Tourism Grade 12 IEB 2017 Addendum

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: TOURISM: INSERT Page i of vi ADDENDUM A: An Evening at the Burger Shebeen Last night, I had the misfortune of eating at the Burger Shebeen, a restaurant located in Oak Valley. What I had hoped to be a romantic anniversary dinner for my wife and I turned out to be a very disappointing dining experience. I began to have my doubts the moment we walked in. The dining room was clean, but the décor was far too glittery for my tastes. Multi-coloured images of grinning clowns and gigantic cartoon animals were pasted on almost every wall. The booths were luminous orange; the tables a bright lime green. We stood for what seemed like an hour waiting to be seated, but not a single employee even glanced our way. Finally, we decided to just find a table on our own. We took our seats and waited for a waiter to bring us menus. An unbearable amount of time passed and there was still no sign of a waiter. Perhaps noticing our frustration, a customer sitting at the table next to us told us that there were no waiters. Instead, we had to place our orders at the front of the restaurant and then bring our own food back to the table. No waiters? Who came up with this concept? What is the purpose of dining out if you have to get up and serve yourself? Where were the signs telling us to 'help ourselves'? We got up to speak to the chef and saw that he had long hair, a dirty uniform, and could not speak a word of English! Somehow, I did manage to eat a hamburger, but it proved far too greasy for my liking. The chocolate milkshake was acceptable, but the cup it came in was so small that it seemed as if I were drinking out of a thimble. Overall, the Burger Shebeen's combination of dreadful décor, non-existent service, the chef's image and the disappointing food make it a place to avoid. I certainly hope we find a better place to celebrate our 51st anniversary next year! [Adapted from: <www.ReadTheory.org>] IEB Copyright © 2017 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: TOURISM: INSERT Page ii of vi ADDENDUM B: Tourism Update TRENDS 2017 By: Fiona Davids Giving back Tourists are interested in seeing what role their money plays in the community. They want to know if their contribution in tourism benefits the local communities as well as the flora and fauna. As a result, we are seeing that tourism businesses are sourcing as many of their products locally as possible, as well as hiring local workers. Many hotels are offering the option to buy a tree that is planted at the destination to offset their travel carbon footprint. Many guests don't want to disturb the wildlife around them, and want animals to come to them rather than going on safaris. Sanctuary Retreats' properties in the Okavango Delta are in the bush and allow animals to come close to the camps. Tourists to Africa also continue to look for new and unique experiences. These include adventure- filled holidays where tourists can meet locals, experience real locations, cultures, food and festivals. This year we see many solar powered camps in the market. Sanctuary Chief's Camp will use 100% renewable energy sources from the solar farm on the camp. The solar camps help reduce any negative impacts on the environment. Their sewage purity system reduces contamination. While some camps are adding Wi-Fi to their offering, other camps are choosing to stay disconnected. The main trend for Tourism 2017 will be the use of social media and online booking systems. As you can see, 2017 will be the year tourism industries in SA aim to use responsible management plans by considering the Triple Bottom Line. [Adapted from: <http://www.tourismupdate.co.za>] IEB Copyright © 2017

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Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: TOURISM: INSERT Page iv of vi ADDENDUM D: Cyclone Dineo hits Mozambique, puts Kruger and KZN on high alert Cyclone Dineo hits Mozambique, puts Kruger and KZN on high alert 2017-02-15 – Selene Brophy The Kruger National Park as well as the Province of KwaZulu-Natal has alerted its disaster management teams for storms and floods as Cyclone Dineo strengthens and is expected to bring heavy rainfall to Limpopo and KZN over the weekend. It is expected to bring wind speeds of about 166 km/h, as well as severe rain that could bring flooding. The coastline will be especially exposed to storm surge. William Mabasa from the Kruger National Park says, "The cyclone will possibly hit the whole park. Visitors who are in the Park on Friday and Saturday must take safety measures and stay in the camps if it rains. Those who may somehow be trapped out, will need to call or send whatever communication to our Emergency centre". Heavy rain over the southern parts of the Kruger National Park has caused many of the gravel roads to close. Never drive, ride or walk in floodwaters. Fill buckets, sinks and baths with water in case the water supply becomes limited. [Adapted from: <alerthttp://traveller24.news24.com>] IEB Copyright © 2017

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: TOURISM: INSERT Page v of vi ADDENDUM E – QUESTION 5: Marking rubric for concept map Possible Criteria 4 3 2 1 0 score (a) Candidate In addition to Candidate Candidate Candidate This bullet identifies the all the clearly shows some shows a limited has not type of elements of identifies the understanding understanding been global Code 3, type of global of the impact of of the impact of addressed. situation and through careful situation and this situation this situation analyses the organisation analyses the on Tourism. on Tourism. impact of of the concept impact of this Some Only positive this situation map, candidate situation on examples from impacts OR on Tourism, shows a Tourism. the passage only negative using sophisticated Examples from are quoted. impacts AND/ examples insight into the the passage Either positive OR no from the interrelated- support OR negative examples are 4 × 3 = 12 passage to ness of the answer. Both impacts are quoted from support concepts and positive and discussed, OR the passage. response their relative negative only one or two Many aspects importance. impacts are of each is of the question discussed. discussed. have been One aspect of omitted. the question has been omitted. x3 x3 x2 x1 (b) Candidate In addition to Candidate Candidate Candidate This bullet analyses the all the analyses the shows some shows a limited has not impact of elements of impact of this understanding grasp of the been this situation Code 3, situation on the of the impact impact on TBL. addressed. on the Triple through careful TBL. Examples on the TBL. More than 1 Bottom Line organisation from the text Some aspect of the (TBL). of the concept as well as own examples are question is Examples map, candidate knowledge are quoted from omitted in the from the text shows a provided to the passage. response. as well as sophisticated support Either positive 4 × 3 = 12 own insight into the response. OR negative knowledge interrelated- impacts are are provided ness of the discussed, OR to support concepts and only one or two response their relative of each is importance discussed, OR and impact. not all 3 pillars are given. x3 x3 x2 x1 (c) Links All the possible Some Links spread No links showing links are meaningful haphazardly are made. interrelation- indicated with links are made. like spaghetti ships a sense of their over the page. 3 between the complexity. concepts; cause and effect (d) Key Key in different Some minor Major No key. colours problems in problems in indicates the key. key. 3 different concepts. [30] IEB Copyright © 2017 PLEASE TURN OVER

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE: TOURISM: INSERT Page vi of vi ADDENDUM F – QUESTION 8: Rubric for marking the essay Possible Criteria 4 3 2 1 0 score Candidate Definition of the The term The term No provides a concise term 'Multiplier 'Multiplier 'Multiplier definition definition for the Effect' is given. Effect' is Effect' is given. term 'Multiplier explained, but explained but 3 Effect' one aspect is with little omitted. understanding. Candidate Clear An attempt is Candidate has Bullet has differentiates distinction made at not understood not been between poor and between poor distinguishing the difference addressed excellent service and excellent between poor between poor in this in the tourism service is and excellent service and essay. 4 industry made. service, though excellent one aspect has service. been omitted. Candidate It is clear from Analysis has a Candidate fails Candidate has No attempt analyses the candidate's clear to provide a either omitted to address positive and analysis that understanding meaningful the analysis this bullet negative impacts his/her of the positive analysis, but OR has only has been directly on the knowledge of and negative may still addressed one made. provision of the impact of impact of the provide a positive or one 4 service on the service on the provision of positive and negative tourism industry tourism service on the negative impact impact. industry is tourism of service in a deep and industry. shallow sophisticated. manner. Candidate Deep and Clear Candidate has Response is No attempt explains the sophisticated understanding either omitted shallow and to answer impact of the understanding of the impact positive or poorly stated. this bullet. Multiplier Effect on of the impact on both omitted economic growth on both economic negative and community economic growth and impacts, or development growth and community either impact community development; on community development. positive and development 4 × 3 = 12 Candidate has negative factors OR impact on provided have been economic positive and considered. growth has negative been omitted, impacts. OR addressed in shallow detail. x3 x2 x2 x1 Candidate Candidate has Candidate has A vague This bullet suggests suggested at suggested 1–2 attempt at has not strategies to least 3 good good strategies suggesting a been achieve and strategies to to achieve and strategy to addressed. 4 maintain quality achieve and maintain quality improve service service maintain quality service. has been service. made. Organisation and Information is Organised with Disorganised No title. Mechanics very well well- and many organised constructed grammatical, with a title and paragraphs. A spelling and/or well- few slight punctuation constructed grammatical, errors. 3 paragraphs. No spelling and/or grammatical, punctuation spelling and/or errors. Title is punctuation included. errors. Title is appropriate. [30] IEB Copyright © 2017