 1.1.13 B ✓ Souvenir TA 1.1.14 A ✓ Logo M 1.1.15 B ✓ Sho’t Left M 1.1.16 C ✓ environmental sustainability SRT 1.1.17 C ✓ international DRI 1.1.18 B ✓ non-verbal communication CC 1.1.19 A ✓ visit friends and relatives (VFR) DRI 1.1.20 D ✓ Receptionist TS (20 x 1) (20) 1.2 1.2.1 C ✓ (Carbon footprint) SRT 1.2.2 D ✓ (Itinerary) MTP 1.2.3 G ✓ (Professional image) CC 1.2.4 F ✓ (Ecotourism) SRT 1.2.5 A ✓ (Exchange rate) FX (5 x 1) (5) 1.3 1.3.1 legend ✓ MTP 1.3.2 Gauteng ✓ MTP 1.3.3 five-star ✓ TS 1.3.4 euro ✓ FX 1.3.5 telephone etiquette ✓ CC (5 x 1) (5) Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC – Marking Guidelines 1.4 1.4.1 Union Buildings ✓ TA 1.4.2 Big Hole ✓ TA 1.4.3 Golden Gate Highlands National Park ✓ TA 1.4.4 Blyde River Canyon ✓ TA 1.4.5 uShaka Marine World ✓ TA (5 x 1) (5) 1.5 1.5.1 Tropic of Cancer ✓ MTP 1.5.2 Equator ✓ MTP 1.5.3 Tropic of Capricorn ✓ MTP 1.5.4 Prime (Greenwich) Meridian ✓ MTP 1.5.5 Southern Hemisphere ✓ MTP (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1.1 OR Tambo International Airport ✓✓ MTP (2) 2.1.2 C KwaZulu-Natal ✓ MTP D Eastern Cape ✓ (2 x 1) (2) 2.1.3 Bloemfontein (Mangaung) ✓✓ MTP (2) 2.1.4 North-east (NE) ✓✓ MTP (2) 2.1.5 Lesotho ✓✓ MTP (2) 2.2.1 570 km ÷ 95 km/h ✓ MTP = 6 hours ✓ (2) 2.2.2 07:00 + 6 h + 45 min ✓ MTP = 13:45 ✓ NOTE: Mark consistently with the answer to QUESTION 2.2.1. (2) 2.2.3 570 km ÷ 100 × 8 litres = 45,6 litres ✓ MTP 45,6 litres × R22,50 ✓ = R1 026,00 ✓ OR R1 026,00 ✓✓✓ (3) 2.2.4 It gives turn-by-turn directions, so the family will not get lost. ✓✓ MTP • It shows traffic jams, road works and accidents and suggests alternative routes. • It shows the distance and the expected time of arrival. • It helps to find fuel stations, restaurants and places to stop along the way. (ANY ONE) (2) 2.3.1 The budget of the clients ✓ MTP The travel dates/length of the trip ✓ • The number of people travelling and their ages • Their interests/reason for travelling • Special needs (e.g. dietary needs, disabilities, medical conditions) • Preferred type of accommodation/transport (ANY TWO) (2 x 1) (2) Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3.2 National roads/routes ✓ MTP Airports ✓ • Towns and cities/capital cities • Provincial and international borders • Rivers/dams/mountains • National parks/nature reserves • Tourist attractions • Border posts/toll gates (ANY TWO) (2 x 1) (2) 2.3.3 Take regular rest breaks (e.g. every 2 hours or 200 km) to avoid MTP driver fatigue. ✓✓ Obey the speed limit and the rules of the road. ✓✓ • Do not drink and drive. • Have the vehicle serviced and check tyres, oil and water before the trip. • Avoid driving at night. • Keep doors locked and valuables out of sight. • Plan the route and tell someone about it/keep emergency numbers. • Everyone must wear a seat belt. (ANY TWO) (2 x 2) (4) 2.3.4 4 cm × 50 000 = 200 000 cm ✓ MTP 200 000 cm ÷ 100 000 ✓ = 2 km ✓ OR 2 km ✓✓✓ (3) [30] Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3 3.1 (a) Japanese yen ✓ FX (b) Australian dollar ✓ (c) Yuan (renminbi) ✓ (3 x 1) (3) 3.2 The rate at which a bank/forex bureau sells foreign currency to a FX customer. ✓✓ (2) 3.3 R15 000 (÷✓) 24,60 ✓ FX = £609,76 ✓ • GBP609,76 OR £609,76 ✓✓✓ NOTE: If the candidate uses the bank buying rate (22,90), award a maximum of 1 mark for the method. (3) 3.4 US$800 (×✓) 17,20 ✓ FX = R13 760,00 ✓ OR R13 760,00 ✓✓✓ NOTE: If the candidate uses the bank selling rate (18,40), award a maximum of 1 mark for the method. (3) 3.5 R13 760,00 × 1,5% = R206,40 ✓ FX R13 760,00 − R206,40 ✓ = R13 553,60 ✓ OR R13 760,00 × 98,5% ✓✓ = R13 553,60 ✓ NOTE: Mark consistently with the answer to QUESTION 3.4. (3) 3.6 It brings foreign currency into the country, which helps to pay for FX imports/strengthens the rand. ✓✓ It creates jobs in tourism businesses (e.g. hotels, restaurants, tour operators). ✓✓ • It contributes to the GDP/economic growth of South Africa. • The government earns tax (e.g. VAT) that can be used for infrastructure and services. • Local businesses (e.g. craft sellers, farmers) earn income – the multiplier effect. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.7 The tourist may be robbed or given counterfeit (fake) money. ✓✓ FX • It is illegal to exchange money outside an authorised dealer. • The tourist may receive a poor exchange rate/be cheated. (ANY ONE) (2) [20] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 A Table Mountain ✓ TA B Kruger National Park ✓ C Bloukrans Bridge (bungee) ✓ D Cango Caves ✓ (4 x 1) (4) 4.2 A Natural ✓ TA C Man-made ✓ (2 x 1) (2) 4.3 Mpumalanga ✓✓ TA • Limpopo (ANY ONE) (2) 4.4 Lion ✓ TA Elephant ✓ • Leopard • Rhinoceros • Buffalo (ANY TWO) (2 x 1) (2) 4.5 It creates jobs (e.g. cableway staff, tourist guides, restaurant TA workers). ✓✓ Tourists spend money at hotels, restaurants and shops in the city. ✓✓ • Entrance/cableway fees bring in income. • The government earns taxes from tourism businesses. • Small businesses (e.g. curio sellers, transport operators) earn an income. • It attracts international tourists who bring foreign exchange. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.6 Check and maintain the equipment (ropes, harnesses) regularly. TA ✓✓ Use qualified and trained staff/jump masters. ✓✓ • Weigh tourists and set age, weight and health limits. • Give a safety briefing before every jump. • Have first-aid equipment and an emergency plan. • Make tourists sign an indemnity form. • Do not allow jumps in bad weather. (ANY TWO) (2 x 2) (4) [18] QUESTION 5 5.1.1 Everything (places, objects, customs and traditions) that we inherit CH from past generations and want to protect and pass on to future generations. ✓✓ (2) 5.1.2 Tangible heritage is heritage that can be seen and touched, e.g. CH buildings, monuments, artefacts. ✓✓ Intangible heritage cannot be touched, e.g. language, songs, dances, stories, customs/rituals. ✓✓ (2 x 2) NOTE: Award 1 mark for the explanation and 1 mark for a correct example. (4) 5.2.1 United Nations Educational, Scientific and Cultural Organization CH ✓✓ (2) 5.2.2 KwaZulu-Natal ✓ CH (1) 5.2.3 Mixed ✓ CH (1) 5.2.4 Limpopo ✓ CH (1) 5.2.5 Political prisoners, including Nelson Mandela, were held there; it is CH a symbol of the triumph of democracy/freedom over oppression. ✓✓ • It reminds South Africans of the struggle against apartheid. (2) 5.2.6 World Heritage Site status attracts more international tourists, who CH bring income and foreign exchange. ✓✓ The sites are protected and conserved for future generations. ✓✓ • It creates jobs for local communities. • South Africa receives international recognition/a positive image. • The country may receive funding/expert help for conservation. • It creates pride and educates people about South Africa’s history and nature. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3.1 24 September ✓ CH (1) 5.3.2 Learners wear traditional clothing to school and share the stories CH behind it. ✓✓ • Hold a cultural day with traditional food, music and dance. • Organise an excursion to a heritage site/museum. • Learners do projects/presentations on their family history and customs. (ANY ONE) (2) [20] QUESTION 6 6.1 All the activities a business uses to make people aware of its M products/services and to persuade them to buy. ✓✓ (2) 6.2 Couples ✓✓ M • Couples who enjoy art, hiking and nature (2) 6.3 ’Wake up to the mountains’ ✓✓ M (2) 6.4 Social media (e.g. Facebook, Instagram) ✓ M Radio/newspaper/magazine advertisements ✓ • Brochures/flyers • Travel/tourism expos • Billboards • Online travel booking websites • Word of mouth • Email newsletters NOTE: Do not accept the website or WhatsApp, as they are already in the advertisement. (ANY TWO) (2 x 1) (2) 6.5 South African Tourism (SA Tourism) ✓✓ M (2) 6.6 Potential guests trust reviews by other guests, so good reviews will M attract more bookings. ✓✓ • It is free advertising (electronic word of mouth). • It builds a good reputation/image for the guest house. (ANY ONE) (2) [12] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1.1 Bed and breakfast: the room/accommodation for the night plus TS breakfast the next morning. ✓✓ (2) 7.1.2 Room: R1 450 × 3 = R4 350 ✓ TS Children: R250 × 2 × 3 = R1 500 ✓ Dinner: R180 × 4 × 3 = R2 160 ✓ Total = R8 010,00 ✓ OR R8 010,00 ✓✓✓✓ (4) 7.1.3 Tourism Grading Council of South Africa (TGCSA) ✓✓ TS (2) 7.1.4 Tourists know what standard of service and facilities to expect, TS which attracts more guests. ✓✓ • It can be used in marketing/the lodge is listed by SA Tourism. • It gives the lodge a competitive advantage. • It encourages the lodge to maintain/improve its standards. (ANY ONE) (2) 7.2.1 Car (rental/private car) ✓ TS Bus/coach ✓ • Train (e.g. Gautrain, Blue Train, Shosholoza Meyl) • Minibus taxi • Bicycle/motorcycle • Ride-hailing services (e.g. e-hailing) (ANY TWO) (2 x 1) (2) 7.2.2 It is the fastest way to travel long distances, so tourists save time. TS ✓✓ • It is safe and comfortable. • It connects countries/continents across oceans. (ANY ONE) (2) 7.3.1 A travel agent advises clients and books/sells travel products such TS as flights, accommodation, car rental and tours on their behalf. ✓✓ (2) 7.3.2 Receptionist/front-office manager ✓✓ TS • Housekeeper/room attendant • Hotel/general manager • Porter/concierge • Reservations agent • Guest house owner (ANY ONE) (2) Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC – Marking Guidelines 7.3.3 Friendly/a positive attitude ✓ TS Good communication skills ✓ • Patience • Honest/reliable • Neat appearance • Able to work under pressure/flexible • Respect for other cultures (ANY TWO) (2 x 1) (2) [20] QUESTION 8 8.1 Tourism that minimises negative impacts on the environment and SRT local communities and creates benefits for local people, now and in the future. ✓✓ (2) 8.2 ’gets all its electricity from solar panels’ ✓ SRT ’collects rain water in large tanks’ ✓ • ’Guests are asked to reuse their towels’ • ’switch off lights when they leave their rooms’ • ’rangers stay on the roads so that plants and animals are not disturbed’ (ANY TWO) (2 x 1) (2) 8.3 Environmental (planet) ✓ SRT Social (people) ✓ Economic (profit) ✓ (3 x 1) (3) 8.4 Solar energy ✓ SRT (1) 8.5 Use public transport, walk or cycle instead of driving private cars. SRT ✓✓ • Choose direct flights/fly less. • Share a car (car-pool) with other travellers. • Stay at accommodation that uses renewable energy. • Switch off lights and air conditioners when not in use. • Eat locally produced food. (ANY ONE) (2) [10] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 Visiting friends and relatives (VFR) ✓✓ DRI (2) 9.2 When residents of a country travel to places within their own DRI country. ✓✓ (2) 9.3 36 000 000 × 14% ✓✓ DRI = 5 040 000 trips ✓ • 5,04 million trips OR 5 040 000 ✓✓✓ (3) 9.4 Inbound tourism: tourists from other countries who travel into a DRI country, e.g. tourists from France visiting South Africa. ✓✓ Outbound tourism: residents of a country who travel out of the country to another country, e.g. South Africans visiting Mauritius. ✓✓ (2 x 2) (4) 9.5 It creates jobs, e.g. in accommodation, transport and restaurants. DRI ✓✓ Money stays in South Africa and is spread to smaller towns and rural areas. ✓✓ • It helps businesses to survive the off-season/reduces seasonality. • Government earns taxes from tourism spending. • It supports small businesses and entrepreneurs (multiplier effect). • It is less affected by global events than international tourism. (ANY TWO) (2 x 2) (4) [15] Copyright reserved Please turn over

Tourism 15 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 10 10.1.1 Verbal (communication) ✓ CC (1) 10.1.2 She let the phone ring eight times. ✓ CC She was chewing gum while speaking. ✓ • She did not greet properly/identify the hotel and herself (’Ja, hello?’). • She did not use the hold button and talked loudly to a colleague. • She left the caller waiting for three minutes. • She was rude/ended the call abruptly without helping. (ANY TWO) (2 x 1) (2) 10.1.3 ’Good morning, thank you for calling the Seaview Hotel. This is CC Thandi speaking. How may I help you?’ ✓✓ NOTE: The greeting must include a polite greeting, the name of the hotel and an offer to help/the name of the receptionist. (2) 10.1.4 She should have apologised politely and offered alternative dates CC or a waiting list. ✓✓ • Take the caller’s details and phone back if there is a cancellation. • Recommend another (sister) hotel nearby. (ANY ONE) (2) 10.2.1 Clean, neat hair ✓ CC Clean, ironed uniform ✓ • Personal hygiene (e.g. bathing daily, deodorant, fresh breath) • Short, clean nails • Neat make-up/limited jewellery • Clean, polished shoes (ANY TWO) (2 x 1) (2) 10.2.2 Satisfied customers return (repeat business) and become loyal to CC the business. ✓✓ Happy customers recommend the business to others (positive word of mouth/reviews). ✓✓ • It gives the business a competitive advantage. • It increases sales and profit. • It builds a good image/reputation for the business and for South Africa. • It reduces complaints. (ANY TWO) (2 x 2) (4) Copyright reserved Please turn over

Tourism 16 Hlayiso/Mock 2026 NSC – Marking Guidelines 10.2.3 Guests can identify and address staff members by name, which CC makes service more personal. ✓✓ • It shows professionalism. • Guests know who to approach for help/who served them (accountability). • It improves security, as staff can be identified. (ANY ONE) (2) [15] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved