Tourism Grade 10 P1 November Mock Exam 2 2026 QP (Eng)

Mock hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 TOURISM NOVEMBER EXAMINATION 2026 (MOCK) MARKS: 200 TIME: 3 hours This question paper consists of 17 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC Mock INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions. 1. This question paper consists of FIVE sections. 2. ALL questions in SECTIONS A, B, C, D and E are COMPULSORY. 3. Start EACH question on a NEW page. 4. You may use a non-programmable pocket calculator. 5. It will be to your advantage to show ALL calculations. 6. Round off your answers to TWO places after the decimal point where necessary. 7. Use the mark allocation of each question as a guide to the length of your answer. 8. Write neatly and legibly. 9. The table below is a guide to help you allocate your time according to each section. SECTION QUESTION TOPICS MARKS TIME (minutes) A 1 Short Questions 40 20 B 2–3 Map Work and Tour Planning 30 30 C 4–6 Tourism Attractions; Culture and 50 50 Heritage Tourism; Marketing D 7–8 Tourism Sectors; Sustainable and 50 50 Responsible Tourism E 9–10 Domestic, Regional and International 30 30 Tourism; Communication and Customer Care TOTAL 200 180 Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC Mock SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 A. 1.1.1 A tourist who goes white-water rafting and bungee jumping on holiday is a/an … tourist. A business B adventure C medical D religious 1.1.2 The time of the year when the most tourists travel and prices are usually the highest: A Off-peak season B Shoulder season C Peak season D Low season 1.1.3 A meal plan that includes the room, breakfast and dinner: A Room only B Bed and breakfast (B&B) C Dinner, bed and breakfast (DBB) D Self-catering 1.1.4 The public entity that owns and manages South Africa’s main international airports: A SAHRA B ACSA C SANParks D PRASA 1.1.5 Imaginary lines that run from the North Pole to the South Pole are called … A lines of latitude. B parallels. C lines of longitude (meridians). D tropics. 1.1.6 The continent on which Brazil and Argentina are located: A North America B South America C Europe D Australasia Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC Mock 1.1.7 The capital city of Mpumalanga: A Mbombela B Polokwane C Mahikeng D Bhisho 1.1.8 A map that shows natural features such as mountains, rivers and the height of the land: A Street map B Political map C Physical map D Road map 1.1.9 A card that allows a tourist to buy now and pay the bank back later: A Debit card B Credit card C Loyalty card D Electronic key card 1.1.10 A protected area that stretches across the borders of two or more countries: A Botanical garden B Provincial nature reserve C Transfrontier park D Marine protected area 1.1.11 An electronic safe and electronic door locks in a hotel room are examples of in-room technology for … A entertainment. B work. C comfort. D safety. 1.1.12 The World Heritage Site near Parys that was formed by the impact of a huge meteorite: A Vredefort Dome B Cradle of Humankind C Richtersveld D Mapungubwe 1.1.13 The public holiday on 16 June on which South Africans remember the 1976 student uprising: A Human Rights Day B Youth Day C Heritage Day D Workers’ Day Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC Mock 1.1.14 The United Nations organisation that declares World Heritage Sites: A UNWTO B UNICEF C UNESCO D WWF 1.1.15 The specific group of customers at whom a tourism business aims its products: A Target market B Market share C Competitive edge D Mass market 1.1.16 Collecting information about customers’ needs and about competitors before a product is launched: A Advertising B Market research C Branding D Sponsorship 1.1.17 Reduce, reuse and … A refill. B recycle. C replace. D refuse. 1.1.18 The illegal hunting or capturing of wild animals: A Culling B Legal hunting C Poaching D Conservation 1.1.19 A family from Polokwane on holiday in Mauritius is an example of … tourism. A domestic B inbound C outbound D intraprovincial 1.1.20 Smiling and nodding while a guest is speaking is an example of … communication. A verbal B non-verbal C written D electronic (20 x 1) (20) Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC Mock 1.2 Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A–H) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 I. You may use an option only once. COLUMN A COLUMN B 1.2.1 Tourists who live in South Africa and A Self-catering travel within the country 1.2.2 The government department that B Intangible heritage issues passports and controls the movement of people through ports of entry 1.2.3 Accommodation where guests C Statistics South prepare their own meals in a kitchen Africa that is provided 1.2.4 Heritage that cannot be touched, D Domestic tourism such as songs, dances and folk tales 1.2.5 The ratio between a distance on a E Scale map and the real distance on the ground F Department of Home Affairs G Tangible heritage H Inbound tourism (5 x 1) (5) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK. 1.3.1 The (Indian/Atlantic) Ocean lies along the east coast of South Africa. 1.3.2 King Shaka International Airport is located near (Durban/Gqeberha). 1.3.3 A (twin/double) room has two single beds. 1.3.4 Planting indigenous gardens that need very little water is an example of (water saving/energy saving). 1.3.5 When a guest tells the manager that he is unhappy with the service, he is making a (complaint/compliment). (5 x 1) (5) Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC Mock 1.4 Choose a province from the list below that matches the location of each attraction. Write only the province next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK. You may use an option only once. Gauteng; KwaZulu-Natal; Northern Cape; Eastern Cape; Western Cape; Limpopo; Free State 1.4.1 A national park where the Orange River plunges into a deep granite gorge 1.4.2 A rock formation with a natural arch in the sea near Coffee Bay 1.4.3 A stadium with a huge arch, built for the 2010 FIFA World Cup, where visitors can ride a SkyCar to the top 1.4.4 A museum in Johannesburg that tells the story of racial segregation in South Africa from 1948 to 1994 1.4.5 A world-famous national botanical garden on the eastern slopes of Table Mountain (5 x 1) (5) 1.5 Tourism road and information signs are a non-verbal way of giving tourists information. Identify the facility shown on EACH sign labelled 1.5.1 to 1.5.5 by choosing a facility from the list. Write only the facility next to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK. Accommodation; Restaurant; Camping site; Airport; Filling station; Tourist information; Picnic site 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 [Source: Examiner’s own simplified drawings of tourism signs] (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC Mock SECTION B: MAP WORK AND TOUR PLANNING QUESTION 2 2.1 Study the world map below and answer the questions that follow. [Source: Examiner’s own map, drawn from public-domain Natural Earth data (not to scale)] 2.1.1 Identify the continents labelled A, B and C. (3 x 1) (3) 2.1.2 Name the oceans labelled D and E. (2 x 1) (2) 2.1.3 Identify the island labelled F. (1) 2.1.4 Identify the line of latitude labelled G. (1) 2.1.5 Name the tourism region that includes Australia, New Zealand and the neighbouring islands in the Pacific Ocean. (1) 2.1.6 Explain why many tourists from continent A visit South Africa in December and January. (2) 2.2 Recommend the most suitable type of map for EACH of the following tourists. Give a reason for EACH answer. 2.2.1 A group of friends who want to find the museums and restaurants within walking distance of their hotel in the centre of Cape Town (2) 2.2.2 A family who will drive from Johannesburg to the Kruger National Park and wants to see the national highways and towns along the way (2) 2.2.3 A hiker who wants to know where the mountain peaks, rivers and steep slopes are in the Drakensberg (2) [16] Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC Mock QUESTION 3 The netball team of Ikhwezi High School in Bloemfontein will travel by hired bus to a tournament in Gqeberha. Study the distance table below and answer the questions that follow. APPROXIMATE ROAD DISTANCES BETWEEN SELECTED CITIES (km) Bloemfontein Cape Town Durban Gqeberha Johannesburg Bloemfontein – 1 000 630 680 400 Cape Town 1 000 – 1 650 770 1 400 Durban 630 1 650 – 930 570 Gqeberha 680 770 930 – 1 050 Johannesburg 400 1 400 570 1 050 – [Source: Adapted and rounded by the examiner] 3.1 Give the distance between: (a) Johannesburg and Cape Town (b) Durban and Gqeberha (2 x 1) (2) 3.2 Calculate how long the bus will take to travel from Bloemfontein to Gqeberha at an average speed of 85 km/h. (2) 3.3 The bus leaves Bloemfontein at 05:45. It stops twice on the way: once for 20 minutes and once for 40 minutes. Calculate the time at which the team will arrive in Gqeberha. (3) 3.4 The bus company charges R28,50 per kilometre for the return trip (Bloemfontein – Gqeberha – Bloemfontein), plus a driver’s fee of R2 400. The total cost is shared equally by the 20 players. Calculate the amount that EACH player must pay. (4) 3.5 Name THREE items of information that the team manager must include in the team’s itinerary. (3 x 1) (3) [14] TOTAL SECTION B: 30 Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC Mock SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 Study the descriptions of four South African attractions below and answer the questions that follow. A A theme park in Johannesburg, B A World Heritage Site where fossils built on an old gold mine. Visitors of early humans, such as ’Mrs Ples’, enjoy thrill rides and can go on a tour were found in limestone caves. Visitors deep underground to see how gold start their tour at the Maropeng visitor was mined. centre. C A dry region in the north-west of D A Big Five game reserve inside the South Africa, around Springbok, where crater of an ancient, extinct volcano. millions of wild flowers bloom for a It lies next to a well-known casino and few weeks in late winter and spring hotel resort. (August to September). [Source: Examiner’s own creation] 4.1 Identify the attractions described in A to D. (4 x 1) (4) 4.2 Name the province in which EACH of the attractions C and D is located. (2 x 1) (2) 4.3 Classify attractions A and C as either a natural OR a man-made attraction. (2 x 1) (2) 4.4 Choose the attraction (A, B, C or D) that would appeal the most to EACH of the following tourists: (a) A university student who is interested in the history of human evolution (b) A photographer who loves wild flowers and wants to visit in September (2 x 1) (2) 4.5 Many tourists who stay at the resort near attraction D also go on a game drive in the reserve. Differentiate between a primary and a secondary attraction. Use attraction D and the resort as examples. (2 x 2) (4) 4.6 Thousands of tourists visit attraction C during the short flower season. Discuss TWO negative impacts that these large numbers of tourists can have on the attraction. (2 x 2) (4) [18] Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC Mock QUESTION 5 Read the extract below and answer the questions that follow. HERITAGE MONTH AT THAVHA YA MVULA CULTURAL VILLAGE (a fictional village) Every September, Thavha ya Mvula Cultural Village near Thohoyandou in Limpopo invites visitors to celebrate Heritage Month. Guests walk between round huts with clay walls that are decorated with colourful patterns. Local women show visitors how they shape and fire clay pots, and woodcarvers sell bowls and drums that they have made by hand. In the evenings, young people perform traditional dances to the sound of drums and reed pipes, and elders tell folk tales around the fire in Tshivenda, with a guide who translates. Visitors can taste traditional dishes made from maize, morogo and mopane worms. A stone-walled ruin on the hill above the village has been declared a provincial heritage site. The village committee is worried that some tour groups want shorter ’shows’ and that some visitors take photographs of private ceremonies without asking. [Source: Examiner’s own creation] 5.1 Explain the concept culture. (2) 5.2 Quote ONE example of tangible heritage and ONE example of intangible heritage from the extract. (2 x 1) (2) 5.3 Explain the concept cultural diversity. (2) 5.4 Write the acronym SAHRA in full. (2) 5.5 Differentiate between a provincial heritage site and a national heritage site. (2 x 2) (4) 5.6 Discuss the importance of conserving heritage sites such as the stone-walled ruin in terms of its: (a) Social value (b) Economic value (2 x 2) (4) 5.7 Recommend TWO ways in which the village committee can deal with the problems mentioned in the last paragraph of the extract, so that the culture of the community is respected. (2 x 2) (4) [20] Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC Mock QUESTION 6 Read the information below and answer the questions that follow. KASI WHEELS BICYCLE TOURS – SOWETO (a fictional business) Kasi Wheels offers guided bicycle tours through Soweto, with stops at Vilakazi Street, the Hector Pieterson Memorial and a local shisanyama. Before the owner, Lindiwe, spent money on advertising, she asked 400 of her past customers to complete a short survey. Part of the results is shown below. Age group of customers Under 18 18–35 36–55 Over 55 Number of customers 32 236 104 28 Most of the customers said that they found out about the tours from friends or on Instagram. [Source: Examiner’s own creation] 6.1 Explain the concept market research. (2) 6.2 Identify the age group that Kasi Wheels should choose as its main target market. Use the survey results to motivate your answer. (2) 6.3 Explain why bicycle tours of a township can be regarded as a niche market. (2) 6.4 Name TWO elements of the marketing mix (the Ps of marketing), other than price. (2 x 1) (2) 6.5 Suggest TWO low-cost ways in which Lindiwe can promote her tours to the target market you identified in QUESTION 6.2. (2 x 2) (4) [12] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC Mock SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 Read the scenario below and answer the questions that follow. Dr Aisha Patel (52) is a doctor from Chatsworth in Durban. She will fly to Cape Town to attend a three-day medical conference at the Cape Town International Convention Centre. She uses a wheelchair and she eats only vegetarian food. Her employer has given her a budget of R12 000 for accommodation and meals. [Source: Examiner’s own creation] 7.1.1 Copy the tourist profile below into your ANSWER BOOK and complete it by using the information in the scenario. Name Dr Aisha Patel Age (a) (4) Type of tourist (b) Special needs (c) (TWO needs) 7.1.2 Recommend a suitable type of accommodation establishment for Dr Patel. Give TWO reasons for your answer. (3) 7.1.3 Name TWO types of in-room technology for work that Dr Patel will need. (2 x 1) (2) 7.2 Answer the following questions on the grading of accommodation establishments. 7.2.1 Explain the role of the Tourism Grading Council of South Africa (TGCSA). (2) 7.2.2 Discuss TWO benefits of the star grading system for TOURISTS. (2 x 2) (4) Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC Mock 7.3 The Mokoena family (two adults and three children) from Johannesburg wants to visit Cape Town during the school holidays. Study the information below and answer the questions that follow. TRAVEL OPTIONS: JOHANNESBURG TO CAPE TOWN (ONE WAY) OPTION TRAVEL TIME COST 1: Aeroplane 2 hours 10 R1 850 per person (any age) minutes 2: 27 hours R690 per person (any age), Long-distance sleeper coach train 3: Own car Two days Distance 1 400 km; car uses (overnight stop 7,5 litres per 100 km; petrol in Beaufort costs R23,40 per litre; toll fees West) R720; overnight accommodation R1 600 NOTE: All prices are fictional. [Source: Examiner’s own data] 7.3.1 Identify the mode of transport (road, rail, air or water) of EACH of options 1, 2 and 3. (3 x 1) (3) 7.3.2 Calculate the total cost for the family to fly to Cape Town (Option 1). (2) 7.3.3 Calculate the total cost for the family to drive to Cape Town in their own car (Option 3). (4) 7.3.4 Recommend the most suitable option for the family. Motivate your answer by comparing the options in terms of TWO of the following: cost, speed, comfort. (2 x 2) (4) 7.4 Classify EACH of the following as part of the public sector OR the private sector of the tourism industry: (a) South African National Parks (SANParks) (b) A travel agency that is owned by two business partners (2 x 1) (2) [30] Copyright reserved Please turn over

Tourism 15 Hlayiso/Mock 2026 NSC Mock QUESTION 8 Read the extract below and answer the questions that follow. TROUBLE IN PARADISE AT UBUHLE BEACH RESORT (a fictional resort) Ubuhle Beach Resort on the KwaZulu-Natal South Coast is full every December. Last season, guests left plastic bottles and food packaging on the beach, and the resort’s swimming pools and gardens used so much water that the nearby village had water cuts. Most managers at the resort come from Johannesburg, and only a few local people are employed as cleaners and gardeners. The resort buys all its food from a large supplier in Durban, so very little money is spent in the local community. The new manager wants to change this. ’Our beach and our neighbours are the reason our guests come here,’ she said at a staff meeting. [Source: Examiner’s own creation] 8.1 Explain the concept sustainable tourism. (2) 8.2 Identify ONE negative impact of the resort on EACH of the three pillars of sustainable tourism (environmental, social and economic) from the extract. (3 x 1) (3) 8.3 Explain the concept global warming. (2) 8.4 Discuss TWO ways in which climate change could affect beach resorts such as Ubuhle in the future. (2 x 2) (4) 8.5 Suggest THREE good environmental practices that the new manager can introduce at the resort. Explain how EACH practice will benefit the resort. (3 x 2) (6) 8.6 Name THREE rules that tourists must follow to behave responsibly on the beach and in natural areas. (3 x 1) (3) [20] TOTAL SECTION D: 50 Copyright reserved Please turn over

Tourism 16 Hlayiso/Mock 2026 NSC Mock SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 Study the table below and answer the questions that follow. DOMESTIC OVERNIGHT TRIPS BY DESTINATION PROVINCE, 2025 PROVINCE SHARE OF TRIPS AVERAGE NIGHTS AVERAGE SPENDING (%) PER TRIP PER TRIP (R) Limpopo 22 3,1 1 650 KwaZulu-Natal 19 4,2 2 300 Gauteng 17 2,4 1 900 Eastern Cape 14 3,6 1 750 Mpumalanga 9 3,0 2 050 Western Cape 8 5,1 3 400 North West 5 2,6 1 500 Free State 4 2,2 1 400 Northern Cape 2 4,0 2 400 [Source: Fictional data compiled by the examiner for this paper] 9.1 Identify the province that received the largest share of domestic overnight trips. (1) 9.2 Suggest TWO reasons why many domestic tourists travel to the province identified in QUESTION 9.1. (2 x 1) (2) 9.3 Identify the province where domestic tourists stayed the longest per trip. (1) 9.4 Domestic tourists took 38 million overnight trips in 2025. Calculate how much MORE money domestic tourists spent on trips to the Free State than on trips to the Northern Cape. (3) 9.5 Differentiate between intraprovincial and interprovincial travel. Give an example of EACH. (2 x 2) (4) 9.6 Recommend TWO strategies that the Northern Cape can use to attract more domestic tourists. (2 x 2) (4) [15] Copyright reserved Please turn over

Tourism 17 Hlayiso/Mock 2026 NSC Mock QUESTION 10 10.1 Read the e-mail below and answer the questions that follow. From: Thandi Nkosi To: Bookings, Duneside Guest House Subject: Very disappointed Dear Manager My husband and I stayed at Duneside Guest House (a fictional guest house) from 3 to 5 October. When we arrived at 14:00, our room was not ready, and the receptionist told us to ’wait outside’. Breakfast was served cold on both mornings, and nobody answered the telephone at reception when we called about the broken air conditioner. I sent two messages through your website before our stay, but nobody replied. We will not stay with you again, and I will share my experience online. Thandi Nkosi [Source: Examiner’s own creation] 10.1.1 State the form of communication Mrs Nkosi used to complain. (1) 10.1.2 Quote TWO examples of poor service delivery from the e-mail. (2 x 1) (2) 10.1.3 Discuss TWO consequences of the poor service for Duneside Guest House. (2 x 2) (4) 10.1.4 Recommend TWO ways in which the manager can improve the service at the guest house. (2 x 2) (4) 10.2 Answer the following questions on communication technology. 10.2.1 State ONE advantage and ONE disadvantage of using e-mail to communicate with guests. (2 x 1) (2) 10.2.2 Name TWO rules of good e-mail etiquette (netiquette) that staff of a tourism business must follow. (2 x 1) (2) [15] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved