GP Sosh Business Studies Grade 10 March 2025 QP and Memo

Testpapers.co.za SOSHAN MARKS: 100 TIME: 1h30 This paper consists of 8 pages 1|Page

Testpapers.co.za INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of th 5 ; SECTION C: tions. s in this section. Answer any ONE o ns in this section. 2. Read the instruction required. ¥ 3. Number the answers ¢ ig to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and nature of each question to determine the length and depth of an answer. 6. Use the table below as a guide for mark and time allocation when answering each question. carefully and take note of what is SECTION QUESTION MARKS TIME (Minutes) A. Objective-type questions 1 20 20 COMPULSORY B. THREE direct/indirect- 2 20 40 type questions 3 20 CHOICE: Answer any 4 20 TWO. C. TWO essay-type 5 40 30 questions CHOICE: 6 40 Answer any ONE. TOTAL: 100 90 minutes 7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 — new page, QUESTION 2 — new page. 8. Write neatly and legibly. 2|Page

Testpapers.co.za SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICES 1.1.1 Various options are provided as possible answers to the following questions. Choose the answers and write only the letter (A-D) next to the question number (1.1 .1—1.1.5) onthe ANS) BOOK, e.g. 1.1.6A 1.1 .1A panel of action taken by top management to achieve their vision. A. Mission statement B. Vision Cc srateo ll aE D. Objectives A. employers’ ce B. customers organisations [3 non-government organisations (NGOs) D. government organisations 1.1.3 Businesses use capital to purchase fixed assets such as land and buildings. A. own B. working Cc. fixed D. borrowed 1.1.4 Ensuring a fair selection procedure during selection is a quality indicator for the function A. marketing B. human resource C. administration D. general management 1.1.5 Operational decisions are taken at ... level of management A. Lower B. Top C. Middle D. Medium (5x2) (10) 3| Page

Testpapers.co.za 1.2 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A-J) next to the question number (12.1-1.25) in the ANSWER BOOK, E.G 1.26 K. COLUMN A COLUMN B 1.2.1Line organisational structure A. Deals with promotion of good business image. 1.2.2 Community Based Organisation B. The type of capital that the owner obtains from the bank to pay it back with interest. 1.2.3 Macro environment C. Organisations aimed at making desired improvements to community's health, well-being and safety. 1.2.4 Public relation fune D. Employees report to only one person 1.2.5 Borrowed capital E. Businesses do have control over environment. the owner er own Expect act as advisors to top and middle management. J. Businesses have full control over this environment. 4|Page (5x2) (10) TOTAL SECTION A: [20]

Testpapers.co.za SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2 2.1. List TWO factors influencing the organisation structure of the business. (3) 2.2 Read the scenario belowand an wer the questions that follow : SWISS BANK (SB) Swiss Bank is a registered 1 computers to improve to excellent services o provider. SB bought new and advanced is has led to increased customer base due 2.2.1 Identify ONE c icro environment applicable to SB. Motivate yor answer by quoting from the scenarion above. Use the table below as a GUIDE to answer QUESTION 2.2.1 COMPONENT MOTIVATION A. (3) 22.2 Explain the component of micro environment identified in QUESTION 2.2.1 above (4) 2.3 Discuss the reasons why each of the following components/feature of a macro environment poses a challenge to businesses 2.3.1 Technological (2) 23.2 Physical/Natural environment (2) 2.4 Advise businesses on the relationship between micro, market and macro environments. (6) [20] 5|Page

Testpapers.co.za QUESTION 3 3.1 Outline the differences between management and leadership. (4) 3.2. Identify the level of management applicable in EACH statement below: 3.2.1 Peter Hairdressers develops long-term goals, strategic plans, and business policies. 3.2.2 Ellen Murray takes medium-term tactical decisions. (4) 3.3. Read the scenario below and answer the questions that follow — ELVIS FURNITURES (EF) Elvis Furniture’s special buy more advanced tee! 10 faster. Employees enjoy icturing of office furniture. EF decided to ne to make furniture making easy and e as it is user friendly 3.3.1. Identify the busines tion applicable to EF in the scenario above. (2) 3.3.2 Discuss the importance of the business function identified in QUESTION 3.3.1. (6) 3.4 Advise businesses on the purpose of National Credit Act. (4) [20] QUESTION 4 41 of threats in a business context. (2) Iw and answer the questions that follow JCTION (SRC) | i es in home building and roof. SRC finds it hard to igh inflation rates. This has resulted in SRC not making ponent of the macro environment applicable to SRC in the scenario above. (2) 4.2.2 Explain social, cultural and demographic environment as a com ponent of macro environment (6) 4.2 Outline the purpose of public relations function. (4) 4.3. Advise business on the importance of stock control. (6) [20] TOTAL SECTION B: [40] 6|Page

Testpapers.co.za SECTION C Answer ANY ONE question in this section QUESTION 5 A well-defined business culture is key for every business success. A clear understanding of the meaning and components of the market environment is essential for businesses. Competition is an aspect of market environment that poses challenges to businesses. Keeping in mind the above statement, write an essay on the following aspects: — ¢ Outline the impor e Elaborate on th e Discuss FOURe e Suggest the reasor $ organisational culture. rket environment. ket environment. tition poses a challenge to businesses. [40] QUESTION 6 Quality is the ability of a product to meet a specific need. Businesses need to have specific systems in place so that it can ensure smooth production process. They for the administration and financial business portant role in ensuring the success of the ent write an essay on the following aspects: lity for businesses. en p ontrol and quality assurance. e Discuss ind Q e following business functions o Administration function © Financial function e Advise businesses on the correlation between management and the success of business in achieving its objectives, strengths and weaknesses [40] TOTAL SECTION C: [40] GRAND TOTAL: [100] 7|Page

Testpapers.co.za SOSHANGUVE CLUSTER CONTROLLED TEST No 1 MEMORANDUM — a IESSISiEU be MARKS: 100 TIME: 1h30

Testpapers.co.za NOTES TO MARKERS PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: (a) Fairness, consistency and relia (b) Facilitate the moder: ity inthe standard of marking scripts at the different levels (c) Streamline the marking across the country ering the broad spectrum of markers (d) Implement appropriat e teaching, learning and assessment of the subject at schools/insti 1. For marking and moderation purposes, the following colours are recommended: Marker: Senior Marker: Red Deputy Chief Marker: Green ust be in full sentences for SECTIONS B and C. lepend on the nature of the question. g guideline has been provided but this is by no consideration should be given to an answer that is Uses a different expression from that which appears in the marking guideline Comes from another credible source Original A different approach is used oO fe} fo} fe) NOTE: There is only ONE correct answer in SECTION A.

Testpapers.co.za ._ Take note of other responses provided by candidates, that are relevant within the context of a particular question, and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) . The word 'Sub-max' is used to facilitate the allocation of marks within a question or sub question. . The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculatio: d moderation purposes. . Subtotals to q en in the right-hand margin. Circle the subtotals as indica ocation of marks. This must be guided by ‘max’ in the marking | . Only the total for each question should appear in the left-hand margi o the appropriate question number. . In an indirect quest ie theory as well as the response must be relevant and related to the question. P| . Correct numbering of responses to questions is recommended in SECTION A and B. However, if the numbering is incorrect follow the sequence of the candidate's responses. Candidates will be penalised if the latter is not clear. 10.No additional credit must be given for repetition of facts. Indicate with an 'R'. 11. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. 12.Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. 13. SECTION B 13.1 If for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion. NOTE: 1. This applies only to questions where the number of facts is specified. 2. The above also applies to responses in SECTION C. (where applicable) 13.2 If two facts are written in one sentence, award the candidate FULL credit. Point 13.1 above still applies.

Testpapers.co.za 13.2 If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers and consult with the Internal Moderator at DBE for approval. 13.3 Use of the cognitive verbs and allocation of marks: 13.4 If the number of facts are specified, questions that require candidates to 'describe/discuss/explain' may be marked as follows: Fact 2 marks (or as indicated in the marking guideline) Explanation 1 mark The ‘fact’ and ‘explanation’ are given separately in the marking guideline to facilitate mark allocation. — 7 13.4.2 If the n juired is not specified, the allocation of marks must be infor f the question and the maximum mark allocated in the 13.5 ONE mark may b wers that are easy to recall, requires one word answers or y from a scenario/case study. This applies to SECTIONS B and ¢ (where applicable). 14. SECTIONC 14.1. The breakdown of the mark allocation for the essays is as follows: Introduction Maximum: Content 32 Insigh 8 TOTAL 40 Layout/Structure Is there an introduction, a body, and a 2 conclusion? Analysis and Is the candidate able to break down the 2 interpretation question into headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: d 1 (One 'A’) E 1 (One 'A’) Synthesis : / s/responses 2 Sol ele s Only relevant facts: 2 (No '-S') Option 1: Where a candidate answers 50% or more of

Testpapers.co.za the question with only relevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Where a candidate answers less than 50% of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Where a candidate answers less than 50% of the question with no relevant facts; two '-S' = left margin. Award a ZERO mark ence of one example per Originality 2 ic based on recent information, is and developments not than one (1) year? TOTAL FOR INSIGHT. 8 TOTAL MARKS FOR 32 TOTAL MARKS FOR E 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2: The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. CONCLUSION are not supported by an explanation. No marks will be awarded for layout, if the headings INTRODUCTION and

Testpapers.co.za SECTION A QUESTION 1 eet. CW 1.1.2 CVV 1.1.3 Cv 1.1.4 ByV 1.1.5 AV (10) 1.2 1.2.1 Wy 1.2.2 Cw 1.2.3 EVV 1.2.4 AV 1.2.5 BV (10) TOTAL SECTION A: [20] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 TOTAL 20

Testpapers.co.za QUESTION 2 2.1 000 0-0 0 2.2 2.2.1 2:22 2.3 2.3.1 Organisational structure Size of the businessesV Business strategy The environment it is locatedy The operational approachy Nature of the available technologyY Any other relevant answer related to factors that influence organisation structure. : . NOTE: Mark thi (3X1) (2) Micro environment Components of m component motivation Organisational ResourcevV SB bought new and advanced computers to improve service delivery.V Sub max (2) Sub max (1) Max (3) Organisational resources It includes all resourcesy that are both concrete and humanv. The business reliesV heavily on organisational resources to achieve its vision and missionv. Organisational resources examples are employees, capital, equipment and land and buildingsV Any other relevant answer related to organisational resources as a component of micro environment. Max (4) Challenges of the macro environments Challenges posed by physical environment to businesses Manufacturing businesses dump their waste materials V that impact negatively on the physical environment. V The awareness of pollution/environmental damage V provide new challenges for businesses. V Some natural resources are scarce V and expensive such as sources of energy. V

2.3.2 2.4 Testpapers.co.za The scarcity of natural resources has a negative impact on the production costs V and results in high prices of goods and services. V Any other relevant answer related to how physical environment pose a challenge to businesses. Sub max (2) Challenges posed by technological environment to businesses Many businesses may not be able to succeedv without internet connectivity. V The availability of online shopping decreased the demand for some productsV from conventional street stores/service businesses. V ~ IT systems can be dsters \V impact negatively on business operations V Any other relevat challenge to busi »d to how technological environment pose a Sub max (2) Max (4) Relationship bet et and macro environments Business enterprises are in constant interaction with elements V present in all three-business environments. V An enterprise aims to satisfy the needs of the consumerv in order to make profit. ¥ During this process, the entrepreneur is:subjec among otherv, competiti Entrepreneur must with e emands such as BEE and affirmative action V ; A business exercises control over h of elements in the micro- environmentsv. e.g., a consumers to buy their ed to challenges coming from products, but it can infl lh competitive prices and advertising V ‘ Any other relevant entSw ationship between the three environments Max (6) [20] BREAKDOWN OF MARKS QUESTION 2 | MARKS 2.1 2.2.1 2.2.2 2.3.1 2.3.2 2.4 TOTAL N Na) |r| a] 00/0

Testpapers.co.za QUESTION 3 3.1. Difference between management and leadership LEADERSHIP MANAGEMENT Influences human behaviourVV¥ Guides human behaviourVV Communicates by means of Communicates through management interaction/behaviour/vision/values/ functions, e.g. line function charisma.VV Focuses on what and whyVV¥ Focuses on hows/ and when Focuses on the horizon/long term Focuses on the bottom line/short/ medium/long term.VV Leaders are born with natural, instinctive leadership sk Any other relevant answ leadership A person becomes a manager because _| of the position in which he/she is appointed.VvV Any other relevant answer related to management Sub max (2) _| Sub max (2) NOTE: 1. 2. 3. 3.2 3.3 The answer does not have to be in tabular form The differences do not have to link but must be clear. Award a maximum of FOUR (4) marks if the differences are not clear/mark either leadership or management Business function 3.2.1 Top level of managementvV 3.2.1 Middle level of managementvV¥ 3.3.1 Purchasing function 3.3.2 Importance /purpose of the purchasing function on businesses It will ensure there is availability’ of raw materials at all times Maintain the quality of raw materials Vthat are used to produce goods and services in the businessV Liaise with production function to make sure therev are no defects from the supply of raw materials They assess the demand and supply of raw materials \ that aim at ensuring that there is no loss incurred by businessesV They ensure products are delivered on timesv at the right place at reasonable pricey They maintain good relations, with their suppliers, to always receive right stocksV Manage stock to ensure sufficient levels of stock'y to carry out business operations. V

Testpapers.co.za Continuously looking\ for the best/reputable suppliers. ¥ Regularly contacts other business departments \ to determine their needs. Returns damaged goods to suppliersV and ensures that it is replaced. V Receives confirmation that all delivered goods were according to specificationsy, and that the price invoiced is the same as of the quoted price. V Negotiates the best possible terms for payment with suppliers. ¥ o Any other relevant answer explaining the importance/purpose of the purchasing function Om 1.0.0. ° Max (6) = 3.4 Purpose of Na Ac o Promotes the st interest of consumers o Promote a fai it market. V o Ensures that consumt is included ¥ in the credit contract. V o Prevent discrimi redit is available to all consumers. o Makes provision fo j enty of the National Credit Regulator (NCR)V. - Ensure registrations of credit bureau and debt counselling services. V Any other relevant answer relating to the purpose of National Credit Act Max (4) BREAKDOWN OF MARKS ° fo} Question 4 Question 3 Marks 34 3.2.1 3.2.2 3.3.1 3.3.2 3.4 TOTAL N N\alolminy|yla ontext of the business any factors in the external environment that will stand in a wayy he way of the business progressV. ve a challenge of continuously identifying threats in the nd devise strategies to deal with it. V evant answer related to the meaning of threats. Max (2) 4.2.1 Component of macro environment Economic Environment VV (2)

4.2.2 Testpapers.co.za NOTE: 1. Mark the first ONE only Reasons why economic environment pose a challenge on businesses acca environment influences business decisions \ as it dictates changes Changes in income levels may result in customers not affording V goods and services V Laws imposed by governments V may demand businesses to pay more money V Other's businesses that trade internationally'’ may not keep up with changes taking place globally as ol may pay more money on transportation of goods and services. ¥__ Tariffs and int businesses nr dow Any other relevant an businesses expensivev resulting in some ompletely. V ation to challenges of economic environment on 4 Max (6) a BUSINESS OPERATIONS — - 4.3 4.4 ° importance/ Purpose of public relations function Business get publicity for promotional events and information through media. News conferences may be called to release information, which will ensure the survival of the business. VV Employees may volunteer to spend time with people in need, for example, volunteering at orphanages/hospitals/schools, and so on. VV Businesses could sponsor community events and gain. customer loyalty. vv Brochures can also be used to distribute information about the company. VV Networking is a popular form of public relations. Clients/customers can have direct contact with employees/ communicate telephonically. VV Business representatives may attend networking events and promote the product/s of the business. VV Business could use corporate social responsibility involving communities as a public relations activity. VV Any other relevant answer Max (4) Importance of stock control Enables businesses to determine the amount/value of stock. VV Businesses can check the cost and selling price of products. VV Ensures that there is enough stock to meet the normal demand of customers. vW Keeps the correct levels of stock on hand. VV

Testpapers.co.za Records the cost prices and selling prices of stock. VV Identifies theft in the business when the physical stock count is compared with the electronic stock control system. VV Any other relevant answer related to the importance of stock control. Max (6) [20] BREAKDOWN OF MARKS QUESTION 4 MARKS 41 2 4.2.1 2 4.2.2 6 4.3 4 44 6 TOTAL 20

Testpapers.co.za SECTION C (CHOOSE ANY ONE ESSAY FROM THIS ESSAY) QUESTION 5 BUSINESS ENVIRONMENTS (MICRO & MARKET ENVIRONMENTS) 5.1 Introduction Organisational culture defines and differentiate the business from othersV Businesses need to interpret the meaning of market environment so that they use it to classify challenges they face. V Components of market environment helps businesses to locate challenges and be able to fespanciio them effectively V Competition is whe customers in the are selling products to similar or same Any other relevant intro lated to the importance of an organisational culture/meaning i ent/ components of market environment/reaso yhy competition pose a challenge for businesses. 5.2.1 Importance/purpose of an organisational culture The purpose of an organisational culture is to define the business’ internal and external identity and core values. VV A strong business culture has the power to turn employees into ambassadors of the business. VV It helps businesses to retain its employees and clients. VV It breaks down boundaries between teams, guides decision-making, and improves productivity. VV It includes the values and beliefs of the business and how it conducts its operations VV It helps businesses retain its employees one business from the othervV It provides guidelines to decision making It regulates how employers and employees condu t thems elves during wor ours. VV It gives a summary of expected behaviour for newly appointed employees VV It clearly defines the entire business to all stakeholders VV

Testpapers.co.za . An excellent business culture may attract investors to invest in the business vw . A good business culture that is followed by all employees may give a business a competitive advantage over competitors VV . Any other relevant answer related to the importance/purpose of business organizational cultures VV Max (12) 5.3. Meaning of market environment . The market environmenttefers tothe immediate external ¥ component that directly ie ity 1 ess to operate, for the business to be successful it ce the components of this environment. ¥ ° The market environm own as the industry environment V and is immediately outsid siness environments V s large impact Von the business operations er drives sales in the businessV . The market environ because it includes: . Business o not have direct controlsV on the market environment V . It includes customers, competitors, intermediaries etc. as its components V . Any other relevant answer related to meaning of market environment. Max (8) 5.4 Components of market environment 5.4.1 ConsumersvV . Customers / Buyers are the final users of the product / servicesV . A consumer who buys products or services from V a business is that business's customer V¥ o Customer's preferences and taste does change as time goes by \ so it is essential for businesses to conduct market research to ensure that their target market's changing needs are continuously metV + Any other relevant answer related to definition of consumers as a component of market environment Explanation (2) Sub max (4)

Testpapers.co.za 5.4.2 Suppliers VV + Suppliers provide that raw materials V, transport and other services to the business V * The resources that suppliers prove includes machinery V, computer equipment, packaging materials V + If suppliers fail to provide businesses with quality resources or if the suppliers don't deliver these resources on time or at the right prices V, then the businesses will not be able to meet their goals/objectives V + Any other relevant answer relatedjto definition of consumers as a component of market environmen’ f Component (2) Explanation (2) Sub max (4) 5.4.3 Competitors VV _ * Competitors refers to the businesses that are selling a similar producty to the same target market V. * Businesses d to keep a close watch Von their competitors in order to successes in the business * Marketing advertisings/ can help to draw customers by offering discounts + Any other relevant answer related to definition of competitors as a component of market environ Component (2) Explanation (2) Sub max (4) 5.4.4 Regulator. VV * Regulators bare responsible for making laws\ that are going to be binding the business operations. V * The laws are put in placey to ensure that everyone has free and fair trade. V * The government is also known as a regulatory as its makes laws. V + Any other relevant answer related to definition of regulators as a component of market environment Component (2) Explanation (2) Sub max (4)

Testpapers.co.za 5.4.5 Unions VV * Trade unions play a major role in controlling V and defining fair labour practices. + . They are responsible for helping employees \ during the times of negotiations for salaries V oe Negotiations for better wages, for their members, working conditions and that their members work under. + Any other relevant answer related to definition of regulators as a component of market environment Component (2) Explanation (2) Sub max (4) 5.4.6 Intermediaries \\ _ o Intermediaries are al wns as link between \ the business environments, namely micro and o Intermediaries often make it easier for consumers \ to access the goods that they need. ¥ o Intermediaries includes transport V and telecommunication businessV o Any other relevant answer related to definition of regulators as a component of market environment Component (2) Explanation (2) Sub max (4) es affecting businesses. V environmenty because they supply consumer goods GO is the welfarev of the community such as poverty, crime ® Any other relevant answer related to definition of non-governmental organisations as a component of market environment. Component (2) Explanation (2) Sub max (4) NOTE: Mark the first FOUR (4) only

5.4 Testpapers.co.za Max (16) Reasons why competition poses a challenge to businesses. Competitors may produce substitute goods/servicev that may result in decrease in demand of the product/service the business offersV Competitors may take a larger share of the target market resulting in decrease in sales) Competitors who offer products at a cheaper price may force businesses to sell at a lossV Businesses spend a advertisingy which takes away business profits {Ss Some employeés f result in business ini lot.of mone; if e the business to work for competitorsV which may 6n known by competitors. V High demand of sal ay Cause other employees to leave the business | Powerful competitors may have control over the market V and make tight barriers to entry. V Decrease profitability V of the business and its market share they have builtV Any other relevant answer related to definition of non-governmental organisations as a component of market environment. Max (12) 5.6 Conclusion Organisational culture helps businesses have a good profile that may attract customers and potential funders. Failure analyse the meaning of market environment may result in businesses not able to compete with others and to lose profits. Components of environments helps businesses to be able to understand the nature of challenges they face so that they can come up with strategies that influence positive results to the favour of the business Competition forces businesses to maximize its potential and this benefits customers because td up getting excellent service from businesses Any other —_ant conclusion related to the importance of an organisational culture/meaning of market environment/ components of market environment/, reasons why competition pose a challenge for businesses. (Any (2) [40]

Testpapers.co.za BREAKDOWN OF MARK ALLOCATION DETAILS MAXMUM | TOTAL Introduction 2 Importance of a business organisational culture 12 Meaning of Market Environment 8 32 Any four components of Market Environment 16 Reason why competition pose a challenge to 10 businesses Conclusion 2 insight 2 2 2 8 2 40 LASO - For each component: locate 2 marks if all requirements are met. locate 1 mark if some requirements are met. Allocate O marks where requirements are not met at all QUESTION 6: BUSINESS OPERATIONS (CONCEPT OF QUALITY) 6.1 Introduction o Quality benefit businesses in many ways including ensuring total client satisfaction. V e differences between quality control and quality assurance es to plan properly. V 5 clearly define expected performance roles from all business. V business employ highly skilled managers so that success is nt introduction related to differences between quality control fi ance/importance of quality/ quality indicators for administration and financial functions/ how management relates to the success of the business Any (2x1) (2) 6.2 Importance of quality on businesses . Effective customer services are rendered, resulting in increased customer satisfaction. VV o Time and resources are used efficiently VV * Productivity increases through proper time management/using high quality resources VV

Testpapers.co.za o Products/Services are constantly improved resulting in increased levels of customer satisfaction. VV . Vision/Mission/Business goals may be achieved VV . Business has a competitive advantage over its competitors VV . Regular training will continuously improve the quality of employees' skills/ knowledge. VV o Employers and employees will have a healthy working relationship resulting in happy/productive workers. Vv . Increased market share/more cusio . Improves busin . Any other relevant 6.3 Differences between quality mers improve profitability. VV are less defects/returns. VV o importance of quality for businesses Max (14) contro and quality assurance QUALITY CONTROL QUALITY ASSURANCE Inspection of the final product Vto ensure that it meets the required standards.V Carried out during and after the production process vto ensure that required standards have been met at every stage of the process V Includes setting targets/measuring performance and taking corrective measures V Ensures that every process is aimed at getting the product right the first time and prevents mist from happening a ain. V Checking raw materials/employees/ machinery/ workmanship/products V to ensure that high standards are maintained. ¥ The ‘building in' of quality V as opposed to ‘checking for’ quality. V Any other relevant answer related to qualit control. Any other related answer Sub max 6 Sub max 6 Max (12) NOTE: 4. The answer does not have to be in tabular form. 5. The differences do not have to link but must be clear. 6. Award a maximum of four (4) marks if the difference are not clear/ mark either quality control or quality assurance.

Testpapers.co.za 6.4 _ quality indicator for administration and financial functions 6.4.1 Administration Function Fast and reliable data capturing.V and processing systems. V Make reliable information available \to management on time. V¥ Make relevant information availablev for quick decision-making. ¥ Handle complaintsv quickly and effectively. V Use modern Vtechnology efficiently V nt policiesV to minimise business losses. n Vis recorded accurately V Implement effective ri Quality assuran ee © All documentation is ly Vand orderly in a safe place. V Easy to recall/findy ir tion/documentation. V¥ Financial documen ept up to date Vand recorded accurately. V All systems and nrocecaiy are documented. V Any other relevant answer related to quality indicators of administration function Sub max (6) 6.4.2 Financial Function Obtain capitalsy from the most suitable/available/reliable sources. V Negotiate better interest rates\ in order to keep financial cost down. ¥ o Draw up budgets to ensure sufficient application of monetary resources. V o Keep financial records up to datey to ensure timely/accurate tax payments. V o Analyse strategies Vto increase profitability. V Invest surplus fundsy to create sources of passive income. V Implement financial control measures/systems v/to prevent fraud. Implement credit granting/debt collecting policies V to monitor cash flow. V update financial statements\ timeously/regularly. V o Accurately analysev and interpret financial information. \) Invest in strategies that will assist the businessv to remain profitable. V Avoid over/under-capitalizationV so that financial resources will be utilized effectivelyV Any other relevant answer related to quality indicators of financial function Sub max (6)

6.5 6.6 Testpapers.co.za Max (12) Correlation between management and the success of business in achieving its objectives, strengths, and weaknesses Poor management can result in ineffective employees and loss in productivity. vv Experience is necessary to in order to make the right decisions. Education leads to higher quality of performance. VV Quality decisions and performance contributes to the achievement of business objectives: VV Quality manag Iso ensure good management result. All these success e the strengths of the business. VV ated to Correlation between management and achieving its objectives, strengths, and ‘sg Any other relevant the success of busi weaknesses conclusion Producing products may lead to minimal competition since most customers prefer quality product and service. VV Businesses are expected to successfully implement quality control and quality assurance processes so that producing quality product and services is sustained. VV Successful performance of administration and financial functions may contribute to the success of the business. vV Strengths and weaknesses of the business must be analyses effectively by management so that the business can capitalise on focusing on its strengths to overcome its weaknesses. VV Any other relevant conclusion related to the importance of quality/differences between quality control and quality assurance/ quality indicators for administration and financial functions/ how management relates to the success of the business. Any (2) BREAKDOWN OF MARK ALLOCATION DETAILS MAXMUM | TOTAL Introduction 2 Importance of quality on business 14 Difference between quality control and quality 12 32 assurance Quality indicators for administration and financial 12 functions.

Testpapers.co.za Correlation between management and the 8 success of business in achieving its objectives, strengths, and weaknesses Ny Conclusion insight Layout Analysis/ interpretation synthesis 8 NIN |N|y Originality/Examples TOTAL MARK 40 LASO - For each component: ate 2 marks if all requirements are met. ite 1 mark if some requirements are met. 's where requirements are not met at all