Business Studies Grade 11 P1 November Mock 2026 Memo (Eng)

hlayiso mock exams Practice Series: Grade 11 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 11 BUSINESS STUDIES P1 NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 24 pages. Copyright reserved Please turn over

Business Studies/P1 2 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this mock examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, √√ recommend, suggest and advise do not usually require much depth; the marks ( ) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of√understanding; ticks are separated, e.g. ’Product development is a √ growth strategy , where businesses introduce new products into existing markets.’ 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P1 3 Hlayiso/Mock 2026 NSC – Marking Guidelines 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Is there an introduction, a body with 2 Structure (L) paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. Analysis and Can the candidate break down the question into 2 interpretation headings/sub-headings and interpret it correctly? All (A) headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. Synthesis (S) Are relevant decisions/facts/responses made? Only 2 relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). Originality (O) Is there evidence of examples, based on recent 2 information/current trends and developments (not older than two years), in any TWO of the four sub-questions? TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P1 4 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A QUESTION 1 √√ 1.1 1.1.1 A √√ 1.1.2 B √√ 1.1.3 C √√ 1.1.4 C √√ 1.1.5 B (5 x 2) (10) √√ 1.2 1.2.1 macro √√ 1.2.2 counterfeit √√ 1.2.3 tertiary √√ 1.2.4 trademark √√ 1.2.5 piecemeal (5 x 2) (10) √√ 1.3 1.3.1 D √√ 1.3.2 H √√ 1.3.3 A √√ 1.3.4 J √√ 1.3.5 F (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P1 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Components of the market environment √ - Consumers/Customers √ - Suppliers √ - Intermediaries √ - Competitors √ - Regulators/Regulatory bodies √ - Strategic allies √ - Civil society/Community organisations/NGOs √ - Trade unions Any other relevant answer related to the components of the market environment. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Impact of HIV/AIDS on businesses √√ - Increased absenteeism of sick employees reduces productivity. √√ - Loss of skilled and experienced employees through illness/death. √√ - Higher costs to recruit and train replacement employees. √√ - Low morale among employees who care for sick colleagues/family members. √√ - Increased medical aid/insurance/group life premiums for businesses. - Businesses spend money √√ on HIV/AIDS awareness programmes/wellness clinics/counselling. - Reduced spending power of consumers √√as households spend income on medical care, resulting in lower sales. - Businesses may struggle √√ to meet deadlines/production targets because of a shortage of workers. Any other relevant answer related to the impact of HIV/AIDS on businesses. Max (6) 2.3 Market environment 2.3.1 Challenges of the market environment for MTS - A new e-hailing √ service now competes with MTS for passengers on the same routes. - The supplier √ of spare parts often delivers late, so some taxis stand idle for days. NOTE: 1. Mark the first TWO (2) only. 2. Do not award marks for the increase in the price of fuel, as it is a macro environment challenge. (2 x 1) (2) Copyright reserved Please turn over

Business Studies/P1 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3.2 Extent of control over the market environment √ - Businesses have √ limited/partial control over the market environment. √ - They cannot control competitors/suppliers/customers √ directly, but can influence them through their own strategies. √ - Businesses can influence customers√ through marketing/advertising/good service. √ - Businesses √ can negotiate with suppliers or change to more reliable suppliers. √ - Businesses can respond to competitors √ by improving quality/lowering prices/offering better service. √ - The market environment is outside the business, √ but the business can still react to and influence the challenges. Any other relevant answer related to the extent to which businesses have control over the market environment. Max (4) 2.4 Negative impact of strikes on businesses √ √ - Production stops/slows down and the business loses income. √ - The business√ may not meet deadlines/orders , which may lead to the loss of customers. √ √ - Relationships between management and employees may become strained. √ √ - Teamwork is negatively affected when not all workers support the strike. √ - Property may √ be damaged/looted and non-striking workers may be intimidated. √ √ - Businesses may lose market share to competitors during the strike. √ √ - The image/reputation of the business may be damaged. √ √ - The business may have to retrench workers to recover from financial losses. √ √ - Additional costs to hire temporary workers to keep the business running. Any other relevant answer related to the negative impact of strikes on businesses. Max (6) Copyright reserved Please turn over

Business Studies/P1 7 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.5 Difference between the formal sector and the informal sector FORMAL SECTOR INFORMAL SECTOR √ √ Businesses are registered√ with the Businesses are not√registered with CIPC/SARS/municipality. official authorities. √ √ √ Pay taxes √ such as income tax and Usually do not pay taxes to SARS. VAT. √ √ Must comply with labour legislation, √ Employees are often not √ protected e.g. pay UIF contributions. by labour legislation. Usually larger businesses with formal Usually small businesses operating structures, √√e.g. banks and retail from homes/streets, √√ e.g. hawkers and chains. spaza shops. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between the formal and informal sectors. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. 3. Award a maximum of TWO (2) marks if the difference is not clear/only one sector is explained. Max (4) Copyright reserved Please turn over

Business Studies/P1 8 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.6 Socio-economic issues √√ 2.6.1 Go-slow (2) √√ 2.6.2 Inclusivity/Diversity (2) 2.6.3 Ways in which businesses can promote inclusivity in the workplace √ - Employ people regardless of their race/gender/age/religion/disability √ to reflect the diversity of the country. √ - Adapt the workplace √ with ramps/lifts/adapted toilets for people with disabilities. √ - Provide diversity √ training so that employees respect different cultures and beliefs. √ - Pay equal salaries √ for work of equal value regardless of gender/race. √ - Draw √ up policies that prevent discrimination and deal with complaints fairly. √ - Allow flexible leave/working √arrangements for different religious/cultural holidays. √ √ - Give all employees equal opportunities for training and promotion. √ √ - Communicate in a language that all employees understand. Any other relevant answer related to ways in which businesses can promote inclusivity. NOTE: Award marks for ways in which businesses can promote inclusivity even if QUESTION 2.6.2 was incorrectly identified. Max (6) 2.7 Ways in which businesses can deal with inflation √√ - Buy stock in bulk before prices increase to obtain discounts. √√ - Look for cheaper/alternative suppliers without compromising quality. √√ - Reduce unnecessary costs/wastage to keep prices competitive. √√ - Invest surplus funds in assets that keep their value, e.g. property/shares. √√ - Negotiate fixed prices/long-term contracts with suppliers. √√ - Improve productivity so that the cost per unit decreases. - Offer more √√ affordable product ranges for customers with lower spending power. Any other relevant answer related to ways in which businesses can deal with inflation. Max (4) [40] Copyright reserved Please turn over

Business Studies/P1 9 Hlayiso/Mock 2026 NSC – Marking Guidelines BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2 6 2.3.1 2 2.3.2 4 2.4 6 2.5 4 2.6.1 2 2.6.2 2 2.6.3 6 2.7 4 TOTAL 40 Copyright reserved Please turn over

Business Studies/P1 10 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3: BUSINESS OPERATIONS 3.1 Categories of consumer goods √ - Convenience goods √ - Shopping goods √ - Speciality goods √ - Unsought goods NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 3.2 Functions of packaging √√ - Protects the product against damage/breakage/contamination. √√ - Makes it easier to transport/store/handle the product. √√ - Attracts the attention of customers/promotes the product. - Provides √√ information about the product, e.g. ingredients/instructions/expiry date. √√ - Distinguishes the product from those of competitors. √√ - Makes the product convenient to use. √√ - Prevents theft/tampering with the product. Any other relevant answer related to the functions of packaging. Max (4) 3.3 Marketing communication policy 3.3.1 Elements of the marketing communication policy used by ZSC ELEMENTS MOTIVATIONS √√ 1. Advertising ZSC paid√for adverts on three local radio stations. 2. Sales √√ Customers received√ a free lip balm with every promotion bottle of sunscreen. √√ 3. Publicity A community newspaper published a free article about the reading programme √ that ZSC sponsors at a local school. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the elements even if the quotes are incomplete. 3. Do not award marks for the motivation if the element was incorrectly identified. 4. Accept ’public relations’ for the third element. Max (6) Copyright reserved Please turn over

Business Studies/P1 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.3.2 Purpose of sales promotion √√ - Increases sales in the short term. √√ - Attracts new customers/encourages customers to try new products. √√ - Encourages existing customers to buy more/repeat purchases. √√ - Helps to sell slow-moving/old stock. √√ - Counteracts the marketing activities of competitors. √√ - Supports advertising/personal selling to build brand awareness. √√ - Rewards customer loyalty, e.g. loyalty cards/points. Any other relevant answer related to the purpose of sales promotion. Max (4) 3.4 Difference between direct and indirect distribution DIRECT DISTRIBUTION INDIRECT DISTRIBUTION √ Products move from the producer √ Products move√from the producer to straight to the consumer. the consumer √through one or more intermediaries. √ √ No intermediaries are used. Uses intermediaries such as √ √ wholesalers/retailers/agents. The producer has full control √√ over the The producer has less control √√over how distribution of products. products reach consumers. E.g. farm stalls/factory shops/online √√ E.g. a manufacturer sells to a √√ sales by the manufacturer. wholesaler, who sells to a retailer. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between direct and indirect distribution. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) 3.5 Pricing techniques 3.5.1 Price skimming √ - A high price√is set when a new/unique/innovative product is introduced. √ - Targets customers √ who are willing to pay more to be the first to own the product. √ - The business recovers its research and development costs quickly. √ √ - The price is gradually lowered as competitors enter the market. √ - E.g. new smartphones/game consoles are launched at high prices. Any other relevant answer related to price skimming. Max (3) Copyright reserved Please turn over

Business Studies/P1 12 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.5.2 Penetration pricing √ √ - A low price is set when a new product is introduced into the market. √ √ - The aim is to attract many customers quickly and gain market share. √ √ - The price is increased later once the product is established. √ - Used in markets with√ strong competition where customers are sensitive to price. Any other relevant answer related to penetration pricing. Max (3) 3.6 Recruitment √√ 3.6.1 Internal recruitment (2) 3.6.2 Advantages of internal recruitment √ - It is cheaper , as the business √ does not pay for external advertisements/agencies. √ - The business already√ knows the candidate’s abilities/work ethic/performance. √ √ - Motivates employees , as they see opportunities for promotion. √ - Less induction √ is needed , as the employee already knows the business. √ √ - The recruitment process is faster than external recruitment. √ - Reduces√staff turnover , as employees are rewarded with career growth. √ - Less risk of √ appointing an unsuitable candidate because the candidate is known. Any other relevant answer related to the advantages of internal recruitment. NOTE: Award marks for the advantages of internal recruitment even if QUESTION 3.6.1 was incorrectly identified. Max (6) Copyright reserved Please turn over

Business Studies/P1 13 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.7 Difference between a job description and a job specification JOB DESCRIPTION JOB SPECIFICATION Describes the duties √ and √ Describes the√minimum responsibilities of a specific job. requirements√ that a person needs to do the job. √ √ √ Focuses on the job itself. Focuses√on the person who will do the job. Includes the job title, tasks, working √√ Includes qualifications, skills, √√ conditions and reporting lines. experience and personal qualities. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between a job description and a job specification. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 4 3.3.1 6 3.3.2 4 3.4 4 3.5.1 3 3.5.2 3 3.6.1 2 3.6.2 6 3.7 4 TOTAL 40 Copyright reserved Please turn over

Business Studies/P1 14 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Challenges of the micro environment √ - Lack of a clear vision/mission √ - Poor/ineffective management and leadership √ - Unhealthy organisational culture √ - Shortage of skilled employees/lack of skills √ - Lack of resources/capital √ - Inefficient business functions/systems √ - Low employee morale/high staff turnover Any other relevant answer related to the challenges of the micro environment. NOTE: Mark the first TWO (2) only. (2 x 1) (2) 4.2 Business sectors √√ 4.2.1 Primary sector (2) √√ 4.2.2 Secondary sector (2) √√ 4.2.3 Tertiary sector (2) 4.3 Advantages of networking for businesses √ √ - Businesses can attract new customers, resulting in increased market share. √ √ - It is a source of new ideas and business perspectives. √ √ - Managers build relationships that lead to new business opportunities. √ √ - Businesses share information/expertise with other business people. √ √ - Assists in marketing and expanding the business. √ - Businesses√ gain support when they need to make representations to authorities. Any other relevant answer related to the advantages of networking. Max (4) Copyright reserved Please turn over

Business Studies/P1 15 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.4 Power relationships 4.4.1 Ways in which TP formed power relationships WAYS MOTIVATIONS 1. Persuasion of large TP invited Mrs Dube, a respected investors/Co-opting√√ businesswoman who has invested in many influential people manufacturing businesses, √ to serve on its board of directors. 2. Strategic alliance √√ TP also signed an agreement with Green agreements Recycling to share collection √ trucks and recycling equipment. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the ways even if the quotes are incomplete. 3. Do not award marks for the motivation if the way was incorrectly identified. Max (6) BUSINESS OPERATIONS 4.5 Quality control bodies in South Africa √ - South African Bureau of Standards (SABS) √ - National Regulator for Compulsory Specifications (NRCS) √ - International Organization for Standardization (ISO) √ - Advertising Regulatory Board (ARB) Any other relevant answer related to quality control bodies. NOTE: Mark the first TWO (2) only. (2 x 1) (2) 4.6 Requirements of a good trademark √√ - It must be distinctive/unique and different from the trademarks of competitors. √√ - It should be easy to recognise and remember. √√ - It must be registered so that it is legally protected. √√ - It should be simple/short and easy to pronounce. √√ - It must not be misleading/offensive. √√ - It should be suitable for use on packaging/in all forms of media. √√ - It should reflect the image/quality of the product/business. Any other relevant answer related to the requirements of a good trademark. Max (4) Copyright reserved Please turn over

Business Studies/P1 16 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.7 Selection procedure 4.7.1 Steps of the selection procedure applied by LC √ - The human resources manager screened the applications √ - and drew up a shortlist of six candidates. - The shortlisted √ candidates wrote a practical test on reading building plans. NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 4.7.2 Role of the interviewer during an interview √ √ - Prepare a list of relevant questions before the interview. √ √ - Create a relaxed atmosphere and introduce the panel members. √ - Ask the √ same questions to all candidates so that they are treated fairly. √ - Avoid questions that discriminate√ on grounds of race/gender/religion/disability. √ √ - Listen carefully and take notes during the interview. √ √ - Allow the candidate to ask questions about the job/business. √ √ - Inform the candidate when a decision will be made. Any other relevant answer related to the role of the interviewer. Max (4) 4.8 Purpose of induction √ √ - Introduces new employees to managers/colleagues. √ - Familiarises√new employees with the premises and the layout of the workplace. √ √ - Explains the policies/procedures/rules of the business. √ √ - Helps new employees to settle in quickly and feel welcome. √ √ - Explains the duties/responsibilities of the new position. √ √ - Increases productivity , as new employees know what is expected of them. √ √ - Reduces staff turnover , as employees feel part of the business. Any other relevant answer related to the purpose of induction. Max (4) Copyright reserved Please turn over

Business Studies/P1 17 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.9 Legal requirements of an employment contract √√ - The employer and the employee must both sign the contract. - The contract must √√ include the personal details of the employee and the details of the employer. √√ - It must include the job title, description of duties and place of work. √√ - It must state the date of appointment and the period of the contract. √√ - Remuneration/Salary and the method/frequency of payment must be stated. √√ - Working hours and overtime arrangements must be included. √√ - Leave days and benefits must be stated. √√ - The notice period for termination of the contract must be stated. - The contract may not contain terms that √√are less favourable than those in the Basic Conditions of Employment Act. Any other relevant answer related to the legal requirements of an employment contract. Max (6) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 2 4.2.1 2 4.2.2 2 4.2.3 2 4.3 4 4.4.1 6 4.5 2 4.6 4 4.7.1 2 4.7.2 4 4.8 4 4.9 6 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P1 18 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C Mark the answer to the FIRST question only. QUESTION 5: BUSINESS ENVIRONMENTS (SOCIO-ECONOMIC ISSUES) 5.1 Introduction - Inequality and poverty √ reduce the spending power of consumers and affect business sales. - Piracy and counterfeiting √ are illegal activities that cause financial losses for legitimate businesses. √ - Crime increases the cost of doing business. - Social responsibility projects √ help businesses to address socio-economic issues in their communities. Any other relevant answer related to the impact of inequality and poverty/piracy/counterfeiting/dealing with crime/social responsibility projects. Any (2 x 1) (2) 5.2 Impact of inequality and poverty on businesses √√ - Poor consumers have low spending power, resulting in lower sales. √√ - Businesses may have to offer cheaper products/smaller pack sizes. √√ - Poverty may lead to an increase in crime, which increases security costs. - Poor communities √√ may lack education, which leads to a shortage of skilled employees. - Employees from√√ poor households may be unhealthy/malnourished, which affects productivity. - Inequality may √√lead to social unrest/strikes/protests that disrupt business operations. - Businesses may √√be expected to spend more on social responsibility programmes. √√ - Bad debts may increase as customers are unable to pay their accounts. Any other relevant answer related to the impact of inequality and poverty on businesses. Max (8) Copyright reserved Please turn over

Business Studies/P1 19 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3 Impact of piracy and counterfeiting on businesses Piracy √ √ - Creators/Owners of music/films/software lose income from illegal copies. √ - Legitimate √ businesses lose sales because pirated copies are sold at lower prices. √ √ - Businesses lose the incentive to invest in new creative products/innovation. √ - Pirated software √ may contain viruses/malware that damages business systems. √ √ - Businesses spend more money on legal action/anti-piracy technology. √ √ - Jobs may be lost in the creative/software industries. Any other relevant answer related to the impact of piracy on businesses. Sub-max (6) Counterfeiting √ - The brand image/reputation√ of the original business is damaged by poor-quality fake goods. √ √ - The original business loses sales/market share to cheaper fake products. √ - Customers √ may blame the original business when fake goods break/are unsafe. √ √ - Businesses must spend money to protect their trademarks/take legal action. √ - Counterfeit goods√ may be unsafe, e.g. fake medicine/electrical goods may harm consumers. √ - Government loses tax √ revenue , which affects the economy in which businesses operate. Any other relevant answer related to the impact of counterfeiting on businesses. Sub-max (6) Max (12) 5.4 Ways in which businesses can deal with crime √ √ - Install security systems/alarms/CCTV cameras to protect the premises. √ √ - Employ security guards/use security companies to guard the premises. √ - Limit the amount √ of cash kept on the premises and encourage card/electronic payments. √ √ - Screen new employees/do background checks before appointing them. √ √ - Implement internal control systems to prevent fraud/theft by employees. √ √ - Insure the business assets against theft/burglary. √ - Work √ with the local police/community policing forums to reduce crime in the area. √ √ - Train employees on how to act during robberies/report suspicious behaviour. √ √ - Report all crimes to the police. Any other relevant answer related to ways in which businesses can deal with crime. Max (10) Copyright reserved Please turn over

Business Studies/P1 20 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.5 Social responsibility projects to address socio-economic issues √ √ - Offer bursaries/scholarships to learners from poor communities. √ √ - Sponsor skills development/training programmes for unemployed people. √ √ - Build/Upgrade schools, clinics and community centres in poor areas. √ √ - Support feeding schemes/soup kitchens to reduce hunger. √ √ - Run HIV/AIDS awareness and health campaigns in the community. √ √ - Support small local businesses/entrepreneurs with mentoring/funding. √ - Sponsor sports and√ youth development programmes to keep young people away from crime. √ √ - Fund community safety projects , e.g. street lights/neighbourhood watch. Any other relevant answer related to social responsibility projects that businesses can undertake. Max (10) 5.6 Conclusion - Socio-economic √√ issues affect the profitability and sustainability of businesses. - Businesses that protect √√ themselves against piracy, counterfeiting and crime reduce their losses. - Social responsibility √√ projects improve communities and the image of the business. Any other relevant answer related to the impact of inequality and poverty/piracy/counterfeiting/dealing with crime/social responsibility projects. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P1 21 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Impact of inequality and poverty on 8 businesses Max 32 Impact of piracy and counterfeiting 12 Ways in which businesses can deal with 10 crime Social responsibility projects 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P1 22 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BUSINESS OPERATIONS (PRODUCTION FUNCTION) 6.1 Introduction √ - Production planning ensures that resources are used efficiently. √ - Routing, scheduling and loading are important steps in production planning. √ - Quality control ensures that products meet the required standards. - Businesses √ must comply with the OHSA to protect the health and safety of workers. Any other relevant answer related to the advantages of production planning/steps in production planning/importance of quality control/compliance with OHSA. Any (2 x 1) (2) 6.2 Advantages of production planning √√ - Ensures that raw materials/resources are available when needed. √√ - Production is done in the correct sequence, which reduces delays. √√ - Machines and employees are used efficiently, which reduces idle time. √√ - Orders are completed and delivered to customers on time. √√ - Reduces wastage and production costs. √√ - Helps to identify problems in the production process early. √√ - Improves the quality of products. √√ - Increases productivity and profitability. Any other relevant answer related to the advantages of production planning. Max (8) 6.3 Steps in production planning Routing √ - Determines√ the path/route that the product will follow through the production process. √ - Sets out √the sequence/order of operations from raw materials to finished product. √ √ - Identifies the machines/workstations that will be used at each stage. √ √ - Ensures the most efficient and cost-effective route is followed. Any other relevant answer related to routing. Sub-max (4) Scheduling √ √ - Determines the time needed to complete each task/operation. √ √ - Sets the starting and completion dates/times for each activity. √ √ - Ensures that products are completed by the delivery date. √ √ - Tools such as Gantt charts/timetables may be used to schedule tasks. Any other relevant answer related to scheduling. Sub-max (4) Loading √ √ - Allocates work/tasks to specific machines/workers/departments. √ - Ensures that the√workload is evenly spread so that no machine/worker is overloaded/idle. Copyright reserved Please turn over

Business Studies/P1 23 Hlayiso/Mock 2026 NSC – Marking Guidelines √ √ - Takes into account the capacity of machines and workers. √ √ - Prevents bottlenecks in the production process. Any other relevant answer related to loading. Sub-max (4) Max (12) 6.4 Importance of quality control √ √ - Ensures that products meet the required standards/specifications. √ √ - Defective products are identified before they reach customers. √ √ - Reduces the number of returns/complaints from customers. √ √ - Builds customer satisfaction and loyalty. √ √ - Improves the image/reputation of the business. √ √ - Reduces wastage/production costs as errors are corrected early. √ √ - Gives the business a competitive advantage over its competitors. √ √ - Ensures compliance with legal/safety requirements, e.g. SABS standards. Any other relevant answer related to the importance of quality control. Max (10) 6.5 Ways in which businesses can comply with the OHSA √ - Provide and maintain√ a safe working environment that is without risk to the health of employees. √ √ - Ensure that machinery and equipment are safe and regularly maintained. √ √ - Provide personal protective equipment/clothing free of charge. √ √ - Train employees on health and safety procedures. √ - Appoint health √ and safety representatives where there are more than 20 employees. √ √ - Display safety signs and keep first-aid kits/fire extinguishers available. √ - Report incidents/injuries √ to an inspector of the Department of Employment and Labour. √ √ - Identify hazards and take steps to eliminate or reduce them. √ √ - Inform employees about dangers in the workplace and how to avoid them. Any other relevant answer related to ways in which businesses can comply with the OHSA. Max (10) Copyright reserved Please turn over

Business Studies/P1 24 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.6 Conclusion - Effective √√ production planning helps businesses to deliver quality products on time. - Quality √√ control protects the reputation of the business and builds customer loyalty. - Compliance √√ with the OHSA protects employees and helps the business to avoid penalties. Any other relevant answer related to the advantages of production planning/steps in production planning/importance of quality control/compliance with OHSA. Any (1 x 2) (2) [40] QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Advantages of production planning 8 Steps in production planning 12 Max 32 Importance of quality control 10 Ways to comply with the OHSA 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved