L2 English FAL Business letters

ENGLISH FAL LEVEL 2 S WILKEN MALUTI TVET COLLEGE BETHLEHEM CAMPUS Downloaded from hlayiso.com

BUSINESS LETTERS  You need to know 2 types of business letters:  Letter of COMPLAINT  &  Letter of ENQUIRY Downloaded from hlayiso.com

WHAT INFORMATION SHOULD APPEAR IN YOUR PARAGRAPHS? complaint enquiry  •1st paragraph: introduce  •1st paragraph: introduce yourself and give reason for your letter. yourself and give reason for your letter.  •2nd paragraph: provide all  •2nd paragraph: state what you detail regarding complaint e.g. dates, want to enquire about. Ask questions. names, places. State the problem Be very specific on what information clearly and what you want to be done you want. about it.  •3rd paragraph: Thank the reader  •3rd paragraph: Thank the reader for answering your questions. Downloaded from hlayiso.com of your letter for paying attention to the matter.

LAYOUT OF A BUSINESS LETTER 1ST ADDRESS:  House number and street name 10 Sunny Street  Area Eureka  TOWN/CITY BETHLEHEM  Postal Code: 9700  PLEASE PAY CAREFUL ATTENTION TO UPPER AND LOWER CASE!!  YOUR NAME DOES NOT APPEAR HERE, BECAUSE IT APPEARS AT THE BOTTOM OF THE LETTER!!!  Then follows the date written out in full. Downloaded from hlayiso.com

2ND ADDRESS Appears against the left margin. NAME OF PERSON (who is going to read your letter - if you know who it is) Position of the above-mentioned person Street name Area TOWN/CITY Postal Code Downloaded from hlayiso.com AGAIN PLEASE PAY CAREFUL ATTENTION TO UPPER AND LOWER CASE!!!

SALUTATION  Sir/Madam (NOT dear!)  COMPLAINT/ENQUIRY Downloaded from hlayiso.com

ENDING  Yours faithfully  Signature  YOUR INITIALS AND SURNAME  PLEASE PAY CAREFUL ATTENTION TO THE USE OF UPPER AND LOWER CASE!!!  THE REASON FOR YOUR INITIALS AND SURNAME AT THE BOTTOM IS SO THAT THE PERSON WHO READS YOUR LETTER CAN SEE WHO WROTE IT. Not all Downloaded from hlayiso.com signatures are legible (can be read).