Business Studies Grade 11 P2 November Mock 2026 Memo (Eng)

hlayiso mock exams Practice Series: Grade 11 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 11 BUSINESS STUDIES P2 NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 22 pages. Copyright reserved Please turn over

Business Studies/P2 2 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this mock examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, √√ recommend, suggest and advise do not usually require much depth; the marks ( ) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of√understanding; ticks are separated, e.g. ’Product development is a √ growth strategy , where businesses introduce new products into existing markets.’ 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P2 3 Hlayiso/Mock 2026 NSC – Marking Guidelines 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Is there an introduction, a body with 2 Structure (L) paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. Analysis and Can the candidate break down the question into 2 interpretation headings/sub-headings and interpret it correctly? All (A) headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. Synthesis (S) Are relevant decisions/facts/responses made? Only 2 relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). Originality (O) Is there evidence of examples, based on recent 2 information/current trends and developments (not older than two years), in any TWO of the four sub-questions? TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P2 4 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A QUESTION 1 √√ 1.1 1.1.1 C √√ 1.1.2 D √√ 1.1.3 B √√ 1.1.4 A √√ 1.1.5 B (5 x 2) (10) √√ 1.2 1.2.1 public √√ 1.2.2 action plan √√ 1.2.3 crisis √√ 1.2.4 storming √√ 1.2.5 table (5 x 2) (10) √√ 1.3 1.3.1 G √√ 1.3.2 C √√ 1.3.3 F √√ 1.3.4 B √√ 1.3.5 D (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P2 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS VENTURES 2.1 Components of a business plan √ - Cover page/Title page √ - Executive summary √ - Description of the business √ - SWOT analysis √ - Marketing plan √ - Production/Operational plan √ - Management plan/Organisational structure √ - Financial plan √ - Legal requirements/Form of ownership Any other relevant answer related to the components of a business plan. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Qualities of a successful entrepreneur √√ - Takes calculated risks. √√ - Is creative/innovative and generates new ideas. √√ - Is passionate/motivated/determined to succeed. √√ - Takes responsibility for his/her decisions and actions. √√ - Has good management and leadership skills. √√ - Is self-confident and has a positive attitude. √√ - Is able to identify business opportunities. √√ - Is persistent and does not give up easily when facing setbacks. Any other relevant answer related to the qualities of a successful entrepreneur. Max (4) Copyright reserved Please turn over

Business Studies/P2 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3 Avenues of acquiring a business 2.3.1 Avenues applied by Thabo AVENUES MOTIVATIONS 1. Buying√√ an existing Thabo bought an existing car wash in Mthatha√ business from its owner, who retired after 20 years. √√ 2. Leasing He rents high-pressure washing machines √ from a supplier for a fixed monthly fee. √√ 3. Outsourcing A security company guards the premises at √ night in terms of a service contract with TCW. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the avenues even if the quotes are incomplete. 3. Do not award marks for the motivation if the avenue was incorrectly identified. Max (6) 2.3.2 Reasons why entrepreneurs may buy an existing business √ - The business already has an established √ customer base and generates income immediately. √ √ - Existing suppliers and supply chains are already in place. √ √ - Trained/Experienced employees are already employed. √ - The business has a track√ record/financial history, which makes it easier to obtain loans. √ √ - Less risk than starting a new business. √ √ - Equipment, premises and systems are already in place. √ √ - The goodwill/reputation of the business is already established. Any other relevant answer related to reasons why entrepreneurs may buy an existing business. Max (4) Copyright reserved Please turn over

Business Studies/P2 7 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.4 Difference between own capital and borrowed capital OWN CAPITAL BORROWED CAPITAL √ √ Funds contributed √ by the owner(s) of Funds borrowed from outside parties, √ the business. e.g. banks/financial institutions. √ √ Does not have to be repaid √ as long Must be√repaid within an agreed as the business exists. period. √ √ No interest is paid, but owners may Interest must √ be paid on the amount receive a share of√the borrowed. profits/dividends. E.g. personal √√ savings/sale of E.g. bank √√loans/overdrafts/mortgage shares. loans. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between own and borrowed capital. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) 2.5 Gantt chart 2.5.1 Gantt chart for BE WEEKS PERSON ACTIVITIES WEEK 1 WEEK 2 WEEK 3 WEEK 4 RESPONSIBLE √ √ Book the Lindiwe √ venue √ √ √ Arrange the Sipho √ catering √ √ Decorate the Lindiwe √ venue Sub-max (2) Sub-max (2) Sub-max (2) NOTE: 1. Award marks for weeks only if the correct weeks are shaded/ticked/marked for an activity. 2. Learners may shade, tick or use an X to indicate the weeks. 3. Award marks for the person responsible only if linked to the correct activity. Max (6) Copyright reserved Please turn over

Business Studies/P2 8 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.6 Importance of a business plan √ √ - Helps the entrepreneur to set clear goals/objectives for the business. √ √ - Used to obtain funding from banks/investors. √ - Helps to identify√strengths/weaknesses/opportunities/threats before the business starts. √ √ - Serves as a guide/road map for the running of the business. √ √ - Helps to determine the viability/feasibility of the business idea. √ √ - Used to measure actual performance against planned targets. √ √ - Helps to identify the resources that the business will need. √ √ - Helps to identify the target market and competitors. Any other relevant answer related to the importance of a business plan. Max (6) 2.7 Ways to handle feedback in a non-aggressive and professional manner √√ - Prepare for possible questions/feedback before the presentation. √√ - Listen carefully to the questions/comments without interrupting. √√ - Remain calm/polite/respectful, even when the feedback is negative. √√ - Thank the audience for their questions/comments. √√ - Rephrase/Repeat a question to make sure that it is understood by everyone. √√ - Answer questions honestly and briefly/to the point. √√ - Admit if you do not know the answer and offer to find out later. √√ - Avoid becoming defensive/arguing with members of the audience. √√ - Maintain eye contact with the audience and use positive body language. Any other relevant answer related to ways to handle feedback in a non-aggressive and professional manner. Max (6) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2 4 2.3.1 6 2.3.2 4 2.4 4 2.5.1 6 2.6 6 2.7 6 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 9 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3: BUSINESS ROLES 3.1 Stages of team development √ - Forming √ - Storming √ - Norming √ - Performing √ - Adjourning/Mourning NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 3.2 Importance of teamwork in the workplace - Team members √√ share knowledge/skills/ideas, which leads to better decisions. √√ - Tasks are completed faster when work is shared. √√ - Improves productivity and the quality of work. √√ - Creates a sense of belonging/unity among employees. √√ - Team members motivate and support each other. √√ - Encourages creativity and innovation. √√ - Reduces conflict as team members learn to respect each other’s views. √√ - Responsibility for results is shared among team members. Any other relevant answer related to the importance of teamwork. Max (6) 3.3 Problem-solving techniques 3.3.1 Problem-solving techniques used by LF TECHNIQUES MOTIVATIONS √√ 1. Brainstorming The manager called a meeting where all employees freely shared as many ideas as √ possible without anyone criticising them. 2. Nominal√√ group Later, each employee privately wrote down his technique or her own ideas, and the group then √ ranked all the ideas to choose the best one. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the techniques even if the quotes are incomplete. 3. Do not award marks for the motivation if the technique was incorrectly identified. Max (6) Copyright reserved Please turn over

Business Studies/P2 10 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.3.2 Steps in the problem-solving process √ - Identify/Define the problem. √ - Gather information about the problem/its causes. √ - Generate possible solutions/alternatives. √ - Evaluate the alternatives and choose the most suitable solution. √ - Develop an action plan to implement the solution. √ - Implement the chosen solution. √ - Monitor and evaluate the implementation of the solution. Any other relevant answer related to the steps in the problem-solving process. NOTE: Accept the steps in any order. (4 x 1) (4) 3.4 Difference between routine thinking and creative thinking ROUTINE THINKING CREATIVE THINKING √ √ Applies old/existing √ thinking patterns Develops new ideas √and unique to new situations. ways of doing things. √ √ Follows set √rules and procedures, Thinks outside the box √ and breaks using logic. away from set rules. Leads to predictable/conventional √√ Leads to unconventional/innovative √√ solutions. solutions. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between routine and creative thinking. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) 3.5 Advantages of creative thinking in the workplace √ √ - Better/Unique solutions are found for complex problems. √ √ - Gives the business a competitive advantage through new products/services. √ √ - Employees are more motivated when their ideas are valued. √ √ - Increases productivity as work methods are improved. √ √ - Helps the business to adapt to changes in the business environment. √ √ - Improves the business’s image as an innovative business. Any other relevant answer related to the advantages of creative thinking in the workplace. Max (4) Copyright reserved Please turn over

Business Studies/P2 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.6 Ways in which businesses can deal with crises in the workplace √ - Assess/Identify √ the real nature of the crisis by making a thorough assessment of the situation. √ √ - Respond immediately/swiftly without panicking or overreacting. √ √ - Plan and prioritise the actions required. √ √ - Obtain expert advice if the crisis falls outside the business’s expertise. √ √ - Communicate with all stakeholders to keep them informed. √ √ - Appoint a spokesperson to handle media enquiries. √ √ - Contain the situation to minimise damage to the business. √ √ - Provide counselling/support to affected employees. √ √ - Draw up a crisis management plan to deal with future crises. Any other relevant answer related to ways in which businesses can deal with crises. Max (6) 3.7 Causes of conflict in the workplace √ √ - Poor communication between managers and employees. √ √ - Different backgrounds/cultures/values of employees. √ √ - Unclear job descriptions/roles that cause confusion about responsibilities. √ √ - Competition for limited resources such as equipment/budgets. √ √ - Unfair treatment/favouritism by managers. √ √ - Personality clashes between employees. √ √ - Lack of recognition/poor working conditions that cause frustration. √ √ - Unrealistic deadlines/heavy workloads that increase stress. √ √ - Lack of trust and cooperation among team members. Any other relevant answer related to the causes of conflict in the workplace. Max (6) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 6 3.3.1 6 3.3.2 4 3.4 4 3.5 4 3.6 6 3.7 6 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 12 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Types of visual aids √ - Slides/Data projector presentations √ - Handouts √ - Graphs/Charts √ - Tables √ - Diagrams/Pictures/Photographs √ - Posters/Flip charts/Whiteboards √ - Videos/Audio-visual clips Any other relevant answer related to types of visual aids. NOTE: Mark the first TWO (2) only. (2 x 1) (2) 4.2 Forms of ownership √√ 4.2.1 Partnership (2) √√ 4.2.2 Sole trader/Sole proprietorship (2) 4.3 Factors to consider when preparing a presentation √ √ - Know the purpose/aim of the presentation. √ √ - Know the audience, e.g. their age/level of knowledge. √ √ - Research the topic thoroughly and use current/reliable information. √ √ - Organise the content logically with an introduction, body and conclusion. √ √ - Choose suitable visual aids that support the content. √ √ - Know the time allocated and plan the length of the presentation accordingly. √ √ - Check the venue/equipment before the presentation. √ √ - Rehearse/Practise the presentation beforehand. Any other relevant answer related to factors to consider when preparing a presentation. Max (4) Copyright reserved Please turn over

Business Studies/P2 13 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.4 Advantages of franchising for the franchisee √ - The franchisee √ uses an established brand name that customers already know. √ √ - Less risk of failure because the business system has been tested. √ √ - The franchisor provides training and ongoing support. √ - The franchisee √ benefits from national advertising paid for/organised by the franchisor. √ √ - Easier to obtain finance from banks for a well-known franchise. √ √ - Bulk buying by the franchisor lowers the cost of stock/supplies. Any other relevant answer related to the advantages of franchising for the franchisee. Max (4) 4.5 Ways to design effective slides √√ - Use a large, easy-to-read font size and style. √√ - Limit the amount of text on each slide, e.g. use key points only. √√ - Use contrasting colours for the text and the background. √√ - Use a consistent design/layout on all slides. √√ - Include relevant graphs/pictures to illustrate key points. √√ - Avoid too many animations/sound effects that distract the audience. √√ - Check spelling and grammar on every slide. √√ - Number the slides and give each slide a clear heading. Any other relevant answer related to ways to design effective slides. Max (6) BUSINESS ROLES 4.6 Major changes that people and businesses have to deal with √ - Unemployment √ - Retrenchment √ - Affirmative action √ - Globalisation √ - HIV/AIDS √ - Technological changes Any other relevant answer related to major changes. NOTE: Mark the first TWO (2) only. (2 x 1) (2) Copyright reserved Please turn over

Business Studies/P2 14 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.7 Stress management 4.7.1 Causes of stress experienced by the agents at KCC √ - Agents work twelve-hour shifts √ - and must answer at least 150 calls per day. - Their supervisor √ often shouts at them in front of colleagues when targets are not met. NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 4.7.2 Ways in which employees can manage stress in the workplace √√ - Develop self-awareness to recognise the signs/causes of stress. √√ - Manage time effectively, e.g. prioritise tasks/use a to-do list. √√ - Take regular breaks and use leave days to rest. √√ - Exercise regularly, eat healthily and get enough sleep. √√ - Talk to a supervisor/mentor/counsellor about problems. √√ - Use relaxation techniques, e.g. deep breathing/meditation. √√ - Set realistic goals and learn to say no to unrealistic demands. Any other relevant answer related to ways in which employees can manage stress. Max (4) 4.8 Impact of globalisation on businesses Positives/Advantages √ √ - Businesses can export to new markets in other countries. √ √ - Access to new technology/skills/ideas from other countries. √ √ - Businesses can import cheaper raw materials , which reduces costs. √ √ - Foreign investment may create opportunities for local businesses. Any other relevant answer related to the positive impact of globalisation. AND/OR Negatives/Disadvantages √ √ - Increased competition from foreign businesses. √ √ - Cheap imports/dumping may force local businesses to close. √ √ - Skilled employees may leave for better opportunities overseas. √ √ - Businesses are exposed to exchange-rate fluctuations that affect prices. Any other relevant answer related to the negative impact of globalisation. NOTE: Mark either positives or negatives or a combination of both. Max (6) Copyright reserved Please turn over

Business Studies/P2 15 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.9 Functions of workplace forums - Promote the interests of√√ all employees in the workplace, whether they are trade union members or not. √√ - Improve efficiency/productivity in the workplace. - Consult with the employer √√ on matters such as restructuring/new work methods/job grading. - Participate in joint decision-making √√ with the employer on certain matters, e.g. disciplinary codes. √√ - Improve communication between management and employees. √√ - Help to resolve conflict before it becomes a serious dispute. √√ - Review/Evaluate performance and suggest improvements. Any other relevant answer related to the functions of workplace forums. Max (6) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 2 4.2.1 2 4.2.2 2 4.3 4 4.4 4 4.5 6 4.6 2 4.7.1 2 4.7.2 4 4.8 6 4.9 6 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P2 16 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C Mark the answer to the FIRST question only. QUESTION 5: BUSINESS VENTURES (FORMS OF OWNERSHIP) 5.1 Introduction √ - A public company may offer its shares to the public. - A private company offers √ limited liability to its shareholders but may not offer shares to the public. - Companies √ must be registered with the CIPC in terms of the Companies Act, 2008. - The choice√of a form of ownership affects the liability, capital and continuity of a business. Any other relevant answer related to characteristics of a public company/advantages and disadvantages of a private company/formation of a company/factors when choosing a form of ownership. Any (2 x 1) (2) 5.2 Characteristics of a public company √√ - The name of the company must end with ’Limited/Ltd’. √√ - It must have at least three directors. √√ - It may offer its shares to the public by issuing a prospectus. √√ - Shares are freely transferable and may be listed on the JSE. √√ - It has a separate legal personality and continuity of existence. √√ - Shareholders have limited liability. √√ - Its annual financial statements must be audited. √√ - It must appoint a company secretary, an auditor and an audit committee. - It is formed√√ by one or more persons who file a Memorandum of Incorporation with the CIPC. Any other relevant answer related to the characteristics of a public company. Max (8) Copyright reserved Please turn over

Business Studies/P2 17 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3 Advantages and disadvantages of a private company Advantages √ - Shareholders √ have limited liability and can only lose the amount they invested. √ - The company√has continuity ; it continues to exist if shareholders die or sell their shares. √ - It has a separate √ legal personality and can own assets/enter into contracts in its own name. √ √ - More capital can be raised than in a sole trader/partnership. √ √ - Can be formed with only one shareholder and one director. √ √ - Financial statements do not have to be published to the public. Any other relevant answer related to the advantages of a private company. Sub-max (6) Disadvantages √ √ - It may not offer its shares to the public , which limits the capital it can raise. √ - Shares are not√freely transferable and may need the approval of other shareholders. √ √ - Formation is more complex/expensive than for a sole trader/partnership. √ √ - Must comply with the Companies Act, which increases administration costs. √ √ - Profits may be taxed twice: company income tax and dividends tax. √ √ - Directors may not always act in the best interests of the shareholders. Any other relevant answer related to the disadvantages of a private company. Sub-max (6) Max (12) 5.4 Procedure for the formation of a company √ √ - One or more persons (incorporators) decide to form a company. √ - Reserve the name of the company √ with the Companies and Intellectual Property Commission (CIPC). √ - Draw up a Memorandum √ of Incorporation (MOI), either the standard or a customised MOI. √ √ - The MOI must be signed by each incorporator. √ - File a Notice of Incorporation √ with the CIPC , together with a copy of the MOI and the prescribed fee. √ √ - Provide details of the directors , with copies of their identity documents. √ √ - The CIPC registers the company and issues a registration certificate. √ - The company √ comes into existence on the date stated on the registration certificate. √ - A public company √ that wants to raise capital from the public must issue a prospectus. Any other relevant answer related to the procedure for the formation of a company. Max (10) Copyright reserved Please turn over

Business Studies/P2 18 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.5 Factors to consider when choosing a form of ownership √ √ - The amount of capital needed and how it will be raised. √ √ - The extent of the liability of the owners (limited/unlimited). √ √ - Continuity of the business if an owner dies/leaves. √ √ - Legal requirements/costs for forming and running the business. √ - Management √ and control, e.g. whether the owner wants to make all decisions. √ √ - Taxation that applies to each form of ownership. √ √ - The size and nature of the business. √ √ - The number of owners and how profits will be shared. Any other relevant answer related to factors to consider when choosing a form of ownership. Max (10) 5.6 Conclusion - Companies offer√√ limited liability and continuity, but must comply with the Companies Act. - Entrepreneurs √√ must follow the correct procedure to register a company with the CIPC. - Choosing √√ the right form of ownership contributes to the success of the business. Any other relevant answer related to characteristics of a public company/advantages and disadvantages of a private company/formation of a company/factors when choosing a form of ownership. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 19 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Characteristics of a public company 8 Advantages and disadvantages of a private 12 Max 32 company Procedure for the formation of a company 10 Factors when choosing a form of ownership 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P2 20 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BUSINESS ROLES (ETHICS AND PROFESSIONALISM) 6.1 Introduction - Ethics refers to what is morally right or wrong,√while professionalism refers to the behaviour expected in a specific occupation. √ - Theories of ethics guide managers when making decisions in the workplace. - Businesses must conduct √ professional, responsible, ethical and effective business practice. √ - Ethical businesses earn the trust of their stakeholders. Any other relevant answer related to ethics and professionalism/theories of ethics/business practice/benefits of ethical business practice. Any (2 x 1) (2) 6.2 Difference between ethics and professionalism ETHICS PROFESSIONALISM √ Refers to moral √ principles that guide Refers to√the behaviour, skills and behaviour. qualities expected √ in a specific profession. √ Determines what √ is right or wrong in Determines what √ is appropriate or a given situation. inappropriate √ behaviour in the workplace. √ Based on values/beliefs √ of Based on the codes√of √ society/the business. conduct/standards of a profession. E.g. not using business √√ funds for E.g. arriving on time and √√dressing personal gain. appropriately for work. Sub-max (4) Sub-max (4) Any other relevant answer related to the difference between ethics and professionalism. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (8) Copyright reserved Please turn over

Business Studies/P2 21 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.3 Theories of ethics Consequential theory √ √ - An action is judged as good or bad depending on its outcome/consequences. √ √ - If the expected result is good, it is ethically right to do it. √ √ - If the expected result is bad, it is ethically wrong to do it. √ - Businesses should generate the greatest √ value/benefit for society while harming as few people as possible. Any other relevant answer related to the consequential theory. Sub-max (6) The rights approach √ √ - Focuses on the rights of individuals to be treated with respect and dignity. √ - Basic human√ rights, e.g. the right to life/freedom/privacy, are identified and protected. √ √ - Businesses should not impose their mission/products on people. √ √ - Employees should not be ill-treated/exploited for any reason. Any other relevant answer related to the rights approach. Sub-max (6) Max (12) 6.4 Ways in which professional, responsible, ethical and effective business practice should be conducted √ √ - Treat all stakeholders fairly and with respect. √ √ - Draw up a code of ethics/conduct and ensure that all employees follow it. √ √ - Be honest/transparent in all business dealings. √ √ - Pay taxes and comply with all legislation. √ √ - Train employees on ethical and professional behaviour. √ √ - Deliver quality products/services at fair prices. √ √ - Protect the environment and use resources responsibly. √ √ - Respect the confidentiality of customer and employee information. √ √ - Take disciplinary action against unethical behaviour. Any other relevant answer related to ways in which professional, responsible, ethical and effective business practice should be conducted. Max (10) 6.5 Benefits of ethical business practice √ √ - Builds a good image/reputation for the business. √ √ - Attracts and retains customers , which increases sales/profits. √ √ - Attracts investors who prefer to invest in ethical businesses. √ √ - Attracts and retains skilled employees , reducing staff turnover. √ √ - Employees are more motivated/loyal , which increases productivity. √ √ - Avoids fines/legal action for non-compliance with legislation. √ √ - Improves relationships with suppliers and the community. √ √ - Contributes to the long-term sustainability of the business. Any other relevant answer related to the benefits of ethical business practice. Max (10) Copyright reserved Please turn over

Business Studies/P2 22 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.6 Conclusion √√ - Ethics and professionalism are both necessary for a successful business. √√ - Theories of ethics help managers to make fair and responsible decisions. √√ - Ethical businesses build trust and are sustainable in the long term. Any other relevant answer related to ethics and professionalism/theories of ethics/business practice/benefits of ethical business practice. Any (1 x 2) (2) [40] QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Difference between ethics and 8 professionalism Max 32 Theories of ethics 12 Professional, responsible, ethical and 10 effective business practice Benefits of ethical business practice 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved