Tourism Nov 2022 MG Eng(1)_hlayiso.com_.pdf

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM NOVEMBER 2022 MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 15 pages. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 2 DBE/November 2022 NSC - Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SR Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 3 DBE/November 2022 NSC - Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 B/Proof of vaccination MTP 1.1.2 A/items to be declared. MTP 1.1.3 C/8 MTP 1.1.4 B/on a long-haul flight. MTP 1.1.5 B/higher than FX 1.1.6 C /The Wailing Wall TA 1.1.7 B /Jordan TA 1.1.8 C/a mountain range popular for skiing holidays. TA 1.1.9 B/Both are natural sites. CH 1.1.10 D/South Africa – Inspiring new ways M 1.1.11 A /dress code TS 1.1.12 D /core duties TS 1.1.13 D /minimize the impact on the environment. SR 1.1.14 A /travel benefit TS 1.1.15 D /Wooden walkways are built around existing trees. SR 1.1.16 A /global summit DRI 1.1.17 C / Carrying large amounts of cash DRI 1.1.18 D /Civil wars DRI 1.1.19 B /global DRI 1.1.20 C /unforeseen occurrence DRI (20 x 1) (20) 1.2 1.2.1 company stationery TS 1.2.2 physical appearance of the business TS 1.2.3 grooming TS 1.2.4 promotes integrity TS 1.2.5 uniform allowances TS (5) 1.3 1.3.1 re-using SR 1.3.2 management of resources SR 1.3.3 alien plants SR 1.3.4 grey water SR 1.3.5 handmade SR (5) 1.4 1.4.1 D / KwaZulu-Natal DRI 1.4.2 F  / Eswatini DRI 1.4.3 A / Philippines DRI 1.4.4 B / Madagascar DRI 1.4.5 C / Equador DRI (5) Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 4 DBE/November 2022 NSC - Marking Guidelines 1.5 1.5.1 Mapungubwe Cultural Landscape  CH 1.5.2 Barberton Makhonjwa Mountains  CH 1.5.3 Maloti-Drakensberg Park  CH  uKhahlamba-Drakensberg Park 1.5.4 Cradle of Humankind  CH  Fossil Hominid Sites of South Africa  Maropeng 1.5.5 Robben Island  CH (5) TOTAL SECTION A: 40 Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 5 DBE/November 2022 NSC - Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1 He spends time in a flood-affected area to assist the community in rebuilding the tourism infrastructure.  (2)  He wants to make a positive social impact by spending time assisting the local community.  He has chosen a destination in need of money that is generated by tourism.  He is giving back to the community and contributing to the local economy. 2.1.2 Passport  (2) 2.1.3 World Health Organisation  (2)  WHO 2.1.4 Drink bottled water  (2)  Wear a mask  Sanitise regularly  Advisable to have taken the Covid-19 vaccine 2.2 2.2.1 A flight that requires a passenger to change aeroplanes and take another flight to get to his final destination. (2)  A flight with a stop and a change of aircraft to get to the final destination. 2.2.2 Vancouver -8 Frankfurt +1 Time difference = 9 hours  18:00 (+) 9 hours Time in Frankfurt = 03:00  on Sunday  (4) OR 03:00 on Sunday  2.2.3 Arrival at Frankfurt 12:00 Departure to South Africa 16:00 Time in transit = 4 hours  (2) 2.2.4 Frankfurt +1 Johannesburg +2 Time difference = 1 hour  Departure from Frankfurt 16:00 (+ ) 1 hour = 17:00 (+ ) 11 hours (flying time) Arrival in Johannesburg = 04:00 on Monday /next day (5) OR 04:00 on Monday  Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 6 DBE/November 2022 NSC - Marking Guidelines 2.3 2.3.1 Green channel  (2) 2.3.2 He has nothing to declare.  (2)  The goods Mr. Murdock brought into the country are within the duty-free limits. 2.3.3 He should use registered transport providers.  He should get information from the information desk at the airport about registered reputable (trustworthy) transport providers.   He should never ask for help from a stranger about transport. (4)  Should Mr. Murdock make use of the B&B's transport, he must ensure beforehand the name of the shuttle company and the contact details of the driver. [29] QUESTION 3 3.1 3.1.1 Great British Pound  (2)  Pound Sterling  British Pound 3.1.2 R13 000 + R2 950 + R1 456 + R37 850 = R55 256  (2) 3.1.3 R75 000 - R55 256 = R19 744  (2) OR R19 744  3.1.4 Yes / I agree All her major expenses were paid and there was enough money left for spending to buy souvenirs and go on short trips The duration of her stay in London was only for a period of four days.  (4) OR No / I disagree London is a very expensive city.  This amount is far too little to spend in London once the rand has been converted into British pound.  NOTE: No marks are awarded for YES or NO Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 7 DBE/November 2022 NSC - Marking Guidelines 3.1.5 R55 256 ÷  20.42 = GBP2 705.97  (3) OR GBP2 705.97  3.2 3.2.1 Fluctuation refers to the daily change of the value of one currency against other currencies.  (2)  Fluctuation refers to the rising and falling of the value of currencies over a certain period. 3.2.2 Effects of a weak rand on inbound tourism: Greater influx of inbound international tourists as South Africa will be seen as a value for money destination.  (2)  Tourists will find South Africa an affordable destination to visit. Multiplier Effect: More inbound tourists will mean more people would need to be employed in the tourism sector.  Much needed revenue will be generated to rebuild destroyed infrastructure, particularly in KwaZulu Natal.  (4) (6)  More employment will mean that more people become tax payers.  Increased collection of taxes would improve the overall infrastructure.  Lead to less poverty and criminal activities.  Will lead to direct and indirect jobs being created. [21] TOTAL SECTION B: 50 Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 8 DBE/November 2022 NSC - Marking Guidelines SECTION C: TOURISM ATTRACTIONS, CULTURE AND HERITAGE TOURISM, MARKETING QUESTION 4 4.1 4.1.1 A Mecca  TA  Kaabah  Mosque B The Parthenon  TA C Dome of the Rock  TA D Blue Mosque  TA E Eiffel Tower  TA F Taj Mahal  TA (6) 4.1.2 Icon: TA The country is associated with the icon  /Symbolises a country (2)  Receives millions of tourists per year.  High revenue generator  Increased publicity for the icon and the country.  Unique features Attractions: Attract visitors to the area  (2)  Lesser-known by the rest of the world  Attract fewer tourists. (2 x 2) 4.1.3 (a) B – The Parthenon (Athens, Greece) TA The Parthenon is ruins of a temple on top of the Acropolis, a hill in Athens.  It is a building characterised by pillars (columns).  (4)  Originally built as a temple, it was also used as a treasury, a fortress, a church and a mosque.  Built in honour of the Greek goddess Athena. (b) D – The Blue Mosque (Istanbul, Turkey) TA It is a mosque with an impressive interior design  The roof is unique with small domes surrounding the bigger dome.   There are six minarets (small towers) at the Blue (4) Mosque.  The name comes from the blue ceramic tiles on the inside walls. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 9 DBE/November 2022 NSC - Marking Guidelines 4.1.4 ONE unique feature of icon E: TA It is a landmark in the city, Paris  (2)  It is a symbol of France.  It is one of the most recognised structures in the world.  It used to be the tallest structure in the world – 324m high.  The entire tower is built from iron.  The whole of Paris can be seen from the top of the tower.  There is a radio antenna on top of the tower. ONE economic benefit of the icon for France. Higher revenue and foreign currency earnings.  TA (2)  Contribution to the country's GDP.  Increased job creation.  More entrepreneurial opportunities.  Increased visitor numbers to France. (2 x 2) 4.2 4.2.1 Japan  TA (2) 4.2.2 ONE negative impact of mass tourism (over-tourism): TA Extra strain on the resources in the area e.g. water, electricity, sanitation.  (2)  Damage to the natural environment.  Challenges with access control.  Challenges with management of visitors.  Increased levels of pollution. 4.2.3 Litter bins available along the hiking trails.  TA Hiking trails are well demarcated (marked).  (4)  Clear signage of where hikers may go.  Educational presentations on the natural resources, plants and animals that visitors will see.  Educational presentations on how to preserve nature and the importance of conservation.  Encourage climbers to use the routes out of season to reduce the negative impact of too many visitors.  Charging entrance fees to control crowds.  Restriction on the number of cars entering the area.  Regular clean-up of mountain areas. [30] Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 10 DBE/November 2022 NSC - Marking Guidelines QUESTION 5 5.1 A - ǂKhomani Cultural Landscape  CH (2) B – Richtersveld Cultural and Botanical Landscape  CH (2) 5.2 5.2.1 The culture of the San and Nama should be protected for future CH generations to experience traditions and culture of the San and (2) Nama people  Protection for future generations. 5.2.2 They take tourists on hunting expeditions and show them how to CH track the animals.  (2)  The visitors are taken on a tour and are exposed to their simple way of living, their traditions and culture. 5.3 Greater publicity for the province.  CH (2)  Revenue generated can be used to upgrade and maintain the infrastructure.  Financial benefits for the province, product owners and service providers.  Decrease in unemployment, poverty and crime.  Creates jobs and entrepreneurial opportunities which will improve their standard of living. [10] Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 11 DBE/November 2022 NSC - Marking Guidelines QUESTION 6 6.1 An event where tourism-related businesses are given the opportunity to M exhibit and promote their products and services.  (2)  An event where the major role players in the tourism industry can network in order to establish new business relationships.  An event where buyers such as tour operators can negotiate business deals with exhibitors. 6.2 Getaway Shows  (Cape Town and Johannesburg) M (2)  Meetings Africa (Johannesburg / Cape Town)  Africa's Travel Indaba (KwaZulu-Natal)  World Travel Market –WTM (Cape Town) 6.3 Step 1: M Participating tourism businesses collect the 1% levy from tourists. Step 2: This money is paid to TOMSA on a monthly basis, who then makes it available to the TBCSA.  Steps 3: TBCSA as administrators of the funds then pays the money to (6) SATourism.  [10] TOTAL SECTION C: 50 Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 12 DBE/November 2022 NSC - Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 7.1.1 Good communication skills  TS (2)  Professional interaction with customers  Prompt responses to comments on social media platforms NOTE: Accept examples of good communication skills. 7.1.2 The hotel logo  TS The hotel has a website @TangoHotelsLtd.  (4)  The hotel has social media platforms such as Instagram.  The hotel monitors their social media platforms closely and responds quickly.  Customer services policies are implemented. 7.2 7.2.1 The salary is fair payment for the work completed.  TS Regular payment of monthly salary/wage.  (4)  The salary is competitive within the sector.  Working hours / meal breaks and overtime comply within the law  Amounts deducted from the salary (e.g. UIF) are according to the law.  Paid for overtime 7.2.2 Working hours Overtime TS Maximum working hours are Hours worked over and above specified, e.g. 45 hours per the required working week.  hours.  (4)  Normal working hours are  Overtime hours are part of contractual negotiated to a maximum of obligation. 10 hours per week.  Working hours are paid at  Overtime is paid at a higher normal rates. rate than ordinary working hours. [14] Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 13 DBE/November 2022 NSC - Marking Guidelines QUESTION 8 8.1 Infrastructure  SR Education  (4)  Capacity building  Health  Sanitation  Guest contributions 8.2 Economic pillar  /profit SR Environmental pillar  /planet (4) 8.3 Local residents are employed by the tourism business.  SR The tourism business buys supplies locally or makes use of local services.  (4)  The business procures goods and services from certified Fair Trade Tourism companies. 8.4 It encourage tourists to choose the services of tourism businesses that SR have been FTT certified  It assures tourists that the money that they spend at these establishments will benefit the local community.  (4)  It shows other tourism businesses that tourists prefer to support FTT certified establishments.  FTT certified companies collaborate to compile and market packages which will appeal to responsible tourists. [16] TOTAL SECTION D: 30 Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 14 DBE/November 2022 NSC - Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1 northern DRI (2) 9.1.2 Higher fuel price  DRI  Higher petrol price  Increase in the price of crude oil Limited supply of wheat  (4)  Availability of wheat flour  Increase in bread prices 9.1.3 Increased petrol prices will make long distance travel DRI expensive and unaffordable.  Car hire will be a less popular option because of the cost of petrol. Bus/shuttle/taxi industry will suffer – higher ticket prices and availability of fuel.  (6)  Availability, frequency cancellations and increased cost of flights and other forms of transport will be affect. 9.2 9.2.1 Gauteng  DRI Western Cape  Mpumalanga  (6) NOTE: Must be in the correct order 9.2.2 Long travel distances from the major gateways of the DRI country. (2)  Limited air access/Fewer domestic flights to these provinces.  These are lesser-known and marketed provinces.  Limited infrastructure to attract major events.  Within the province the attractions are situated far apart from each other. [20] Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 15 DBE/November 2022 NSC - Marking Guidelines QUESTION 10 10.1 The survey will help identify where and how he can improve his CC business and increase visitor numbers.  (2)  To get a benchmark for incentives for staff  To get a sense of how customers regard his business. 10.2 Chef and the team  CC (2) 10.3 The ratings for the chef and the team were the highest.  CC The conduct and communication involving frontline staff received low ratings from the customers.  (4)  The cleanliness and maintenance of the restaurant received low ratings.  The waiters do not take their work seriously. 10.4 Re-train and up-skill all frontline staff.  CC (2)  Managers to effectively manage and control staff.  Make the incentive package attractive to staff.  Make a supervisor responsible to control the cleanliness and maintenance of the restaurant.  Do everything in his power to create a memorable experience for guests. [10] TOTAL SECTION E: 30 GRAND TOTAL: 200 Copyright reserved