LP Business Studies Grade 10 June 2025 P1 and Memo

MARKS: 100 Testpapers.co.za LIMPOPO PROVINCIAL GOVERNMENT REPUBLIC OF SOUTH AFRICA DEPARTMENT OF EDUCATION NATIONAL SENIOR CERTIFICATE TIME: 1.5 Hours This question paper consists of 8 pages.

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. A - This question paper consists of THREE sections and covers two main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the THREE questions in this section. SECTION C: Consist of TWO questions. Answer any ONE of the TWO questions in this section. . Read the ron of tion carefully and take note of what is required. Number the answ rding to the numbering system used in this question paper. No arded for answers that are numbered incorrectly. Except where ot! Use the mark alloc and depth of an answer. Use the table below as a guide for mark allocation when answering each question. given, answers must be in full sentences. of each question to determine the length SECTION QUESTION | MARKS | TIME A Objective type questions 1 20 10 minutes COMPULSORY B THREE direct/indirect type 2 20 20 minutes questions CHOICE (answer any two) - 3 20 20 minutes 4 20 20 minutes C TWO essay-type questions CHOICE | 5 40 40 minutes (answer any one) 6 40 40 minutes TOTAL 100 90 minutes . Begin the answer to EACH question on a NEW page, for example QUESTION 1 —new page, QUESTION 2 — new page, et cetera. You may use a non-programmable calculator. Write neatly and legibly. Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 SECTION A COMPULSORY QUESTION 1 1.1. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question number (1.1.1 — 1.1.5) in the ANSWER BOOK, for example 1.1.6 E. 1.1.1 The process of setting goals and developing strategies is known as ... A organising 1.1.2 A statement s the reason for the existence the business. D objective 1.1.3. A low rate of staff turnover in the business is a quality indicator of the ... function. A B Cc D management marketing administration human resources n the manufacturer and the consumer. e control over the ... environment B macro Cc internal D market (5 x 2) (10) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. functional organizational structure; primary; service providers data; production; secondary; information; project organizational structure; competitors; public relations. 1.2.1... refers to the businesses that produce the same product or service for the same, target market.) 1.2.2 The... fur sible for creating a good image for the 1.2.3... refers ton facts found in graphs/tables. 1.2.4 This sector is O le for collecting resources direct from nature. 1.2.5 Employees get instructions from more than one manager. (5x2) (10) TOTAL SECTION A: 20 Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 SECTION B Answer any TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1. Name THREE organisational resources (3) 2.2 Outline NGO’sa il society. (6) 2.3. Read the scena er the questions that follow. UE HOTEL (MBH) Mahole Boutique Hotel rece itly opened their seventh hotel in Botswana. The any tourists from the UK. New employees are trained on how to communicate among themselves, dress code and administration policy. 2.3.1 Identify ONE component of the micro environment that is applicable to MBH. Molyate your answer by ating from the (3) 2.4 Explain the relationsh environments. (4) 2.5 Advise business on the rea ae) component of the macro environment pose a chi ine (4) [20] Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 QUESTION 3: BUSINESS OPERATIONS 3.1. Name any THREE types of capital. (3) 3.2. Outline the purpose of the National Consumer Protection Act (6) 3.3. Read the scenario below and answer the questions that follow. MOORE CLEANING SERVICES (MCS) Moore Cleaning servi has employed responsible fo es in Limpopo province. The business e different departments. Moloko is ill direction for the business. 3.3.1 Identify th S ion that is applicable to MCS. Motivate your answer by guotin: the scenario above. (3) 3.4 Discuss the importance of the public relations. (4) 3.5 Advise businesses on the importance of stock control. (4) [20] Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 QUESTION 4: MISCELLANEOUS BUSINESS ENVIRONMENTS 4.1 _ Define the meaning of the market environment. (2) 4.2 Identify the components of the macro environment from the following statements: 4.2.1 The high. ; egatively affected Motlatso’s business. (2) 4.2.2 The rising p s increased the operating costs of Lunga cou! (2) 4.3 Advise business o between management and leadership (4) anagement (2) ing from the following statements: y from the government to expand her poultry (2) ire borrowed money from ADSA Bank, which will be { over five years. (2) 4.6 Advise business on the positive impact of the National Credit Act. (4) TOTAL SECTION B: 40 Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid year/June 2025 GRADE 10 SECTION C Answer any ONE question in this section. Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, e.g. QUESTION 5 on a new page OR QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (BUSINESS SECTORS) a The businesses in t ctor play a huge role in making a meaningful contribution to the Si . Businesses need to understand the relationship between tt rs. A clear distinction is made of the differences between the vate sectors and the importance of both formal and informal secte orephysiesicom Write an essay on the business sectors in which you include the following aspects: Outline the meaning of the formal sector. Explain the relationship between the primary, secondary and tertiary sectors. Discuss the differences between the public and private sectors. Advise business on the importance of the formal and informal sectors [40] QUESTION 6: BUSINESS OPERATIONS | Quality is important for business success i differences between quality control and quality management plays an important role in deliveri ig ql Write an essay on the following aspects: e Outline the meaning of quality ima e Explain the importance of quality for businesses. e Discuss the quality indicators of the general management e Advise businesses on the differences between quality control and quality assurance. [40] TOTAL SECTIONC: 40 GRAND TOTAL: 100 Copyrights reserved

MARKS: 100 Testpapers.co.za LIMPOPO PROVINCIAL GOVERNMENT REPUBLIC OF SOUTH AFRICA DEPARTMENT OF EDUCATION NATIONAL SENIOR CERTIFICATE This marking guidelines consists of 20 pages.

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES NOTES TO MARKERS 10. A. ATTACH THE COLOUR PENS INFORMATION . Candidates' responses for SECTIONS B and C must be in full sentences; however, this would depend on the nature of the question. A comprehensive memorandum has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: e Uses a different expression from that which appears in the memorandum e¢ Comes from another source e Original e Adifferent approach is used © NOTE: There is|only one ect a er in SECTION A: Take note of other VE (In cases where the ans awarded, for example, ded by candidates and allocate marks accordingly. af indicates some understanding, part-marks should be instead of the maximum of two marks.) The word 'sub-max' is f ie allocation of marks within a question or sub- question. = The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts. In an indirect question, the theory as well as the response must be relevant and related to the question. Incorrect numbering of answers to questions or sub questions in Sections A and B will be severely penalised. Therefore, correct numbering is strongly recommended in all sections. No additional credit must be given for repetition of facts. Indicate with an R. Note that no marks will be awarded for indicating Yes/No in evaluation type questions requiring substantiation or motivation. (Applicable to SECTIONS B and C.) The difference between ‘evaluate’ and ‘critically evaluate’ can be explained as follows: (a) When ‘evaluate’ is used candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g. Positive: ‘COIDA eliminates time and costs spentv on lengthy civil court proceedings.’ V (b) When ‘critically evaluate’ is used candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. ‘CO/DA eliminates time and costs spent\ on lengthy civil court proceedingsV, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.' \ NOTE: The above could apply to ‘analyse’ as well. Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES ionof marks must be informed by the nature of the question, cognitive verb used, ire much depth in candidates’ responses. Therefore, the mark h statement/answer appears at the end. sribe, explain, discuss, elaborate, justify, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and eines achiéved. 12. SECTION B 12.1 If, for example, FIVE fe d, mark the candidate's FIRST FIVE responses and ignore the rest of ther ses. Indicate by drawing a line across the unmarked portion or 12.2 12.3 12.4 12.4.1 12.4.2 12.5 13. 13.1 NOTE: This only applies to questions where the number of facts is specified. If two facts are written in one sentence, award the candidate FULL credit. Point 12.1 above still applies. If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. USE OF THE COGNITIVE VERB AND ALLOCATION OF MARKS Where the number of facts are specified questions that require candidates to ‘explain/discuss/describe' will be marked as follows: e Fact 2 marks (or as indicated in the memorandum). e Explanation 1 mark The ‘fact' and ‘explanation’ are given separately to facilitate mark allocation. If the number of facts is not specified, the candidate must be informed by the nature of the question and the maximum marks allocated. ONE mark will be awarded for answers that are easy to recall, requires one-word answers or is quoted directly from scenario/case study. This applies to SECTIONS B and C in particular (where applicable). SECTION C The breakdown of the mark allocation for the essays is as follows: Introduction Content Maximum: Conclusion 32 Insight 8 TOTAL 40 Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 13.2__ Insight consists of the following components: Layout/Structure ls there an introduction, a body, and a conclusion? Analysis and interpretation Is the candidate able to break down the question into headings/ subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One ‘A’) Interpretation (16 to 32 marks): 1 (One ‘A’) Synthesis Are there relevant decisions/facts/responses made based on the questions? e 2 marks (No ‘-S’) a candidate answers 50% or more (two to four estions) of the question with only relevant ‘-S’ appears in the left margin. the maximum of TWO (2) marks for sis. e relevant facts: 1 mark (One ‘-S’) Where a candidate answers less than 50% (onlyone sub- question) of the question with only OR some relevant facts; one ‘-S’ appears in the left margin. Award a maximum of ONE (1) mark for synthesi Option 3: Some relevant facts: 4,mark (One ‘ ns, but one sub- ts; one ‘-S’ of ONE (1) Option 4: No relevant facts Where a candi ) only one sub- question) of th releva ts; two ‘-S’ appear in the le synthesis, Originality Is there evidence of one example in any TWO of the four sub questions, not older than two years that are based on recent information, current trends and developments? TOTAL FOR INSIGHT: TOTAL MARKS FOR FACTS: TOTAL MARKS FOR ESSAY (8 + 32): 32 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be allocated for layout, if the headings ‘Introduction, Conclusion,’ etc. in ‘Insight’ is not supported by an explanation. Copyrights reserved Please Turn Over

13.3 13.4 13.5 13.6 13.7 13.8 13.9 13.10 Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES Indicate insight in the left-hand margin with a symbol e.g. ('L, A, S and/or O') The breakdown of marks is indicated at the end of the suggested answer/ marking guidelines to each question. Mark all relevant facts until the SUB MAX/MAX mark in a subsection has been obtained. At the end of each essay indicate the allocation of marks for facts and marks for insight as follows: (L — Layout, A — Analysis, S — Synthesis, O — Originality) as in the table below. CONTENT MARKS Facts 32 (max.) L 2 A . ne i | {eo} TOTA ian ee When awarding marl , take note of the sub-maxima indicated, especially if candidates do not f th subheadings. Remember headings and subheadings are en and ribute to insight (structuring/logical flow/sequencing) ai thought. (See MARK BREAKDOWN at the end of each question.) If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the memorandum. C sentences. Award ONE mark for phrases, incomplete ; ag inswers. (b) With effect frorr 1 20 1 TWO marks will not necessarily appear at the end mpleted sentence. The ticks (1) will be separated and indicated . Product development is a growth strategy, v where busin: new products into existing markets.’ Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES SECTION A QUESTION 1 115 tt Cv 1.1.2 ByvV 1.1.3 Dvy 4.1.4 AV 44.5 BY (5 x 2) (10) 1.2 1.2.1 competitorsV 12:2 1:2:3, 1.2.4 1.25 functional or ‘structure VV (5 x 2) (10) TOTAL SECTION A: 20 BREAKDOWN OF MARK QUESTION 1 MARKS 1.1 10 1.2 10 TOTAL 20 Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Organisational resources - Human resources - Physical resourcesV - Financial resources - Technological resources\. NOTE: Mark the first THREE (3) only. (3) 2.2.1 NGO’sas an example of civil society - Non-governmental organisations (NGOs) are non-profit organisations that important needs in the community by omic issues. VV environment because they supply consumer goods ands me | are concerned about the welfare of others.VV - Any other re lated to NGO's. Max (6) 2.3. Components of ref nment 2.3.1 Components of the micro environment from the scenario Organisational culture VV (2) NOTE: Mark the first ONE (1) only. MOTIVATION New employees are trained on how to communicate among themselves, dress code and administration policy. ¥ (1) NOTE: Do not award marks for the motivation, if the micro environment component was incorrectly identified. Max (3) 2.4 The relationship between the micro, market, and macro environments - Changes in the macro environmentv may affect the micro environment which may then affect the market environment. V est ratev may lead to an increase in the the prices of goods/services, which will in are in constant interactionV with ro environment. V s in the market and macro olled by the business. V may affect the micro environment. E.g., et might force businesses to decrease their prices. V - Businesses must adaptv to challenges from the macro-environment by formulating strategies to cope with these challenges. ¥ Copyrights reserved Please Turn Over

Testpapers.co.za — LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES A change in the macro environment may cause a changev in the micro environment which may in turn, create a change in the market environment e.g. an increase in the rate of interest may lead to an increase in the production cost which may reduce consumer spending. V A change in the economic environment may lead to a change in the technological environment and the way in which people spend money. ¥ The legal, political and institutional environment has a large impact on other business environments \ e.g. politics and laws affect the economic environment. V The business has full controly over all elements/features of the micro environment. ¥ )) / The business has rolV over the market environment but it can Over the macro environment but it must apt to the challenges that are posed. V er related to the relationship between micro, market <A Max (4) 2.5 Reasons why the technological component of the macro environment poses a challenge to businesses Businesses may not be able to keep up with/be aware of the latest technology. VV Employees may not be skilled to operate/maintain new technology/ equipment. VV Staying up to date with the latest and greatest technology can be expensive. Businesses experiencing systems failure will be rendered paralysed, which will cause businesses to lose capital due to stalling in operations. VV Business’s IT systems may be hacked by fraudsters, and this could expose its confidential information/be damaging to the business. VV The availability of online shopping decreased the demand for some products from conventional street stores and service businesses. VV Many businesses may not be able to succeed without internet connectivity. VV Any other relevant answer related to the reasons why the technological component of the macro environment poses a challenge to businesses. Max (4) [20] BREAKDOWN OF MARKS QUESTION 2 MARKS 24 2.2 2.3 2.4 2.5 TOTAL iJ ||| O/H\ co Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES QUESTION 3: BUSINESS OPERATIONS 3.1. Types of capital - Functional organisational structureV - Project organisational structurev =. Matrix organizational structure NOTE: Mark the first THREE (3) only. (3) 3.2. The purpose of the National Consumer Protection Act sumer behaviour. VV umer rights and responsibilities. Vv) is to protect consumers. VV mer Commission (NCC). VV e access to information they need to make informed choic - Provides gui business practices. VV - Empowers consumers to take legal action if their rights are not upheld. Vv - Promotes consumer safety by protecting them from hazardous products/services. VV - Promotes fair/accessible and sustainable places for people to sell their products. Vy) Promotes ister s relating to consumer transaction and agre , - crcement icipation of historically disadvantaged individuals a 1 f - Protects cor the liability Any otheransv e| 0 the purpose of the National Consumer Protection Act. Max (6) r consumer information and prohibits unfair ntracts that include unfair terms which limit 3.3. Business functions from the scenario 3.3.1 Business functions from the scenario General managementvV (2) Motivation: Moloko is responsible for setting the overall direction for the business.V (1) NOTE: Do not award marks for the motivation, if the business function was incorrectly identified. Max (3) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 3.4 The importance of public relations il ge get publicity\ for promotional events and information through media. News conferences may be called to release informationv, which will ensure the survival of the business. V Employees may volunteer to spend time with people in needv, for example, volunteering at orphanages/hospitals/schools, and so on. Businesses could sponsorv¥ community events. ¥ Businesses should produce Annual Reports in which they review the activities and achievements of the business. V Brochures cai \e US€d)to distribute informationV about the company. of public relationsv, direct contact with munication. V talk about the business product. V ility as a public relations activity involving ; exposure. V¥ Any other rele elated to the importance of public relations. Max (4) amount/value of stock. VV elling price of products. VV io meet the normal demand of ie i aaa stock count is compared m. Vv ated to the importance of stock control. Max (4) [20] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 3.2 3.3 3.4 3.5 TOTAL nN S| a|e/ e/a eo Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES QUESTION 4: MISCELLANEOUS 4.1 Definition of the market environment 4.2 4.3 Copyrights reserved - The market environment refers to the immediate external components that directly affect the ability of the business to operate. VV - For the business to be successful it must be able to influence the components in this environment. VV - Includes all forces/stakeholders that have a direct effect on the functioning of the business. VV - Any other relevant definition of the market environment. vy Max (2) Components of nment from statements 4.2.1 Social enviro 4.2.2 Economic er (2) (2) ifimoreph The differences between management and leadership MANAGEMENT LEADERSHIP A manager understands the goals of the business. VV A leader creates a vision/sets direction. Managers ensure that tasks given to subordinates are completed. VV Leaders create the team and inspire the subordinates. VV He/she guides human behaviour. He/she influences human vv behaviour. VV A manager communicates through | A leader communicates using management functions, for vision/charisma. \V example, line function. VV A person becomes a manager because he/ she is appointed to the position. VV = Any other relevant answer related to management. Leaders are born with natural/ Instinctive leadership ski darts NOTE 1. The answer does not have 2. The differences do not have. 3. Award a maximum of TWO (2) marks not clear/Mark either manag Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 4.4 Levels of management = Top level - Middle levely - Lower levely NOTE: Mark the first TWO (2) only. (2) 4.5 Sources of financing from statements 4.5.1 GrantsvV (2) 4.5.2 Bank loansvy (2) Ie 4.6 Positive imp: Credit Act better cash flow. VV n-paying consumers. VV can only be granted to qualifying - Lowers bad - Protects bus Increases e financial institutions. VV - Ensures that heen settle their debts on time so that they can obtain good credit scores. VV - Ensures that credit process is transparent, for example, both businesses and customers know their responsibilities. VV - Any other relevant answer related to the positive impact of NCA. Max (4) [20] BREAKDOWN OF MARKS QUESTION 4 MARKS 41 2 4.2.1 2 4.2.2 2 4.3 4 4.4 2 4.5.1 2 4.5.2 2 4.6 4 TOTAL 20 Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES SECTION C Mark the FIRST answer only. QUESTION 5: BUSINESS ENVIRONMENTS 5.1 5.2 Introduction Businesses can be divided into the formal sector and the informal sector depending on the level of compliance with government's business laws. V The business sectors do not operate in isolation and need one another in the production of goods and services. In South Africa's mi ‘most businesses are privately owned and some business . With increasing unt bigger since many of income to survive Any other relevant int uth Africa, the informal sector is growing entrepreneurial skills to generate some form ed to the meaning of formal sector, the relationship betw dary and tertiary sectors, the differences between public and and the importance of the formal and informal sectors. (2 x 1) (2) The meaning of formal sector Businesses in the formal sector are registered and pay taxes. VV These businesses are required to register with the Companies and Intellectual Property Commission (CIPC). Vv Businesses have to register with the South African Revenue Services (SARS) and be liable to pay tax on turnover and profits at prescribed threshold. The formal sector is within the mainstream of the economy. VV This sector includes small, medium and large businesses. VV ys such as Unemployment funds, disability They are contro Keep accounting r It is capital inten lations of the government their books. VV sing machinery/equipment etc. VV d form of ownership such as partnerships, close corpo a ole proprietors. VV Any other relevant answer related to the meaning of formal sector Max (10) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 5.3 The relationship between primary, secondary and tertiary sectors - The sectors work togetherv to create an economic chain of production. V - The primary sector gathers the raw materials\, the secondary sector transforms the raw materials into useful goods. ¥ - The tertiary sector sells the goods or services and supports the activities of the primary and secondary sectors. V -_ The primary sector depends on the secondary sector for manufactured goods such as machinery/equipment/fertilisers e.g. a farmer may require seeds from another farm. V - The primary sector is dependent on the tertiary sectory for its customer needs. ¥ - The secondary sector processes the raw materials obtained from the primary - The secondary se other secondary industries e.g. BMW needs tyre from DUNLOP lary sector player. ¥ - Secondary sector sector to sell their processed or manufactured good also ig ervices such as banks, insurance, transport and communicatio n | - The tertiary sector ‘on the primary sector for raw materialsV that do not need processing by the secondary sector. V - The tertiary sector depends on the secondary sector for manufactured goods such as office machines/office furniture/stationery etc. ¥ - Any other relevant answer related to the relationship between primary, secondary and tertiary sector. Max (14) 5.4 The differences between public and private sectors PUBLIC SECTOR PRIVATE SECTOR Aim is to meet the needs\ of the society.V | Aim is to meet both the need and wantsv of the society. V State owned/state run or parastatalsV Privately owned\ by entrepreneurs. ¥ which are operated by private company. V Partly or wholly funded by tax money. ¥_ | Owners raise capital. to we businesses. V Motive is to provide a service. V Motive is t fi : StateV ownership. V Owned by State owned businesses reportv to Businesses in fl government. V government bul Government monitorsV and oversees Owners overs their performance. V¥ Any other relevant answer related to the | Any other relevant answer related to the private public sector. sector. Submax (6) Submax (6) NOTE: 1. The answer does not have to be in tabular format. 2. The difference does not have to link but must be clear. 3. Award a maximum of TWO (2) marks if the difference is not clear/Mark either public sector or private sector only. Max (12) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 5.5. The importance of the formal and informal sectors. 5.5.1 The importance of the formal sector Business activities are included in the GDP figures of the country. VV Companies pay taxes on their profits. VV People who are employed at companies pay personal income tax. VV on employment to highly skilled, semi-skilled and unskilled labourers. People working in the formal sector gain the necessary skills to start their own businesses. VV Provides a large variety o} They supply le 5 Products sup} faulty goods can f is and services to satisfy consumers. 5.5.2 The importance of the informal sector Encourages entrepreneurship and self-employment. VV Provides employment opportunities for communities and contributes to poverty alleviation. VV People working in the informal sector gain work experience, which enables them to apply for jobs in the formal sector. VV People start informal businesses to supplement their income earned in the formal sector. VV It is easy to enter this sector and serves the needs of individuals. VV Provides opportunity for marginalised /disadvantaged people by encouraging street trade. VV Serves as buffer between employment and unemployment. VV Any other relevant answer related to the importance of the informal sector. Max (10) 5.6 Conclusion The formal sector is mainly characterised by small, micro, medium and large businesses with specific working hours and monthly salaries or weekly wages. VV People working in the formal sector gain the necessary skills to start their own businesses. \V People working in the informal sector gain work experience, which enables them to apply for jobs in the formal sector. VV The private sector in South Africa’s economy support public sector with a public-private-partnership agreement. VV Any other relevant conclusion related to the meaning of formal sector, the relationship between primary, secondary and tertiary sectors, the differences between public and private sectors and the importance of the formal and informal sectors. (1 x 2) (2) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 7 re MARKING GUIDELINES E ALLOCATION MAXIMUM | TOTAL in 2 ing f ctor 10 = by ns! en primary, secondary and tertiary 14 Differences between the public and private sectors 12 32 The importance of the formal and informal sectors 10 Conclusion 2 INSIGHT 2 Analysis, interpret 2 Synthesis 2 8 Originality/examples 2 TOTAL MARKS 40 LASO — For each compe Allocate 2 mar! S are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES Question 6: BUSINESS OPERATIONS 6.1 — Introduction - Quality is critical to satisfying customers and retaining their loyalty to ensure that they continue buying in the future. V - Whether a business is small or large, the quality of products and services should be non-negotiable. ¥ - Quality control and quality assurance are important in ensuring the production process meets required standards at all times. V - The general mapagement play an important part in the success of other business funct - Any other rele of quality for tht assurance and ‘elated to the meaning of quality, importance ences between quality control and quality I rs of the general management. (2 x 1) (2) 6.2 The meaning of qu - Quality is fy customer/consumer needs. VV - It refers to the features/characteristics of a product/service that meets customer's requirements. VV - It refers to products and services that satisfy needs and exceeds customer expectations on a continuous basis. Vv - Includes learning from mistakes and continuously improving all aspects of the business. ¥/ - It a degree of excellence to which a product/service satisfies the required needs of customers. \V - It is measured against specific criteria such as physical appearance/reliability/durability/after-sales services. - The efficiency of services and the ability to provide an effective outcome without too many delays. VV - Any other relevant answer related to the meaning of quality. Max (10) 6.3 The importance of quality for businesses - The quality enables businesses to have a good reptitationy promotes brand awareness») , - Consumers associate the ima -V with the quality of the product. V : - Quality products increase salesvV, r J attracts prospective investors. V - The business gains goodwill e unity. V - Quality guarantees the degree of product or service meets the requir - Businesses will be financially the market. V - Any other relevant answer related to the importance of quality for businesses. Max (12) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 6.4 The quality indicators of general management 6.5 The The general management function should develop and monitory effective strategic plans. V Continuously learny and understand changes\ in the business environment. V Take responsibility for setting directionV and prioritising responsibilities. V Communicate and share visiony and values effectively. ¥ Set an example of the expected behavioury in terms of ethics and professionalism. V Ensure that employees have the necessary resources\ to do the work and ges in the business environmenty on an on- nple of the behaviour that is expected from ics as well as productivity. V wer related to the quality indicators of general , Max (16) differences between quality control and quality assurance Quality control Quality assurance - Inspection of the final product |- Inspection is carried out during and to ensure that it meets the after the production process to required ensure required standards are met standards. VV at every stage of the process. VV - Includes setting - Ensures that every process is aimed targets/measuring at getting the product right the first performance and taking time and prevents mistakes from corrective measures. VV happening again. VV Submax (4) Submax (4) NOTE: 1. The answer does not have to be in tabular format. 2. The difference does not have to link but must be clear. 3. Award a maximum of FOUR (4) marks if the difference is not clear/Mark either quality control or quality assurance only Max (8) Copyrights reserved Please Turn Over

Testpapers.co.za LDoE/Mid Year/June 2025 GRADE 10 MARKING GUIDELINES 6.6 Conclusion = Quality products make an important contribution to long-term revenue and profitability. Vv - Quality is critical to satisfying customers and retaining their loyalty to ensure that they continue buying in the future. VV - Business enterprises must strive to deliver good quality and render quality service. \V - The success of other business functions is dependent on the direction given by the general management. VV - Any other relevant conclusion related to the meaning of quality, importat C uality fo tr business, differences between quality control I nce and the quality indicators of the general (1 x 2) (2) [40] DOWN OF MARK ALLOCATION pin J MAXIMUM | TOTAL Introduction 2 Meaning of quality 10 Importance of quality for businesses 12 Quality indicators of general management 16 Differences between quality control and quality 8 32 assurance Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 Synthesis 2 8 Originality/examples 2 TOTAL MARKS 40 LASO — For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. Copyrights reserved