Tourism Grade 10 P1 November Mock 2026 Question Paper (Eng)

Mock hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 TOURISM NOVEMBER EXAMINATION 2026 (MOCK) MARKS: 200 TIME: 3 hours This question paper consists of 18 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC Mock INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions. 1. This question paper consists of FIVE sections. 2. ALL questions in SECTIONS A, B, C, D and E are COMPULSORY. 3. Start EACH question on a NEW page. 4. You may use a non-programmable pocket calculator. 5. It will be to your advantage to show ALL calculations. 6. Round off your answers to TWO places after the decimal point in QUESTIONS 3.3, 3.4 and 3.5. 7. Use the mark allocation of each question as a guide to the length of your answer. 8. Write neatly and legibly. 9. The table below is a guide to help you allocate your time according to each section. SECTION QUESTION TOPICS MARKS TIME (minutes) A 1 Short Questions 40 20 B 2–3 Map Work and Tour Planning; Foreign 50 50 Exchange C 4–6 Tourism Attractions; Culture and 50 50 Heritage Tourism; Marketing D 7–8 Tourism Sectors; Sustainable and 30 30 Responsible Tourism E 9–10 Domestic, Regional and International 30 30 Tourism; Communication and Customer Care TOTAL 200 180 Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC Mock SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 A. 1.1.1 A person who travels to a place outside his/her usual environment for leisure, business or other purposes and stays for less than one year: A Resident B Commuter C Tourist D Migrant 1.1.2 A visitor who does NOT stay overnight at the destination: A Excursionist (same-day visitor) B Backpacker C Emigrant D Long-haul tourist 1.1.3 Accommodation in a private home where the owner offers guests a room and a morning meal: A Resort B Bed and breakfast C Caravan park D Self-catering chalet 1.1.4 Budget accommodation with dormitory rooms and shared bathrooms and kitchens, popular with young independent travellers: A Boutique hotel B Lodge C Backpackers’ hostel D Guest house 1.1.5 A map that shows the streets of a town in detail, including landmarks such as hotels, museums and police stations: A Street map B World map C Climate map D Road map of a country 1.1.6 The largest ocean in the world: A Atlantic Ocean B Indian Ocean C Arctic Ocean D Pacific Ocean Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC Mock 1.1.7 The capital city of Limpopo: A Mbombela B Polokwane C Mahikeng D Kimberley 1.1.8 The province in which the Big Hole is found: A Gauteng B North West C Northern Cape D Free State 1.1.9 The currency code for the United States dollar: A USA B USD C DOL D US$D 1.1.10 The currency of the United Kingdom: A Euro B Pound sterling C Franc D Krone 1.1.11 The rate at which a bank buys foreign currency from a customer: A Bank buying rate B Bank selling rate C Interest rate D Commission rate 1.1.12 The public holiday on which South Africans celebrate the first democratic elections of 1994: A Heritage Day B Youth Day C Freedom Day D Day of Reconciliation 1.1.13 An item that a tourist buys to remember a destination: A Voucher B Souvenir C Brochure D Ticket Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC Mock 1.1.14 A symbol or design that a business uses so that people can easily recognise its brand: A Logo B Slogan C Budget D Itinerary 1.1.15 South African Tourism’s campaign that encourages South Africans to travel in their own country: A Meet South Africa B Sho’t Left C Proudly South African D Brand South Africa 1.1.16 A hotel that asks guests to reuse their towels to save water is practising … A economic sustainability. B social sustainability. C environmental sustainability. D cultural sustainability. 1.1.17 A family from Germany on holiday in the Western Cape is an example of … tourists. A domestic B regional C international D outbound 1.1.18 Shaking hands and making eye contact when greeting a guest is an example of … A written communication. B non-verbal communication. C telephone etiquette. D a complaint. 1.1.19 A family that travels from Mthatha to Cape Town to attend a cousin’s wedding is travelling to … A visit friends and relatives (VFR). B do business. C receive medical treatment. D attend a sports event. Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC Mock 1.1.20 The staff member at a hotel who welcomes guests and checks them in: A Chef B Housekeeper C Porter D Receptionist (20 x 1) (20) 1.2 Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A–H) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 I. You may use an option only once. COLUMN A COLUMN B 1.2.1 The amount of greenhouse gases A Exchange rate (such as carbon dioxide) produced by the activities of a person or business 1.2.2 A plan that shows the route, B Brochure activities and times for each day of a trip 1.2.3 The way staff members dress, C Carbon footprint speak and behave to create a good impression of the business 1.2.4 Responsible travel to natural areas D Itinerary that conserves the environment and improves the well-being of local people 1.2.5 The value of one country’s currency E Excursionist expressed in another country’s currency F Ecotourism G Professional image H Tourist profile (5 x 1) (5) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK. 1.3.1 The (legend/scale) on a map explains the meaning of the symbols that are used on the map. 1.3.2 OR Tambo International Airport is located in (Gauteng/Western Cape). 1.3.3 A (one-star/five-star) graded hotel offers the highest standard of luxury and service. Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC Mock 1.3.4 The (euro/dollar) is the currency used in many member countries of the European Union. 1.3.5 Answering the telephone within three rings and greeting the caller politely is an example of good (telephone etiquette/non-verbal communication). (5 x 1) (5) 1.4 Choose an attraction from the list below that matches each description. Write only the attraction next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK. You may use an option only once. Blyde River Canyon; Union Buildings; Golden Gate Highlands National Park; uShaka Marine World; Big Hole; Addo Elephant National Park; Table Mountain 1.4.1 The seat of the South African government in Pretoria, designed by Sir Herbert Baker 1.4.2 A huge hand-dug diamond mine in Kimberley 1.4.3 A park in the eastern Free State, famous for its golden sandstone cliffs 1.4.4 A large, green canyon in Mpumalanga, with the Three Rondavels rock formation 1.4.5 A marine theme park and aquarium on Durban’s beachfront (5 x 1) (5) Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC Mock 1.5 Study the diagram of the globe below. Identify the lines and area labelled 1.5.1 to 1.5.5 by choosing a term from the list. Write only the term next to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK. Equator; Tropic of Cancer; Tropic of Capricorn; Prime (Greenwich) Meridian; Northern Hemisphere; Southern Hemisphere; Arctic Circle North Pole 1.5.4 1.5.1 1.5.2 1.5.5 1.5.3 South Pole [Source: Examiner’s own simplified sketch (not to scale)] (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC Mock SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 Study the map of South Africa below, showing five cities labelled A to E, and answer the questions that follow. N A E X C Indian Ocean B D Atlantic Ocean 0 100 200 km [Source: Examiner’s own sketch (simplified)] 2.1.1 Name the international airport that serves city A. (2) 2.1.2 Name the provinces in which cities C and D are located. (2 x 1) (2) 2.1.3 Identify city E, the judicial capital of South Africa. (2) 2.1.4 Give the general compass direction of city A from city B. (2) 2.1.5 Name the country labelled X that is completely surrounded by South Africa. (2) 2.2 The Dlamini family is driving from Johannesburg to Durban (a distance of approximately 570 km) for the December holidays. They leave Johannesburg at 07:00. 2.2.1 Calculate how long the journey will take if they drive at an average speed of 95 km/h. (2) 2.2.2 The family stops for a total of 45 minutes along the way. Determine the time at which they will arrive in Durban. (2) Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC Mock 2.2.3 Their car uses 8 litres of petrol per 100 km and petrol costs R22,50 per litre. Calculate the cost of petrol for the trip from Johannesburg to Durban. (3) 2.2.4 Explain ONE advantage of using a GPS or navigation app on this trip. (2) 2.3 Answer the following questions on tour planning. 2.3.1 Name TWO things that a travel consultant must find out about clients before planning a trip for them. (2 x 1) (2) 2.3.2 Name TWO features that are shown in the legend (key) of a road map. (2 x 1) (2) 2.3.3 Discuss TWO safety tips for tourists who drive long distances on South African roads. (2 x 2) (4) 2.3.4 On a map with a scale of 1:50 000, the distance between two hotels is 4 cm. Calculate the actual distance between the hotels in kilometres. (3) [30] Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC Mock QUESTION 3 Study the exchange rate table below and answer the questions that follow. MZANSI FOREX: EXCHANGE RATES (12 NOVEMBER 2026) CURRENCY CODE BANK BUYING RATE BANK SELLING RATE US dollar USD 17,20 18,40 Euro EUR 19,60 21,05 British pound GBP 22,90 24,60 Japanese yen JPY 0,112 0,128 Australian dollar AUD 11,10 12,05 NOTE: The rates are fictional and are given in South African rand (ZAR). [Source: Examiner’s own data] 3.1 Name the currency used in EACH of the following countries: (a) Japan (b) Australia (c) China (3 x 1) (3) 3.2 Explain the concept bank selling rate. (2) 3.3 Lerato from Polokwane is visiting London. She exchanges R15 000 into British pounds before she leaves. Calculate the amount of pounds she will receive. (3) 3.4 Mr Smith, a tourist from the USA, arrives in Cape Town with US$800. Calculate the amount in rand he will receive when he exchanges all his dollars at Mzansi Forex. (3) 3.5 Mzansi Forex charges a commission of 1,5% on the rand amount in QUESTION 3.4. Calculate the amount Mr Smith will actually receive after the commission has been deducted. (3) 3.6 Discuss TWO reasons why the money that foreign tourists spend is important for the South African economy. (2 x 2) (4) 3.7 Explain why tourists should NOT exchange money with people on the street. (2) [20] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC Mock SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 Study the cards below that describe four popular South African attractions and answer the questions that follow. A A flat-topped mountain that towers B South Africa’s largest and over a harbour city. Tourists reach the best-known national park, stretching top by cableway or on foot. It was across two provinces. It is home to named one of the New7Wonders of the Big Five and attracts thousands of Nature. visitors every year. C A concrete arch bridge on the D Underground limestone caves near Garden Route (N2), from which Oudtshoorn, with huge chambers full brave tourists do one of the highest of stalactites and stalagmites. Visitors commercial bungee jumps in the world explore them on guided tours. (216 m). [Source: Examiner’s own creation] 4.1 Identify the attractions described on cards A to D. (4 x 1) (4) 4.2 Classify attractions A and C as either a natural OR a man-made attraction. (2 x 1) (2) 4.3 Name ONE province in which the attraction on card B is located. (2) 4.4 Name TWO animals that form part of the Big Five. (2 x 1) (2) 4.5 Discuss TWO ways in which an attraction such as the one on card A benefits the economy of the city. (2 x 2) (4) 4.6 Suggest TWO safety measures that the operators of the activity on card C must follow to protect tourists. (2 x 2) (4) [18] Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC Mock QUESTION 5 5.1 Answer the following questions on heritage. 5.1.1 Explain the concept heritage. (2) 5.1.2 Differentiate between tangible and intangible heritage. Give an example of EACH. (2 x 2) (4) 5.2 Study the table of some of South Africa’s World Heritage Sites below and answer the questions that follow. SELECTED WORLD HERITAGE SITES IN SOUTH AFRICA WORLD HERITAGE SITE PROVINCE TYPE OF SITE Robben Island Western Cape Cultural iSimangaliso Wetland 5.2.2 Natural Park Maloti-Drakensberg Park KwaZulu-Natal (and 5.2.3 Lesotho) Mapungubwe Cultural 5.2.4 Cultural Landscape [Source: Compiled by the examiner] 5.2.1 Write the acronym UNESCO in full. (2) 5.2.2 Name the province in which iSimangaliso Wetland Park is located. (1) 5.2.3 Identify the type of World Heritage Site (cultural, natural or mixed) of the Maloti-Drakensberg Park. (1) 5.2.4 Name the province in which the Mapungubwe Cultural Landscape is located. (1) 5.2.5 Explain why Robben Island is an important heritage site for South Africans. (2) 5.2.6 Discuss TWO benefits for South Africa of having World Heritage Sites. (2 x 2) (4) 5.3 Heritage Day is celebrated in South Africa every year. 5.3.1 Give the date on which Heritage Day is celebrated. (1) 5.3.2 Suggest ONE way in which learners at your school can celebrate Heritage Day. (2) [20] Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC Mock QUESTION 6 Study the advertisement below and answer the questions that follow. MALUTI VIEW GUEST HOUSE – CLARENS (a fictional business) ’Wake up to the mountains’ Romantic weekend for two: 2 nights, breakfast and a candle-lit dinner Close to art galleries, hiking trails and the Golden Gate Highlands National Park Only R3 200 per couple Rated 4,8 out of 5 by our guests online Book on our website or WhatsApp 058 555 0147 [Source: Examiner’s own creation] 6.1 Explain the concept marketing. (2) 6.2 Identify the target market of this advertisement. (2) 6.3 Quote the slogan used in the advertisement. (2) 6.4 Name TWO other methods that the guest house can use to advertise this special. (2 x 1) (2) 6.5 Name the organisation that is responsible for marketing South Africa as a tourism destination. (2) 6.6 Explain ONE reason why good online reviews by guests are important for the guest house. (2) [12] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 15 Hlayiso/Mock 2026 NSC Mock SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 The Sithole family (two adults and two children) is planning to stay at the Ilanga Lodge, a 3-star establishment in Hazyview. Study the rates below and answer the questions that follow. ILANGA LODGE: RATES 2026 (a fictional lodge) Double room (2 adults), bed and R1 450,00 per room per night breakfast (B&B) Child under 12 sharing with parents R250,00 per child per night (B&B) Dinner buffet R180,00 per person per night [Source: Examiner’s own data] 7.1.1 Explain what the meal plan B&B includes. (2) 7.1.2 Calculate the total cost for the Sithole family to stay for 3 nights in one double room, with both children sharing, if all four of them have the dinner buffet every night. (4) 7.1.3 Name the organisation that grades accommodation establishments in South Africa with stars. (2) 7.1.4 Explain ONE benefit for Ilanga Lodge of being graded. (2) 7.2 Answer the following questions on the transport sector. 7.2.1 Name TWO modes of land transport that tourists use in South Africa. (2 x 1) (2) 7.2.2 Explain ONE advantage of air travel for tourists. (2) 7.3 Answer the following questions on careers in the tourism industry. 7.3.1 Explain the role of a travel agent. (2) 7.3.2 Name ONE career in the accommodation sector. (2) 7.3.3 Name TWO personal qualities that a person needs to work in the tourism industry. (2 x 1) (2) [20] Copyright reserved Please turn over

Tourism 16 Hlayiso/Mock 2026 NSC Mock QUESTION 8 Read the extract below and answer the questions that follow. GREEN LIVING AT NKANYEZI ECO-LODGE (a fictional lodge) Nkanyezi Eco-Lodge in KwaZulu-Natal gets all its electricity from solar panels and collects rain water in large tanks. Guests are asked to reuse their towels and to switch off lights when they leave their rooms. Most of the staff come from the nearby village, and the lodge buys fresh vegetables from local farmers. On game drives, rangers stay on the roads so that plants and animals are not disturbed. [Source: Examiner’s own creation] 8.1 Explain the concept responsible tourism. (2) 8.2 Quote TWO practices of the lodge that protect the environment. (2 x 1) (2) 8.3 Name the THREE pillars of sustainable tourism (the triple bottom line). (3 x 1) (3) 8.4 Identify the renewable source of energy used by the lodge. (1) 8.5 Suggest ONE way in which tourists can reduce their carbon footprint while they travel. (2) [10] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 17 Hlayiso/Mock 2026 NSC Mock SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 Study the graph below and answer the questions that follow. MAIN PURPOSE OF DOMESTIC TRIPS, 2025 42 Percentage of trips (%) 40 20 18 14 12 9 5 0 VFR Leisure Business Religious Medical Other [Source: Fictional data compiled by the examiner for this paper. VFR = visiting friends and relatives.] 9.1 Identify the main purpose of domestic trips according to the graph. (2) 9.2 Explain the concept domestic tourism. (2) 9.3 A total of 36 million domestic trips were taken in 2025. Calculate the number of trips that were taken for religious purposes. (3) 9.4 Differentiate between inbound tourism and outbound tourism. (2 x 2) (4) 9.5 Discuss TWO benefits of domestic tourism for the South African economy. (2 x 2) (4) [15] Copyright reserved Please turn over

Tourism 18 Hlayiso/Mock 2026 NSC Mock QUESTION 10 10.1 Read the telephone conversation below and answer the questions that follow. A CALL TO THE FRONT DESK OF THE SEAVIEW HOTEL (a fictional hotel) (The phone rings eight times before it is answered.) Receptionist: (chewing gum) Ja, hello? Mrs Pillay: Good morning. Is this the Seaview Hotel? I would like to book a room for next weekend. Receptionist: Hold on. (She puts the phone down without pressing the hold button and talks loudly to a colleague for three minutes.) Receptionist: We’re full. Phone again some other time. (She ends the call.) [Source: Examiner’s own creation] 10.1.1 Identify the type of communication (verbal, non-verbal or written) that is mainly used in a telephone conversation. (1) 10.1.2 Identify TWO examples of poor telephone etiquette by the receptionist. (2 x 1) (2) 10.1.3 Rewrite the receptionist’s greeting in a professional way. (2) 10.1.4 Suggest what the receptionist should have done when she found that the hotel was full. (2) 10.2 Answer the following questions on customer care. 10.2.1 Name TWO aspects of personal grooming that front-office staff must pay attention to. (2 x 1) (2) 10.2.2 Discuss TWO reasons why good customer service is important for a tourism business. (2 x 2) (4) 10.2.3 Explain ONE reason why hotel staff should wear name badges. (2) [15] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved