Business Studies Grade 10 P1 November Mock Exam 2 2026 Memo

Mock hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 BUSINESS STUDIES P1 NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 25 pages. Copyright reserved Please turn over

Business Studies/P1 2 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this mock examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, √√ recommend, suggest and advise do not usually require much depth; the marks ( ) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of√understanding; ticks are separated, e.g. ’Product development is a √ growth strategy , where businesses introduce new products into existing markets.’ 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P1 3 Hlayiso/Mock 2026 NSC – Marking Guidelines 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Is there an introduction, a body with 2 Structure (L) paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. Analysis and Can the candidate break down the question into 2 interpretation headings/sub-headings and interpret it correctly? All (A) headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. Synthesis (S) Are relevant decisions/facts/responses made? Only 2 relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). Originality (O) Is there evidence of examples, based on recent 2 information/current trends and developments (not older than two years), in any TWO of the four sub-questions? TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P1 4 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A QUESTION 1 √√ 1.1 1.1.1 C √√ 1.1.2 A √√ 1.1.3 C √√ 1.1.4 B √√ 1.1.5 D (5 x 2) (10) √√ 1.2 1.2.1 data √√ 1.2.2 line-and-staff √√ 1.2.3 controlling √√ 1.2.4 lease √√ 1.2.5 quality assurance (5 x 2) (10) √√ 1.3 1.3.1 G √√ 1.3.2 C √√ 1.3.3 E √√ 1.3.4 F √√ 1.3.5 B (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P1 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Components of the micro environment √ - Vision √ - Mission statement √ - Goals/Objectives √ - Strategies √ - Organisational resources √ - Management and leadership √ - Business functions √ - Organisational structure √ - Organisational culture Any other relevant answer related to the components of the micro environment. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Purpose of organisational culture √ - Shapes the√ shared values, beliefs and attitudes of the people in the business. √ - Determines√ how things are done in the business/the ’personality’ of the business. √ √ - Influences the behaviour of employees towards customers and one another. √ √ - A positive culture motivates employees , which increases productivity. √ √ - Helps new employees to fit in and understand what is expected of them. √ √ - Gives the business an identity that makes it different from competitors. Any other relevant answer related to the purpose of organisational culture. Max (4) Copyright reserved Please turn over

Business Studies/P1 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3 Macro environment 2.3.1 Components of the macro environment that pose challenges to GT COMPONENTS MOTIVATIONS 1. Economic √√ The increase in fuel prices√this year has environment reduced the profits of GT. 2. Legal/Political √√ New regulations require all minibus taxis to be environment fitted with √ tracking devices by the end of 2027. 3. Physical/Natural √√ Heavy floods washed √ away a bridge on one of environment its routes in February. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the components even if the quotes are incomplete. 3. Do not award marks for the motivation if the component was incorrectly identified. 4. Accept ’legal’ OR ’political’ for the second quote. 5. Accept ’technological’ for the second quote only if the learner links it to the new technology GT must install; legal/political is the preferred answer. Max (6) 2.3.2 Ways in which GT can deal with the challenges Economic environment (increase in fuel prices) √√ - Increase taxi fares slightly to cover the higher fuel costs. √√ - Service the taxis regularly/Buy fuel-efficient vehicles to use less fuel. √√ - Plan routes/trips carefully so that fuel is not wasted. Any other relevant answer related to ways to deal with the economic challenge. Sub-max (2) Legal/Political environment (tracking devices) - Budget/Save √√ money now so that the devices can be installed before the deadline. - Negotiate group √√discounts with suppliers of tracking devices through the taxi association. - Use the tracking √√ devices to monitor drivers and improve the safety of passengers. Any other relevant answer related to ways to deal with the legal/political challenge. Sub-max (2) Physical/Natural environment (floods) √√ - Use an alternative route until the bridge is repaired. √√ - Insure the taxis against damage caused by natural disasters. √√ - Inform passengers in advance about route changes/delays. Copyright reserved Please turn over

Business Studies/P1 7 Hlayiso/Mock 2026 NSC – Marking Guidelines Any other relevant answer related to ways to deal with the physical/natural challenge. Sub-max (2) NOTE: 1. Award marks only for recommendations that match a challenge identified in QUESTION 2.3.1. 2. Accept a relevant recommendation for ’technological’ if it was accepted in QUESTION 2.3.1. Max (4) 2.4 Relationship between the micro, market and macro environments √ - The three √ environments do not operate in isolation ; a change in one affects the others. √ - The business has full control over the micro environment, limited/some influence over√the market environment and no control over the macro environment. √ - The micro environment depends on √ the market environment for customers/suppliers/intermediaries. √ - Changes in the macro environment, e.g. higher interest rates, affect both the market environment √ (customers spend less) and the micro environment (costs increase). √ - Competitors in the market environment may√force the business to change its strategies/prices in the micro environment. √ - The business uses information about√the market and macro environments to plan its vision, goals and strategies. √ - Decisions in the micro environment, e.g. employing √ workers/paying taxes, contribute to the economy/macro environment. Any other relevant answer related to the relationship between the micro, market and macro environments. Max (6) Copyright reserved Please turn over

Business Studies/P1 8 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.5 Difference between the public sector and the private sector PUBLIC SECTOR PRIVATE SECTOR Businesses√ are owned and Businesses √ are owned and controlled by the√ controlled by private √ government/state. individuals/shareholders. √ √ The main aim is to provide√services The main aim√ is to make a profit for to the community/citizens. the owners. Financed √√by taxes/government Financed by the√√owners’ funds. capital/loans. √√ √√ E.g. Eskom/Transnet/SAPO. E.g. Shoprite/Pick n Pay/Capitec. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between the public and the private sector. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. 3. Award a maximum of TWO (2) marks if the difference is not clear/only one sector is explained. Max (4) 2.6 Importance of the formal sector for the South African economy √ √ - Creates many permanent/secure jobs , which reduces unemployment. √ - Pays taxes to √ SARS , which the government uses to provide services to the community. √ √ - Contributes the largest share to economic growth/the GDP of the country. √ - Must comply√with legislation, e.g. labour laws, which protects employees and consumers. √ √ - Provides training/skills development for employees. √ √ - Exports goods to other countries and earns foreign exchange. √ √ - Supplies goods/stock to businesses in the informal sector. √ √ - Attracts investment from local and foreign investors. Any other relevant answer related to the importance of the formal sector. Max (6) Copyright reserved Please turn over

Business Studies/P1 9 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.7 Importance of an organisational structure √ √ - Shows the lines of authority and responsibility in the business. √ √ - Employees know to whom they must report and who reports to them. √ √ - Shows how tasks are divided between departments/employees. √ √ - Improves communication between different levels/departments. √ √ - Prevents duplication of tasks , which saves time and money. √ √ - Helps management to co-ordinate the activities of the business. √ √ - Makes it easier to delegate tasks and responsibilities. √ √ - An organogram gives a clear picture of the structure of the business. Any other relevant answer related to the importance of an organisational structure. Max (6) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2 4 2.3.1 6 2.3.2 4 2.4 6 2.5 4 2.6 6 2.7 6 TOTAL 40 Copyright reserved Please turn over

Business Studies/P1 10 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3: BUSINESS OPERATIONS 3.1 Methods of carrying out public relations √ - Advertising √ - Press releases/Media releases √ - Sponsorships, e.g. of sport events √ - Social responsibility projects/Donations √ - Newsletters/Annual reports √ - Social media/Website √ - Exhibitions/Trade shows/Open days √ - Public speeches/Press conferences Any other relevant answer related to methods of carrying out public relations. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 3.2 Difference between internal and external public relations INTERNAL PUBLIC RELATIONS EXTERNAL PUBLIC RELATIONS √ √ Builds good relationships with people Builds good relationships with people inside the business, e.g. √ outside the business, e.g. √ employees/management. customers/suppliers/the community. Uses methods such as staff Uses methods such as press √√ meetings/newsletters/notice √√ releases/advertising/sponsorships. boards. √ √ Aims to improve √ employee morale Aims to create a positive √ image of and loyalty. the business in public. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between internal and external public relations. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) 3.3 Levels of management 3.3.1 Levels of management in KHG PERSON LEVEL OF MANAGEMENT √√ (a) Mr Khumalo Top management √√ (b) Ms Peters Middle management √√ (c) Sipho Lower management NOTE: Accept ’strategic’, ’tactical/functional’ and ’operational/supervisory’ level respectively. (3 x 2) (6) Copyright reserved Please turn over

Business Studies/P1 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.3.2 Responsibilities of middle management √ - Puts the plans/strategies √ of top management into action in their departments. √ √ - Makes tactical/medium-term decisions for their departments. √ - Acts as a link between √top and lower management by passing on information both ways. √ √ - Allocates resources/tasks to lower management. √ - Monitors the performance √ of lower management and reports to top management. Any other relevant answer related to the responsibilities of middle management. NOTE: Do not award marks if the level identified in QUESTION 3.3.1(b) is incorrect. Max (4) 3.4 Correlation between management and the success of a business √ √ - Good managers plan properly , so the goals of the business are achieved. √ - Effective organising ensures√ that resources are used efficiently , which reduces costs and increases profit. √ √ - Managers who lead/motivate employees well increase productivity. √ - Regular control/monitoring √ helps managers to identify problems early and take corrective action. √ - Good decision-making √ helps the business to take advantage of opportunities. √ - Poor management may lead √ to wasted resources/low morale , which may cause the business to fail. √ √ - Managers who adapt quickly to change keep the business competitive. Any other relevant answer related to the correlation between management and the success of a business. Max (6) 3.5 Qualities of a good leader √√ - Has a clear vision and is able to share it with followers. √√ - Communicates clearly and listens to followers. √√ - Is honest/has integrity and leads by example. √√ - Inspires/Motivates others to achieve goals. √√ - Is confident and makes decisions without delay. √√ - Takes responsibility/is accountable for own actions and mistakes. √√ - Shows empathy/respect towards followers. √√ - Is flexible and adapts to change. Any other relevant answer related to the qualities of a good leader. Max (4) Copyright reserved Please turn over

Business Studies/P1 12 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.6 Sources of finance √√ 3.6.1 Hire purchase/Instalment sale (agreement) (2) √√ 3.6.2 Trade credit/Credit from suppliers/Open account (2) 3.7 Impact of the Consumer Protection Act (CPA) on businesses Positives/Advantages √ - Businesses√that treat consumers fairly build customer loyalty and a good reputation. √ - Encourages businesses to improve √ the quality/safety of products , which reduces complaints/returns. √ - Honest labelling/advertising √ builds trust between the business and its customers. √ √ - Creates fair competition , as all businesses must follow the same rules. √ √ - Consumers who are confident are more likely to buy. Any other relevant answer related to the positive impact of the CPA on businesses. AND/OR Negatives/Disadvantages √ √ - Businesses must accept returns of defective goods , which increases costs. √ √ - Labelling products with full information/in plain language increases costs. √ √ - Training employees to understand the CPA takes time and money. √ √ - Businesses may be fined if they do not comply with the Act. √ - Consumers may√ abuse their rights, e.g. return goods that were damaged by themselves. √ √ - More administration/record-keeping is needed. Any other relevant answer related to the negative impact of the CPA on businesses. Max (8) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 4 3.3.1 6 3.3.2 4 3.4 6 3.5 4 3.6.1 2 3.6.2 2 3.7 8 TOTAL 40 Copyright reserved Please turn over

Business Studies/P1 13 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Socio-economic issues (illegal business activities) √√ 4.1.1 Pyramid scheme/Ponzi scheme (2) √√ 4.1.2 Bootlegging/Illegal (unlicensed) liquor trading (2) √√ 4.1.3 Money laundering (2) 4.2 Threats 4.2.1 Threats that MFP faces √ - A large supermarket chain has started to grow its own vegetables. √ - Thieves stole the irrigation pipes on the farm of MFP twice this year. NOTE: 1. Only award marks for responses that are quoted from the scenario. 2. Do not award marks for ’bought a refrigerated truck’ (strength) or ’customers have asked for organic vegetables’ (opportunity). (2 x 1) (2) 4.2.2 Ways in which MFP can deal with the threats Supermarket chain grows its own vegetables - Find new customers,√√e.g. other supermarkets/restaurants/schools/fresh produce markets. - Offer better √√ quality/lower prices than the supermarket’s own vegetables. √√ - Sign long-term supply contracts with other customers. √√ - Supply organic vegetables that the supermarket does not grow. Any other relevant answer related to ways to deal with the loss of a customer/competition. Sub-max (2) Theft of irrigation pipes - Install security √√ measures, e.g. fences/alarms/cameras/security guards. √√ - Insure the equipment against theft. √√ - Mark the pipes/equipment so that they can be identified. √√ - Work with the community/police/farm watch to report crime. Any other relevant answer related to ways to deal with crime/theft. Sub-max (2) Copyright reserved Please turn over

Business Studies/P1 14 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTE: Award marks only for a recommendation that matches a threat quoted in QUESTION 4.2.1. Max (4) 4.3 Impact of piracy on businesses √ - Businesses √ lose sales/income because consumers buy cheaper illegal copies. √ √ - The image of the business/brand may be damaged by poor-quality copies. √ - Businesses spend money√ on legal action to protect their copyright/trademarks. √ √ - Less money is available for research and the development of new products. √ √ - Businesses may have to retrench employees because of lower profits. √ √ - Legal businesses cannot compete with the low prices of pirated goods. Any other relevant answer related to the impact of piracy on businesses. Max (4) 4.4 Components of the market environment (a) Intermediaries √ - Businesses, e.g. wholesalers/retailers/agents, √ that help to distribute products from the producer to the consumer. √ √ - They bridge the gap between the producer and the consumer. √ - They may√ provide services such as transport/storage/advertising to the business. Any other relevant answer related to intermediaries. Sub-max (2) (b) Non-governmental organisations (NGOs)/Civil society √ - Non-profit organisations, e.g. Gift of the √ Givers/Greenpeace, that work for the good of the community/environment. √ √ - They may put pressure on businesses to act ethically/responsibly. √ √ - They may partner with businesses in social responsibility projects. Any other relevant answer related to NGOs/civil society. Sub-max (2) Max (4) Copyright reserved Please turn over

Business Studies/P1 15 Hlayiso/Mock 2026 NSC – Marking Guidelines BUSINESS OPERATIONS 4.5 Rights of consumers in terms of the National Credit Act √ - The right to apply for credit. √ - The right to be protected against unfair discrimination when applying for credit. √ - The right to receive reasons why an application for credit was refused. - The right to√receive information in an official language/plain and understandable language. √ - The right to receive a copy of the credit agreement. √ - The right to receive regular statements of account. √ - The right to have information about their credit record kept confidential. - The right√to be informed before negative information is reported to a credit bureau. √ - The right to pay off/settle the debt early. Any other relevant answer related to the rights of consumers in terms of the NCA. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 4.6 Importance of stock control √ - Ensures that√enough stock is available so that production/sales are not interrupted. √ √ - Prevents over-stocking , which ties up money/working capital. √ √ - Reduces the risk of theft/damage/losses as stock is checked regularly. √ √ - Reduces storage costs as only the necessary stock is kept. √ √ - Prevents stock from becoming outdated/expired before it is sold. √ √ - Helps the business to know when to re-order and how much to order. √ √ - Customers are satisfied because products are always available. Any other relevant answer related to the importance of stock control. Max (6) Copyright reserved Please turn over

Business Studies/P1 16 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.7 Business functions that apply to PP BUSINESS MOTIVATIONS FUNCTIONS 1. Human resources √√ Mrs Pillay interviewed five candidates before √ she function appointed two new graphic designers. 2. Public√√ relations PP sponsored printed banners for the local school’s function sports day and √ sent a press release to the community newspaper. 3. General Mrs Pillay set a goal to increase sales by 15% next √ year management √√ and divided the work among her three supervisors. function Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the functions even if the quotes are incomplete. 3. Do not award marks for the motivation if the function was incorrectly identified. 4. Do not accept ’marketing’ for the second quote; sponsorships and press releases are public relations methods. Max (6) 4.8 Difference between data and information DATA INFORMATION √ Raw/unprocessed facts and figures √ Data that has been √ that have not been organised. processed/organised √ so that it is meaningful. √√ √√ Has little meaning on its own. Is useful for decision-making. E.g. the amounts√√ on individual cash E.g. a report that √√shows the total register slips. monthly sales. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between data and information. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) [40] Copyright reserved Please turn over

Business Studies/P1 17 Hlayiso/Mock 2026 NSC – Marking Guidelines BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1.1 2 4.1.2 2 4.1.3 2 4.2.1 2 4.2.2 4 4.3 4 4.4 4 4.5 4 4.6 6 4.7 6 4.8 4 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P1 18 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C Mark the answer to the FIRST question only. QUESTION 5: BUSINESS ENVIRONMENTS (CONTEMPORARY SOCIO-ECONOMIC ISSUES) 5.1 Introduction - Socio-economic √ issues are social and economic problems in society that affect businesses. √ - Strikes and political disturbances disrupt the operations of businesses. √ - Poverty and inequality reduce the spending power of consumers. - Inclusive businesses √ treat all employees fairly and make use of a diverse workforce. Any other relevant answer related to reasons why socio-economic issues pose a challenge/strikes/political disturbances/poverty and inequality/promoting inclusivity. Any (2 x 1) (2) 5.2 Reasons why socio-economic issues pose a challenge to businesses √√ - Reduce the spending power of consumers, which lowers sales. √√ - Increase the costs of businesses, e.g. security/insurance/medical costs. √√ - Reduce the productivity of employees, e.g. because of illness/absenteeism. √√ - Lead to a shortage of skilled/healthy employees. √√ - Disrupt business operations, e.g. strikes/political unrest. √√ - Discourage local and foreign investors from investing in the country. - Businesses are expected to√√ help solve these problems through social responsibility programmes. √√ - Businesses have no control over these issues and can only adapt to them. Any other relevant answer related to the reasons why socio-economic issues pose a challenge to businesses. Max (8) Copyright reserved Please turn over

Business Studies/P1 19 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3 Impact of strikes and political disturbances on businesses Strikes √ √ - Production stops/slows down when employees refuse to work. √ √ - Businesses lose sales/income because orders cannot be delivered on time. √ √ - Customers may move to competitors that can supply them. √ √ - Property may be damaged during violent strikes. √ - The relationship√between management and employees is damaged, which lowers morale. √ - Businesses √ may have to pay higher wages after a strike, which increases costs. √ √ - Employees who want to work may be intimidated by striking workers. Any other relevant answer related to the impact of strikes on businesses. Sub-max (6) Political disturbances √ √ - Shops/property may be looted or damaged during unrest/protests. √ √ - Businesses may have to close temporarily , which leads to a loss of income. √ √ - Roads may be blocked, so employees/stock cannot reach the business. √ √ - Investors lose confidence and may invest in other countries. √ √ - Security and insurance costs increase after periods of unrest. √ √ - Uncertainty makes long-term planning difficult for businesses. Any other relevant answer related to the impact of political disturbances on businesses. Sub-max (6) Max (12) 5.4 Impact of poverty and inequality on businesses √ - Poor consumers √ have little money to spend, which reduces the sales of businesses. √ - Consumers √ buy only basic necessities, so businesses that sell luxury goods sell less. √ √ - Poverty may lead to an increase in crime, which increases security costs. √ - Poor communities may have√little access to education, which leads to a shortage of skilled workers. √ √ - Poor health/malnutrition of workers may reduce productivity. √ √ - Inequality may lead to social unrest/strikes that disrupt business operations. √ - Businesses are expected √ to contribute to poverty relief/skills development , which increases costs. √ - Businesses √ may sell cheaper/smaller pack sizes to reach low-income consumers. Any other relevant answer related to the impact of poverty and inequality on businesses. Max (10) Copyright reserved Please turn over

Business Studies/P1 20 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.5 Ways to promote inclusivity in the workplace √ - Appoint/Promote employees fairly √ regardless of race/gender/age/disability/religion. √ √ - Draw up an inclusivity/diversity policy and communicate it to all employees. √ √ - Train employees to respect diversity and avoid discrimination. √ √ - Make the workplace accessible to people with disabilities, e.g. ramps/lifts. √ - Respect the religious/cultural √ practices of employees, e.g. flexible leave for religious holidays. √ √ - Give all employees equal opportunities for training and development. √ √ - Pay equal remuneration for work of equal value. √ √ - Deal with complaints of discrimination quickly and fairly. √ √ - Comply with the Employment Equity Act and set employment equity targets. Any other relevant answer related to ways to promote inclusivity in the workplace. Max (10) 5.6 Conclusion - Businesses cannot control √√ socio-economic issues, but they can plan how to reduce their impact. - Strikes and political disturbances can be very costly, so √√ businesses must keep good relationships with employees and communities. - An inclusive √√workplace helps businesses to use the skills of all South Africans. Any other relevant answer related to reasons why socio-economic issues pose a challenge/strikes/political disturbances/poverty and inequality/promoting inclusivity. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P1 21 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Reasons why socio-economic issues pose 8 a challenge Max 32 Impact of strikes and political disturbances 12 Impact of poverty and inequality 10 Ways to promote inclusivity in the 10 workplace Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P1 22 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BUSINESS OPERATIONS (THE CONCEPT OF QUALITY) 6.1 Introduction - Quality is the √ ability of a product/service to meet the needs and expectations of customers. - Businesses use quality√ control and quality assurance to make sure that standards are met. - Every√business function has quality indicators that show whether it performs well. √ - Good quality helps a business to build a positive image. Any other relevant answer related to the meaning of quality/quality control and quality assurance/quality indicators/importance of quality. Any (2 x 1) (2) 6.2 Meaning of quality √ - Quality is the degree to which√ a product/service satisfies the needs and expectations of customers. √ - It means √ that the product is fit for its purpose and does what it is supposed to do. √ √ - Quality products are reliable/durable and free of defects. √ - Quality is determined √ by the customer, who compares the product with what they expected. √ √ - It includes good value for money and excellent customer service. √ √ - Products must meet set standards, e.g. the requirements of the SABS. Any other relevant answer related to the meaning of quality. Max (6) Copyright reserved Please turn over

Business Studies/P1 23 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.3 Differences between quality control and quality assurance QUALITY CONTROL QUALITY ASSURANCE √ Inspection of the final product to Checks carried out during √ and after the make sure √that it meets the required production process to make sure√that standards. standards are met at every stage. √ √ Detects defects/mistakes√ after the Prevents defects/mistakes √from product has been made. happening in the first place. Done by √quality inspectors/a few √ Is the responsibility √ of every √ people at the end of the process. employee in the business. √ Faulty products are√ Reduces waste/the costs of rework√ rejected/reworked, √ which may because problems are prevented. increase costs. Sub-max (4) Sub-max (4) Any other relevant answer related to the differences between quality control and quality assurance. NOTE: 1. The answer does not have to be in tabular format. 2. The differences must be clear. 3. Award a maximum of FOUR (4) marks if the differences are not clear/only one concept is explained. Max (8) 6.4 Quality indicators of the business functions Purchasing function √ √ - Buys raw materials/stock of the right quality at the best price. √ √ - Selects reliable suppliers who deliver on time. √ √ - Buys the right quantities to avoid shortages and over-stocking. √ √ - Keeps stock in a safe place to prevent theft and damage. √ √ - Follows the purchasing procedure correctly and keeps accurate records. Any other relevant answer related to quality indicators of the purchasing function. Sub-max (4) Marketing function √ √ - Does market research to identify the needs of customers. √ √ - Sets competitive prices that customers are willing to pay. √ √ - Uses effective advertising that reaches the target market. √ √ - Distributes products to the right place at the right time. √ √ - Provides excellent after-sales service and handles complaints quickly. √ - Complies with the Consumer √ Protection Act, e.g. honest advertising/labelling. Any other relevant answer related to quality indicators of the marketing function. Sub-max (4) Public relations function √ √ - Creates and maintains a positive image of the business. √ √ - Responds quickly and honestly to negative publicity and complaints. √ √ - Communicates regularly with the media/community/stakeholders. Copyright reserved Please turn over

Business Studies/P1 24 Hlayiso/Mock 2026 NSC – Marking Guidelines √ √ - Supports social responsibility projects in the community. √ √ - Builds good relationships with employees through internal communication. Any other relevant answer related to quality indicators of the public relations function. Sub-max (4) Max (12) 6.5 Importance of quality in promoting the image of a business √ - Customers link the√ image of the business to the quality of its products/services. √ √ - Satisfied customers become loyal and buy from the business again. √ - Satisfied customers √ recommend the business to others, which serves as free advertising. √ √ - A good reputation attracts new customers and increases sales and profits. √ √ - Fewer complaints/returns protect the reputation of the business. √ - The business √ can charge higher prices for products that are known for good quality. √ √ - Investors/skilled employees are attracted to businesses with a good image. √ √ - Gives the business a competitive advantage over its competitors. Any other relevant answer related to the importance of quality in promoting the image of a business. Max (10) 6.6 Conclusion - Quality is decided by √√customers, so businesses must understand what their customers expect. - Quality assurance is √√ better than quality control because it prevents mistakes before they happen. - When all business functions meet their quality √√ indicators, the business builds a positive image and remains competitive. Any other relevant answer related to the meaning of quality/quality control and quality assurance/quality indicators/importance of quality. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P1 25 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Meaning of quality 6 Differences between quality control and 8 Max 32 quality assurance Quality indicators of business functions 12 Importance of quality in promoting the 10 image Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved