MacMillan L2 English FAL Module 1

English: First Additional Language NQF 2 Downloaded from hlayiso.com English FAL NQF Level 2

Communication Module 1 Downloaded from hlayiso.com English FAL NQF Level 2

Overview • The communication process • Barriers • Channels • Categories • Principles • Language pillars: Understanding words • Dictionaries and search engines • Context • Word attack skills (prefixes, suffixes and origins) • Homophones and homonyms Downloaded from hlayiso.com English FAL NQF Level 2

Communication Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Communication Communication is the process through which you pass on information, or express your thoughts to someone, by speaking or writing. Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Elements of communication • Sender and receiver • Message via a channel • Feedback Message Channel Mathematics NQF Level 2 Feedback Receiver Sender Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.1 Module 1 Test your knowledge of this section by completing Learning activity 1.1 on page 3 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Ineffective communication Ineffective communication Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Ineffective communication • Communication is ineffective if the receiver does not receive or understand the message. Mathematics NQF Level 2 Sender Receiver Downloaded from hlayiso.com English FAL NQF Level 2

Barriers to effective communication Physical Physiological Psychological Perceptual Semantic PLANT Mathematics NQF Level 2 Praying hands or a High five? Downloaded from hlayiso.com English FAL NQF Level 2

Barriers to effective communication Physical Physiological Psychological Perceptual Semantic Barriers to effective communication Noise Inability to hear and/or see Anger and aggression Culture Use of slang and jargon Lack of wi-fi or Poor health, Fear Personality Inability to speak cell phone including pain a language reception and discomfort Music being Inability to use Extreme Age Ambiguous played too loud tools such as depression words pens or computers (because of a disability) Stolen electric Effects of Being extremely Racism/sexism/ Not being able Mathematics cables NQF Level 2 medication shy ageism, other to read or write forms of Discrimination Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.2 Module 1 Test your knowledge of this section by completing Learning activity 1.2 on page 5 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Channels of communication A channel of communication is the medium you use to pass on information to someone: a written letter, a telephonic conversation. • People are channels of communication Mathematics NQF Level 2 Voice or Words Body Language (written and spoken) Downloaded from hlayiso.com English FAL NQF Level 2

Channels of communication • Documents are channels of communication Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Channels of communication • Electronic devices are channels of communication Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Channels of communication can be: • Formal or informal • Verbal or non-verbal Channels of communication Formal Informal Verbal Non-verbal A formal, printed A text message to your Any printed or spoken Pictures or symbols invitation to a function friends telling them information used in an invitation or such as a wedding about a party other document An interview for a job A group discussion in Websites Body language that class Menus at restaurants reveals that you are happy (jumping up and down with a big smile on your face) Mathematics NQFTheLevel A debate 2 you emojis that The finance minister’s Your tone of voice A vote of thanks after a use when you text budget speech when you let someone debate someone to show how know that you you are feeling disapprove of their actions Downloaded from hlayiso.com English FAL NQF Level 2

Direction of communication • Communication flows through channels in these directions: Down Down Up Up Manager Mathematics NQF Level 2 Horizontal Employee Employee Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.3 Module 1 Test your knowledge of these sections by completing Learning activity 1.3 on page 6 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Categories of communication Interpersonal Extra-personal communication communication Communication Mass Intra-personal When a person amongst small communication communication communicates, not groups of people to a person, but to Communication When a person something directed towards communicates technological such as large groups of within herself (inner an ATM, or to Mathematics NQF Level 2 people dialogue) something such as a pet Downloaded from hlayiso.com English FAL NQF Level 2

More about categories of communication Interpersonal Intrapersonal Mass (Verbal and non-verbal) A ‘WhatsApp’ message sent to a In your mind, running through Pamphlets, flyers, circulars group of friends giving details of the list of things you have to do a function today Chatting with friends during Thinking positive thoughts to Television and radio break at college motivate yourself advertisements Discussing a Maths concept that Thinking about different Billboard advertising you do not understand with the solutions to a problem and then lecturer deciding on one Talking to your parents about As an athlete, telling yourself to Public notices broadcast at your plans to work at the end of carry on, even though you are stadiums where big events such the semester tired as the Soccer, Rugby or Cricket Mathematics NQF Level 2 World Cup are held Picking up, from her body Looking at your marked exam A celebrity tweet going out to language, that your best friend paper, thinking about where you millions of followers is upset about something and went wrong, and telling yourself asking her about it what you need to do better next time Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.4 Module 1 Test your knowledge of these sections by completing Learning activity 1.4 on page 7 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Principles of effective communication It’s as easy as ABC! udience rief lear Mathematics on’tNQF Level 2 ffective (achieve purpose) Downloaded from hlayiso.com English FAL NQF Level 2

Another way of remembering the principles WHO do you communicate with? • Audience – have you adapted your communication to suit your audience? WHAT do you communicate? • Message – is your message clear and understandable? WHY do you communicate? • Purpose – have you achieved the purpose of your message? Then your communication is effective. WHEN do you communicate? • Your message must be timeous so that it makes sense and is effective (achieves its purpose). Mathematics NQF Level 2 HOW do you communicate? • You communicate effectively. You keep your message brief, clear and appropriate. This also has to do with channels and categories. Choose the best channel (would an email, letter, telephone call or Facebook post best achieve the purpose of your communication?). Decide whether the message is just for a colleague (interpersonal communication), or for all your business contacts (mass communication). Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.5 Module 1 Test your knowledge of these sections by completing Learning activity 1.5 on page 8 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Words and their meanings Work out the meaning: • Use a dictionary or search engine • Look at the context in which the word is used • Use word attack skills • Look at the root word • Does the word have a prefix or suffix • Work out the meaning prefix re cycle Mathematics NQF Level 2 root word Downloaded from hlayiso.com English FAL NQF Level 2

Learning activities 1.6 and 1.7 Module 1 Test your knowledge of these sections by completing Learning activities 1.6 and 1.7 on pages 9 and 10 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Prefixes and suffixes Prefix Root word Suffix resend send sender heartbreak break breakable hemisphere sphere spherical misbehave behave behaviour triangle angle angular semi-sweet sweet sweetener second-hand hand handful unprotected protect protection Mathematics antisocial NQF Levelsocial 2 sociable Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.8 Module 1 Test your knowledge of this section by completing Learning activity 1.8 on page 12 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Homophones and homonyms Homophones Homonyms red and read address rose and rows bark, bat, bear steel and steal check, chill, cool there and their draw through and threw fan, frame weak and week present, press weather and whether saw, spring, star wonder and wander tip, trip Mathematics yolk and yoke NQF Level 2 unit Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 1.9 Module 1 Test your knowledge of this section by completing Learning activity 1.9 on page 13 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Summary of Module 1 In this module you arranged information using diagrams, flow charts, tables and a tree diagram. You can use a diagram like the one that follows to organise information and show how things are connected. It is called an organisational chart and contains a summary of what you learnt in this module. The heading in the top box reflects the topic of this module. The two boxes below that contain the most important headings (or ideas). The levels after those are sub-headings (and examples). An organisational chart that shows levels of importance or seniority, is also called a hierarchy. Mathematics If a NQF diagram like Levelthe this shows 2 levels and relationships of employees in a company, such as a college, with the most senior employee such as the Chief Executive Officer or the Principal at the top, it is called an organogram. Downloaded from hlayiso.com English FAL NQF Level 2

Summary continued… Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

Formative assessment Module 1 Test your knowledge of Module 1 by completing the Formative assessment on page 14 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

VIDEO: Communication Mathematics NQF Level 2 Downloaded from hlayiso.com English FAL NQF Level 2

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