Tourism Grade 12 NSC November 2025 Memo (English)

NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM NOVEMBER 2025 MARKING GUIDELINES MARKS: 200 This marking guideline consists of 14 pages. Copyright reserved Please turn over

Tourism 2 DBE/November 2025 NSC - Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SR Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M Copyright reserved Please turn over

Tourism 3 DBE/November 2025 NSC – Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✓/Pay gratuities or tips TS 1.1.2 B ✓/Department of Tourism TS • A/National Department of Tourism NOTE: The official name is the Department of Tourism, however in the industry it is still referred to as the National Department of Tourism. For this reason both A and B will be accepted as a correct answer. 1.1.3 D ✓/International Date Line MTP 1.1.4 C ✓/Automobile Association MTP 1.1.5 C ✓/Paid flight ticket and valid passport MTP 1.1.6 C ✓/Durban DRI 1.1.7 D ✓/Petra TA 1.1.8 B ✓/income exceeding the targeted figures TA 1.1.9 A ✓/UNESCO CH 1.1.10 A ✓/MESE M 1.1.11 B ✓/fringe TS 1.1.12 B ✓/beaches and marinas SR 1.1.13 A ✓/FTT SR 1.1.14 C ✓/environmental SR 1.1.15 D ✓/Resource management SR 1.1.16 B ✓/Credit card DRI 1.1.17 A ✓/get access to the business website. CC 1.1.18 A ✓/sporting event DRI 1.1.19 B ✓/SWIFT DRI 1.1.20 D ✓/natural disaster. DRI (20 x 1) (20) 1.2 1.2.1 euro ✓ FX 1.2.2 health certificate ✓ MTP 1.2.3 health precautions ✓ MTP 1.2.4 travel allowances ✓ MTP 1.2.5 customs regulations ✓ MTP (5) 1.3 1.3.1 flying ✓ MTP 1.3.2 French Riviera ✓ TA 1.3.3 The Netherlands ✓ TA 1.3.4 CSI ✓ SR 1.3.5 foreign arrivals ✓ DRI (5) Copyright reserved Please turn over

Tourism 4 DBE/November 2025 NSC – Marking Guidelines 1.4 1.4.1 F ✓ TA 1.4.2 E✓ TA 1.4.3 B✓ TA 1.4.4 A✓ TA 1.4.5 D✓ TA (5) 1.5 1.5.1 Map ✓ MTP 1.5.2 Hotel ✓ MTP 1.5.3 Luggage ✓ MTP 1.5.4 Icons ✓ MTP 1.5.5 Money ✓ MTP (5) TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 5 DBE/November 2025 NSC – Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1 8 ✓✓ MTP (2) • 8 time zones 2.1.2 Flights that cover long distances with a duration of 6 hours or MTP longer. ✓✓ (2) • Flights of more than 6 hours. NOTE: Learners must mention the number of hours. 2.1.3 Mexico City: -6 Johannesburg: +2 MTP Time difference = 8 hours ✓ Local time in Mexico = 22:00 (–✓) 8 hours = 14:00 ✓ Flying time = 18 hours Arrival time in Mexico = 14:00 (+✓) 18 hours = 08:00 ✓ (5) OR 08:00 ✓✓✓✓✓ 2.1.4 Local time in Mexico 20:00 (+✓) 8 hours' time MTP City difference Time in Johannesburg = 04:00 ✓✓✓ (4) OR 04:00 ✓✓✓✓ 2.1.5 Valid passport ✓ MTP Valid visa ✓ (2) 2.2 2.2.1 Jet lag ✓✓ MTP (2) 2.2.2 Thabo would have felt dehydrated ✓✓ MTP He would have swollen feet ✓✓ (4) • He could be confused • He could experience disorientation • He might have suffered from indigestion NOTE: Accept relevant symptoms, excluding those related to exhaustion. Copyright reserved Please turn over

Tourism 6 DBE/November 2025 NSC – Marking Guidelines 2.3 2.3.1 A recommended vaccination is a vaccine that is advised for MTP travellers based on their destination. The vaccination is not legally required for entry. ✓✓ A compulsory vaccination is a vaccine that is legally required for entry into certain countries to prevent the spread of certain diseases. ✓✓ (4) 2.3.2 Tap water can cause stomach infections. ✓✓ MTP (2) • Drinking tap water in Mexico may make Thabo susceptible (vulnerable) to waterborne diseases. 2.3.3 (a) Thabo should use only registered or app based taxi services MTP to ensure his safety. ✓✓ (2) • He should avoid unmarked taxis, as they may be unsafe. • Use e-hailing services that can be tracked on a fully charged smart phone. • Check vehicle identification and/or driver ratings before using the service. • Be vigilant while using the service. • Do not display valuables while waiting on or in the taxi. (b) It can assist in an emergency if he knows a few phrases. ✓✓ MTP (2) • Knowing basic Spanish phrases could help Thabo to communicate quickly and clearly with locals or with authorities when an unsafe situation arises. 2.4 2.4.1 Passport control ✓✓ MTP (2) • Immigration 2.4.2 Duty free refers to the goods purchased in duty-free shops which MTP does not incur customs duty. ✓✓ (2) • Goods purchased in duty-free shops which are within permissible limits. 2.4.3 Green channel ✓✓ MTP (2) [37] Copyright reserved Please turn over

Tourism 7 DBE/November 2025 NSC – Marking Guidelines QUESTION 3 3.1 GBP ✓ FX (1) 3.2 3.2.1 Fluctuation refers to the continuous rise and fall in the exchange FX rate. ✓✓ (2) • Fluctuation refers to the changing value of one currency when compared to another. 3.2.2 The rate at which the bank buys foreign currency. ✓✓ (2) 3.3 R20 000 (÷ ✓) 23,50 ✓ FX = GBP851,06 ✓ (3) • £851,06 • 851,06 Great British pound • 851,06 pound sterling OR GBP851,06 ✓✓✓ • £851,06 • 851,06 Great British pound • 851,06 pound sterling 3.4 GBP200 (x ✓) 22,50 ✓ FX = R4 500,00 ✓ (3) • ZAR4 500,00 OR R4 500,00 ✓✓✓ • ZAR4 500,00 3.5 The tourist needs to carefully manage his foreign exchange (forex) FX transactions to avoid high fees and unfavourable exchange rates. ✓✓ (2) • The tourist should consider different rates before exchanging money to ensure the best value for his currency. [13] SECTION B: 50 Copyright reserved Please turn over

Tourism 8 DBE/November 2025 NSC – Marking Guidelines SECTION C: TOURISM ATTRACTIONS, CULTURE AND HERITAGE TOURISM, MARKETING QUESTION 4 4.1 4.1.1 A Mount Fuji ✓ TA C Mount Everest ✓ (2) 4.1.2 Both mountains are natural attractions and UNESCO World TA Heritage Sites ✓✓ (2) • Both are famous landmarks/icons for their respective countries. • Both mountains are in Asia. • Both mountains attract many tourists annually. • Both mountains offer challenging climbs. • Both mountains are home to a variety of flora and fauna • Both mountains have cultural and religious significance • Both mountains are subject to extreme weather conditions. 4.1.3 Religious tourist ✓✓ TA (2) • Cultural tourist • Leisure tourist • Special Interest tourist (SIT) 4.1.4 (a) It is the highest mountain in the world. ✓✓ TA It is a sacred mountain to the local communities. ✓✓ (4) • Home to a wide variety of unique animals and plants. • It is known for extreme weather conditions. • It is an achievement to summit Mount Everest and to successfully descend (b) Use only the designated trails – to protect the ecosystems. ✓✓ TA Enforcing permits at different times for different trails will limit the number of climbers during the peak season. ✓✓ (4) • Ensure employment, fair payment and treatment for the registered local porters and Sherpa guides. • Promote awareness and education of responsible practices when climbing the mountain. (c) It helps to reduce pollution on the climbing trails. ✓✓ TA It helps with the protection of the natural environment. ✓✓ (4) • It protects the climbers as too many people on the mountain can be a risk factor. • Protects the culture of the local communities. • It prevents animals from dying after ingesting litter. • Helps to curb global warming and the melting of glaciers. Copyright reserved Please turn over

Tourism 9 DBE/November 2025 NSC – Marking Guidelines 4.2 4.2.1 (a) Mexico ✓✓ TA (2) (b) North America ✓✓ TA (2) 4.2.2 The Maya train was named after the ancient Mayan civilization TA (tribe/indigenous people) from Chichen Itza. ✓✓ (2) 4.2.3 It can be used as part of their marketing strategy. ✓✓ TA (2) • It creates greater awareness attracting many tourists leading to positive spin-offs for the icon. 4.2.4 The Maya train brings more tourists to the area. ✓✓ TA More tourists will bring more income for the area. ✓✓ (4) • The train links Chichen Itza to other popular tourist attractions. • The Maya train makes Chichen Itza more accessible – very convenient for tourists. • The train can be used as part of the marketing strategies for Chichen Itza. • The tourists and locals can go on sightseeing tours to the ruins and archaeological sites forming cultural connections. • More sustainable travel – not so many cars and buses travelling to the icon. [30] QUESTION 5 5.1 Cultural site ✓✓ CH (2) 5.2 Gauteng ✓ CH Free State ✓ Eastern Cape ✓ KwaZulu-Natal ✓ (4) 5.3 Robben Island ✓✓ CH (2) 5.4 To protect and preserve the sites that are related to the establishment of our CH democracy. ✓✓ To acknowledge Mandela's contribution to the liberation struggle of South Africa. ✓✓ (4) [12] Copyright reserved Please turn over

Tourism 10 DBE/November 2025 NSC – Marking Guidelines QUESTION 6 6.1 TOMSA collects the tourism levy (1%) from contributors. ✓✓ M (2) 6.2 It means that South Africa must be marketed in a way that international tourists M would choose South Africa as a holiday destination. ✓✓ (2) • A destination that is preferred or highly sought after by travellers for various reasons, e.g. affordability, attractions and cultural significance. • Tourists will choose to visit that location over other locations. • A destination that offers excellent services, effectively markets its attractions and ensures visitor satisfaction. 6.3 6.3.1 TBCSA ✓✓ M (2) • Tourism Business Council of South Africa. 6.3.2 SATourism ✓✓ M (2) • South African Tourism [8] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 11 DBE/November 2025 NSC – Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 7.1.1 He is wearing sports shoes/casual shoes. ✓ TS He is wearing excessive jewellery. ✓ (2) • He is not dressed according to the business' dress code 7.1.2 Dress appropriately for the position that you are employed for. ✓✓ TS (2) • Dress in a way that makes customers feel confident about what your business has to offer. • Dressing professionally helps you feel good about yourself, which can improve your interaction with customers. 7.1.3 Creates a professional and trustworthy image of the company. ✓✓ TS Helps customers easily identify staff members. ✓✓ (4) • Promotes teamwork and a sense of belonging. • It sets a standard for an acceptable level of hygiene and cleanliness. • Ensures safety by wearing the right attire for the job. • Makes the company look well-organised and consistent which may lead to positive word of mouth. 7.1.4 Remind the employee of the dress code policy. ✓✓ TS (2) • Explain to the employee the importance of adhering to the dress code of the company. • Provide support, such as suggesting where to get the correct uniform. • Take further action if the employee continues to ignore the rules. 7.2 7.2.1 Ensuring the safety of passengers on board. ✓✓ TS (2) • Assisting passengers. • Providing excellent customer service. 7.2.2 To ensure there is efficiency in the airline's daily operations. ✓✓ TS To ensure that cabin crew embrace professionalism. ✓✓ (4) • To ensure safety on board. • To ensure fair treatment and job security for the cabin crew. • It protects the employer and the employee. [16] Copyright reserved Please turn over

Tourism 12 DBE/November 2025 NSC – Marking Guidelines QUESTION 8 8.1 8.1.1 Being a responsible tourist means respecting the natural SR environment, by following the rules, and considering the impact of their actions on the environment. ✓✓ (2) 8.1.2 This helps to keep hiking paths and the environment beautiful and SR safe for other hikers. ✓✓ It protects wildlife that may swallow the litter. ✓✓ (4) • It protects natural resources and keeps the environment clean and fosters respect for the environment. • It can assist in recycling efforts. • It can reduce pollution. 8.1.3 Use eco-friendly, refillable bottles. ✓✓ SR Make use of water stations provided by some parks –reducing the need for single-use plastic bottles. ✓✓ (4) NOTE: Accept examples of refillable, environmentally friendly alternatives to carry water 8.2 8.2.1 Alien plants can harm local ecosystems by competing with SR indigenous species and disrupting the balance of nature. ✓✓ (2) • They are usually water hungry plants and might put a strain on water resources. • Some invasive alien plants increase the risk of veld fires. 8.2.2 Supporters of the Community Project helps preserve the natural SR biodiversity of the area. ✓✓ (2) • Removing alien invasive plants support healthy ecosystems. • Indigenous plant species will flourish. • Restoring the biodiversity can be done in a shorter period of time. • Promotes positive publicity attracting more visitors. [14] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 13 DBE/November 2025 NSC – Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1 Europe ✓✓ DRI (2) 9.1.2 Delays in flights ✓✓ DRI Cancelled flights ✓✓ (4) • Diverted flights • Grounding of flights • Inconvenienced passengers • Stranded passengers • Disrupted electricity supply 9.1.3 Airports and airlines incurred extra costs to reroute planes. ✓✓ DRI Stranded passengers needed accommodation. ✓✓ (4) • Passengers would have been compensated for the delays. • Travel-dependent businesses (hotels, car rentals, tour operators) suffered from lost bookings. • Travellers cancelled or rescheduled trips, impacting destinations that rely on international visitors. • Travel-dependent businesses in areas where flights were rerouted to, benefitted from the disruption. • Airports worldwide started improving their safety systems and upgrading ageing infrastructure as a precautionary measure. NOTE: Answers must refer to the economic impact on the global tourism- dependant businesses and not that of the economy of the UK. 9.2 9.2.1 (a) Zimbabwe ✓✓ DRI (2) (b) United Kingdom ✓✓ DRI (2) 9.2.2 The lesser visited provinces will gain economically from the DRI increase in geographical spread. ✓✓ (2) • Increase of visitor numbers to the less visited provinces. • More provinces will stand to gain better returns on their marketing efforts. 9.2.3 Favourable visa requirements allow for easier access into South DRI Africa. ✓✓ Tourists enter South Africa primarily for shopping opportunities and also to visit friends and relatives. ✓✓ (4) • Availability of various affordable transport options and shorter land routes making South Africa more accessible. [20] Copyright reserved Please turn over

Tourism 14 DBE/November 2025 NSC – Marking Guidelines QUESTION 10 10.1.1 The business will be able to maintain or improve their services in order to CC retain and increase their customer base. ✓✓ (2) 10.1.2 Listen attentively to make the customer feel heard and valued. ✓✓ CC (2) • Apologise for the poor service • Offer an immediate solution. 10.2.1 Online surveys that capture customer responses. ✓✓ CC Employing people to work with gathering feedback by having one on one interviews with customers. ✓✓ (4) • Follow-up phone calls • Web-based responses • SMS and e-mails to gather feedback 10.2.2 Real-time feedback allows for immediate action and responses to the issue CC at hand while handwritten surveys may delay the process. ✓✓ (2) • Real-time feedback is more accurate as the responses are provided when the experience is still fresh. • The response rate is faster with real-time feedback and hence leads to better customer care. • The real-time feedback is more personal than the handwritten survey responses. [10] TOTAL SECTION E: 30 GRAND TOTAL: 200 Copyright reserved