Business Studies Grade 10 P2 November Mock Exam 2 2026 Memo

Mock hlayiso mock exams Practice Series: Grade 10 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 10 BUSINESS STUDIES P2 NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 23 pages. Copyright reserved Please turn over

Business Studies/P2 2 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this mock examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, √√ recommend, suggest and advise do not usually require much depth; the marks ( ) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of√understanding; ticks are separated, e.g. ’Product development is a √ growth strategy , where businesses introduce new products into existing markets.’ 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P2 3 Hlayiso/Mock 2026 NSC – Marking Guidelines 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Is there an introduction, a body with 2 Structure (L) paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. Analysis and Can the candidate break down the question into 2 interpretation headings/sub-headings and interpret it correctly? All (A) headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. Synthesis (S) Are relevant decisions/facts/responses made? Only 2 relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). Originality (O) Is there evidence of examples, based on recent 2 information/current trends and developments (not older than two years), in any TWO of the four sub-questions? TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P2 4 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A QUESTION 1 √√ 1.1 1.1.1 B √√ 1.1.2 A √√ 1.1.3 C √√ 1.1.4 D √√ 1.1.5 B (5 x 2) (10) √√ 1.2 1.2.1 prospectus √√ 1.2.2 interview √√ 1.2.3 mission √√ 1.2.4 authority √√ 1.2.5 PESTLE analysis (5 x 2) (10) √√ 1.3 1.3.1 D √√ 1.3.2 F √√ 1.3.3 J √√ 1.3.4 C √√ 1.3.5 H (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P2 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS VENTURES 2.1 Components of a business plan √ - Cover page/Title page √ - Executive summary √ - Description of the business/Vision, mission and goals √ - Business structure/Ownership and management √ - Market analysis/Market research √ - Marketing plan √ - Operational/Production plan √ - Financial plan √ - SWOT analysis √ - Human resources/Staffing plan Any other relevant answer related to the components of a business plan. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Verbal presentations 2.2.1 Factors considered by Lulama during her presentation √ - Lulama made eye contact with the hotel owners. √ - (She) spoke clearly and confidently. NOTE: Only award marks for responses quoted from the scenario. (2 x 1) (2) 2.2.2 Other factors to consider during a verbal presentation √ - Use appropriate √ body language/gestures to keep the attention of the audience. √ √ - Keep to the time limit that was allocated for the presentation. √ √ - Speak at a suitable pace/volume so that everyone can follow. √ √ - Use visual aids effectively to support the main points. √ - Involve the√audience/Check understanding , e.g. by asking questions. √ √ - Stick to the topic and avoid unnecessary details. √ √ - Dress appropriately for the audience and the occasion. √ √ - Summarise the main points at the end of the presentation. √ √ - Answer questions from the audience politely and confidently. Any other relevant answer related to other factors to consider during a verbal presentation. NOTE: Do not award marks for eye contact and speaking clearly/confidently, as these were quoted in QUESTION 2.2.1. Max (6) Copyright reserved Please turn over

Business Studies/P2 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3 Visual aids √√ 2.3.1 Handouts √√ 2.3.2 Interactive whiteboard/Smart board √√ 2.3.3 Poster/Chart (3 x 2) (6) 2.4 Market research 2.4.1 Methods of collecting secondary research information √ - Internet/Websites √ - Newspapers/Magazines √ - Government publications/Stats SA reports √ - Textbooks/Library books √ - Business records/Reports Any other relevant answer related to methods of collecting secondary research information. NOTE: Mark the first TWO (2) only. (2 x 1) (2) 2.4.2 Protocol for conducting research √ - Obtain permission/consent √ from the people taking part in the research. √ - Explain the√ purpose of the research to the respondents before they take part. √ - Participation √ must be voluntary ; respondents may withdraw at any time. √ - Keep the information √ of respondents confidential and protect their privacy/anonymity. √ √ - Be honest and do not change/falsify the results. √ √ - Be objective/unbiased when collecting and interpreting information. √ √ - Acknowledge sources and do not plagiarise the work of others. √ √ - Respondents must not be harmed or placed under pressure. √ - Be polite/professional √ and respect the time and views of respondents. Any other relevant answer related to the protocol for conducting research. Max (6) Copyright reserved Please turn over

Business Studies/P2 7 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.5 SWOT analysis for Ikageng Bricks STRENGTHS WEAKNESSES (a) The bricks of IB are well known √ for (c) The brick-making machines √ are old their high quality and strength. and break down often. (b) The owner has 15 years of √ (d) IB has no website or social √ media experience in the building industry. page to advertise its products. OPPORTUNITIES THREATS (e) The municipality announced that (g) The price of cement has increased √ 500 new houses √ will be built in the area sharply over the past six months. next year. (f) Hardware stores in a new shopping (h) Frequent power cuts stop √ centre nearby √ are looking for local production at the factory. suppliers. NOTE: 1. Award ONE mark for each finding placed under the correct component. 2. Accept the letters (a)–(h) or the findings written out in full. 3. Do not award marks if the same finding is placed under more than one component. (8 x 1) (8) 2.6 Types of contracts √√ 2.6.1 Insurance contract √√ 2.6.2 Employment contract √√ 2.6.3 Credit agreement/Instalment sale agreement/Hire-purchase agreement (3 x 2) (6) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2.1 2 2.2.2 6 2.3 6 2.4.1 2 2.4.2 6 2.5 8 2.6 6 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 8 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3: BUSINESS ROLES 3.1 Difference between problem solving and decision-making PROBLEM SOLVING DECISION-MAKING A process√ of identifying the causes of a A process √ of choosing the best problem and√finding/implementing option from√the available solutions to it. alternatives. √ Usually done√by a group/team of Often done by one √ employees. person/management √ who has the authority. √ Alternative solutions √ are generated Forms part √ of the problem-solving and evaluated. process √, i.e. choosing the best solution. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between problem solving and decision-making. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) 3.2 Problem-solving techniques 3.2.1 Problem-solving techniques used by MM PROBLEM-SOLVING MOTIVATIONS TECHNIQUES 1. Delphi √√ The manager e-mailed a questionnaire about technique the problem to a panel of media experts. The experts answered anonymously, and their answers were summarised and sent back √ to them until they agreed on a solution. 2. Empty chair √√ He imagined that a trusted colleague was sitting technique in a chair opposite √ him and discussed the problem aloud. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the techniques even if the quotes are incomplete. 3. Do not award marks for the motivation if the technique was incorrectly identified. Max (6) Copyright reserved Please turn over

Business Studies/P2 9 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.2.2 Application of the problem-solving techniques Delphi technique √ - Choose a panel of experts√ who know about the problem, e.g. media/marketing experts. √ √ - Send the experts a questionnaire about the problem, e.g. by e-mail. √ - Experts answer √ independently/anonymously and do not meet one another. √ √ - Summarise the responses of all the experts. √ - Send the √ summary back to the experts for their comments/new ideas. √ √ - Repeat the process until the experts reach consensus/agreement. √ √ - Implement the agreed solution and monitor the results. Any other relevant answer related to the application of the Delphi technique. OR Empty chair technique √ - Used when one √ person must solve a problem/make a decision on his/her own. √ - Place an empty √ chair opposite you and imagine that another person is sitting in it. √ √ - Discuss the problem aloud with the imaginary person. √ - Move√ to the empty chair and answer from the other person’s point of view. √ - Swap between √ the chairs to look at the problem from different viewpoints. √ √ - Use the ideas generated to choose the best solution. Any other relevant answer related to the application of the empty chair technique. NOTE: Award marks for the application of only ONE technique: the one identified in QUESTION 3.2.1 (Delphi OR empty chair). Max (6) Copyright reserved Please turn over

Business Studies/P2 10 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.3 Ways in which businesses can use creative thinking to generate entrepreneurial opportunities √ √ - Encourage employees to suggest new ideas for products/services/markets. √ - Use problem-solving techniques, √ e.g. brainstorming/mind-mapping, to generate many ideas. √ √ - Look at problems as opportunities to develop new products/services. √ √ - Identify unmet needs of customers and develop products to meet them. √ √ - Combine existing products/ideas in new ways to create something unique. √ √ - Find new uses for existing products or sell them in new markets. √ √ - Study trends/changes in the business environment to spot new opportunities. √ √ - Reward employees whose creative ideas lead to new opportunities. Any other relevant answer related to ways to use creative thinking to generate entrepreneurial opportunities. Max (6) 3.4 Ways to implement creative business opportunities realistically √√ - Do market research to test whether there is a demand for the idea. √√ - Draw up a business plan/action plan for the opportunity. √√ - Do a feasibility study/SWOT analysis of the idea. √√ - Determine the resources/capital needed and how to obtain them. √√ - Test the idea on a small scale first, e.g. with a prototype/pilot project. √√ - Set realistic goals and time frames. √√ - Involve skilled people/experts who can help to implement the idea. √√ - Monitor progress and make changes where necessary. Any other relevant answer related to ways to implement creative business opportunities realistically. Max (4) 3.5 Self-management concepts √√ 3.5.1 Self-confidence/Self-esteem √√ 3.5.2 Adaptability/Flexibility √√ 3.5.3 Time management/Planning (3 x 2) (6) 3.6 Ways to manage stress √√ - Identify the causes of stress and deal with them. √√ - Manage time effectively/plan and prioritise tasks. √√ - Exercise regularly/do physical activities. √√ - Eat healthy food and get enough sleep. √√ - Talk to someone, e.g. a friend/counsellor/manager. √√ - Use relaxation techniques, e.g. breathing exercises/meditation. √√ - Learn to say ‘no’ to unreasonable demands. √√ - Take regular breaks/leave to rest. √√ - Keep a positive attitude. Any other relevant answer related to ways to manage stress. Max (4) Copyright reserved Please turn over

Business Studies/P2 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.7 Ways to project a professional image √√ - Dress neatly and appropriately for the workplace. √√ - Be punctual/arrive on time for work and meetings. √√ - Communicate politely and respectfully with others. √√ - Be honest/act ethically and with integrity. √√ - Keep promises/meet deadlines. √√ - Respect the confidentiality of business information. √√ - Take responsibility for own actions/mistakes. √√ - Keep the work space neat and organised. √√ - Be loyal to the business/do not gossip. Any other relevant answer related to ways to project a professional image. Max (4) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2.1 6 3.2.2 6 3.3 6 3.4 4 3.5 6 3.6 4 3.7 4 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 12 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Types of co-operatives √ - Consumer co-operatives √ - Producer co-operatives √ - Worker co-operatives √ - Agricultural co-operatives √ - Housing co-operatives √ - Financial services co-operatives/Savings and credit co-operatives √ - Marketing/Supply co-operatives √ - Burial societies Any other relevant answer related to types of co-operatives. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 4.2 Elements of the marketing mix (7 Ps) √√ 4.2.1 Promotion √√ 4.2.2 Price √√ 4.2.3 People (3 x 2) (6) 4.3 Legal requirements when starting a business √√ - Register the business/company with the CIPC. √√ - Register with SARS for income tax (and for VAT if required). √√ - Obtain a trading licence/permits from the local municipality. √√ - Comply with zoning regulations/municipal by-laws. √√ - Register employees for UIF/with the Department of Employment and Labour. √√ - Register for COIDA/workers’ compensation. √√ - Comply with labour laws, e.g. the Basic Conditions of Employment Act. √√ - Obtain a health certificate if the business sells food. Any other relevant answer related to the legal requirements of a business. Max (4) Copyright reserved Please turn over

Business Studies/P2 13 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.4 Importance of assessing the needs and desires of customers - Helps the entrepreneur √√ to identify products/services that customers want/need. √√ - Shows whether there is enough demand for the product/service. √√ - Reduces the risk of starting a business that may fail. √√ - Helps to identify the target market of the business. √√ - Identifies gaps in the market that competitors do not fill. √√ - Helps to set a price that customers are willing to pay. √√ - Helps to design suitable marketing strategies to attract customers. √√ - Satisfied customers may become loyal, which increases sales/profits. Any other relevant answer related to the importance of assessing the needs and desires of customers. Max (6) BUSINESS ROLES 4.5 HIV/Aids 4.5.1 Negative impacts of HIV/Aids on TT - Absenteeism √ has increased because sick employees often stay at home. √ - Production targets are not met. - TT also spends more money on training new employees √ to replace experienced workers who have left the business. NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses quoted from the scenario. (2 x 1) (2) 4.5.2 Initiatives to address HIV/Aids in the workplace √√ - Run HIV/Aids awareness/education programmes for employees. √√ - Offer free/voluntary counselling and testing at the workplace. √√ - Provide free condoms in the workplace. - Provide/Support √√ access to ARVs/medical treatment for infected employees. - Draw up an HIV/Aids policy √√ that protects infected employees against discrimination/stigma. √√ - Offer flexible working hours/lighter duties to employees who are ill. - Train more than one employee √√for each job so that work can continue when employees are absent. √√ - Provide wellness programmes, e.g. nutrition advice/support groups. Any other relevant answer related to initiatives to address HIV/Aids in the workplace. Max (6) Copyright reserved Please turn over

Business Studies/P2 14 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.6 Initiatives to address unemployment √√ - Create jobs by employing people from the local community. √√ - Offer learnerships/internships/apprenticeships to young people. √√ - Provide skills development/training programmes for unemployed people. √√ - Offer bursaries to learners from poor communities. - Support√√small businesses/entrepreneurs, e.g. through mentoring/buying from them. √√ - Expand the business to create more jobs. √√ - Use labour-intensive production methods where possible. - Take part√√in government job-creation programmes, e.g. YES (Youth Employment Service). Any other relevant answer related to initiatives to address unemployment. Max (4) 4.7 Importance of setting goals √ √ - Gives direction and shows what must be achieved. √ √ - Motivates a person to work hard to achieve the goals. √ √ - Helps to plan and prioritise tasks. √ √ - Helps to use time and resources effectively. √ √ - Progress can be measured against the goals. √ √ - Improves focus/concentration on what is important. √ √ - Builds self-confidence when goals are achieved. Any other relevant answer related to the importance of setting goals. Max (4) Copyright reserved Please turn over

Business Studies/P2 15 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.8 Benefits of corporate social responsibility (CSR) for communities √ √ - Improves the standard of living of people in the community. √ √ - Creates jobs/skills development opportunities for community members. √ √ - Provides better facilities, e.g. schools/clinics/sports fields, in the community. √ √ - Bursaries/Education programmes improve the skills and future of learners. √ - Health programmes, √ e.g. HIV/Aids awareness, improve the health of the community. √ √ - Environmental projects create a cleaner/safer environment. √ √ - Reduces poverty/crime in the community. Any other relevant answer related to the benefits of CSR for communities. Max (4) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 4 4.2 6 4.3 4 4.4 6 4.5.1 2 4.5.2 6 4.6 4 4.7 4 4.8 4 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P2 16 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C Mark the answer to the FIRST question only. QUESTION 5: BUSINESS VENTURES (FORMS OF OWNERSHIP) 5.1 Introduction - The form of ownership determines √ who owns the business, who is liable for its debts and how it is managed. - Entrepreneurs √ must consider several factors before choosing a form of ownership. - A public√company can raise large amounts of capital by selling shares to the public. - Profit companies aim to make a profit for√their owners, while non-profit companies serve the public/community. Any other relevant answer related to choosing a form of ownership/characteristics, advantages and disadvantages of a public company/profit and non-profit companies. Any (2 x 1) (2) 5.2 Factors to consider when choosing a form of ownership √ - Capital √requirements: some forms of ownership can raise more capital than others. √ √ - Liability: owners must decide whether they want limited or unlimited liability. √ √ - Size of the business/Number of owners that the business will have. √ - Continuity: √whether the business should continue when an owner leaves/dies. √ - Legal requirements/Cost of formation: some√forms are easy and cheap to start, while companies must register with the CIPC. √ √ - Taxation: the tax rates for companies differ from personal income tax. √ - Management/Control:√ owners must decide how much control they want over decision-making. √ √ - Distribution of profits: how profits will be shared among the owners. √ √ - Nature/Type of business and the risks involved. Any other relevant answer related to the factors to consider when choosing a form of ownership. Max (8) Copyright reserved Please turn over

Business Studies/P2 17 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3 Characteristics of a public company √ - Must be√ registered with the CIPC and has a Memorandum of Incorporation (MOI). √√ - The name ends with ‘Limited’/‘Ltd’. √ √ - Must have at least one shareholder and at least three directors. √ - Shares are freely √ transferable and may be offered to/traded by the public, e.g. on the JSE. √ √ - Issues a prospectus when it invites the public to buy its shares. √ √ - Has a separate legal personality and continuity. √ √ - Shareholders have limited liability for the debts of the company. √ √ - Must publish its audited financial statements annually. √ √ - Pays company income tax on its profits, and shareholders pay dividends tax. √ √ - Must hold an annual general meeting (AGM) for shareholders. Any other relevant answer related to the characteristics of a public company. Max (10) 5.4 Advantages and disadvantages of a public company Advantages √ √ - Can raise large amounts of capital by selling shares to the public. √ - Shareholders √ have limited liability and can only lose the amount they invested. √ √ - Has continuity ; the company continues to exist if shareholders change/die. √ √ - Shares can easily be bought and sold on the JSE. √ √ - Can employ skilled managers/directors , which improves management. √ √ - Large companies can buy in bulk and benefit from economies of scale. √ √ - The publication of financial statements builds the confidence of investors. Any other relevant answer related to the advantages of a public company. Sub-max (6) Disadvantages √ √ - Expensive and complicated to establish. √ - Must comply √ with many legal requirements , e.g. the Companies Act/JSE rules. √ - Financial statements √ must be audited and published ; competitors can see the information. √ - Decision-making √ may be slow because of the size of the company/many shareholders. √ √ - Shareholders have little control over the management of the company. √ √ - Directors may not act in the best interests of the shareholders. √ - Profits are taxed √ and dividends tax is paid on the profits shared with shareholders. Any other relevant answer related to the disadvantages of a public company. Sub-max (6) Max (12) Copyright reserved Please turn over

Business Studies/P2 18 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.5 Difference between profit companies and non-profit companies PROFIT COMPANIES NON-PROFIT COMPANIES √ √ The main aim is to make a√profit for Established for the public benefit , the owners/shareholders. e.g. cultural/social/community √ activities. √ Profits are √ paid to shareholders as Profits/Surplus may√not be paid to dividends. members/directors ; it is used to √ achieve the aims of the company. √ √ Owned by√ shareholders who buy Has no shareholders √ ; it has shares. members/directors. √√ Includes private, public, personal The name ends with NPC. liability and state-owned √√ companies. √ √ Pays company √ income tax on its May be exempted from income tax if profits. approved by SARS √ as a public benefit organisation. √ Capital is raised√by selling shares Funded by √ and borrowing. donations/grants/membership √ fees and fundraising. Sub-max (5) Sub-max (5) Any other relevant answer related to the difference between profit and non-profit companies. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (10) 5.6 Conclusion - Entrepreneurs who consider√√ all relevant factors are more likely to choose a suitable form of ownership. - A public company √√ can raise a lot of capital, but it must comply with strict legal requirements. - Profit and non-profit companies √√ have different aims, but both contribute to the economy and society. Any other relevant answer related to choosing a form of ownership/public companies/profit and non-profit companies. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 19 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Factors when choosing a form of ownership 8 Characteristics of a public company 10 Max 32 Advantages and disadvantages of a public 12 company Profit vs non-profit companies 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P2 20 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BUSINESS ROLES (RELATIONSHIPS AND TEAM PERFORMANCE) 6.1 Introduction √ - Business objectives are the targets that a business wants to achieve. √ - Teams perform successfully when certain criteria are met. - Teams often consist √ of members from different backgrounds, and diversity must be managed well. √ - Businesses must create an environment in which teams can work effectively. Any other relevant answer related to business objectives/criteria for team performance/diversity/an environment for effective teams. Any (2 x 1) (2) 6.2 Meaning of business objectives and why teams must understand them √ - Business objectives are specific, measurable √ targets/goals that a business wants to achieve within a certain time. √ √ - They are based on the vision and mission of the business. √ - Examples√ include increasing sales/profits, improving quality or expanding the business. √ - Objectives should √ be SMART : specific, measurable, achievable, realistic and time-bound. Any other relevant answer related to the meaning of business objectives. Sub-max (4) √ √ - Teams know what they must achieve and work towards the same goals. √ √ - Helps team members to understand their roles in achieving the objectives. √ √ - Teams can plan their work and set priorities. √ √ - Team performance can be measured against the objectives. √ - Members are motivated √when they see how their work contributes to the success of the business. Any other relevant answer related to why teams must understand business objectives. Sub-max (4) Max (8) Copyright reserved Please turn over

Business Studies/P2 21 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.3 Criteria for successful team performance Shared values and common goals √ √ - Team members agree on the goals that the team must achieve. √ √ - Members share values, e.g. honesty/commitment, that guide their behaviour. √ √ - All members work towards the same purpose , which improves co-operation. √ √ - Goals are clear and understood by all team members. Any other relevant answer related to shared values and common goals. Sub-max (4) Mutual trust and respect √ √ - Team members trust one another to do their share of the work. √ √ - Members respect the opinions and contributions of others. √ √ - Members support one another and share information openly. √ √ - Differences are accepted and conflict is handled fairly. Any other relevant answer related to mutual trust and respect. Sub-max (4) Clear roles and responsibilities √ √ - Every member knows exactly what is expected of him/her. √ √ - Tasks are allocated according to the skills and abilities of members. √ √ - Avoids duplication of work and confusion. √ √ - Members can be held accountable for their tasks. Any other relevant answer related to clear roles and responsibilities. Sub-max (4) Max (12) 6.4 Ways to deal with diversity in teams √ - Provide diversity √ training so that members understand and respect differences. √ √ - Encourage open communication to avoid misunderstandings. √ √ - Draw up policies against discrimination and apply them consistently. √ √ - Treat all team members fairly/equally regardless of their culture/age/religion. √ - Use the different √ skills, ideas and experiences of members to improve team performance. √ √ - Mix members from different backgrounds in teams and projects. √ √ - Respect cultural/religious practices , e.g. allow leave for religious holidays. √ √ - Deal with conflict/prejudice quickly and fairly. √ √ - Celebrate cultural diversity , e.g. through heritage days/team-building events. Any other relevant answer related to ways to deal with diversity in teams. Max (10) Copyright reserved Please turn over

Business Studies/P2 22 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.5 Ways to create an environment that enables teams to work effectively √ √ - Set clear goals/objectives for each team. √ √ - Provide the resources/equipment that teams need. √ √ - Encourage open communication and the sharing of ideas. √ √ - Train team members in teamwork/conflict-resolution skills. √ √ - Recognise and reward good team performance. √ √ - Appoint good team leaders who support and motivate members. √ √ - Allow teams to take part in decision-making about their work. √ √ - Hold team-building activities to build trust among members. √ √ - Give regular feedback on team performance. √ √ - Provide a suitable work space where teams can meet and work together. Any other relevant answer related to ways to create an environment for effective teams. Max (10) 6.6 Conclusion - Teams that understand √√ business objectives work together to achieve the goals of the business. √√ - Meeting the criteria for successful team performance improves productivity. - Well-managed √√ diversity and a supportive environment lead to strong, effective teams. Any other relevant answer related to business objectives/criteria for team performance/diversity/an environment for effective teams. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 23 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Business objectives 8 Criteria for successful team performance 12 Max 32 Dealing with diversity 10 Environment for effective teams 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved